Re: Info on setting up Avaya CTI with Remedy....

2006-07-17 Thread Angus Comber
** Use what expertise you have. ie use the COM API if you have COM programmers. Use Java if you have Java programmers.Etc. There is no one right answer.Luckily Remedy provides an extensive range of API's. I seem to remember in a previous post you wanted to popup the user tool (if I have

Re: Help with table field qualification!!!!!!!

2006-07-17 Thread Frank Caruso
** You could try creating a VIEW form of the table. Something like select DISTINCT user_name from table. Then use that VIEW in your table field and add a qualification to filter your results.I don't believe there is any built in way of getting distinct values from a table in Remedy, unless you use

Re: OT - BMC-Remedy Tech Support Rant

2006-07-17 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: OT - BMC-Remedy Tech Support Rant ** Murtuza: You should have an EMEA site to go to when the web site is down in Mountain View. This is poor planning on the part of BMC to not support those who work a different schedule. And it is 'normal' for most maintenance, in the Western

Re: Solaris 10 and Oracle 9i

2006-07-17 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Solaris 10 and Oracle 9i ** Fred: No problems that I know of installing Oracle 9i on Solaris 10. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday,

Question: Active Link

2006-07-17 Thread T. Dee
I have some active links that I have found and when I open them it says: One/more fields have been deleted from the Form which will affect Setfield list. Please press Modify Action button to rectify the problem (ARWARN 2546). Does this affect performance at all? Thanks.

Re: Question: Active Link

2006-07-17 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Question: Active Link ** Tyrone: Maybe. I've never found any, but it is not a good idea to have a setfields action that addresses a field that does not exist. If you forget and assign that fieldid to another field, all sorts of things can happen. If you assign it to the same

Re: Question: Active Link

2006-07-17 Thread Carey Matthew Black
T, I would hope that this condition is not a performance issue. If it is then think about what shared workflow must be like for performance. Every Active Link running on multiple forms is likely to stumble on to this condition. (Unless all of your forms have the same set of fields that are only

AUDIT user records

2006-07-17 Thread Anthony K R
Title: AUDIT user records ** Hi, ARS 5.1 on Linux Need to check whether any EXISTING user has their Login Name and Password same in User form. Any ideas as how to check this? Regards, Anthony __20060125___This posting was submitted with HTML in it___

Re: AUDIT user records

2006-07-17 Thread Heider, Stephen
Title: AUDIT user records ** Anthony, Do you mean find users where their password is the same as their login name? If so, then you could use the API to: 1. Retrieve list of all login names in the User form. 2. Loop through each login name and attempt to login to Remedy with the password

Re: AUDIT user records

2006-07-17 Thread Grooms, Frederick W
Title: AUDIT user records ** Only way I know of will be at the database level. Create a new form that has the password field in it. Push all User records into this new form, pushing Login_Name to submitter, User.password to Short_Description, andLogin_Name to the password field on the new

Re: CMDB PERMISSIONS

2006-07-17 Thread Chris Williams
Hi Sergio, I've implemented row level access security (effectively making use of the Read Security) in the CMDB and Asset Management, though I did not have to implement Write Security at the time. Considering the design of AM 6.0, this isn't going to be that clean, but it should be possible...

Re: Attachment Size

2006-07-17 Thread Tucker, Rob
** Hey David: Here is a dirty little app I cooked up some time ago that will give you the file size. You can tear the filters apart to see what I did. I haven't looked at it in a while, so I apologize for whatever you might find :) -Rob Rob Tucker New Edge Networks From: Action Request

Re: Attachment Size

2006-07-17 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Attachment Size ** David: This is possible as long as you know the Table name (that is where the attachments are stored in the database.) The attachment field information is stored in a Large Object datatype in Oracle. Since I work with this datatype (but what I'm going to

Re: Attachment Size

2006-07-17 Thread Chris Williams
David, I wouldn't recommend using James' SQL suggestion due to the unnecessary complexity. I didn't look at the attached def file that was sent earlier, but from past experience if you Use a Filter to perform a Set Fields action to a Character Field, mapping the Attachment field to this

Re: OT: Visio / ARS

2006-07-17 Thread Susan Palmer
** Hi Roger, I'm looking for that template. I have Visio 2003 and even went to the website but do not find anything referring to Database Model, alot of Network Diagrams. It's not in my full install of Visio either. Any hints as to where to find it? Thanks, Susan On 7/16/06, Roger Medsker

Re: OT: Visio / ARS

2006-07-17 Thread Susan Palmer
** Found it under Tools / Add-Ons / Link to Database and a wizard appears. You log in via the odbc connection and select a table. I haven't gotten any output so apparently I'm not doing something right from that point but will keep working at it. Susan On 7/17/06, Susan Palmer [EMAIL PROTECTED]

Re: Question: Active Link

2006-07-17 Thread Mike White
Yup - checking workflow references before deleting fields is a must. What are you guys using for a cross-reference resource? We ran MARS, which was turned into RDP, which couldn't be trusted, among other weaknesses. By the way, is RDP ready for prime time yet? Mike White Office: 813-978-2192

.Net API - Export DSO and VUI

2006-07-17 Thread Heider, Stephen
ARS .Net API 7.0.2383.27208 (compiled July 11, 2006) ARS 6.3 p17 VB.Net 2003 With aradmin.exe you can export ARS objects from the command line (see attached). There are 3 ARS object types that I don't see accessible in the API: -d DSOname -b DSOPoolname -v vuiname. I looked through the API

Re: .Net API - Export DSO and VUI

2006-07-17 Thread Papolu, Appajee
Stephen, As of now, .NET API only exposes 'first-class' server object types only. Actually that is true even with Java API as well. These other object types you quoted plus flashboard related objects (data source, variable etc) are not truly server objects but are data within some system forms.

Re: .Net API - Export DSO and VUI

2006-07-17 Thread Heider, Stephen
Appajee, If I understand correctly the export options within the .Net API can include *everything*, for example when you export a Form the VUIs associated with the forms are also included in the export. Correct? To put another way, if I exported all Forms (-f), Active Links (-a), Filters (-t),

OT - BMC-Remedy Tech Support PRAISE

2006-07-17 Thread Sanford, Claire
After my 10 day ordeal with the initial service request, I was instructed to enter a NEW ticket for my application installation problems. THANK GOODNESS I DID! I have had the best support I have had in a very long time! This was like the support you used to get in the good old days. Barbara

Re: OT - BMC-Remedy Tech Support PRAISE

2006-07-17 Thread Rick Cook
Yup, I've worked with Barb before, and I look forward to the next time. She's one of the good ones! Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, July 17, 2006 12:02 PM To:

Re: Mid-Tier Performance

2006-07-17 Thread Stephen Earl
We are currently running Mid-Tier 7 against ARS 6.3 (needed it to give our mac users a 'useable' platform for accessing our ARS apps) and it runs a treat, the things you don't get of course are: Table Preferences and Saved Searches However I can say that we noticed a marked performance upgrade

FW: BFS Strong Password 2.5.1 - Errors when setting up software

2006-07-17 Thread James Collins
Title: BFS Strong Password 2.5.1 - Errors when setting up software ** From: James Collins [mailto:[EMAIL PROTECTED] Sent: Monday, July 17, 2006 5:20 PM To: 'arslist@ARSLIST.ORG' Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software A lot of folks have

Re: BFS Strong Password 2.5.1 - Errors when setting up software

2006-07-17 Thread Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552
BFS Strong Password installs on the server as AR System forms. From: Action Request System discussion list(ARSList) on behalf of James Collins Sent: Mon 7/17/2006 4:33 PM To: arslist@ARSLIST.ORG Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up

Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList

2006-07-17 Thread Angus Comber
Hello I am doing this with ARGetEntry: ARInternalIdList idlist; idlist.numItems = 2; // need two fields idlist.internalIdList = (ARInternalId *) malloc(sizeof(ARInternalId) * idlist.numItems); idlist.internalIdList[0] = fieldID1; // eg 2 - Submitter idlist.internalIdList[1] = fieldID2; // eg

Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList

2006-07-17 Thread Dan Hardy
Which platform are you on? It could be caused by: 1) Different structure byte-alignment options at compile time (I've found the default setting works on Windows, on Linux you need a special -malign switch with gcc at least). I can look it up if you need it. 2) It doesn't look you are checking

Re: Notify Filters and 'From' address

2006-07-17 Thread Ron Gehring
Stephen, Try something like the following and see if it makes a difference: $Group$ + + $Group$ + [EMAIL PROTECTED] Perhaps the text just needs to be quoted. Ron -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen

Re: ARS as a development system

2006-07-17 Thread Alfred Differ
** I'm working at the California ISO now and we run mostly scratch-built applications. I inherited most everything, so now I have the joy of deciphering it all. I'd say that most of them are well built, though, and where they aren't I can see evidence of customer demands on the designs. 8)

Re: SSO in ARSystem

2006-07-17 Thread John Baker
Chris, What you need to do is spend X days writing a MT and ARS plugin, because there isn't actually an SSO *implementation* in ARS6.3+, just an interface. And if we're honest, the SSO interface isn't really very different to what could be achieved with ARS5.1.2. If you don't wish to buy a