If you only want to use the field to display data, you can load it in
a view field and change the font by using HTML markup.
--
MIchiel
On 7/7/06, Kern, Robert SBA <[EMAIL PROTECTED]> wrote:
**
Hello list,
have an requirement here that I need to change a char field's data font with
workflow.
Was playing around some with the view field, but I did not like the format that
much.
What I'm doing now is that I'm just having 2 hidden fields at the same position
... both do not have a label and the difference is that one field has data font
"required field" and the other is "detail text" f
Hi Robert
In v 7 you can change the field label color and label text, and also change
the Field Font (data) through a change fields action. Another reason to
upgrade soon??
Regards
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award W
If you wanted to change it with SQL you would have to force an update
of the server's defenition cache and then you'd need to let the user
refresh the form cache as well before the change will be reflected on
the user tool. This is not really a real-time solution.
Just having two fields and showi
Hi Maxim,
The CMDB API should not be looking for forms...it should know to reference
the
class in the CMDB Metadata. It has done in all previous releases of CMDB.
I have seen a few problems of OOTB Remedy workflow (not the API's) looking for a
specific form name by assuming they can put a prefi
hi,
just to be sure I understand the concern correctly:
in the Advanced Search bar you type something like "select
from where and/or " ?
Or was Angus just refering to the use of the relational operators ?
Because I am not sure whether we could use select top ... or select ...
rownum. Could
**
Hi List
Fusion has a requirement for a Lead Remedy Consultant to join
a major customer project. Responsibilities include design, quality, change control
and development from solution inception and throughout the project lifecycle. The
role requires an in-depth understanding of the fu
**
I've never seen EIE misidentify a field type, but I'll take your word for it.
Look at these lines -
[14:49:21,07/06/06] - Rule 2: 'CREATE_DATE', Value: 'óòåäá , éàìø 05, 2006 13:40:21'[14:49:21,07/06/06] - Field 'äÁÔÁ ×ÏÚÎÉËÎÏ×ÅÎÉÑ (id: 600030005)' not set due to data conversion erro
Was responding to James's comment: "I don't think it is possible to set
a limit to the number of returned items in an SQL statement other than
careful selection of the WHERE portion of the SELECT statement."
That's why I started the message with slightly off-topic
Axton
Serouche Rahimpour wrote:
**
Good Morning All,
ARS 6.3, patch 16
SQL2K
WIN2K
I know this may be a bit rough for a Friday but I am
wondering if anyone has attempted to integrate Remedy to an IVR system. We are
exploring the idea of allowing customers to call our support and receive
information about their t
Roger,
While I have not done this personally, I am sure it would be
technically possible.
The only concern that you should watch out for is to make sure that
your not breaking BMC's license agreement in this process.
You can try to cover yourself by setting "Submitter mode locked" AND
only alte
> Hi list, I got this question today:
> Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as
> long as ver 6.3 is supported and meets out needs? Maybe better to wait until
> there have been some patchreleases and major issues have been solved?
>
> I would like to get som
Lars,
Any OOB BMCRemedy apps involved?
Or are you just asking about the server upgrade itself?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which
Good Morning:
I have 50,000+ records backed up in arx format, I need to bring one record
back.
Does anyone know if I can isolate the one record I need.
I can find it by searching in notepad for unique info but I have not been
able to figure out where the record begins and end.
Is arx format an
**
We use the DB for our IVR integration. We
have a special view of our ticket for the IVR team to select from. It
contains the Ticket ID, Create and Last Modify Dates, and current Status in it
(List of fields is off the top of my head, but I know it is only a small subset
of fields).
My
Dave,
ARX format is very clean. (But make sure your editor is not mucking
with the file too.) If you know the 'Request ID' ('Entry ID') I would
grep for that value and route that to a new file. I would also grab
the top 4 (5?) header lines from the ARX as well. And that should be
what you need.
**
You nned to extract the first four lines that begin:SCHEMAFIELDSFLD-IDDTYPESEach record line after that starts with DATAOn 7/7/06,
Dave Lawson <[EMAIL PROTECTED]> wrote:
Good Morning:I have 50,000+ records backed up in arx format, I need to bring one recordback.Does anyone know if I can isolate
The ARX format is basically a specialized .csv file that uses spaces for
separators. There are 4 rows at the top that define the file and then
each line of input begins with DATA
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Be
**
Fred,
Thanks for the info. I have not worked
with Web Services so this will all be a learning experience. I too thought
about using an intermediate form to capture the data from the customer. Not
only would one have to be concerned about authenticating the user but making
sure they h
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Thursday, July 06, 2006 5:45
PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password
2.5.1 - Errors when setting up software
Fred,
I put i
I have a table field with chunking enabled. Created a button called Browse
All that will take the user to a Split modify screen displaying all of the
records that were in the table field. The Browse All button takes the
EXTERNAL query value from the table field and does a window open running
that q
Title: RE: help With API
**
Axton:
You are correct. My statement was:
If it is a Java program, then it should run anywhere. This is obviously not a Java application.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS
Title: RE: Can you restrict searches to eg TOP 100 - like in SQL?
**
Axton:
Again another gem of knowledge. This was not in my Oracle books nor any of my Oracle training.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARS
Thanks to all who responded.
I was able to get the record I needed
Thanks again
ARS 6.03
Oracle 9I
ITSM 4.0
Win2003
Dave Lawson
(204) 474-4473
mailto:[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of G
Title: RE: Can you restrict searches to eg TOP 100 - like in SQL?
**
Axton:
I understood exactly what you meant.
In my case I run with Oracle so the select would be something like this:
SELECT C536870914 FROM T165 WHERE C3 < 1234566789 HAVING rownum < 100;
This would select the first 1
Carey and Roger,
OT from the original post but . . .
There is one perfectly legal way to handle a situation like this. The
"closure" action actually creates a new record in a "Closure" form. That
sends a notification to an actual licensed user who in turn closes the
Helpdesk Ticket. No violation s
Oh, gee. Now we're all on pins and needles. So these things that I've been
compiling with .java extensions, these classes that I run in the JVM -- if
they're not Java, what exactly *are* they, James?
Look, it's like saying anything that isn't managed code isn't .NET. It's
illogical. Sun h
Title: RE: help With API
**
Tim:
Its like this: Lettuce. That is what Java is. Pure Java is like radinnicinco. So when you give me Iceberg lettuce, yes it is lettuce but I don't like it. Some folks think that their Java JNI code is actually Java, but it will not work without external he
John,
So why is using workflow to close the ticket from the Closure form
illegal? Also, how about using an escalation from the Closure form to
close the tickets?
Thanks,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
s
Matt,
We have Submitter mode locked already but this would not solve the issue
as the records would not be created by the customer. I would have to use
an intermediate form to capture the actual Closure Record and then use
workflow to close the ticket.
Roger A. Nall
OSSNMS Sr. Remedy Administrato
**
Roger,
At my previous employer, I integrated an Inter-Tel IVR system with the AR
System. This IVR included a "DBAssist" module that was capable of running
parameterized queries against our AR System database (via ODBC), and returning
this data to the caller. For example, the caller could
**
Did something with an IVR product called Edify. Built DLL's using VB that could be linked into Edify. The DLL' used the ARS42i object from James Croom to communicate with Remedy and allowed creation of stub tickets. Filters on the stub form performed lots of different functions within the Remed
You got it.
Axton
On 7/7/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Axton:
I understood exactly what you meant.
In my case I run with Oracle so the select would be something like this:
SELECT C536870914 FROM T165 WHERE C3 < 1234566789 HAVING rownum < 100;
This
Hey John:
I'm not sure that I agree with you that it would be a violation. It would
be a violation if the integration was using a read only connection, or was
using the API to directly interface with the application. We've all built
application integration that sync data between two applications
Roger,
It is possible to alter how the tickets are created so that the field
2 (Submitter) value is the "right person". Sure that means that you
need to know who that person is before you save the record the first
time. However, with the cost of floating license to cover everyone
the effort (
Hi We are just using the user client, homebuld application. I don't have focus
on the upgrade process, we will fix that, more about 'Is 7.0 so much better
than 6.3, with new features that this is a reason to upgrade to make the
application even better and more powerful.
And I know that 6.3 wil
Lars,
I may be wrong but I believe it will be 6.0 that will be unsupported when the
next version is released.
Thanks,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
-Ori
Think 6.0 is unsupported now. 6.0.1 is the oldest supported version.
In September/October, when the 7.0.1 maintenance release is available,
6.0.1 will be unsupported.
Axton Grams
On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote:
Lars,
I may be wrong but I believe it will be 6.0 that will be u
Er... Um... C# == "the C that Microsoft makes"? More like the Java-clone
that Microsoft "invented."
Lest anyone think you can compile a C# Remey API program into a standalone .exe
file, you should be aware that you will need the .NET equivalent of JNI helper
files. They include:
ATLW
Title: RE: Question from Management about ARS 7.0
**
Axton:
The latest unsupported version is 5.1.2. ARS 6.0/6.1/6.3 are still supported, but the answer you will get from BMC for any problem relating to them is 'upgrade.' This is typical of most companies. However, if you suffer from a se
Actually 5.1.2 is still officially supported as of last month. It was
extended to the Fall early in the year. I know because i am stuck at 5.1.2
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
From: Axton <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Title: RE: help With API
**
Tim:
I agree with your assessment of the underlying software requirements to get either a Java 'application' or a C# 'application' to run with ARS.
As far as bloatware, take a look at the space requirements for Office. Each release has seen growth in the disk an
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
I put it on my local workstation and not
on the server as that is what the bfs instructions suggested but perhaps it
might be a better idea on the server?
Jim
From: Action Request
System discussion list
Roger,
I don't have the License agreement in front of me but I do remember a
red highlighted section that was added (back in 6.0?) that explicitly
prohibits the updating of a ticket by a Read Only Licensee via workflow
(admin) who is not the submitter.
Basically you are using the admin privileges
Adam,
You're correct. If the IVR actually had the write license then I would
consider it a valid update.
But to let a read only user create a record and have a filter or
escalation take that new record and update an existing record in
another form is prohibited by the License Agreement.
Same as t
Hello,
I have an ARS-built system I inherited. There is a Display Only form in the
implementation used for searching. When attempting to export that form to a
.def or an .xml file, I get an ARERR 405 (bad core field defintion). So far
Rememdy tech has not been able to help. One odd thing is th
Title: RE: ARERR 405 exporting Display Only form to .def file
**
Don:
What is the name and contents of Field ID #1?
This field id is reserved for the Request ID on a Regular Form.
You may have to move this field to another ID and I suggest that the field id be greater than 536870913.
J
John,
Okay, so if the IVR is the user for all updates and we give it a user
name and pw then the 'data' would be coming from the customer to the IVR
and using the API to either insert a record into an intermediate table
and then updating the ticket via workflow or updating the ticket
directly. In
Roger,
I'm not a lawyer and I don't play one on TV but I would think that it
satisfies the License Agreement. A named user, and by named I mean Fixed
Write License, is updating the ticket and that is perfectly legal. The
fact that the caller initiates a session with the IVR makes them an
extension
John,
Thanks again. I am sure that there are many different opinions on this
subject. I would rather be safe then sorry. Thanks to all who responded.
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
Ro
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
Anyone else have similar hurdles with “Strong
Password” any suggestions?
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Friday, July 07, 2006 12:32
PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong P
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
James:
I'm wondering why the MD5 program is being run. This
creates a 'signature' for a file. Thus if the file is tampered with, you
will be able to tell and in some cases if the program is used 'creatively', can
preven
Sorry to piggyback but when you set the Limit Number of Items Returned in the
AR System User Preference form that is from oldest to newest. Can that be
switched to newest to oldest for just that one user. It sounds from this email
you can't unless you do this with some direct SQL. Do I have thi
If you change the sort order on the form in the admin tool, the first
x records will be based on that sort order. The same may be possible
by using the user preference results list sort order, but I have not
verified this.
Axton Grams
On 7/7/06, Fannin, Teresa <[EMAIL PROTECTED]> wrote:
Sorry
Title: RE: Can you restrict searches to eg TOP 100 - like in SQL?
**
Theresa:
I would try ORDER BY C3 DESC. That should sort them newest to oldest. Put this between the WHERE and HAVING parts. It might work.
James McKenzie
-Original Message-
From: Action Request System discuss
**
Roger,
I would look at Telalert. Bill Fanelli at Allen Corporation helped me with a project I was working on. He was great. 703-773-1407. It works great.
Don Simmons
WIPRO/CMango
972-746-5749
Date: Fri, 7 Jul 2006 05:47:30 -0700From: [EMAIL PROTECTED]Subject: Speech IVR and RemedyTo:
**
Nice, bring John C. in to the mix =)On 7/7/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]
> wrote:**
Tim:
I agree with your assessment of the underlying software requirements to get either a Java 'application' or a C# 'application' to run with ARS.
As far as bloatware, t
James,
I have installed this application on our development box and also have has
an issue with the MD5. According to the doc the MD5 creates a one way
hash of the proposed new password, and then workflow compares the hash
against previously created hashes.
I ran a filter log and captured t
http://www.fourmilab.ch/md5/
http://www.vonwangelin.com/md5/
http://ourworld.compuserve.com/homepages/pagrosse/hash.htm
Take your pick. Just put the executable/dll's into the arsystem directory.
Axton Grams
Kim Moody wrote:
> James,
>
> I have installed this application on our development box
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