Re: [Evergreen-general] Stripe Duplicate Charges

atrons must be using an >>>> old device that is stubbornly hanging onto a locally cached version of the >>>> page. But we haven't been able to recreate the problem, so it's really >>>> frustrating to troubleshoot. >>>> >>>> As far as I can tell, wh

Re: [Evergreen-general] Stripe Duplicate Charges

green it fails. Then the patron sees that Evergreen didn't accept >> it and they pay again (still the wrong amount), causing their credit card >> to be charged again. >> >> >> >> >> On Tue, Feb 27, 2024 at 4:59 PM Morgan, Michele via Evergreen-general < &g

Re: [Evergreen-general] Stripe Duplicate Charges

t it's the wrong amount, so when Stripe sends > it to Evergreen it fails. Then the patron sees that Evergreen didn't accept > it and they pay again (still the wrong amount), causing their credit card > to be charged again. > > > > > On Tue, Feb 27, 2024 at 4:59 PM Morgan, Michele via

[Evergreen-general] Stripe Duplicate Charges

Hi Everyone, Since moving to Stripe Payment Intents with our upgrade in early January, we've seen issues with duplicate charges to the patron for the same billing in Evergreen. I've searched Launchpad, but haven't found a relevant bug. Have others experienced similar issues since moving to

Re: [Evergreen-general] Claims Returned Item Status?

Hi William, We do something similar to CW MARS. We created a Claimed Returned status for this situation. There are options to make a status not holdable and not opac visible, both of which might be useful for this case. 1.Does the circulation remain open (still checked out to the patron)

Re: [Evergreen-general] Pick Up Later

Hi Elizabeth, It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue. Suspending a hold is currently disallowed

Re: [Evergreen-general] Multiple marked lost processes for a single Org Unit

Just wanted to add that there's a Launchpad bug to add documentation for action trigger filters: https://bugs.launchpad.net/evergreen/+bug/1844807 It would be great to add some working examples to that bug. -- Michele M. Morgan, Systems Support Specialist North of Boston Library Exchange,

Re: [Evergreen-general] [Evergreen-circ] Call Number Prefix ID's on Holds Pull List

Thanks John! I always forget to search the term "affix" when looking for anything related to prefix/suffix! I updated the description to enhance findability. Thanks for the suggestions. I did find that the initial print generally did not show the issues. I also found that refreshing the page

[Evergreen-general] Call Number Prefix ID's on Holds Pull List

Hello Evergreeners! We are seeing intermittent strangeness with call number prefixes when printing the pull list. Our print template uses this code for the prefix: {{hold_data.volume.prefix}} Generally it prints the prefix label as it should. Intermittently, however, the prefix database id

[Evergreen-general] Evergreen Security Releases: 3.9.4, 3.10.3, 3.11.1

The Evergreen Community announces three new releases of Evergreen: Maintenance releases 3.10.3 and 3.11.1, and security release 3.9.4. These releases are available on the downloads page . Maintenance releases include various bugfixes for accessibility,

Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

Coult this bug be what they are seeing? #2001702 3.10 - Cannot add call numbers or items from item status This would be starting from Item Status and choosing those Add... options from the Actions menu. -- Michele M. Morgan, Systems Support

Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

We haven't heard reports like this, but it's hard to tell from the description exactly what's happening. 1. Do they open a new browser tab and expect to see an Evergreen screen, but do not? 2. Are they logged into Evergreen, and when they follow an Evergreen link that would normally open in a

[Evergreen-general] Evergreen 3.11 Released

The Evergreen Community is pleased to announce the release of version 3.11.0 of the Evergreen open source ILS. Please visit http://evergreen-ils.org/egdownloads/ to download the software. Release 3.11 contains many notable enhancements and new features, including: * Multi-term Did You Mean

Re: [Evergreen-general] Hold Policies: Transit Range & Range is from Owning Lib

Hi Benjamin, Our consortium shares resources heavily. We do not have many hold policies in place since, by default, everything is holdable everywhere. For items and collections that are not holdable at all, we generally set the Holdable flag to False in Shelving Locations or items themselves

[Evergreen-general] 3.11 Feature Freeze - Test Servers Reminder

This is just a reminder that there are two test servers available for testing some of the proposed 3.11 features (thanks Blake!). Here's the test server info: Server 1: URL https://bugsquash.mobiusconsortium.org/ Staff login URL https://bugsquash.mobiusconsortium.org/eg/staff Patches not yet

[Evergreen-general] Update: 3.11 Feature Freeze now May 3

The 3.11 Release Team is turning up the thermostat on Feature Freeze just a bit. Feature Freeze has been extended to the end of the day Wednesday, May 3 to allow Release 3.11 to benefit from the energy of a very successful conference. There are still a few Roadmap

[Evergreen-general] Evergreen 3.10 beta Released

The Evergreen Community is pleased to announce the beta release of Evergreen 3.10. This is a major release with numerous new features. Most notable is that the Circulation and Patron screens have been rewritten in Angular. These new screens are optionally available in an Experimental Circulation

[Evergreen-general] Release 3.10 Beta Update

The official Release 3.10 Feature Freeze is now in effect. The release team is delaying the Beta Release scheduled for today, however, until November 1 so that some additional features can get a final review for inclusion in 3.10. Another reminder, we hope everyone can find some time next week

[Evergreen-general] Feature Freeze is here!

Today is Feature Freeze for Release 3.10. But there's still time! This is a call to all testers and committers for help in getting as many of the features as possible targeted for 3.10 that are ready for the beta release merged before the end of the day today. Here's a link to Features targeted

[Evergreen-general] 3.10 Feature Slush this Friday!

The Evergreen Release Team has been busy planning for Evergreen 3.10. Some great new features have already been merged, and others are in progress, but we need your help! Friday is Feature Slush for Release 3.10, so this is a reminder that proposed new features that are close to being ready for

Re: [Evergreen-general] Broad strokes

Great discussion! I would expand on what Allison said and spend my 10 minutes on keyboard shortcuts, browser tips and settings. Opening a link in a new tab is huge, pressing Control while clicking the link also works for this. Using bookmarks and turning on the bookmarks bar for quick access to

[Evergreen-general] Call for Release 3.10 Roadmap Entries

Greetings Evergreen Community! The Evergreen 3.10 Release Team is putting out a call for Roadmap entries for 3.10. If you are working on a feature that you expect to be ready for the 3.10 beta release, please enter it on the Roadmap:

Re: [Evergreen-general] Filling hold items from home library first

Hi Mark, It could be due to several factors. It would definitely not be related to the workstation settings for Default Search Library/Preferred Library, those settings don't affect how holds get filled. Hold Matrix Weights could play a part, as can many other settings in Evergreen, but it's

Re: [Evergreen-general] One more receipt template question w/ a scoop of gratitude

Hi Ruth, This description in this bug: https://bugs.launchpad.net/evergreen/+bug/1843339 includes some conditional code for the patron preferred name shared by John Amundson. You should be able to handle the staff user's name the same way. Hope this helps you, and also brings attention to the

Re: [Evergreen-general] Auto update inventory is not updating the inventory date

Hi Mark, If you scan a brand new item that does not already have an inventory date, do you see the field update as expected? If so, you are likely seeing a symptom of this bug: https://bugs.launchpad.net/evergreen/+bug/1883171 - duplicate entries for a copy in asset.latest_inventory table When

Re: [Evergreen-general] Triggers for au.created and au.expired hooks?

Hi Linda, We have had triggers running using both the au.created and au.expired hooks for some time without problems. We've had success with them configured at both the consortium and system levels. Our configurations are similar to the stock ones you referenced. Of course, we have set Enabled

Re: [Evergreen-general] An action trigger for sending emails after bib records are created?

Hi Linda, Since the purpose of a custom filter is to further limit events that are being created, adding one would not help if no events are currently succeeding. Perhaps you are running into this launchpad bug: https://bugs.launchpad.net/evergreen/+bug/1955079 Since your triggers are using

Re: [Evergreen-general] STAFF INITIALS-new accounts

> > This of course assumes everyone is logging in with an individual account > and never share a workstation session. > > > > > > > > On 5/26/22 2:19 PM, Morgan, Michele via Evergreen-general wrote: > > > Hi Deanna, > > > > > > The fa

Re: [Evergreen-general] STAFF INITIALS-new accounts

Hi Deanna, The fact that Evergreen doesn't currently capture the staff user and workstation when a patron record is entered is missing functionality. There is an existing Launchpad bug for this: https://bugs.launchpad.net/evergreen/+bug/1607827 Hope this helps, Michele -- Michele M. Morgan,

Re: [Evergreen-general] Best Practices Question

Scott, Another option would be to create a Shelving Location for this purpose with a name like "Youth Services Program". The Holdable attribute of the Shelving Location can be set to False to prevent the items from showing on the pull list (or capturing holds). The items would need to be batch

Re: [Evergreen-general] ***UNCHECKED*** Did You Mean

We implemented Did you mean with all available patches when we upgraded to 3.7 in early January. While the feature works well in the opac and we're not seeing a difference in search performance, we are seeing deadlocks on our postgres logs as described in bug 1931737

Re: [Evergreen-general] Old Barcode/Username Change

Judging from the discussion, this is a wider issue, so I checked Launchpad for existing bugs and found some relevant ones, the first was just brought up by Jessica: #1255561 OPAC: username that starts with a number is treated like a barcode

Re: [Evergreen-general] hold shelf delay

We experimented with this setting when items were being quarantined. The idea was to prevent patrons viewing their accounts from seeing that a hold was ready when the item was in quarantine. We never actually put it in practice, but did realize that the hold shelf delay library setting did not

[Evergreen-general] Organizational Unit for Lockers

Can anyone share setup details for using Lockers as a pickup location in Evergreen? I am assuming a separate org unit is needed as a pickup location only, and would be interested in how others have configured that org unit's attributes (org unit type, position in the org unit tree, etc.). Is

Re: [Evergreen-general] [External] Re: Group Penalty Threshold: PATRON_EXCEEDS_LOST_COUNT

We are in the process of re-applying penalty thresholds after suspending them due to COVID, and I thought this thread would be a good opportunity to bring attention to a few related bugs we've come across: - #1823225 Web client has no way to recalculate patron penalties

Re: [Evergreen-general] See yesterday's pull list?

Hi Diane, We have also run into the situation you describe in our consortium. Patrons place holds all hours of the day and night, so it's not infrequent that a patron places a hold at their library for an item that's on the shelf, and a day or two later, find that another library's item is in

Re: [Evergreen-general] Hourly / End of the day checkouts, in building use checkouts

Josh, FWIW, we have a few libraries that also make use of "same day" checkouts for these types of items like Jeff describes. It's simple, and I haven't heard reports of problems with it. Michele -- Michele M. Morgan, Technical Support Analyst North of Boston Library Exchange, Danvers

Re: [Evergreen-general] Bug Squashing Week: Final Results

Great job everyone!! An impressive community effort! And a BIG second to the shout out for Terran's masterful wrangling!! -- Michele M. Morgan, Technical Support Analyst North of Boston Library Exchange, Danvers Massachusetts mmor...@noblenet.org On Mon, Sep 27, 2021 at 8:30 AM Andrea Buntz

Re: [Evergreen-general] High Level Hold Has No Copy

Hi Diane, This bug describes the issue: https://bugs.launchpad.net/evergreen/+bug/1929587 There's good progress on a fix. A patch has been tested and signedoff. At this point, it's waiting for committer review. Hope this helps, Michele -- Michele M. Morgan, Technical Support Analyst North of

[Evergreen-general] Evergreen Maintenance Releases 3.7.1, 3.6.4, 3.5.5 Available

The Evergreen Community is pleased to announce the release of Evergreen 3.7.1, 3.6.4 and 3.5.5. These new releases contain numerous bug fixes for the Angular staff catalog, Bootstrap OPAC and Evergreen in general. Also included are usability and accessibility improvements and many updates to