Re: [WISPA] Documentation Methods
I have not read this full thread to know if I'm repeating what others have said but here is my take. Probably the best advise I can give anyone on anything is to take and record excellent documentation on everything from day one, befor it skyrockets out of hand. First, it is the number one thing that will help your Company valuation if ever audited or questioned. But secondly, we did NOT do that as I advise, and it is the number one cause for inefficiencies, paying for the same thing multiple times, and preventing efficient outsourcing of support. When everyone is strapped then, its hard to keep documentation organized and recorded. Its the first thing that gets pushed aside, and was a reality for our small staff. The challenge is rarely initially documenting or taking notes on teh install. The problem is that the notes rarely make it back to be recorded in an organized system where they can be found again at a later date. The challenge is someone cant be in two places at once, meaning the custoemr site and the office where the permanent record is. And an office helper is not always available when a field tech needs them, and nobody wants to loose immediate productivity to wait around for someone else. Its tough having daily documentation audits of techs' work newly completed, but it something that needs to occur. Some tips 1) Make all techs have cell pohones with Cameras, and must be required to take a snap shot of. 1. Close up of radio isntall (to see its water proofed, what type of cable passthru grommet). 2. Not close up of antenna, so can see most of the roof where antenna is mounted, to get a feel for the dynamics of antenna placement and why. 3. A picture looking towards the tower from the perspective of the antenna. (camera next to antenna). 4. Picture of antenna and house from the ground We now have techs Email these photos directly from their cell phones, so an office suppervisor can verify that teh tech actualy took the pictures (and correctly) before they leave the job. (You'd be surprise how many techs forget to take a picture of their isntal, when they know they only isntalled 4 of the 8 cinder blocks they were supposed to carry up to a penthouse roof, to hold down an FRM, after they got tired. The quality does not have to be high, so cell phone picture is jsut fine. It guarantees it gets recorded. When photos are in a supervisors Email, its always possible to complete or recompile the documentation at a later time. 2) Always DATE any notes. When someone takes notes on paper scaps or on their laptop notepad, they rarely make it back to a central system in a reasonable time. Its common to have a tech have to go back out to teh same site and make a change in that interum period. Dating notes, prevents overwriting good updated info with outdated old info. Dates also help verify what job the notes are for, if there is a record where a tech went by dates. Again aids in recreating records after the fact, when things might get blurring on what was accurate. The hard part is where to document, that everyone can access, everyone can update, and everyone can find, that is approrpaite for different type of media docs. It doesnt really matter what that method is as long as it is defined as the standard company wide, and if there are multipel palces to document that the pecking order to check is clearly defined on what overrides, incase two locations get conflicting info. We document now by Text files and folders that are properly names. But naming conventions also need to be defined. For example, do you name a folder for a Multi-tenant bulding as the first customer's name, or the building address? What will you most likely remember when you need to next check such documentation? Its not only important the speed to document, but also the speed to lookup data. We used to use a WIKI to record data, but it was to slow to enter into, so it never got done. We used to use a contact manager notes section and a few optional defined catagories, but that also was not formated well enough for quick view. We started out making a paper site survey form (and still use in some cases) with all the pre-defined fields a tech needed to remember. It was easy to file the paper form after the fact. But its always way to timely to check one notebook of paper files, when data is actually needed. What we've done most recently is we use note pad and folders properly named on the server, and it has worked the best for us. The tech has to turn on his field laptop at some point to test the isntall. At that time he creates a notepad document on his laptop recording everything he can think of that needed documented. Then when he gets in the office he remembers to copy to the server folders. The supervisor remembers to copy the photos sent from teh cell phone previously. If the tech forgets to update the notepad files, they are still on
Re: [WISPA] Documentation Methods
We only keep notes on things like mean dogs etc. It's easy to add significantly to the time needed by trying to keep track of every little detail. We're not the government. The next guy will figure out soon enough that he's got to sign in to get admittance. I don't hire idiots. grin marlon - Original Message - From: "Steven G McGehee" To: "WISPA General List" Sent: Thursday, April 22, 2010 8:05 PM Subject: [WISPA] Documentation Methods > Thought of another question I wanted to pose to you gents regarding > documentation on installations, primarily customer installations (as > opposed to PoP/tower installations). I was curious what methods you > employed during and/or after the install to best 'capture' the details > of the installation. > > For example, some of the things we do are take notes of any specific > 'gotchas' on site like needing to park in a certain area, what type of > ladder or roof access there is, if you have to sign in or be escorted by > a rep. of the business - etc. We also take photos of the installation > when we're finished and write up notes afterwards on their account > detailing the length and path of the cable that goes from the unit into > the structure, what other PoPs we could see at the time, what > signal/speeds we were getting, etc. > > If any of you would share your methods on what you do, I'd appreciate > it. I think we're doing enough, but I'm always open to other suggestions > and interested in seeing what others in the business are doing. > > Thanks. > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
We do this as well. Have for quite some time. No contract--that's all electronically done and accepted by our activation system once the system is online. But when we arrive we discuss with customer how it's going to work, where it's going to be mounted, etc. They sign a one-page "authorization to install" which outlines costs, and limits our liability. Installer takes pictures of antenna, looking towards tower, cable run, and inside penetration. That is attached to customer account for future reference. On Thu, Apr 22, 2010 at 9:18 PM, Robert West wrote: > OH! Something I recently started doing, a signed "OK" for any hole drilled > BEFORE it's drilled. > > A suggestion from my insurance boy., Sounded like a good idea. > > > - Original Message - > From: "Chuck Bartosch" > To: "WISPA General List" > Sent: Thursday, April 22, 2010 11:12 PM > Subject: Re: [WISPA] Documentation Methods > > > > You should add (in my opinion): > > > > (1) photo of installation location BEFORE you do the install, not just a > > post install photo. > > > > (2) a sign-off from the customer saying your installation was acceptable. > > That goes a LONG ways when the wife gets home and complains. You got the > > husband's sign-off (or vice versa). > > > > Chuck > > > > On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: > > > >> Thought of another question I wanted to pose to you gents regarding > >> documentation on installations, primarily customer installations (as > >> opposed to PoP/tower installations). I was curious what methods you > >> employed during and/or after the install to best 'capture' the details > >> of the installation. > >> > >> For example, some of the things we do are take notes of any specific > >> 'gotchas' on site like needing to park in a certain area, what type of > >> ladder or roof access there is, if you have to sign in or be escorted by > >> a rep. of the business - etc. We also take photos of the installation > >> when we're finished and write up notes afterwards on their account > >> detailing the length and path of the cable that goes from the unit into > >> the structure, what other PoPs we could see at the time, what > >> signal/speeds we were getting, etc. > >> > >> If any of you would share your methods on what you do, I'd appreciate > >> it. I think we're doing enough, but I'm always open to other suggestions > >> and interested in seeing what others in the business are doing. > >> > >> Thanks. > >> > >> > >> > > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > > Chuck Bartosch > > Clarity Connect, Inc. > > 200 Pleasant Grove Road > > Ithaca, NY 14850 > > (607) 257-8268 > > > > "When the stars threw down their spears, > > and water'd heaven with their tears, > > Did He smile, His work to see? > > Did He who made the Lamb make thee?" > > > >>From William Blake's Tiger!, Tiger! > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
If you can integrate this with our billing/ticketing it makes it all that much better. If the Customer Service folks (even if it¹s just 1 person) can look at one screen and see things like what type of equipment, etc. etc. it makes you look like you are on top of stuff. Pictures of the install in addition to a picture from behind the antenna toward the tower is helpful. This way you can go back to the picture and see if there are any trees that may have grown over the past couple of years. Or it could allow you to tell the customer ³That was not here when we installed you² so we have to deal with this in some fashion. Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Steven G McGehee Reply-To: WISPA General List Date: Thu, 22 Apr 2010 23:05:17 -0400 To: WISPA General List Subject: [WISPA] Documentation Methods Thought of another question I wanted to pose to you gents regarding documentation on installations, primarily customer installations (as opposed to PoP/tower installations). I was curious what methods you employed during and/or after the install to best 'capture' the details of the installation. For example, some of the things we do are take notes of any specific 'gotchas' on site like needing to park in a certain area, what type of ladder or roof access there is, if you have to sign in or be escorted by a rep. of the business - etc. We also take photos of the installation when we're finished and write up notes afterwards on their account detailing the length and path of the cable that goes from the unit into the structure, what other PoPs we could see at the time, what signal/speeds we were getting, etc. If any of you would share your methods on what you do, I'd appreciate it. I think we're doing enough, but I'm always open to other suggestions and interested in seeing what others in the business are doing. Thanks. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
haha, yeah we're considering shoulder cams. I'd love to see some installs from a first person, "Blair Witch" kind of perspective. lol, jk. Scott Carullo wrote: > Next your going to have your camera man go with you to record the whole > adventure complete with audio... I always like answering the (does it work > in bad weather) and (how big is the antenna) questions. A1 - as long as it > doesn't rain too hard...(always like their expression, I'm in FL) and A2 - > its just a regular 12 foot satellite dish, you know the ones you have seen > in peoples yard for satellite tv sits right up there on your roof, no > worries we have very large screws that drill right down into the roof into > the trusses... lol > > Scott Carullo > Brevard Wireless > 321-205-1100 x102 > > > > From: "Robert West" > Sent: Thursday, April 22, 2010 11:19 PM > To: "WISPA General List" > Subject: Re: [WISPA] Documentation Methods > > OH! Something I recently started doing, a signed "OK" for any hole drilled > > BEFORE it's drilled. > > A suggestion from my insurance boy., Sounded like a good idea. > > ----- Original Message - > From: "Chuck Bartosch" > To: "WISPA General List" > Sent: Thursday, April 22, 2010 11:12 PM > Subject: Re: [WISPA] Documentation Methods > > >> You should add (in my opinion): >> >> (1) photo of installation location BEFORE you do the install, not just a >> > > >> post install photo. >> >> (2) a sign-off from the customer saying your installation was acceptable. >> > > >> That goes a LONG ways when the wife gets home and complains. You got the >> > > >> husband's sign-off (or vice versa). >> >> Chuck >> >> On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: >> >> >>> Thought of another question I wanted to pose to you gents regarding >>> documentation on installations, primarily customer installations (as >>> opposed to PoP/tower installations). I was curious what methods you >>> employed during and/or after the install to best 'capture' the details >>> of the installation. >>> >>> For example, some of the things we do are take notes of any specific >>> 'gotchas' on site like needing to park in a certain area, what type of >>> ladder or roof access there is, if you have to sign in or be escorted >>> > by > >>> a rep. of the business - etc. We also take photos of the installation >>> when we're finished and write up notes afterwards on their account >>> detailing the length and path of the cable that goes from the unit into >>> the structure, what other PoPs we could see at the time, what >>> signal/speeds we were getting, etc. >>> >>> If any of you would share your methods on what you do, I'd appreciate >>> it. I think we're doing enough, but I'm always open to other >>> > suggestions > >>> and interested in seeing what others in the business are doing. >>> >>> Thanks. >>> >>> >>> >>> > > > >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> > > > >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> -- >> Chuck Bartosch >> Clarity Connect, Inc. >> 200 Pleasant Grove Road >> Ithaca, NY 14850 >> (607) 257-8268 >> >> "When the stars threw down their spears, >> and water'd heaven with their tears, >> Did He smile, His work to see? >> Did He who made the Lamb make thee?" >> >> >From William Blake's Tiger!, Tiger! >> >> >> >> >> >> >> > > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> > > > >> WISPA Wireless List: wireless@wispa.org >> >&g
Re: [WISPA] Documentation Methods
I like it. - Original Message - From: "Scott Carullo" To: "WISPA General List" Sent: Thursday, April 22, 2010 11:24 PM Subject: Re: [WISPA] Documentation Methods > Next your going to have your camera man go with you to record the whole > adventure complete with audio... I always like answering the (does it > work > in bad weather) and (how big is the antenna) questions. A1 - as long as > it > doesn't rain too hard...(always like their expression, I'm in FL) and A2 - > its just a regular 12 foot satellite dish, you know the ones you have seen > in peoples yard for satellite tv sits right up there on your roof, no > worries we have very large screws that drill right down into the roof into > the trusses... lol > > Scott Carullo > Brevard Wireless > 321-205-1100 x102 > > > > From: "Robert West" > Sent: Thursday, April 22, 2010 11:19 PM > To: "WISPA General List" > Subject: Re: [WISPA] Documentation Methods > > OH! Something I recently started doing, a signed "OK" for any hole > drilled > > BEFORE it's drilled. > > A suggestion from my insurance boy., Sounded like a good idea. > > - Original Message - > From: "Chuck Bartosch" > To: "WISPA General List" > Sent: Thursday, April 22, 2010 11:12 PM > Subject: Re: [WISPA] Documentation Methods > >> You should add (in my opinion): >> >> (1) photo of installation location BEFORE you do the install, not just a > >> post install photo. >> >> (2) a sign-off from the customer saying your installation was acceptable. > >> That goes a LONG ways when the wife gets home and complains. You got the > >> husband's sign-off (or vice versa). >> >> Chuck >> >> On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: >> >>> Thought of another question I wanted to pose to you gents regarding >>> documentation on installations, primarily customer installations (as >>> opposed to PoP/tower installations). I was curious what methods you >>> employed during and/or after the install to best 'capture' the details >>> of the installation. >>> >>> For example, some of the things we do are take notes of any specific >>> 'gotchas' on site like needing to park in a certain area, what type of >>> ladder or roof access there is, if you have to sign in or be escorted > by >>> a rep. of the business - etc. We also take photos of the installation >>> when we're finished and write up notes afterwards on their account >>> detailing the length and path of the cable that goes from the unit into >>> the structure, what other PoPs we could see at the time, what >>> signal/speeds we were getting, etc. >>> >>> If any of you would share your methods on what you do, I'd appreciate >>> it. I think we're doing enough, but I'm always open to other > suggestions >>> and interested in seeing what others in the business are doing. >>> >>> Thanks. >>> >>> >>> > > >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> > > >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> -- >> Chuck Bartosch >> Clarity Connect, Inc. >> 200 Pleasant Grove Road >> Ithaca, NY 14850 >> (607) 257-8268 >> >> "When the stars threw down their spears, >> and water'd heaven with their tears, >> Did He smile, His work to see? >> Did He who made the Lamb make thee?" >> >>>From William Blake's Tiger!, Tiger! >> >> >> >> >> >> > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > > >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wi
Re: [WISPA] Documentation Methods
Next your going to have your camera man go with you to record the whole adventure complete with audio... I always like answering the (does it work in bad weather) and (how big is the antenna) questions. A1 - as long as it doesn't rain too hard...(always like their expression, I'm in FL) and A2 - its just a regular 12 foot satellite dish, you know the ones you have seen in peoples yard for satellite tv sits right up there on your roof, no worries we have very large screws that drill right down into the roof into the trusses... lol Scott Carullo Brevard Wireless 321-205-1100 x102 From: "Robert West" Sent: Thursday, April 22, 2010 11:19 PM To: "WISPA General List" Subject: Re: [WISPA] Documentation Methods OH! Something I recently started doing, a signed "OK" for any hole drilled BEFORE it's drilled. A suggestion from my insurance boy., Sounded like a good idea. - Original Message - From: "Chuck Bartosch" To: "WISPA General List" Sent: Thursday, April 22, 2010 11:12 PM Subject: Re: [WISPA] Documentation Methods > You should add (in my opinion): > > (1) photo of installation location BEFORE you do the install, not just a > post install photo. > > (2) a sign-off from the customer saying your installation was acceptable. > That goes a LONG ways when the wife gets home and complains. You got the > husband's sign-off (or vice versa). > > Chuck > > On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: > >> Thought of another question I wanted to pose to you gents regarding >> documentation on installations, primarily customer installations (as >> opposed to PoP/tower installations). I was curious what methods you >> employed during and/or after the install to best 'capture' the details >> of the installation. >> >> For example, some of the things we do are take notes of any specific >> 'gotchas' on site like needing to park in a certain area, what type of >> ladder or roof access there is, if you have to sign in or be escorted by >> a rep. of the business - etc. We also take photos of the installation >> when we're finished and write up notes afterwards on their account >> detailing the length and path of the cable that goes from the unit into >> the structure, what other PoPs we could see at the time, what >> signal/speeds we were getting, etc. >> >> If any of you would share your methods on what you do, I'd appreciate >> it. I think we're doing enough, but I'm always open to other suggestions >> and interested in seeing what others in the business are doing. >> >> Thanks. >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > -- > Chuck Bartosch > Clarity Connect, Inc. > 200 Pleasant Grove Road > Ithaca, NY 14850 > (607) 257-8268 > > "When the stars threw down their spears, > and water'd heaven with their tears, > Did He smile, His work to see? > Did He who made the Lamb make thee?" > >>From William Blake's Tiger!, Tiger! > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
And photos of any problems you see that they will want you to own after your within 50 feet of them... you know... the pool pump that worked fine before you got there (actually had a guy once tell me our gear of the condo 150ft up caused his pool pump to stop working lol... I take pictures of cracks, rotten wood, scratches etc... prior. But then i leave them on my phone and forget where they belong. I should be more responsible lol... Oh well good intentions never hurt. Scott Carullo Brevard Wireless 321-205-1100 x102 From: "Chuck Bartosch" Sent: Thursday, April 22, 2010 11:14 PM To: "WISPA General List" Subject: Re: [WISPA] Documentation Methods You should add (in my opinion): (1) photo of installation location BEFORE you do the install, not just a post install photo. (2) a sign-off from the customer saying your installation was acceptable. That goes a LONG ways when the wife gets home and complains. You got the husband's sign-off (or vice versa). Chuck On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: > Thought of another question I wanted to pose to you gents regarding > documentation on installations, primarily customer installations (as > opposed to PoP/tower installations). I was curious what methods you > employed during and/or after the install to best 'capture' the details > of the installation. > > For example, some of the things we do are take notes of any specific > 'gotchas' on site like needing to park in a certain area, what type of > ladder or roof access there is, if you have to sign in or be escorted by > a rep. of the business - etc. We also take photos of the installation > when we're finished and write up notes afterwards on their account > detailing the length and path of the cable that goes from the unit into > the structure, what other PoPs we could see at the time, what > signal/speeds we were getting, etc. > > If any of you would share your methods on what you do, I'd appreciate > it. I think we're doing enough, but I'm always open to other suggestions > and interested in seeing what others in the business are doing. > > Thanks. > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- Chuck Bartosch Clarity Connect, Inc. 200 Pleasant Grove Road Ithaca, NY 14850 (607) 257-8268 "When the stars threw down their spears, and water'd heaven with their tears, Did He smile, His work to see? Did He who made the Lamb make thee?" >From William Blake's Tiger!, Tiger! WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
OH! Something I recently started doing, a signed "OK" for any hole drilled BEFORE it's drilled. A suggestion from my insurance boy., Sounded like a good idea. - Original Message - From: "Chuck Bartosch" To: "WISPA General List" Sent: Thursday, April 22, 2010 11:12 PM Subject: Re: [WISPA] Documentation Methods > You should add (in my opinion): > > (1) photo of installation location BEFORE you do the install, not just a > post install photo. > > (2) a sign-off from the customer saying your installation was acceptable. > That goes a LONG ways when the wife gets home and complains. You got the > husband's sign-off (or vice versa). > > Chuck > > On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: > >> Thought of another question I wanted to pose to you gents regarding >> documentation on installations, primarily customer installations (as >> opposed to PoP/tower installations). I was curious what methods you >> employed during and/or after the install to best 'capture' the details >> of the installation. >> >> For example, some of the things we do are take notes of any specific >> 'gotchas' on site like needing to park in a certain area, what type of >> ladder or roof access there is, if you have to sign in or be escorted by >> a rep. of the business - etc. We also take photos of the installation >> when we're finished and write up notes afterwards on their account >> detailing the length and path of the cable that goes from the unit into >> the structure, what other PoPs we could see at the time, what >> signal/speeds we were getting, etc. >> >> If any of you would share your methods on what you do, I'd appreciate >> it. I think we're doing enough, but I'm always open to other suggestions >> and interested in seeing what others in the business are doing. >> >> Thanks. >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > -- > Chuck Bartosch > Clarity Connect, Inc. > 200 Pleasant Grove Road > Ithaca, NY 14850 > (607) 257-8268 > > "When the stars threw down their spears, > and water'd heaven with their tears, > Did He smile, His work to see? > Did He who made the Lamb make thee?" > >>From William Blake's Tiger!, Tiger! > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
You should add (in my opinion): (1) photo of installation location BEFORE you do the install, not just a post install photo. (2) a sign-off from the customer saying your installation was acceptable. That goes a LONG ways when the wife gets home and complains. You got the husband's sign-off (or vice versa). Chuck On Apr 22, 2010, at 11:05 PM, Steven G McGehee wrote: > Thought of another question I wanted to pose to you gents regarding > documentation on installations, primarily customer installations (as > opposed to PoP/tower installations). I was curious what methods you > employed during and/or after the install to best 'capture' the details > of the installation. > > For example, some of the things we do are take notes of any specific > 'gotchas' on site like needing to park in a certain area, what type of > ladder or roof access there is, if you have to sign in or be escorted by > a rep. of the business - etc. We also take photos of the installation > when we're finished and write up notes afterwards on their account > detailing the length and path of the cable that goes from the unit into > the structure, what other PoPs we could see at the time, what > signal/speeds we were getting, etc. > > If any of you would share your methods on what you do, I'd appreciate > it. I think we're doing enough, but I'm always open to other suggestions > and interested in seeing what others in the business are doing. > > Thanks. > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- Chuck Bartosch Clarity Connect, Inc. 200 Pleasant Grove Road Ithaca, NY 14850 (607) 257-8268 "When the stars threw down their spears, and water'd heaven with their tears, Did He smile, His work to see? Did He who made the Lamb make thee?" >From William Blake's Tiger!, Tiger! WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Documentation Methods
I take digital pictures and attach them to the customer master billing record. Josh gave me that idea which should have been a no brainer. As you also said, any other relevent info is added such as "Stupid dog" or "don't accept a cookie" (don't ask) Bob- Again. - Original Message - From: "Steven G McGehee" To: "WISPA General List" Sent: Thursday, April 22, 2010 11:05 PM Subject: [WISPA] Documentation Methods > Thought of another question I wanted to pose to you gents regarding > documentation on installations, primarily customer installations (as > opposed to PoP/tower installations). I was curious what methods you > employed during and/or after the install to best 'capture' the details > of the installation. > > For example, some of the things we do are take notes of any specific > 'gotchas' on site like needing to park in a certain area, what type of > ladder or roof access there is, if you have to sign in or be escorted by > a rep. of the business - etc. We also take photos of the installation > when we're finished and write up notes afterwards on their account > detailing the length and path of the cable that goes from the unit into > the structure, what other PoPs we could see at the time, what > signal/speeds we were getting, etc. > > If any of you would share your methods on what you do, I'd appreciate > it. I think we're doing enough, but I'm always open to other suggestions > and interested in seeing what others in the business are doing. > > Thanks. > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
