I will be out of the office starting 31/05/2007 and will not return until
05/06/2007.
I will respond to your message when I return.
___
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Check out altiris
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Sent from my BlackBerry Wireless Handheld
-Original Message-
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Jun 01 07:22:46 2007
Subject: Remedy vs. HelpStar
Our
hi,
indeed Remedy is cool.
You can add your own functions into the ClientCore.js
Alright.
But how to make something like the following work:
onClick=document.getElementById('$536870914$').value=document.getElementById('$536870915$');
I need to know how to pass the fields into my function.
Just
Hello Fred,
you are right the Telelogic WSDL contains the following:
s:element xmlns:xmime= http://www.w3.org/2005/05/xmlmime; name=attachment
type=s:base64Binary xmime:expectedContentTypes=application/binary/
I removed all the methods with attachment and build a new WebService in Remedy.
Our company is looking to see if there is another help desk product
besides Remedy to use for ticketing. The primary reason for looking at
another product is cost savings, as we will need to add a number of
users/licenses to our existing Remedy system.
Next week I begin my evaluation of
This is a symptom of not having the Tools, Options, Advanced, ODBC Use
Underscores checkbox unchecked. Check it an they will probably work. The
Crystal interface is ODBC but it is like a Web Page which cannot have
blanks. Therefore the checkbox ensures that all blanks are replaced with
Hey Colin...
If you are on version 7 - are you using the new SRMS (Service Request
Management System)?
This new system allows the User to select from a service catalog of
Service Request Definitions. These Service Request Definitions are
built on a process model that allows you to embed
Is it possible to create a View Form from a SQL (ARS) database to an
Oracle (non-ARS) database? If so, are there any tips or tricks that I
need to know?
Thanks!
This message and any attachments are intended only for the use of the addressee
and
may contain information that is privileged and
Well...based on the last line in the log I'm assuming that the name of your
DB instance is 'ARDev'...and that it is trying to set the field 'Owner' in
table 'Field' to a null value which is not allowed...from this I would
suspect that it's trying to copy the owner of the current from/Field to the
Hope someone can help:
I would like to know if there is a way to dynamically change the login
and/or logout jsp pages based on the application that the user is in.
What I mean is if we have 10 web applications, I would like the screen
that comes up after the user logs out to be custom for that
I will be out of the office starting 06/01/2007 and will not return until
06/06/2007.
Please contact Kimberly Tomajko for Remedy issues or if the matter is
urgent Eric Lefebvre.
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That is checked. Still get the error message. It seems to be only this
new join that is the problem. All of my other reports work.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gordon M. Frank
Sent: Friday, June
I thought for sure there was a way to do this. In fact I seem to recall
doing this awhile back and it working.
Isn't there a way to launch the User tool from a command prompt by
feeding it username, password, and server as parameters?
Thanks,
Norm
First up, I'd like to thank everyone who responded to my telecommuting
thread I posted earlier this week. Very informative.
Now I'm curious about contract workers. I see tons and tons and tons of
job postings that are for very short contract durations-3 to 6 months.
Forgive my ignorance
I am trying to create my first Crystal report so sorry if I am making an
obvious error. I have a PO form in Remedy called PORequests. It contains
a table pointing to another form called PO Line Items. The table is
linked by an Instance ID field. I need to create a Crystal report so I
can print the
Hello everyone:
This is more of an annoyance than anything else, but if someone knows a
solution, I'd be very grateful. I have a dropdown field on a form with
a custom color background. The dropdown is displayed as text. It looks
very nice in the client tool AND in the 5.1.2 Midtier;
Awesome! This did the trick. Thank you very much, Ryan.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of vital3d
Sent: Thursday, May 31, 2007 7:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Maximizing Form from a Dialog
You can
I only accept contracts on a time and material basis as I find a fee per
task type of arrangement causes too much effort in negotiations and
proof of delivery. For example, $100K for a version 7.x installation
may mean any number of hours depending on the level of configuration,
difficulty in
Elry, thanks for your reponse.
How can I tell if we have SRMS ?
Is it part of the ITSM Suite ?
Looking at the Remedy website it says the IT Service Managemennt suite
consists of:
Service Desk (Incident and Problem Management)
Change Management
Asset Management
Service Level Management
and I
I would expect this to be a fairly messy customization simply because
the incident templates have their permissions restricted by Company and
visibility is by Support Group, and customers operating the Requester
Console are not going to have those kinds of permissions assigned to
them. Maybe in a
I have an issue where I can not run a SQL Server Stored Procedure from
inside the client - but runs fine from Query Analyzer. The Database is SQL
server 2005 with the Remedy server being 6.03 patch 16.
Anyone seen this?
Eric W. Dunn
Programmer Analyst III - Remedy/Collaboration
McLeod USA,
I forgot to add the error:
ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)
Eric W. Dunn
Programmer Analyst III - Remedy/Collaboration
McLeod USA, Inc. - Network Engineering
8665 New Trails Dr.
Thanks...interesting stuff. Sounds like you can make very good money if
you're single. If you're married, though, wow.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob
Sent: Friday, June 01, 2007 12:32 PM
To:
Eric,
The error is likely due to DTC not completely configured on both the
local and remote servers. There are a number of previous posts
regarding this issue.
Another possibility is that ARS 6.3 is not supported with SQL Server
2005.
Stephen
From: Action
I tend to agree with Chris. This seems like a stupid request whose endpoint
could far more easily be reached by other means.
For instance, if you had your Requester Summary open a ticket, you could
either set up your Incident Templates so that they looked the same as the
Requester Summaries and
You need to configure the distributed transaction coordinator of on
your SQL server.
On Jun 1, 2:11 pm, Dunn, Eric [EMAIL PROTECTED] wrote:
I forgot to add the error:
ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN
Norm,
It is in fact possible to launch the UT from a command prompt. I
don't know about parameters, but depending on your environment you might try
setting all users search path to a home network location. Then you can
configure the ar.ini and ar file to not prompt for login and with
I was working as a consultant for a while and it was great. You
generally get better organized, bigger projects to be on where full-time
work often ends up being admin work.
As far as the durations are concerned, rarely do 3 - 6 month projects
remain 3 - 6 months. For some reason Remedy is one
That was it.. All fixed...
Thanks,
Eric W Dunn
Programmer Analyst III - Remedy/Collaboration
(281)465-1265
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, June 01, 2007 1:24 PM
To:
Is there some universal (i.e. easy) way to suppress this message when
closing windows in the 6.3 Midtier?
Thanks,
Norm
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Answers Are
before doing a close window action perform a runprocess of
set-change-flag 0
that clears the 'dirty bit' and makes the form think that no changes have
been made
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
Yeah...I'm familiar with that...I was hoping there was an even easier
way...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Friday, June 01, 2007 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Are You
L. J: I've checked, the form and all fields have owner set in the source form.
L ars
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of L. J. Head
Sent: Friday, June 01, 2007 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re:
OK I've tried every possible format for a date that I can think of but
I keep getting the following error message:
MessageType: 2
Messsage Num: 8957
MessageText: The date format is invalid
I've tried regular date formats as well as EPOCH. No luck.
Anybody know what format to place in a
Sorry...it's the easiest way I'm familiar with
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, June 01, 2007 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Are You Sure You Want to Navigate Away
I've been in pretty much every role there is (outside of working for BMC) -
Administrator, Developer, Partner consultant, and am now on my own. The
biggest thing I like about being on my own isn't the money, though that's
nice, but it's being able to somewhat pick which projects I want to work
And you're OK with all the travel? Do you live in a hotel or in an
apartment while on a project? That is, if you don't mind me asking.
The money must be incredible if you're living on the road like that.
Are there really that many projects to go around?
Hotel - the clients cover expenses, to a reasonable and agreed-upon limit.
The alternative is that a higher rate that is inclusive of expenses is set,
and/or the work is done remotely. The money ranges from OK to great,
depending on the contract and the customer.
I don't like spending all my
Eric,
Here is your answer:
You are seeing this because Microsoft disabled Distributed Transactions
by default in Windows Server 2003 due to security problems. Get
Microsoft Knowledgebase Article 816701 (Error Message: OLE DB provider
SQLOLEDB was unable to begin a distributed
Hmm...i just tried the exactly same operation from my home pc, successfully.
The archive form was created without any errors.
My Office PC is not equal to my Home PC, W 2000/XP, but I can't see that this
could cause this error ...
L ars
-Original Message-
From: Action Request System
Hi,
We would like to implement DSO on our ARS 6.3 server that has the HD
6.0/AM 6.0 applications installed. We basically want all records on our
production server transferred/deleted on our hot-backup server.
The last time we implemented DSO was on ARS 5.2 and we implemented the
You will want to also review the relationship forms such as AST:AssetPeople
and AST:Component to transfer the relationships.
Roger
** See what's free at http://www.aol.com.
___
Try this format:
YYYMMDD or -MM-DD
If this is a date/time, try this:
[]-[MM]-[DD]T[hh]:[mm]:[ss]±[hh]:[mm]
--
Jarl
On 6/1/07, Frank Caruso [EMAIL PROTECTED] wrote:
** OK I've tried every possible format for a date that I can think of
but I keep getting the following error
Brian:
Thanks for the info. I'm already aware of the option to not prompt for
logon...unfortunately in my environment that won't work. I want to pass
a randomized password to the client--that is, a password unknown by
the technician.
And yes I am at Eglin. Where are you? Unfortunately there
Hi Roger,
My plan was to implement the DSO filters on all the CMDB regular forms
to include the 2 that you mentioned. Have you implemented DSO
throughout CMDB? Did you have to order the filters in a certain way?
Any advice?
Thanks.
Mary Ann
I'm trying to put some statistical data into cacti and i'm using the
Remedy 6.3 Mib. The Mib fails to explain what time units most of the
time related oids are (seconds, milliseconds, clocks, orbits around
the earth).
Can anyone explain what time units remedy is using for these two oids?
And
Hi Robert,
I'm not familiar with catci, but for most languages I've worked with, Integer32
indicates a 32 bit unsigned integer, which would match the listed range of
0..2147483647.
Given a start date of 1/1/1980, with a maximum of 2147483647 units, we can
derive the following maximum end
Using ARS 6.03, the home page on my user tool shows all my active
link entry point guides at the top of the application list, no matter
what I enter into the Application List Display Order field of the
Active Link Guide. That is, it acts as if I had entered a Display
Order of 1 (or 0) in the
Eric,
What I'm looking for is the unit of measurement itself, whether it
comes from remedy as seconds or milliseconds or some other time
measurement so that when I display a graph of it I know which
conversion I need to do.
On 6/1/07, Eric Cleereman (IT) [EMAIL PROTECTED] wrote:
Hi Robert,
Has anyone got this error when attempting to run the canned OTB reports from
the web on Crystal XI and ARS 7.0.1 Patch 002.
Failed to process the request!!
An error occurred at the server : Sorry, you do not have the right to 'Add
objects to the folder' (id - 1) for 'Root Folder' (id - 23).
You can also find the fields being updated or modified and update the
properties to disable the change flag.
On 6/1/07, L. J. Head [EMAIL PROTECTED] wrote:
**
Sorry...it's the easiest way I'm familiar with
From: Action Request System discussion list(ARSList)
Humorous Quotes attributed to George Burns
1896-1996, American Comedy Actor
* Actually, it only takes one drink to get me loaded.
Trouble is, I can't remember if it's the thirteenth or
fourteenth.
* Bridge is a game that separates the men from the boys. It
also separates husbands and
Hi ARListers,
We are looking for some success stories/experiences anyone could share re.
integrating Remedy User tool (v 7.0.1) with Load Runner to create volume
test IM cases
for performance testing. Your feedback is appreciated.
Thanks in advance,
~Mary
714-672-1614 ext - 51614 (Mon, Wed
Thanks and it's great to have you back Gidd,
don't disappear for so long next time :-)
.. Daniel
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: June 1, 2007 7:54 PM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor
Dear Carol,
There are multiple ways to do this. You can either use EIE
(RLO) which can help you to pull data from the external Oracle table to the
Remedy Database, or you can create a database link between ARSystem Database
and the external table in Oracle using ODBC drivers. Once
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