Hi All,
App Server Environment - HP UX 11i/ARServer 6.3 Patch 16/Oracle 9i Release
2/ITSM 6.0 (Clustered Environment)
Web Server Environment - Sun Solaris 8/Apache 2.4/WebSphere 5/Mid-tier 6.3
Patch 16 and 7.0 (Two Nodes Load-Balanced)
Client Environment - Mix of XP and NT 4.0 SP6 systems (yes
Jason,
You should check out the ARGetEntryBLOB call, and check sample scripts
provided with the API.
Also refer to the documentation for the API, there are two PDF's about
this included in the v7 documentation.
But it would not be the easiest thing to do if you do not have C experience.
What exa
Hi Kev,
--It's been a while--
I had similar issues with Mid-Tier Patch 16 using WebSphere and there seemed
to be no reason for the issue to occur. Having said that if I used the same
PC running XP with IE 6.0 the issue would always occur, however using
Firefox the issue never occurred.
As with y
Hi
I am trying to email the ARS list's support, who I have as Daniel Bloom
on [EMAIL PROTECTED], but it keeps on bouncing. This is the only
email address I have listed for support.
Does anyone know of another email where I can reach support please?
Thank you and Kind regards
Rebecca
After a botched Incident Management 7 install, I now wish to reinstall it. I
I don't have any other ITSM 7 applications installed.
However, when I try to rerun the installer I get a message
'all requirement systems are present. Nothing to install' and it doesn't go
any further.
What do I need to
Title: Message
**
Hello
All,
I have a
display only form which has a table field on it. This table A (for eg.) has the
entries coming into it from some backend form.
Now there's
an active link guide which is pushing multiple entries into this
backend form and when I add a "change field" ac
Hi,
If you are in AR 6.3 then to refresh the table field u need to execute the
active link on "Window Loded"
Hope this will help.
Thanks
Shibu
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Nisha
RAMTRI
Sent: M
**
Sharon,
As a place to start, try substituting the environment
var %comspec% with the actual command file - cmd or command. Does your client base runs different versions of
Windows? If so, you could use the $OS $ keyword in the Run If. This
may not be the cause but it may help you tr
Kieran,
Can you run the Uninstall for Incident Management?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 6:22 AM
To: arslist@ARSLIST.ORG
Subject: How do I REinstall an ITSM
Title: Message
**
Nisha,
As a test, use the EXTERNAL() function in the tables
qualification. When you need to refresh the data Set the field that is
used by EXTERNAL to "1 = 2". Then Refresh. Then set the field back
to your original qualification. Then Refresh.
If this works *and*
**
I've included my comments in your original message below.DerekOn Jul 30, 2006, at 12:59 PM, Jason McDonald wrote:** Thanks. I went through the installation instructions, but was unsure what other softwares I need to DL and which exact file to DL. When I visited some of the websites which host
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Super!! Thanks Derek and all!
On 7/31/06, Derek Berube <[EMAIL PROTECTED]> wrote:
**
I've included my comments in your original message below.
Derek
On Jul 30, 2006, at 12:59 PM, Jason McDonald wrote:
**
Thanks.
I went through the installation instructions, but was unsure what other
Thanks Stephen, but where do I find the Uninstall?
Kieran
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 31 July 2006 13:15
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM application
Ki
"Add or Remove Programs" in the Windows Control Panel.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Monday, July 31, 2006 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: How do I REinstall an ITSM a
Stephen,
I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do
have for AR System Server, Approval, Assignment, & Email Engine.
Thanks
Kieran
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Something to try:
Copy the "C:\Program Files\AR System Applications\\BMC
Remedy Incident Management" folder to another drive. If you do not have
access to another drive then copy to a folder outside of "C:\Program
Files". Then delete the "C:\Program Files\AR System Applications\\BMC Remedy Incid
**
Thanks Derek and Michiel. That was really helpful.
Was able to successfully install mid-tier on WinXp.
Apache Tomcat 5.5.17 Java Software Development Kit (SDK) jdk1.5.0_07 Java Runtime Environment (comes along with SDK) jre1.5.0_07 One observation: For apache tomcat, I had to edit the /conf/ser
**
I am actually trying to bypass remedy and directly get the blob content of a field.
I thought this was possible via special tools but since remedy is compressing them, they are of no use. I will give the c program a shot.
Do you have any other alternative solutions?
Thanks..
On 7/31/06,
**
Thank you, Derek!
Could you also share with us some tomcat performance best
practices? If you know any.
Thanks, again.
Kind Regards / C уважениемDmitry
Bezhenar
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek
BerubeSent: Monday,
**
Hi List,
Once again I seek your advice.
This pertains to Remedy 6.0.3.
I am really getting irritated when trying to import data via the Remedy Import Tool. Irrespective of what form it is and how much data I have in the CSV file, Import always breaks at 15th record with the message - "[Rec
**
My $0.02.
I think it would be great if BMC used the ubiquitous
zip format to compress attachments. This would provide a couple
advantages:
1. Directly accessible to third-party products, such as
WinZip, 7-Zip, etc., and also zip format libraries for development in other
program
It's caused by variable-length records. Remedy Import doesn't tolerate
them too well. When we import from .csv, we make sure the last column is
fully populated - moving columns if necessary. This will fix/set your
record length.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
**
Its weird that remedy import can't handle the last few empty columnsEscpecially when usually the columns appearing in the last are temporary columns in remedy forms (as the field names start with z..) Anyways, guess i'll have to cut and paste some column in which there is data for all the re
**
But in that case how does it work for the first 15 records?
On 7/31/06, Mike White <[EMAIL PROTECTED]> wrote:
It's caused by variable-length records. Remedy Import doesn't toleratethem too well. When we import from .csv, we make sure the last column is
fully populated - moving columns if neces
Thank you for your responses. This really helps. I will pass on and
discuss with my team.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Sunday, July 30, 2006 3:25 AM
To: arslist@ARSLIST.ORG
S
Jason,
If the columns are "empty data values" in the file. Then do not map
them in the import tool. (It might help.) However, apparently, some
rows have data, or null data, defined for them.
I have seen such behaviour when the csv file is edited with Excel.
Another possible point of confusion i
Length probably changed after the 15th record (column populated for rows
1-14, but not for 15th, or vice-versa). I haven't seen your data, but this
is where I'd look first.
Matt makes good points about data condition. Hard returns result in two
(or more) records where you intended one. Field ma
Title: RE: Inherent Limit of Diary Fields
**
Warren:
You hit the nail on the head, so's to speak.
With Sybase and MS SQL the limit is 2GB.
With Oracle (and unless this has changed) it is 1MB (yes, I had all sorts of problems with this.)
However, if you don't have unlimited database spa
Title: RE: Oracle Analyze
**
Claire:
Shoot your DBA for running this on an active database.
This command takes a long time and basically locks up your database, It should NEVER be run on a running database.
James McKenzie
From: Action Request Syste
If you want the installer to not just bork when trying to install again,
simply delete the Incident application record from
SHARE:Application_Properties and the installer should run again.
Cheers,
Curtis Gallant
-Original Message-
From: Action Request System discussion list(AR
The department of Restructuring and Government Efficiency, Alberta
Provincial Government, Canada has a requirement for a Remedy Analyst to
join our team. Responsibilities include design, quality, change control
and development. In-depth understanding of Remedy ARS 5.x or higher is
required. More
I guess you already sent this as an enhancment request?
--
Jarl
On 7/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
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My $0.02.
I think it would be great if BMC used the ubiquitous zip format to compress
attachments. This would provide a couple advantages:
1. Directly accessible to thi
**
We have had an issue since moving to Windows XP service pack
2 with the User tool and the Prompt for login option.
If someone does not have this option selected then they will
be prompted for login the first time and then they can exit and launch the User
tool with no more prompts un
Title: RE: Prompt for Login on XP Service Pack 2
**
Richard:
There are 'hidden' fixes not listed for the User tool. I would suggest obtaining the latest patch level and see if it fixes this problem.
James Mckenzie
From: Action Request System discussio
**
Hi everyone:
Has anyone successfully enabled client authentication on an
IIS6 Midtier? The reason why I ask is it's causing me a lot of grief, and
it seems like there should be a simple solution. Let me explain my
situation before I go into the details.
I need to turn on client
**
Is
there a way to tell Migrator 6 to migrate ALL the fields on a particular
tab?
Thanks!
__20060125___This posting was submitted with HTML in it___
You won't be able to reinstall the ITSM application until you clear out
its entries in the SHARE:Application_Properties form.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
Christopher Strauss, MSLS
Remedy Databa
Title: RE: Prompt for Login on XP Service Pack 2
**
I just downloaded and tried patch 17 and I
have the same issue. Unfortunately there were no ‘hidden’ fixes for
this one.
Richard
Brooks
System Architect
SIM Team - Desktop Problem Management
General Mills
763-293-2302
**
Happy Monday, July 31, 2006
I receive the following error when installing AR Server
version 7.0:
14:05:30 ->[ERROR]: Couldn't
create the "Demo" user.
14:05:30 ->[ERROR]: Failed to
create a valid Admin user. This installation cannot complete importing of forms
or data. A
Yes, today.
If anyone else thinks this enhancement would be beneficial to their
organization, please consider submitting an enhancement request.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Mon
**
Hello,
We are
looking to transfer from remedy tickets into our bug tracking system. Ideally,
we would be able to specify one of more remedy incident numbers and pull all information
about the ticket.
Are there
APIs available to do this? Any information about this kind of data tr
Jayashree,
There are a variety of official and unofficial APIs using:
- C
- Java
- Web Services (not exactly an API but...)
- Perl
and others.
For the C, Java, or Web Service interfaces, please see you Remedy
Documentation.
For a Perl interface, please see http://www.arsperl.org/ .
You may a
Title: RE: Incident Management install woes
**
I got the same error multiple times, and we are not running McAfee.
Mary C.
-Original Message-
From: Heider, Stephen [mailto:[EMAIL PROTECTED]]
S
Jason,
Another trick, create a final column labeled LAST and put a constant value
in each cell. (I use 1). Then each row has a guaranteed value and you just
don't map the column to any field. Remedy doesn't care whether you have
more columns than you need, only if there are less columns.
If yo
Have you checked the Error Handling tab in the Preferences dialog in
BMC Remedy Import?
You might want to check the box before "Import Records with Too Few
Fields" if your data file is correct, but the import keeps moaning
about this.
IMO this would be the easiest option to deal with this issue.
-
Hi All,
I'm quite new to Remedy so please be patient :)
I've just encountered with two problems concerning .NET API calls.
I want to retrieve information of description field among other fields
and put it into table.
Calling function GetListEntryWithFields gives me the error:
Error (241): Cannot
**
Anjali,
Same error here with Problem Management module. All of
the ARS 7 and ITSM 7 modules were installed on a newly built server that did not
have any previous ARS software loaded.
There are 2 private queues that were added by the
installation programs (After the initial AR
**
Has anyone upgraded
from AR System 5.1.2 to 7.0 in a Solaris environment that runs
Oracle? Did you upgrade your OS and Database prior to the 7.X
installation?
Any success stories
would be greatly appreciated.
Thanks,
Melanie
Marino
KPMG
LLP
[EMAIL PROTECTED]
**
Our system doesn't seem to be recovering too well after the group
duplications. I tried arreload, arcache, upgrade, restoring the
backup of the database. The application still hangs since the admin
imported multiple groups.
Our technical team wants to ghost production and turn this to
**
Kathy,Ghosting would help I guess, you would only have to re-apply your dev licenses to the machine, and of course, check your ar.conf file for the database name etc.There would be one other benefit in ghosting; the dev environment will be completely the same again as the production environment.
Hi Listers,
Please share your experiences with us re. the stability and any
observations using ITSM 6.0 (specifically Remedy HD 6.0) on ARS 7.0
platform.
Thank you in advance,
~Mary Estrada
The Capital Group Companies
Brea, CA
___
Mark,
Fields that can have values over 255 bytes can NOT be used within a
GetListEntryWithFields call. In such cases, you'll have to make separate
calls as below:
- GetListEntry or GetListEntryWithFields : primarily for issuing the
query and secondarily retrieving matched entries' shorter(?) value
This opportunity is in Pasadena, CA.
Robert Ward
1-800-823-1470
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
How about the CMDB and MidTier configurations. Wouldn't they now be
pointing to production? I am concerned about the ghosting
option. Is this the best choice vs. re-installing?
__20060125___This posting was submitted with HTML in it___
Our client is in need of a Remedy Developer.
Position Description: Develops block diagrams and logic flow charts.
Translates detailed design into computer software. Supports testing,
debugging, and refining the computer software to produce the required
product. Helps prepare both program-level
**
Kathy,
What advice has Remedy (bmc) support provided? Usually they would give you step by step instructions on how to recover from this. That's what your maintenance fee is also covering.
Susan
On 7/31/06, Kathy Morris <[EMAIL PROTECTED]> wrote:
**
How about the CMDB and MidTier config
**
I received two very different set of instructions from Remedy.
This is why I called upon the experts on the ARS
List.
__20060125___This posting was submitted with HTML in it___
**
Do either of the Remedy instructions match up to responses here? What was their response to their different options? Sometimes there are more than one solution.
On 7/31/06, Kathy Morris <[EMAIL PROTECTED]> wrote:
**
I received two very different set of instructions from Remedy.
This is
**
The 2 opinions were:
1: Reinstall application.
2: Do not reinstall the application. Review the error
logs.
__20060125___This posting was submitted with HTML in it___
**
Kathy, Did they offer or you request that "they" review the error
logs? I know I've asked this in the past when up against a wall. Otherwise their
solutions seem rather simplistic and without thought. I would call or write back
and ask them for a better solution and/or that they review the
**
Sounds like supportspeak
for "Hmmm...we haven't seen this happen before, either. Read the logs
while we think of something".
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas J.
MutaffisSent: Monday, July 31, 2006 4:12 PMTo:
ar
This is a good point. The caching operation for the new group can take
some time to complete. If the server is in development cache mode, all
other operations wait for the recache to complete.
Let it run for 2 hrs if needed. Turn on the api logging before
importing and see what the last call is
Got a call from a very nice recruiter in the Los Angeles area. While I'm no
longer involved in the Remedy products myself, I figured I'd throw this out
to the forum in case someone's interested.
Contact:
Elizabeth Laird [EMAIL PROTECTED]
(310) 607-9091, ext. 104
SENIOR DEVELOPER Programmer (
**
Hi, Ron. I just want to make sure that I can buy more floating licenses without compromising the functionality of remedy applications. I think as long as I keep sufficient floating licenses, there's no
much I should worry about. Thanks!Djhuang2006/7/28, Ron Tavares <[EMAIL PROTECTED]
Coming back to an earlier question, how does one UNINSTALL an ITSM
application ??
I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall
SLA 5.6. Is it possible ?
Thanks,
- Murtuza.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi, thanks Christopher, Stephen and anyone else who replied.
I tried moving the BMC Remedy Incident Management folder out of the
arsystem\servername directory but the installer still detected an existing
installation and refused to proceed.
I subsequently deleted all entries in the SHARE:Applicati
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