[WISPA] Customers are great
I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I got a call from a client this morning very upset that her internet was down. My secretary very nicely tried to help the client understand that we would help figure out the problem but that we had not received any other calls from other clients on the tower and that we would have a tech help her out. The tech gets on the phone and starts looking at the tower and the radio to see that there is no issue and can even see that the ARP table shows a connection to their router at the house. Tech: So my secretary says that your internet isn't working. Client: Right, it worked earlier today on this same laptop but now nothing. Tech: Has anything changed today, power blink or anything that you are aware of. Client: not that I know of. Tech: Have you gone through the process of rebooting the Radio and Router. Client: How am I supposed to do that. Tech: Just unplug the power to those two units. Client: I can't get to them right now. Tech: Oh I am sorry we must have installed them in a way that is inaccessible, can you tell me how your laptop is hooked up wireless or via the Ethernet cable. Client: Well its wireless at home and its wireless here in my car. Tech: Not that it's my business but why are you in your car. Client: I'm on my way to Chicago. Tech: So your not at home. Client: No, 75 miles from home. Tech: Do you have a wireless card from you cellular carrier. Client: No I have your service. You guys said that if I bought a router I could use it anywhere. Tech: Anywhere in your home. Client: What good will that do me in Chicago. Tech: I'm Sorry Our service is a Fixed Wireless internet service to your location and the wireless router lets the signal go 300ft at the most. That is your service area. That's what you get for $39 a month. Client: That's really great that's not what I want. How do I get a contract that will cover the whole country. Tech: Verizon or sprint. Client: But I can't even use my cellophane at home the signal is so bad. Tech: It's a better signal then your router will be in Chicago. Steve Barnes RCWiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
Seriously, "wireless" technology keeps advancing faster than anyone's ability to educate the general public about what "wireless" is. Steve Barnes wrote: > I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I got > a call from a client this morning very upset that her internet was down. My > secretary very nicely tried to help the client understand that we would help > figure out the problem but that we had not received any other calls from > other clients on the tower and that we would have a tech help her out. > > The tech gets on the phone and starts looking at the tower and the radio to > see that there is no issue and can even see that the ARP table shows a > connection to their router at the house. > > Tech: So my secretary says that your internet isn't working. > Client: Right, it worked earlier today on this same laptop but now nothing. > Tech: Has anything changed today, power blink or anything that you are aware > of. > Client: not that I know of. > Tech: Have you gone through the process of rebooting the Radio and Router. > Client: How am I supposed to do that. > Tech: Just unplug the power to those two units. > Client: I can't get to them right now. > Tech: Oh I am sorry we must have installed them in a way that is > inaccessible, can you tell me how your laptop is hooked up wireless or via > the Ethernet cable. > Client: Well its wireless at home and its wireless here in my car. > Tech: Not that it's my business but why are you in your car. > Client: I'm on my way to Chicago. > Tech: So your not at home. > Client: No, 75 miles from home. > Tech: Do you have a wireless card from you cellular carrier. > Client: No I have your service. You guys said that if I bought a router I > could use it anywhere. > Tech: Anywhere in your home. > Client: What good will that do me in Chicago. > Tech: I'm Sorry Our service is a Fixed Wireless internet service to your > location and the wireless router lets the signal go 300ft at the most. That > is your service area. That's what you get for $39 a month. > Client: That's really great that's not what I want. How do I get a contract > that will cover the whole country. > Tech: Verizon or sprint. > Client: But I can't even use my cellophane at home the signal is so bad. > Tech: It's a better signal then your router will be in Chicago. > > > Steve Barnes > RCWiFi Wireless Internet Service > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -- Jack Unger - President, Ask-Wi.Com, Inc. Author - "Deploying License-Free Wireless WANs" Serving the Broadband Wireless Industry Since 1993 www.ask-wi.com 818-227-4220 jun...@ask-wi.com Follow me on Twitter - "wireless_jack" WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
*Slams head on desk* Does it make any logical sense for those two little rabbit ear antennas in your house to be able to reach Chicago? On 5/20/09, Jack Unger wrote: > Seriously, "wireless" technology keeps advancing faster than anyone's > ability to educate the general public about what "wireless" is. > > Steve Barnes wrote: >> I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I >> got a call from a client this morning very upset that her internet was >> down. My secretary very nicely tried to help the client understand that >> we would help figure out the problem but that we had not received any >> other calls from other clients on the tower and that we would have a tech >> help her out. >> >> The tech gets on the phone and starts looking at the tower and the radio >> to see that there is no issue and can even see that the ARP table shows a >> connection to their router at the house. >> >> Tech: So my secretary says that your internet isn't working. >> Client: Right, it worked earlier today on this same laptop but now >> nothing. >> Tech: Has anything changed today, power blink or anything that you are >> aware of. >> Client: not that I know of. >> Tech: Have you gone through the process of rebooting the Radio and Router. >> Client: How am I supposed to do that. >> Tech: Just unplug the power to those two units. >> Client: I can't get to them right now. >> Tech: Oh I am sorry we must have installed them in a way that is >> inaccessible, can you tell me how your laptop is hooked up wireless or via >> the Ethernet cable. >> Client: Well its wireless at home and its wireless here in my car. >> Tech: Not that it's my business but why are you in your car. >> Client: I'm on my way to Chicago. >> Tech: So your not at home. >> Client: No, 75 miles from home. >> Tech: Do you have a wireless card from you cellular carrier. >> Client: No I have your service. You guys said that if I bought a router I >> could use it anywhere. >> Tech: Anywhere in your home. >> Client: What good will that do me in Chicago. >> Tech: I'm Sorry Our service is a Fixed Wireless internet service to your >> location and the wireless router lets the signal go 300ft at the most. >> That is your service area. That's what you get for $39 a month. >> Client: That's really great that's not what I want. How do I get a >> contract that will cover the whole country. >> Tech: Verizon or sprint. >> Client: But I can't even use my cellophane at home the signal is so bad. >> Tech: It's a better signal then your router will be in Chicago. >> >> >> Steve Barnes >> RCWiFi Wireless Internet Service >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > -- > Jack Unger - President, Ask-Wi.Com, Inc. > Author - "Deploying License-Free Wireless WANs" > Serving the Broadband Wireless Industry Since 1993 > www.ask-wi.com 818-227-4220 jun...@ask-wi.com > Follow me on Twitter - "wireless_jack" > > > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "When you have eliminated the impossible, that which remains, however improbable, must be the truth." --- Sir Arthur Conan Doyle WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
You have to remember, Only 8% of the worlds Population has common sense. Nick Olsen Brevard Wireless From: "Josh Luthman" Sent: Wednesday, May 20, 2009 4:15 PM To: "WISPA General List" Subject: Re: [WISPA] Customers are great *Slams head on desk* Does it make any logical sense for those two little rabbit ear antennas in your house to be able to reach Chicago? On 5/20/09, Jack Unger wrote: > Seriously, "wireless" technology keeps advancing faster than anyone's > ability to educate the general public about what "wireless" is. > > Steve Barnes wrote: >> I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I >> got a call from a client this morning very upset that her internet was >> down. My secretary very nicely tried to help the client understand that >> we would help figure out the problem but that we had not received any >> other calls from other clients on the tower and that we would have a tech >> help her out. >> >> The tech gets on the phone and starts looking at the tower and the radio >> to see that there is no issue and can even see that the ARP table shows a >> connection to their router at the house. >> >> Tech: So my secretary says that your internet isn't working. >> Client: Right, it worked earlier today on this same laptop but now >> nothing. >> Tech: Has anything changed today, power blink or anything that you are >> aware of. >> Client: not that I know of. >> Tech: Have you gone through the process of rebooting the Radio and Router.. >> Client: How am I supposed to do that. >> Tech: Just unplug the power to those two units. >> Client: I can't get to them right now. >> Tech: Oh I am sorry we must have installed them in a way that is >> inaccessible, can you tell me how your laptop is hooked up wireless or via >> the Ethernet cable. >> Client: Well its wireless at home and its wireless here in my car. >> Tech: Not that it's my business but why are you in your car. >> Client: I'm on my way to Chicago. >> Tech: So your not at home. >> Client: No, 75 miles from home. >> Tech: Do you have a wireless card from you cellular carrier. >> Client: No I have your service. You guys said that if I bought a router I >> could use it anywhere. >> Tech: Anywhere in your home. >> Client: What good will that do me in Chicago. >> Tech: I'm Sorry Our service is a Fixed Wireless internet service to your >> location and the wireless router lets the signal go 300ft at the most. >> That is your service area. That's what you get for $39 a month. >> Client: That's really great that's not what I want. How do I get a >> contract that will cover the whole country. >> Tech: Verizon or sprint. >> Client: But I can't even use my cellophane at home the signal is so bad. >> Tech: It's a better signal then your router will be in Chicago. >> >> >> Steve Barnes >> RCWiFi Wireless Internet Service >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > -- > Jack Unger - President, Ask-Wi.Com, Inc. > Author - "Deploying License-Free Wireless WANs" > Serving the Broadband Wireless Industry Since 1993 > www.ask-wi.com 818-227-4220 jun...@ask-wi.com > Follow me on Twitter - "wireless_jack" > > > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "When you have eliminated the impossible, that which remains, however improbable, must be the truth." --- Sir Arthur Conan Doyle WISPA Wants You! Join today! http://signup.wispa.org/
Re: [WISPA] Customers are great
Even if that figure was pulled from thin air it is so easily believable. How sad is that?! On 5/20/09, Nick Olsen wrote: > You have to remember, Only 8% of the worlds Population has common sense. > > Nick Olsen > > Brevard Wireless > > > From: "Josh Luthman" > Sent: Wednesday, May 20, 2009 4:15 PM > To: "WISPA General List" > Subject: Re: [WISPA] Customers are great > > *Slams head on desk* > > Does it make any logical sense for those two little rabbit ear > antennas in your house to be able to reach Chicago? > > On 5/20/09, Jack Unger wrote: >> Seriously, "wireless" technology keeps advancing faster than anyone's >> ability to educate the general public about what "wireless" is. >> >> Steve Barnes wrote: >>> I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. > I >>> got a call from a client this morning very upset that her internet was >>> down. My secretary very nicely tried to help the client understand > that >>> we would help figure out the problem but that we had not received any >>> other calls from other clients on the tower and that we would have a > tech >>> help her out. >>> >>> The tech gets on the phone and starts looking at the tower and the > radio >>> to see that there is no issue and can even see that the ARP table shows > a >>> connection to their router at the house. >>> >>> Tech: So my secretary says that your internet isn't working. >>> Client: Right, it worked earlier today on this same laptop but now >>> nothing. >>> Tech: Has anything changed today, power blink or anything that you are >>> aware of. >>> Client: not that I know of. >>> Tech: Have you gone through the process of rebooting the Radio and > Router.. >>> Client: How am I supposed to do that. >>> Tech: Just unplug the power to those two units. >>> Client: I can't get to them right now. >>> Tech: Oh I am sorry we must have installed them in a way that is >>> inaccessible, can you tell me how your laptop is hooked up wireless or > via >>> the Ethernet cable. >>> Client: Well its wireless at home and its wireless here in my car. >>> Tech: Not that it's my business but why are you in your car. >>> Client: I'm on my way to Chicago. >>> Tech: So your not at home. >>> Client: No, 75 miles from home. >>> Tech: Do you have a wireless card from you cellular carrier. >>> Client: No I have your service. You guys said that if I bought a router > I >>> could use it anywhere. >>> Tech: Anywhere in your home. >>> Client: What good will that do me in Chicago. >>> Tech: I'm Sorry Our service is a Fixed Wireless internet service to > your >>> location and the wireless router lets the signal go 300ft at the most. >>> That is your service area. That's what you get for $39 a month. >>> Client: That's really great that's not what I want. How do I get a >>> contract that will cover the whole country. >>> Tech: Verizon or sprint. >>> Client: But I can't even use my cellophane at home the signal is so > bad. >>> Tech: It's a better signal then your router will be in Chicago. >>> >>> >>> Steve Barnes >>> RCWiFi Wireless Internet Service >>> >>> >>> > > >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> > > >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >> >> -- >> Jack Unger - President, Ask-Wi.Com, Inc. >> Author - "Deploying License-Free Wireless WANs" >> Serving the Broadband Wireless Industry Since 1993 >> www.ask-wi.com 818-227-4220 jun...@ask-wi.com >> Follow me on Twitter - "wireless_jack" >> >> >> >> >> >> >> >> > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > ---
Re: [WISPA] Customers are great
On 5/20/2009 2:39 PM, Josh Luthman wrote: > Even if that figure was pulled from thin air it is so easily > believable. How sad is that?! Conversely, MOST business owners have common sense. I wonder what the ratio is for politicians? Rk <- ducking for cover! WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
Put another way, "common sense" is an oxymoron? Rk WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
Or put another way - "common sense" is no longer common. It's "uncommon". Rick Kunze wrote: > Put another way, "common sense" is an oxymoron? > > Rk > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -- Jack Unger - President, Ask-Wi.Com, Inc. Author - "Deploying License-Free Wireless WANs" Serving the Broadband Wireless Industry Since 1993 www.ask-wi.com 818-227-4220 jun...@ask-wi.com Follow me on Twitter - "wireless_jack" WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customers are great
When I was at EarthLink we had a study commissioned by an organization and these types of customer mentalities were going to be the norm due to the choice of words in marketing the product. The general perception by the masses was that if it was "wireless" they would expect their laptops to work anywhere. The general consumer just doesn't have the experience or the understanding of the network architecture and with the ubiquitous term "wireless" they lump that in with many things. There is no differentiation to the average public. Sad but this is a reality all WISP's will come across more often than not if their service gains mass adoption and the term wireless is used heavily in their marketing. Thank You, Brian Webster -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]on Behalf Of Josh Luthman Sent: Wednesday, May 20, 2009 4:15 PM To: WISPA General List Subject: Re: [WISPA] Customers are great *Slams head on desk* Does it make any logical sense for those two little rabbit ear antennas in your house to be able to reach Chicago? On 5/20/09, Jack Unger wrote: > Seriously, "wireless" technology keeps advancing faster than anyone's > ability to educate the general public about what "wireless" is. > > Steve Barnes wrote: >> I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I >> got a call from a client this morning very upset that her internet was >> down. My secretary very nicely tried to help the client understand that >> we would help figure out the problem but that we had not received any >> other calls from other clients on the tower and that we would have a tech >> help her out. >> >> The tech gets on the phone and starts looking at the tower and the radio >> to see that there is no issue and can even see that the ARP table shows a >> connection to their router at the house. >> >> Tech: So my secretary says that your internet isn't working. >> Client: Right, it worked earlier today on this same laptop but now >> nothing. >> Tech: Has anything changed today, power blink or anything that you are >> aware of. >> Client: not that I know of. >> Tech: Have you gone through the process of rebooting the Radio and Router. >> Client: How am I supposed to do that. >> Tech: Just unplug the power to those two units. >> Client: I can't get to them right now. >> Tech: Oh I am sorry we must have installed them in a way that is >> inaccessible, can you tell me how your laptop is hooked up wireless or via >> the Ethernet cable. >> Client: Well its wireless at home and its wireless here in my car. >> Tech: Not that it's my business but why are you in your car. >> Client: I'm on my way to Chicago. >> Tech: So your not at home. >> Client: No, 75 miles from home. >> Tech: Do you have a wireless card from you cellular carrier. >> Client: No I have your service. You guys said that if I bought a router I >> could use it anywhere. >> Tech: Anywhere in your home. >> Client: What good will that do me in Chicago. >> Tech: I'm Sorry Our service is a Fixed Wireless internet service to your >> location and the wireless router lets the signal go 300ft at the most. >> That is your service area. That's what you get for $39 a month. >> Client: That's really great that's not what I want. How do I get a >> contract that will cover the whole country. >> Tech: Verizon or sprint. >> Client: But I can't even use my cellophane at home the signal is so bad. >> Tech: It's a better signal then your router will be in Chicago. >> >> >> Steve Barnes >> RCWiFi Wireless Internet Service >> >> >> - --- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> - --- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > -- > Jack Unger - President, Ask-Wi.Com, Inc. > Author - "Deploying License-Free Wireless WANs" > Serving the Broadband Wireless Industry Since 1993 > www.ask-wi.com 818-227-4220 jun...@ask-wi.com > Follow me on Twitter - "wireless_jack" > > > > > > > > -- -- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---
Re: [WISPA] Customers are great
Glad you said MOST, my experience over the years, is there is a Zillion "Business People", but not that many that stay in business for very long. They are the 92% crowd. Rick Kunze wrote: > On 5/20/2009 2:39 PM, Josh Luthman wrote: >> Even if that figure was pulled from thin air it is so easily >> believable. How sad is that?! > > > > Conversely, MOST business owners have common sense. I wonder what the > ratio is for politicians? > > Rk <- ducking for cover! > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
