Re: [WISPA] Network Monitoring Program

[Faisal Imtiaz]

They all have their strengths and weakness 

If you are in a mood to evaluate other packages... 
take a look at these two: 
zenoss 
observium 

Regards. 

Faisal Imtiaz 
Snappy Internet & Telecom 
7266 SW 48 Street 
Miami, FL 33155 
Tel: 305 663 5518 x 232 

Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net 

- Original Message -

> From: "Justin Wilson" 
> To: "WISPA General List" 
> Sent: Saturday, August 16, 2014 8:54:49 AM
> Subject: Re: [WISPA] Network Monitoring Program

> For most of our folks we use a combination of the Dude from Mikrotik and
> Nagios, and usually throw in Cacti. The dude is easy to understand, doubles
> as network documentation, and is good for the CSR folks to look at a glance.
> Dude can also replace Cacti if you desire. It just doesn’t create pretty
> graphs. We mainly use cacti for co-lo and bandwidth customers. It calculates
> 95th percentile internally. You can also setup cacti to graph all kinds of
> stuff you don’t necessarily want to monitor, but are helpful to keep track
> of. For example, wireless signal/ccq/jitter/whatever, BGP routes,
> temperature, voltage, and other SNMP data.

> Nagios is great at knowing the difference between latency and a link actually
> being down. It has a ton of extra knowledge about stuff you don’t find in
> the Dude. Nagios has a learning curve for sure, but it’s worth it. If you
> use the newer versions or even the paid version that learning curve isn’t as
> steep. Nagios also can do distributed monitoring to split up load or make
> your monitoring a little more fault tolerant.

> My monitoring box has a VM with Dude, a VM with Nagios, and a VM with Cacti.
> The only reason Cacti is separated is because I like to use cacti-ez. It
> sets everything up and away it goes.

> Justin

> --
> Justin Wilson < j...@mtin.net >
> http://www.mtin.net
> Managed Services – xISP Solutions – Data Centers
> http://www.thebrotherswisp.com
> Podcast about xISP topics

> From: Brian Wilson < br...@wildsong.biz >
> Reply-To: WISPA General List < wireless@wispa.org >
> Date: Friday, August 15, 2014 at 3:11 PM
> To: WISPA General List < wireless@wispa.org >
> Subject: Re: [WISPA] Network Monitoring Program

> I have inherited a very old version of Nagios and we also use The Dude from
> Mikrotik.

> That's what we have installed here right now, not a recommendation. ;-)

> I am very interested to hear what other people are using, too.
> ​
> Brian Wilson
> CDS Wireless, Santa Rosa CA
> ___ Wireless mailing list
> Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
> ___
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Re: [WISPA] Ticketing software

[Faisal Imtiaz]

The answer depends on what you want it to do ? 

Most billing packages (ISP) have some sort of a ticketing system with them... 

If you are looking for email centeric ticketing system, look at Kayako... 

keep in mind that it is always desirable to have customer related tickets in 
the same system as your billing system.. 

(I guess what I am saying is while you are asking about a ticketing system, 
maybe you need to be looking for a billing system which has ticketing built 
in) 

:) 

Regards. 

Faisal Imtiaz 
Snappy Internet & Telecom 
7266 SW 48 Street 
Miami, FL 33155 
Tel: 305 663 5518 x 232 

Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net 

- Original Message -

> From: "Brian Wilson" 
> To: "WISPA General List" 
> Sent: Saturday, August 16, 2014 10:00:11 AM
> Subject: [WISPA] Ticketing software

> What are people using for customer support ticketing software?

> We currently use a combination of pink notes and email.
> (and I wish I was joking.)

> --
> Brian Wilson
> CDS Wireless, Santa Rosa CA

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Re: [WISPA] Ticketing software

[Sean Heskett]

Desk.com

It's part of salesforce so if you ever decide you want all the salesforce
features it's a simple upgrade.



On Saturday, August 16, 2014, Brian Wilson  wrote:

> What are people using for customer support ticketing software?
>
> We currently use a combination of pink notes and email.
> (and I wish I was joking.)
>
> --
> Brian Wilson
> CDS Wireless, Santa Rosa CA
>
___
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Re: [WISPA] Ticketing software

[Todd Mitchell]

Zendesk.com. Feature rich. Stable. Easy to use. Mobile apps. Cost
effective.
 On Aug 16, 2014 9:00 AM, "Brian Wilson"  wrote:

> What are people using for customer support ticketing software?
>
> We currently use a combination of pink notes and email.
> (and I wish I was joking.)
>
> --
> Brian Wilson
> CDS Wireless, Santa Rosa CA
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
>
___
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Re: [WISPA] Ticketing software

[timothy steele]

OSTicket is really nice too if you don't have power code http://osticket.com/—
Sent from Mailbox

On Sat, Aug 16, 2014 at 10:00 AM, Brian Wilson  wrote:

> What are people using for customer support ticketing software?
> We currently use a combination of pink notes and email.
> (and I wish I was joking.)
> -- 
> Brian Wilson
> CDS Wireless, Santa Rosa CA___
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Re: [WISPA] Ticketing software

[Adair Winter]

Powercode includes a full ticket system among many other wonderful things.
On Aug 16, 2014 9:00 AM, "Brian Wilson"  wrote:

> What are people using for customer support ticketing software?
>
> We currently use a combination of pink notes and email.
> (and I wish I was joking.)
>
> --
> Brian Wilson
> CDS Wireless, Santa Rosa CA
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
>
___
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[WISPA] Ticketing software

[Brian Wilson]

What are people using for customer support ticketing software?

We currently use a combination of pink notes and email.
(and I wish I was joking.)

-- 
Brian Wilson
CDS Wireless, Santa Rosa CA
___
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Re: [WISPA] Download of Copyrighted Material - What do you do?

[Justin Wilson]

I will only consider requests to the registered agent contact information.
This e-mail has an auto-responder which asks for a non form letter to be
e-mailed and USPS mailed.  Once these two criteria have been met we will
respond accordingly.  Since e-mail has no verified Identity I have no way of
knowing if they are who they say they are.  In our response we ask for a
telephone call at the least to verify identity, but prefer a certified
letter.

Justin


--
Justin Wilson 
http://www.mtin.net 
Managed Services ­ xISP Solutions ­ Data Centers
http://www.thebrotherswisp.com
Podcast about xISP topics


From:  Adam Greene 
Reply-To:  WISPA General List 
Date:  Saturday, August 16, 2014 at 9:06 AM
To:  'WISPA General List' 
Subject:  Re: [WISPA] Download of Copyrighted Material - What do you do?

I understand that in order for an ISP to limit its liability regarding the
copyright infringements of its customers, it must comply with the Digital
Millennium Copyright Act, in particular its ³notice and take down² and
³"counter notice and put back² procedures.
 
I believe these procedures are compliant:
 
===
 
a.   Analyze the notification to make sure it contains content that
complies with these provisions:
 
(i) A physical or electronic signature of a person authorized to act on
behalf of the owner of an exclusive right that is allegedly infringed.
 
(ii) Identification of the copyrighted work claimed to have been infringed,
or, if multiple copyrighted works at a single online site are covered by a
single notification, a representative list of such works at that site.
 
(iii) Identification of the material that is claimed to be infringing or to
be the subject of infringing activity and that is to be removed or access to
which is to be disabled, and information reasonably sufficient to permit the
service provider to locate the material.
 
(iv) Information reasonably sufficient to permit the service provider to
contact the complaining party, such as an address, telephone number, and, if
available, an electronic mail address at which the complaining party may be
contacted.
 
(v) A statement that the complaining party has a good faith belief that use
of the material in the manner complained of is not authorized by the
copyright owner, its agent, or the law.
 
(vi) A statement that the information in the notification is accurate, and
under penalty of perjury, that the complaining party is authorized to act on
behalf of the owner of an exclusive right that is allegedly infringed.
 
b.  If the notification substantially complies with clauses (ii), (iii),
and (iv) but not other clauses, reply to the notification requesting
clarification.
 
c.   Once the notification substantially complies with all clauses,
disable access to the infringing content (for example, by shutting down
bittorrent on the customer¹s connection) and contact the customer to inform
them of the notification and that access to the content has been disabled.
 
d.  Inform the notifier that appropriate action has been taken and
request to be informed if the infringement recurs.
 

e.   If the customer confirms that they have removed the infringing
material from their system, and if requested, reenable bittorrent on their
connection. 
 
===
 
Thanks,
Adam
 
 
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Friday, August 15, 2014 8:34 AM
To: WISPA General List
Subject: Re: [WISPA] Download of Copyrighted Material - What do you do?
 
That it is.  Thankfully Netherlands bandwidth is cheap.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 15, 2014 1:55 AM, "Josh Reynolds"  wrote:
> 
> VPNs are pretty effective at it.
> 
>  just sayin'.
> 
> Josh Reynolds, Chief Information Officer
> SPITwSPOTS, www.spitwspots.com 
> 
> On 08/14/2014 08:44 PM, Josh Luthman wrote:
>> 
>> Are you seriously education your customers to pirate?
>> 
>> By the way, that doesn't really do anything in terms of hiding your identity.
>> 
>> 
>> 
>> Josh Luthman
>> Office: 937-552-2340 
>> Direct: 937-552-2343 
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>  
>> 
>> On Fri, Aug 15, 2014 at 12:40 AM, Justin Wilson  wrote:
>>> 
>>> I just forward it on with a note that if they don¹t know this is going on
>>> they should investigate it.  If they do I would recommend they use an
>>> encrypted P2P client or turn on encryption.
>>> 
>>>  
>>> 
>>> Justin
>>> 
>>>  
>>> 
>>>  
>>> 
>>> --
>>> Justin Wilson http://j...@mtin.net> >
>>> 
>>> http://www.mtin.net 
>>> 
>>> Managed Services ­ xISP Solutions ­ Data Centers
>>> 
>>> http://www.thebrotherswisp.com
>>> 
>>> Podcast about xISP topics
>>> 
>>>  
>>> 
>>>  
>>> 
>>> From: Adair Winter 
>>> Reply-To: WISPA General List 
>>> Date: Thursday, August 14, 2014 at 4:57 PM
>>> 
>>> 
>>> To: WISPA General List 
>>> 
>>> Subject: Re: [WISPA]

Re: [WISPA] Download of Copyrighted Material - What do you do?

[Adam Greene]

I understand that in order for an ISP to limit its liability regarding the 
copyright infringements of its customers, it must comply with the Digital 
Millennium Copyright Act, in particular its “notice and take down” and 
“"counter notice and put back” procedures.

 

I believe these procedures are compliant: 

 

===

 

a.   Analyze the notification to make sure it contains content that 
complies with these provisions:

 

(i) A physical or electronic signature of a person authorized to act on behalf 
of the owner of an exclusive right that is allegedly infringed.

 

(ii) Identification of the copyrighted work claimed to have been infringed, or, 
if multiple copyrighted works at a single online site are covered by a single 
notification, a representative list of such works at that site.

 

(iii) Identification of the material that is claimed to be infringing or to be 
the subject of infringing activity and that is to be removed or access to which 
is to be disabled, and information reasonably sufficient to permit the service 
provider to locate the material.

 

(iv) Information reasonably sufficient to permit the service provider to 
contact the complaining party, such as an address, telephone number, and, if 
available, an electronic mail address at which the complaining party may be 
contacted.

 

(v) A statement that the complaining party has a good faith belief that use of 
the material in the manner complained of is not authorized by the copyright 
owner, its agent, or the law.

 

(vi) A statement that the information in the notification is accurate, and 
under penalty of perjury, that the complaining party is authorized to act on 
behalf of the owner of an exclusive right that is allegedly infringed.

 

b.  If the notification substantially complies with clauses (ii), (iii), 
and (iv) but not other clauses, reply to the notification requesting 
clarification.

 

c.   Once the notification substantially complies with all clauses, disable 
access to the infringing content (for example, by shutting down bittorrent on 
the customer’s connection) and contact the customer to inform them of the 
notification and that access to the content has been disabled.

 

d.  Inform the notifier that appropriate action has been taken and request 
to be informed if the infringement recurs. 

 

e.   If the customer confirms that they have removed the infringing 
material from their system, and if requested, reenable bittorrent on their 
connection. 

 

===

 

Thanks,

Adam

 

 

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Josh Luthman
Sent: Friday, August 15, 2014 8:34 AM
To: WISPA General List
Subject: Re: [WISPA] Download of Copyrighted Material - What do you do?

 

That it is.  Thankfully Netherlands bandwidth is cheap.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 15, 2014 1:55 AM, "Josh Reynolds" mailto:j...@spitwspots.com> > wrote:

VPNs are pretty effective at it.

 just sayin'.

Josh Reynolds, Chief Information Officer
SPITwSPOTS, www.spitwspots.com  

On 08/14/2014 08:44 PM, Josh Luthman wrote:

Are you seriously education your customers to pirate?

By the way, that doesn't really do anything in terms of hiding your identity.





Josh Luthman
Office: 937-552-2340  
Direct: 937-552-2343  
1100 Wayne St
Suite 1337
Troy, OH 45373

 

On Fri, Aug 15, 2014 at 12:40 AM, Justin Wilson mailto:li...@mtin.net> > wrote:

I just forward it on with a note that if they don’t know this is going on they 
should investigate it.  If they do I would recommend they use an encrypted P2P 
client or turn on encryption.

 

Justin

 

 

--

Justin Wilson http://j...@mtin.net> > 

  http://www.mtin.net

Managed Services – xISP Solutions – Data Centers

http://www.thebrotherswisp.com 

Podcast about xISP topics

 

 

From: Adair Winter mailto:ada...@amarillowireless.net> >
Reply-To: WISPA General List mailto:wireless@wispa.org> >
Date: Thursday, August 14, 2014 at 4:57 PM 


To: WISPA General List mailto:wireless@wispa.org> >

Subject: Re: [WISPA] Download of Copyrighted Material - What do you do?

 

We forward the notice to offending customer and let them know that uploading 
and downloading of copyright content is not allowed. Recently we've been 
getting more notices and several from the same people. So I've started 
suspending the account until they call and acknowledge the notice we've sent 
them. 

I'm really not trying to be the bittorrent police. However, when someone 
downloads 56Gb in three days of torrents and doesn't respond to the emails. We 
feel that is a gross waste of network resources and want them to understand 
what they are doing.

 

Adair

 

 

On Thu, Aug 14, 2014 at 9:48 AM, Russ Van Vlack mailto:rvanvl...@freedomnet.com> > wrote:

WISPA Colleagues,

 

We are fighting the neverending battle of dealing with the IP-Echelon

Re: [WISPA] Download of Copyrighted Material - What do you do?

[Justin Wilson]

Not telling them to pirate.  Lots of legit reasons for P2P.  If I am
connecting to only encrypted peers then the ³script kiddies² have a harder
time seeing what folks are doing.  It does not make them anonymous, no more
than nat makes your home network secure.  However, it does act like nat by
clouding the data some.

Many of these ³law firms² have interns sitting around all day scouring p2p
sites.  If they find someone and their data is harder to lookup they simply
move on.  The more sophisticated ones have programs which automate all this.
If you are harder to see then you get put to the bottom of the list.

I did a test about a year ago.  Put 2 mac minis in a co-lo.  Spent two days
downloading everything that was hot on the trackers.  On had a client only
connecting to encrypted peers.  The other did not.   The unencrypted client
received 10 or so notices.  The other only received two.  The watchers can
run encrypted peers too, but the data is harder to get.

Justin


--
Justin Wilson 
http://www.mtin.net 
Managed Services ­ xISP Solutions ­ Data Centers
http://www.thebrotherswisp.com
Podcast about xISP topics


From:  Josh Luthman 
Reply-To:  WISPA General List 
Date:  Friday, August 15, 2014 at 12:44 AM
To:  WISPA General List 
Subject:  Re: [WISPA] Download of Copyrighted Material - What do you do?

Are you seriously education your customers to pirate?

By the way, that doesn't really do anything in terms of hiding your
identity.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Fri, Aug 15, 2014 at 12:40 AM, Justin Wilson  wrote:
> I just forward it on with a note that if they don¹t know this is going on they
> should investigate it.  If they do I would recommend they use an encrypted P2P
> client or turn on encryption.
> 
> Justin
> 
> 
> --
> Justin Wilson http://j...@mtin.net> >
> http://www.mtin.net 
> Managed Services ­ xISP Solutions ­ Data Centers
> http://www.thebrotherswisp.com
> Podcast about xISP topics
> 
> 
> From:  Adair Winter 
> Reply-To:  WISPA General List 
> Date:  Thursday, August 14, 2014 at 4:57 PM
> 
> To:  WISPA General List 
> Subject:  Re: [WISPA] Download of Copyrighted Material - What do you do?
> 
> We forward the notice to offending customer and let them know that uploading
> and downloading of copyright content is not allowed. Recently we've been
> getting more notices and several from the same people. So I've started
> suspending the account until they call and acknowledge the notice we've sent
> them.
> I'm really not trying to be the bittorrent police. However, when someone
> downloads 56Gb in three days of torrents and doesn't respond to the emails. We
> feel that is a gross waste of network resources and want them to understand
> what they are doing.
> 
> Adair
> 
> 
> 
> On Thu, Aug 14, 2014 at 9:48 AM, Russ Van Vlack 
> wrote:
>> WISPA Colleagues,
>>  
>> We are fighting the neverending battle of dealing with the IP-Echelon notices
>> of copyright infringement and need a more firm policy in place.  Our
>> acceptable use policy and account terms and conditions clearly state that
>> these actions are illegal and/or against company policy, however we do not
>> have a firm course of action in place in dealing with customers in violation.
>>  
>> Would anyone be willing to share what their company policy is in regards to
>> these notices?  Especially, if you do anything further than passing the
>> notice on to the customer?
>>  
>> Thanks.
>>  
>> --Russell Van Vlack
>>  
>> 
>> ___
>> Wireless mailing list
>> Wireless@wispa.org
>> http://lists.wispa.org/mailman/listinfo/wireless
>> 
> 
> 
> 
> -- 
> Adair Winter
> VP of Network Operations / Owner
> Amarillo Wireless | 806.316.5071 
> C: 806.231.7180 
> http://www.amarillowireless.net
> 
> 
> ___ Wireless mailing list
> Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless
> 
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
> 

___ Wireless mailing list
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Re: [WISPA] Network Monitoring Program

[Adair Winter]

+1 for Dude for network map and >24 hour bandwidth monitoring on links/ap's
and PTP signal strengths. I would be lost with out it. It's very handy to
just scroll over to a tower, right click on the back haul and open it in a
web browser or open a router just by right clicking on it, etc.

+1 for Cacti-EZ. I use it for long term monitoring of all my router
bandwidth, 95th percentile, etc.

I'm moving over to Powercode's monitoring for our main core infrastructure
equipment monitoring and notification, etc.

I also run Smokeping for long term latency monitoring. it makes pretty
graphs. :)

Adair


On Sat, Aug 16, 2014 at 7:54 AM, Justin Wilson  wrote:

> For most of our folks we use a combination of the Dude from Mikrotik and
> Nagios, and usually throw in Cacti.  The dude is easy to understand,
> doubles as network documentation, and is good for the CSR folks to look at
> a glance.  Dude can also replace Cacti if you desire.  It just doesn’t
> create pretty graphs.  We mainly use cacti for co-lo and bandwidth
> customers.  It calculates 95th percentile internally. You can also setup
> cacti to graph all kinds of stuff you don’t necessarily want to monitor,
> but are helpful to keep track of. For example, wireless
> signal/ccq/jitter/whatever, BGP routes, temperature, voltage, and other
> SNMP data.
>
> Nagios is great at knowing the difference between latency and a link
> actually being down.  It has a ton of extra knowledge about stuff you don’t
> find in the Dude.  Nagios has a learning curve for sure, but it’s worth it.
>  If you use the newer versions or even the paid version that learning curve
> isn’t as steep. Nagios also can do distributed monitoring to split up load
> or make your monitoring a little more fault tolerant.
>
> My monitoring box has a VM with Dude,  a VM with Nagios, and a VM with
> Cacti.  The only reason Cacti is separated is because I like to use
> cacti-ez.  It sets everything up and away it goes.
>
> Justin
>
> --
> Justin Wilson 
> http://www.mtin.net 
> Managed Services – xISP Solutions – Data Centers
> http://www.thebrotherswisp.com
> Podcast about xISP topics
>
>
> From: Brian Wilson 
> Reply-To: WISPA General List 
> Date: Friday, August 15, 2014 at 3:11 PM
> To: WISPA General List 
> Subject: Re: [WISPA] Network Monitoring Program
>
> I have inherited a very old version of Nagios and we also use The Dude
> from Mikrotik.
>
> That's what we have installed here right now, not a recommendation. ;-)
>
> I am very interested to hear what other people are using, too.
> ​
> Brian Wilson
> CDS Wireless, Santa Rosa CA
> ___ Wireless mailing list
> Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
>


-- 

Adair Winter
VP of Network Operations / Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net
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Re: [WISPA] Network Monitoring Program

[Justin Wilson]

For most of our folks we use a combination of the Dude from Mikrotik and
Nagios, and usually throw in Cacti.  The dude is easy to understand, doubles
as network documentation, and is good for the CSR folks to look at a glance.
Dude can also replace Cacti if you desire.  It just doesn’t create pretty
graphs.  We mainly use cacti for co-lo and bandwidth customers.  It
calculates 95th percentile internally. You can also setup cacti to graph all
kinds of stuff you don’t necessarily want to monitor, but are helpful to
keep track of. For example, wireless signal/ccq/jitter/whatever, BGP routes,
temperature, voltage, and other SNMP data.

Nagios is great at knowing the difference between latency and a link
actually being down.  It has a ton of extra knowledge about stuff you don’t
find in the Dude.  Nagios has a learning curve for sure, but it’s worth it.
If you use the newer versions or even the paid version that learning curve
isn’t as steep. Nagios also can do distributed monitoring to split up load
or make your monitoring a little more fault tolerant.

My monitoring box has a VM with Dude,  a VM with Nagios, and a VM with
Cacti.  The only reason Cacti is separated is because I like to use
cacti-ez.  It sets everything up and away it goes.

Justin

--
Justin Wilson 
http://www.mtin.net 
Managed Services – xISP Solutions – Data Centers
http://www.thebrotherswisp.com
Podcast about xISP topics


From:  Brian Wilson 
Reply-To:  WISPA General List 
Date:  Friday, August 15, 2014 at 3:11 PM
To:  WISPA General List 
Subject:  Re: [WISPA] Network Monitoring Program

I have inherited a very old version of Nagios and we also use The Dude from
Mikrotik.

That's what we have installed here right now, not a recommendation. ;-)

I am very interested to hear what other people are using, too.
​
Brian Wilson
CDS Wireless, Santa Rosa CA
___ Wireless mailing list
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