Re: [Evergreen-general] Dealing with significant traffic increase caused by AI bots

[Lolis, John via Evergreen-general]

There's been quite a conversation on the CODE4LIB listserv about this
lately...

Scott Prater <007dd2c67ad2-dmarc-requ...@lists.clir.org>

Thu, 11 Apr, 10:43 (8 days ago)

to CODE4LIB
We've also been seeing some traffic from inconsiderate AI bots.

One of my colleagues came across this site, which tracks and documents AI
bots:

https://darkvisitors.com/

-- Scott

--
Scott Prater
Digital Library Architect
UW Digital Collections Center
University of Wisconsin - Madison




From: Code for Libraries  on behalf of Lolis, John

Sent: Wednesday, April 10, 2024 12:15 PM
To: code4...@lists.clir.org
Subject: Re: [CODE4LIB] blocking GPTBot?

This *sounds* as if it should help:
https://urldefense.com/v3/__https://searchengineland.com/google-extended-crawler-432636__;!!Mak6IKo!Pm6vbeyDLkzwxaEhcIBmaI0pK1d7U0GtguiIAgWmNzfNyOyR1m3n9iypyhqwZH3QxxIfNMIETf94S2_ioTtPPtfncyM$

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://urldefense.com/v3/__https://whiteplainslibrary.org/__;!!Mak6IKo!Pm6vbeyDLkzwxaEhcIBmaI0pK1d7U0GtguiIAgWmNzfNyOyR1m3n9iypyhqwZH3QxxIfNMIETf94S2_ioTtPwb7-RSk$

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
<
https://urldefense.com/v3/__https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu__;!!Mak6IKo!Pm6vbeyDLkzwxaEhcIBmaI0pK1d7U0GtguiIAgWmNzfNyOyR1m3n9iypyhqwZH3QxxIfNMIETf94S2_ioTtP3X91XJ0$
>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Mon, 8 Apr 2024 at 16:31, Jason Casden  wrote:

> Thanks for bringing this up, Eben. We've been having a horrible time with
> these bots, including those from previously fairly well-behaved sources
> like Google. They've caused issues ranging from slow response times and
> high system load all the way up to outages for some older systems. So far,
> our systems folks have been playing whack-a-mole with a combination of IP
> range blocks and increasingly detailed robots.txt statements. A group is
> being convened to investigate more comprehensive options so I will be
> watching this thread closely.
>
> Jason
>
> On Mon, Apr 8, 2024 at 4:18 PM Eben English 
> wrote:
>
> > Hi all,
> >
> > I'm wondering if other folks are seeing AI and/or ML-related crawlers
> like
> > GPTBot accessing your library's website, catalog, digital collections,
or
> > other sites.
> >
> > If so, are you blocking or disallowing these crawlers? Has anyone come
up
> > with any policies around this?
> >
> > We're debating whether to allow these types of bots to crawl our digital
> > collections, many of which contain large amounts of copyrighted or "no
> > derivatives"-licensed materials. On one hand, these materials are
> available
> > for public view, but on the other hand the type of use that GPTBot and
> the
> > like are after (integrating the content into their models) could be
> > characterized as creating a derivative work, which is expressly
> > discouraged.
> >
> > Thanks,
> >
> > Eben English (he/him/his)
> > Digital Repository Services Manager
> > Boston Public Library
> >
>

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Fri, 19 Apr 2024 at 07:05, Jane Sandberg via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi Linda,
>
> It's not for Evergreen, but my colleague recently blocked claudebot using
> fail2ban on our load balancer
> .
> Essentially, fail2ban is configured to watch Nginx's access log, and if
> more than 10 claudebot requests appear within the past minute from a
> particular IP, it automatically blocks all requests from that IP for the
> next 24 hours.  I would think that something similar could work for
> Apache's access log.
>
> Good luck with the bots!
>
>   -Jane
>
> El vie, 19 abr 2024 a la(s) 3:42 a.m., Linda Jansová via Evergreen-general
> (evergreen-general@list.evergreen-ils.org) escribió:
>
>> Dear all,
>>
>> Have any of you encountered an extensive crawling by Bytespider and
>> Bytedance (see e.g.,
>>
>> https://wordpress.org/support/topic/psa-bytedance-and-bytespider-bots-recommend-blocking/),
>>
>> Claudebot or other AI bots?
>>
>> If so, do you have any secret recipe how to disable the crawler from
>> accessing the site?
>>
>> Thank you very much for sharing your experience!
>>
>> Linda
>>
>> 

Re: [Evergreen-general] SMS Messages Not Being Received

[Lolis, John via Evergreen-general]

Adding to Kathy's point, Evergreen uses an email-to-SMS bridge to send
texts.  This is why the patron's carrier must be known.  For example, if
the carrier is Verizon, one can send a text from an email account
addressing it to xxx...@vztext.com, where the Xs denote the mobile
phone number.  This of course is less expensive than maintaining an actual
mobile number from which to directly send texts.  In that case, the carrier
need not be known.  I would expect the existing email-to-text method to be
less reliable than directly texting from a mobile account for no other
reason than the fact that an additional system--email--comes into play.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Mon, 8 Apr 2024 at 13:07, Lussier, Kathy  wrote:

> Hi,
>
> One thing to keep in mind is that Evergreen's core text messaging
> functionality was created more than 10 years ago when the wireless service
> provider market was much less complex. We now have carriers that use
> multiple networks, each with its own email gateway. Does the typical patron
> know which network their discount carrier may happen to run on? Some
> carriers don't even provide an email gateway, or make it very difficult to
> find. If I were to write up development requirements for this feature in
> 2024, they would be entirely different from what they were in 2011ish.
>
> NOBLE is planning to move to a third-party text messaging service soon.
> Although I can't speak to how this provider works yet, in my previous job,
> I used a service that relied on Twilio, and it was a much better
> experience. Patrons didn't have to worry about getting the precise carrier
> listed. It did not fix the sending / receipt for every single text message,
> but it did handle text messaging in a modern way with sophisticated error
> reporting letting us know the reason for the failed delivery, which helped
> staff better manage these errors.
>
> Kathy
> --
> Kathy Lussier
> she/her
> Executive Director
> NOBLE: North of Boston Library Exchange
> Danvers, MA
> 978-777-8844 x201
> www.noblenet.org
>
>
>
>
> On Mon, Apr 8, 2024 at 12:50 PM Lolis, John via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> I don't know about anyone else's mileage, but in the past few weeks I've
>> had reports of even personal text messages failing delivery.  T'would be a
>> shame if we end up chasing our tails trying to fix something we have no
>> control over.  I'm not saying this is definitely the case, but it bears
>> consideration.
>>
>> John Lolis
>> Coordinator of Computer Systems
>>
>> 100 Martine Avenue
>> White Plains, NY  10601
>> tel: 1.914.422.1497
>> fax: 1.914.422.1452
>>
>> https://whiteplainslibrary.org/
>>
>> *“I would rather have questions that can’t be answered than answers that
>> can’t be questioned.”*
>> — Richard Feynman
>> <https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
>> theoretical physicist and recipient of the Nobel Prize in Physics in 1965
>>
>>
>> On Mon, 8 Apr 2024 at 09:17, Elizabeth Davis via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Hi Jon,
>>>
>>> We went with Unique’s MessageBee.  We manage is on the consortium level
>>> so there’s no customization for individual libraries, but it’s been working
>>> great.
>>>
>>>
>>>
>>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>>
>>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>>
>>> (717) 256-1627 | elizabeth.da...@sparkpa.org
>>> 
>>> support.sparkpa.org | supp...@sparkpa.org
>>>
>>>
>>>
>>> *From:* Evergreen-general <
>>> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *JonGeorg
>>> SageLibrary via Evergreen-general
>>> *Sent:* Friday, April 5, 2024 6:13 PM
>>> *To:* Evergreen Discussion Group <
>>> evergreen-general@list.evergreen-ils.org>
>>> *Cc:* JonGeorg SageLibrary 
>>> *Subject:* Re: [Evergreen-general] SMS Messages Not Being Rece

Re: [Evergreen-general] SMS Messages Not Being Received

[Lolis, John via Evergreen-general]

I don't know about anyone else's mileage, but in the past few weeks I've
had reports of even personal text messages failing delivery.  T'would be a
shame if we end up chasing our tails trying to fix something we have no
control over.  I'm not saying this is definitely the case, but it bears
consideration.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Mon, 8 Apr 2024 at 09:17, Elizabeth Davis via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi Jon,
>
> We went with Unique’s MessageBee.  We manage is on the consortium level so
> there’s no customization for individual libraries, but it’s been working
> great.
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.da...@sparkpa.org
> 
> support.sparkpa.org | supp...@sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *JonGeorg
> SageLibrary via Evergreen-general
> *Sent:* Friday, April 5, 2024 6:13 PM
> *To:* Evergreen Discussion Group  >
> *Cc:* JonGeorg SageLibrary 
> *Subject:* Re: [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Elizabeth, what 3rd party service did you end up using and how well has it
> been working for your libraries?
>
> -Jon
>
>
>
> On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
> Hi Will
>
>
>
> We’ve had several issues with most of the carriers on SMS issues.
> Sometimes SMS messages were throttled, and patrons would get them days or
> weeks later if at all.  Some carriers just stopped sending them totally.
> Sometimes the messages to a specific carrier would deliver for one library
> in the consortium but not others.  We tried changing from sending SMS to
> MMS with no luck.  Also we were getting asked to add new carriers that
> don’t have gateways and so we were unable to provide SMS service to those
> patrons.In the end we moved to a third-party option to deliver SMS
> notifications.
>
>
>
>
>
> *Elizabeth Davis *(she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System (PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.da...@sparkpa.org
> 
> support.sparkpa.org
> 
> | supp...@sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Friday, April 5, 2024 2:13 PM
> *To:* Szwagiel, Will via Evergreen-general <
> evergreen-general@list.evergreen-ils.org>
> *Cc:* Szwagiel, Will 
> *Subject:* [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Good afternoon,
>
>
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT
>
>
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> 
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
>
> --
>
>
> Email 

Re: [Evergreen-general] computers for those who have never used one

[Lolis, John via Evergreen-general]

After considerable cogitation on this, I've concluded that the answer to #1
should start with a kiosk interface.  A kiosk would--or should--only allow
actions that are directed and safe, and could therefore serve as a wading
pool for newbies.  Properly designed and developed, it could educate at the
same time it allows use.  I'd also allow for advancement to the next
level(s) in which some of the restrictive kiosk features are removed.
Advance far enough, and all kiosk features are removed.

As for question #2, the answer here is "all of the above."  Or whatever
works under the given circumstances, especially when very busy and little
time can be devoted to helping only one person.  Staff try their best to
help however they can, including helping patrons fill out forms of whatever
sort.  With regard to handling patron phones, tablets or laptops, we're
rather loose about it; however, I direct my staff of three to avoid doing
that.  In a previous life doing tech support, it was strictly verboten to
even suggest certain changes, let alone perform them.  That was to avoid
potential lawsuits in which someone claims damage from our direction or
actions.

hmmm... you know, thinking about advising patrons to bring someone with
them who can help, I could see coming up with a program that pairs high
school students with patrons who need more involved help.

Best wishes to all,

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Fri, 11 Aug 2023 at 16:49, Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Ideas needed!
>
> 1. Do you know if anyone is developing a simple computer that libraries
> can make available to patrons who have no idea how to use a standard
> computer?
>
> 2. What help do you offer to patrons who have no idea how to use a
> computer? Computer classes are nice but don't meet the needs of the patron
> who came to us recently, crying, wanting to send money to her daughter who
> is in prison. Do you allow staff to fill out forms with personal and bank
> information? Do you allow staff to handle patron phones to print
> wirelessly? Or do you advise the patron to bring someone with them who can
> take care of the personal business?
>
> Thank you.
> Diane Disbro
> Pronouns: she/her
> Circulation and Special Projects Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
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http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Lolis, John via Evergreen-general]

While I don't have anything concrete to offer, here's a very similar
scenario, albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing this
either.

I suspect a setting buried somewhere is causing the issue, and reinstalling
Chrome doesn't get rid of it.  Me, I stay away from Chrome out of
distrust... that and my extreme loathing with regard to Google's bullying
nanny attitude.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
___
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Re: [Evergreen-general] Changes in Chrome's handling of old tabs

[Lolis, John via Evergreen-general]

Note that this functionality was originally provided by the Chrome
extension, The Great Suspender.  While the original version was considered
safe, the latest version is considered malicious; however, there's a fork
of the last known safe version available at Github:
https://github.com/ITTakes2/thegreatersuspender

It works fine with the Chrome engine based browers I've used, Vivaldi and
Brave.  It also allows you to exclude sites, tabs with unsaved form input,
etc.  For those of you who are like me and eschew Chrome but would like
this memory-saving feature, this is a great alternative.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 23 Feb 2023 at 16:34, Johnathon Redmon via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> I went into the settings under performance and tweaked it to ignore
> evergreen, my work email, and my work calendar. I don't need to
> inadvertently lose progress while creating a marc record!
>
> On Thu, Feb 23, 2023 at 4:09 PM Terran McCanna via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Wow, thank you Galen. That might explain some weird and seemingly
>> inconsistent things we've had some staff report.
>>
>>
>> Terran McCanna, PINES Program Manager
>> --
>>
>> Georgia Public Library Service | University System of Georgia
>>
>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>>
>> (404) 235-7138 | tmcca...@georgialibraries.org
>>
>> http://help.georgialibraries.org | h...@georgialibraries.org
>>
>> 
>> 
>> 
>> 
>>
>> Join our email list  for stories of Georgia
>> libraries making an impact in our communities.
>>
>>
>>
>> On Thu, Feb 23, 2023 at 3:57 PM Galen Charlton via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Hi,
>>>
>>> I wanted to bring folks' attention to a change to the Chrome browser
>>> that may affect staff workflows.
>>>
>>> Specifically, the new "Memory Saver" will cause Chrome to deactivate
>>> unused tabs that have been sitting a while (where, as far as I can tell, a
>>> "while" could mean anywhere from five minutes to an hour). If you go back
>>> to one of the deactivated tabs, Chrome will reload the page from scratch.
>>>
>>> If that tab has the Evergreen staff client, while you'll still be logged
>>> in when you open a deactivated tab, other state such as your place in a
>>> grid will not carry over.
>>>
>>> I can imagine that this could cause challenges for anybody who is used
>>> to a workflow that involves opening several copies of the staff client in
>>> multiple tabs. For example, if you're working from a large Record Bucket,
>>> paging through it and doing something with each record, a lunch break might
>>> make you lose your place in the bucket.
>>>
>>> Chrome does offer an option to specify a list of sites that should not
>>> have their tabs deactivated.
>>>
>>> Additional details and commentary can be found here:
>>>
>>> [1]
>>> https://support.google.com/chrome/answer/12929150#zippy=%2Cturn-memory-saver-on-or-off%2Ckeep-specific-sites-active
>>> [2]
>>> https://arstechnica.com/gadgets/2023/02/chrome-110-will-automatically-discard-background-tabs-heres-how-to-stop-it/
>>> [3] https://developer.chrome.com/blog/memory-and-energy-saver-mode/
>>>
>>> Beyond that, I'd like to ask a question - how are you managing tabs when
>>> using the staff client? Does anybody finish the day with dozens of
>>> Evergreen tabs open?
>>>
>>> Regards,
>>>
>>> Galen
>>> --
>>> Galen Charlton
>>> Implementation and IT Manager
>>> Equinox Open Library Initiative
>>> g...@equinoxoli.org
>>> https://www.equinoxOLI.org
>>> phone: 877-OPEN-ILS (673-6457)
>>> direct: 770-709-5581
>>> 
>>> ___
>>> Evergreen-general mailing list
>>> Evergreen-general@list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>> ___
>> Evergreen-general mailing list
>> Evergreen-general@list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>
>
> --
> Johnathon Redmon
> Technical Services Cataloging Clerk
> Monticello Union-Township Public Library
> 321 W. Broadway St.
> Monticello, IN 47960
> ___
> 

Re: [Evergreen-general] SMS notice bounce backs

[Lolis, John via Evergreen-general]

This issue reminded me of a patron inquiry into why we ask for their
cellular provider when choosing SMS for notifications.  It led me to learn
of email to SMS gateways.  Although it won't help fix anything, for your
reference see below for a list of them.  Since Evergreen sends SMS messages
via email, the problem can lie either with an email system or the carrier.
You can at least test delivery of the message insofar as checking for a
bounce-back if you send a message to <10-digit phone number>@.

This list also came in very handy for me when my phone was missing in
action and I needed to send a text message right away.

https://avtech.com/articles/138/list-of-email-to-sms-addresses/

Btw, Google offers an add-on for Gmail that apparently makes it convenient
to send text messages via Gmail. For a price:
https://workspace.google.com/marketplace/app/email_to_text_%E2%80%94_send_sms_messages_from_g/135822310631

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 26 Jan 2023 at 12:55, Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Some of our Missouri Evergreen patrons receive old, stored-up, out-dated
> messages in a bundle.at midnight, which they don't like.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Thu, Jan 26, 2023 at 11:50 AM Kate Coleman via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Yes, our whole consortium is reporting issues, especially with AT and
>> Cricket. Our host has tried to get to the bottom of it and said:
>>
>> "Yes, there is a huge issue right now with Cricket / AT and them
>> wanting to stop receiving email to SMS messages, and that's how Evergreen
>> sends them. AT has been actively trying to get their users to turn off
>> the "email to SMS" function on their phones, as a way to deter spam, and
>> the patrons may not know that this will effect SMS messages from the ILS.
>> We don't have a solution. Any attempts I've made to reach out to AT have
>> gone nowhere unfortunately."
>>
>>
>>
>>
>>
>> On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>>
>>>
>>> Hi,
>>>
>>>
>>>
>>> I’m curious if anyone else is having bounce back issues with their SMS
>>> notices.  Our libraries have seen an increase in bounce backs from a few
>>> different carriers, mostly Verizon and AT  The bounce backs usually say
>>> that the user can’t be found or that the service is unavailable.  In most
>>> cases the users are getting the SMS messages, albeit on a delay.  These
>>> locations are not having email notice issues, so the sending address is
>>> good.
>>>
>>>
>>>
>>> I was just curious if anyone is also experiencing this and if they found
>>> anything to remedy the situation.
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>>
>>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>>
>>> (717) 256-1627 | elizabeth.da...@sparkpa.org
>>> 
>>> support.sparkpa.org | supp...@sparkpa.org
>>>
>>>
>>> ___
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>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>> ___
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>>
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Re: [Evergreen-general] Scanned Logins for Staff

[Lolis, John via Evergreen-general]

I haven't tried it for something like this, but there's a mobile app called
Barcode to PC that sounds like it should work by virtue of its ability to
send parameters following the barcode.  I've used it for straightforward
scanning which it did well, but that's about it.  See
https://barcodetopc.com/.  It's free for personal use and its price for
professional use starts at $37 which is a one time payment (who does that
any more?).  Note that there's a companion server app that's required for
use (Windows and iOS).

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Tue, 14 Jun 2022 at 08:12, Frasur, Ruth via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hello all,
>
>
>
> I received this email from an EI member library and wondered if any of you
> or your libraries have implemented or investigated such a thing.
>
>
>
> “We would like to activate [my assumption is…log into the client] our
> logins via barcode scan. Is there software that can bridge the gap from our
> scan to Evergreen’s login screen. Staff could walk up and scan their badge
> like hospital staff do to bring up the computers [again, my assumption is
> this means “staff client” rather than “computers”]. Of course, it would
> affordable too, right?”
>
>
>
> Ruth Frasur (she/they)
>
> Coordinator - *Evergreen Indiana Library Consortium *and *Evergreen
> Community Development Initiative*
>
> Indiana State Library
>
> 140 N. Senate Ave.
>
> Indianapolis, IN 46204
>
> (317) 232-3691
>
>
> ___
> Evergreen-general mailing list
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> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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Re: [Evergreen-general] Staff password management

[Lolis, John via Evergreen-general]

I'm also interested in hearing of others' experience with different
password maintenance mechanisms.  Our consortium is using Microsoft Azure
Active Directory with an LDAP connection from Evergreen (to the best of my
knowledge).  I'm not sure what the root cause is, but we've had no end of
problems with this workflow.  Passwords would appear to be out of sync
between AD and Evergreen, some staff could use their old and newly changed
passwords, accounts would get locked out, etc, etc.

Is anyone else using Azure for Evergreen password maintenance, and if so,
does it work reliably?  Or is this a password maintenance workflow to be
avoided?

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*Some may say that perception is everything, but not from where I stand.*


On Thu, 5 May 2022 at 16:19, Elizabeth Davis via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hello Everyone,
>
>
>
> We’re currently exploring different workflows for our staff password
> maintenance.  Does anyone have a workflow that they feel works really well
> for their consortium?  Do you run scripts, or do you do the work by hand?
> Do you send reminder emails or have a prompt? Do you have and if so, how
> are you enforcing password requirements?
>
>
>
> Thank you,
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
> ___
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> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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Re: [Evergreen-general] Double check-in

[Lolis, John via Evergreen-general]

To the best of my knowledge, the only time we do double check-in here is
when items are returned at our children's self-check.  The second check-in
by staff is for trapping holds and in-transit items which are otherwise
missed at the self-checks.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*Some may say that perception is everything, but not from where I stand.*


On Mon, 11 Apr 2022 at 13:15, Galen Charlton via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi,
>
> Out of curiosity (and just to double-check that there isn't a lurking
> bug), is the double-checkin process meant to address concerns about library
> staff forgetting to check in the items in the first place, or is there
> something else going on?
>
> Regards,
>
> Galen
>
> On Mon, Apr 11, 2022 at 1:08 PM Diane Disbro via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> A couple of our branches check everything in twice. One requires a
>> different person to do the second check. The only problem with that occurs
>> when the first person is looking for work to do and isn't allowed to do the
>> second check in of the cart she checked in earlier in the day.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddis...@scenicregional.org
>>
>>
>>
>> On Mon, Apr 11, 2022 at 12:04 PM Dawn Dale via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Kathleen,
>>>
>>> I agree, the same person should not do both checkins. Mistakes are more
>>> likely to be caught by a different person.
>>>
>>> Thanks,
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> --
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, dd...@georgialibraries.org
>>>
>>> 
>>> 
>>> 
>>>
>>> Join our email list  for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Mon, Apr 11, 2022 at 1:01 PM Kathleen Webb via Evergreen-general <
>>> evergreen-general@list.evergreen-ils.org> wrote:
>>>
 We have also had this problem and have one staff member double-checking
 another person's work.

 Kathleen Webb
 Library Director
 Marvin Memorial Library
 29 W. Whitney Avenue
 Shelby, OH  44875
 MarvinLibrary.org
 419-347-5576 phone
 419-347-7285 fax
 k w...@marvinlibrary.org




 On Mon, Apr 11, 2022 at 12:53 PM Brandi Sanders via Evergreen-general <
 evergreen-general@list.evergreen-ils.org> wrote:

> We are having the same problem.
>
>
>
> -Original Message-
> From: "Millissa Macomber via Evergreen-general" <
> evergreen-general@list.evergreen-ils.org>
> Sent: Monday, April 11, 2022 12:44pm
> To: "'Evergreen Discussion Group'" <
> evergreen-general@list.evergreen-ils.org>
> Cc: "Millissa Macomber" 
> Subject: [Evergreen-general] Double check-in
>
> We have had some issues with items getting to the shelves and not
> getting checked in. We are a small library and have two pages; noRFID or
> automatic sorters.
>
>
>
> We were going to add a double check to our process but not sure of the
> best way to do that without recording double stats.
>
>
>
> Any ideas appreciated!
>
>
>
> Millissa Macomber |Senior Technical Services Associate
>
> Burlington Public Library
>
> 820 E. Washington Avenue | Burlington, WA 98233
>
> 360-755-0760 | millis...@burlingtonwa.gov
>
>
>
> Sign up to receive email or text notices
>  about upcoming library programs.
>
>
>
> Burlington Public Library inspires, empowers, and connects our
> community.
>
>
>
> [image: 2nd resized for email signature line]
>
>
>
>
>
>
>
>
> ___
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>
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>
 ___
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>>> ___
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>>> Evergreen-general@list.evergreen-ils.org
>>> 

Re: [Evergreen-general] Unable to Authenticate to Access Emailed Report

[Lolis, John via Evergreen-general]

All of a sudden, the link now works for me, taking me directly to the
report without prompting for authentication.  The only thing I did--which
wouldn't have had any effect--was to open the Firefox browser console to
see what's happening when I click on that link.  To my surprise, it worked
at that point.  The link worked in Vivaldi after that as well.  Unless our
ILS admin made a change, I'd have to chalk it up to sunspots... or to a
butterfly flapping its wings somewhere in the Brazilian rainforest.  If I
find out something of more value to share relative to the problem, I'll let
you know.

Thanks to you and Jennifer for your suggestions.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*Some may say that perception is everything, but not from where I stand.*


On Fri, 14 Jan 2022 at 13:28, Terran McCanna 
wrote:

> We get the login popup if clicking the link from email, but it
> authenticates properly. It sounds like you may be encountering a
> permissions issue rather than a browser issue.
>
> Have you confirmed that the account that tries to log in to the
> authentication pop-up has the VIEW_REPORT_OUTPUT permission?
>
>
>
> Terran McCanna, PINES Program Manager
> --
>
> Georgia Public Library Service | University System of Georgia
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmcca...@georgialibraries.org
>
> http://help.georgialibraries.org | h...@georgialibraries.org
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
> <https://www.twitter.com/georgialibs>
>
> Join our email list <http://georgialibraries.org> for stories of Georgia
> libraries making an impact in our communities.
>
>
>
> On Fri, Jan 14, 2022 at 12:59 PM Lolis, John via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Might anyone know of a browser setting that would fix this?
>>
>> I created a recurring report that's email-enabled; however, when I click
>> on the link in the message, it prompts me for my credentials which fail
>> authentication.  This occurs when I'm already logged into Evergreen as
>> well.  I was told that the report link works in Chrome, and that one can
>> successfully get to the report by copying and pasting the link into the
>> address field of the tab in which Evergreen is open and logged into;
>> however, this fails to work in both Vivaldi and Firefox.
>>
>> So far, I don't see anything in browser settings that might affect this
>> behavior, but I have yet to go through the bazillion vivaldi://flags or
>> about:config settings.
>>
>> This occurs with other Evergreen accounts as well.  We're on v3.6.5.
>>
>> Yes, I know I could install and use Chrome, but that ain't gonna happen.
>> I'd rather manually navigate to the report output in Evergreen.
>>
>> Many thanks in advance!
>>
>> John Lolis
>> Coordinator of Computer Systems
>>
>> 100 Martine Avenue
>> White Plains, NY  10601
>>
>> tel: 1.914.422.1497
>> fax: 1.914.422.1452
>>
>> https://whiteplainslibrary.org/
>>
>> *Some may say that perception is everything, but not from where I stand.*
>> ___
>> Evergreen-general mailing list
>> Evergreen-general@list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>
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[Evergreen-general] Unable to Authenticate to Access Emailed Report

[Lolis, John via Evergreen-general]

Might anyone know of a browser setting that would fix this?

I created a recurring report that's email-enabled; however, when I click on
the link in the message, it prompts me for my credentials which fail
authentication.  This occurs when I'm already logged into Evergreen as
well.  I was told that the report link works in Chrome, and that one can
successfully get to the report by copying and pasting the link into the
address field of the tab in which Evergreen is open and logged into;
however, this fails to work in both Vivaldi and Firefox.

So far, I don't see anything in browser settings that might affect this
behavior, but I have yet to go through the bazillion vivaldi://flags or
about:config settings.

This occurs with other Evergreen accounts as well.  We're on v3.6.5.

Yes, I know I could install and use Chrome, but that ain't gonna happen.
I'd rather manually navigate to the report output in Evergreen.

Many thanks in advance!

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*Some may say that perception is everything, but not from where I stand.*
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Re: [Evergreen-general] Cancelled/Expired Holds notice

[Lolis, John via Evergreen-general]

I don't know about anyone else, but I've been getting a number of these
phishing emails directly to my work account, primarily from the ecrlib.org
domain.  Beware.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*When you think about it, *all* security is ultimately security by
ignorance.*



On Tue, 7 Dec 2021 at 11:31, Marcia Ledin via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
> Please verify all the numbers I sent lower and direct me the repaired data.
>
>
> davesappliances.co.za/etsoluta/estmolestiaeharum
>
> You can use action triggers to send emails and/or SMS text messages to a
> patron when a hold is cancelled, and you can also use them to add messages
> to a patron's account that they see in the OPAC.
>
> You can set different messages based on the triggers
> "hold_request.cancel.expire_holds_shelf" (they didn't pick it up in time)
> or "hold_request.cancel.staff" (the hold was cancelled by staff).
>
> You can see the wording we use for ours at:
>
> https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:notification-wording#hold_cancelled_shelf-expired_email_notification
>
>
>
>
>
>
>
> Terran McCanna, PINES Program Manager
> --
>
> Georgia Public Library Service | University System of Georgia
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmcca...@georgialibraries.org
>
> http://help.georgialibraries.org | h...@georgialibraries.org
>
> 
> 
> 
> 
>
> Join our email list  for stories of Georgia
> libraries making an impact in our communities.
>
>
>
> On Tue, Oct 26, 2021 at 11:21 AM Terri Moser via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Would it be possible to have a message pop up to alert a patron when a
>> recent HOLD has expired or been cancelled. It might say something like: A
>> recent HOLD has been cancelled by you or the system because it was not
>> picked up on time. Do you want to re-request it?"
>> It would be really cool if it included the titles. Our old system did
>> this and it was really helpful. My wording for the message is terrible so I
>> hope you get the idea.
>> Just a thought. Have a great day.
>> Terri Moser
>> Circulation Supervisor
>> Neosho Newton County Library
>>"Never let a problem to be solved become more important
>> than a person to be loved."
>>-Thomas S. Monson
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>>
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