Problem Assignment Failure

Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me error something like, No groups could be found using automated routing mechanism ARERR 1630105 I have created support group and defined Problem Manager also... Please provide me some

How to Modify the Incident using Email Tempalate and HPD:IncidentInterface

Hi All, According to Web Service Integration Document *Incident Modify functions* The creation of work log entries is the only workflow triggered bya modify function. Is any body is using this function to modify incident assignee orany other field on incident form? If yes what changes

Re: Problem Assignment Failure

You have to create an Assignment Engine entry for the Problem Manager. -Original Message- From: Ajit Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 21 Dec 2007 4:25 am Subject: Problem Assignment Failure Hi Friends, I am trying to Generate Problem. But whenever I m

Re: problem in Java Scripting Plug-in

Dear rg25, I think the only detail that might not be obvious is the Any value assigned to result is actually a value reference to the com.remedy.arsys.api.Value objects. So if you can cast or construct Value objects then those can be returned in the result array from the ARF Plugin to ARS. This

Exported CSV format not valid for Remedy Import Tool

All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported

Re: Exported CSV format not valid for Remedy Import Tool

Is the SQL server export tool creating the CSV with commas as the delimiter? If yes, does the data contain commas in places? If yes, that will make the CSV invalid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson

Re: Exported CSV format not valid for Remedy Import Tool

Hi, If the file does not have doublequotes it is not a CSV-file that AR Import can parse. If you do not have any ,-characters in the data, you can import it as an asc-file with , as delimiter instead. To convert your file, you will not need to create an AR-API-program. But you may have to

Re: Exported CSV format not valid for Remedy Import Tool

I believe they are asking if the Descriptionval can contain commas. If so then you should export the data again from SQL and choose some other delimiter (such as TAB) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

ADM:Test Please Ignore

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OT: Merry Christmas and Happy New Year

Good morning. I wanted to take this opportunity to wish you a Merry Christmas and Happy New Year! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the

Re: Email Template .arm file, how to tell which fields are required/optional?

I agreed with what Michiel mentioned and just did about couple of weeks ago. Integration jobs like submitting tickets into HPD:Help Desk is much easier through the interface form. You don't have to worry about optional/required fields of HPD:Help Desk form. You could get a list of required

Re: Exported CSV format not valid for Remedy Import Tool

Yes, the sql server export looks like: TicketNumberColumn,DescriptionColumn TicketNumberval,Descriptionval TicketNumberval,Descriptionval TicketNumberval,Descriptionval Thanks Date: Fri, 21 Dec 2007 08:22:25 -0600 From: [EMAIL PROTECTED] Subject: Re: Exported CSV format not valid for Remedy

Re: Problem Assignment Failure

Ajit - are you using ITSM 7? So when you create th Problem you are not assigning any groups - correct? You want Remedy to Assign it? Ty On 12/21/07, Ajit Patil [EMAIL PROTECTED] wrote: Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me

Re: Issues with using Incident Interface Create form to push record to HPD?

Mary, I verified the same issue exists in ITSM 7.0.02, patch 5. I contacted BMC and it looks like this is a known defect (SW00283078). I'll import the hotfix in our development environment and let you know if it fixes the issue. Message from BMC was The issue is some obsolete fields (left over

Re: Exported CSV format not valid for Remedy Import Tool

I think Norm is asking if the data within the columns contain data like TicketNumberColumn,DescriptionColumn 00019827522,I Like Peanut Butter, Jelly and Bread, smashed together. Seth Wrye From: Action Request System discussion list(ARSList) on

When I create a View form does not load datetime fields

Hello everyone, When I provide the database table name (DATABASENAME.OWNER.TABLENAME) and click on Load to create a view form, the datetime fields are missing from the list of loaded fields. Can anyone explain how to resolve this problem? Thank you. Our Environment is Windows Server 2003 -

Re: ITSM 7.0.03 and KM 7.2 just released.

I was looking into 7_00_03 yesterday and noticed the same statement (new installations only), and that it's basically 7_0_2_Patch006 just repackaged with improved installers. Of course, being curious now I need to do an installation of 703 and run some of the comparison tools... (is it really

Re: ITSM 7.0.03 and KM 7.2 just released.

Actually, it is ITSM 7.0.02 Patch 005, and includes a copy of Patch 006 which you still have to run after the installations. I _just_ finished building a completely new 7.0.02.006 server from the ground up, and as near as I can tell there is no compelling reason for me to go back and re-do the

Re: When I create a View form does not load datetime fields

Jorge, Dylan, I just ran into this yesterday. I have oracle DATE and a CLOB fields. Can't do anything about the CLOB except to find out if the data really exceeds 4000 characters, the limit of VARCHAR. You may be able to have your DBA create some code that converts the value in his DATE

Re: When I create a View form does not load datetime fields

Is the field one of these types? Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal You can't use a datetime field from sql. I don't have a sql box I can access but if I remember right it keeps a unix

Re: When I create a View form does not load datetime field

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Re: When I create a View form does not load datetime fields

Create a view on from the table that converts the date/time field to an int data type in the format that Remedy expects. Then in your view form, create a date/time field and point it to the int column. See the db reference guide on how to convert the data type. Axton Grams On Dec 21, 2007

Simon Hensler ist außer Haus.

Ich werde ab 21.12.2007 nicht im Büro sein. Ich kehre zurück am 07.01.2008. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. In Dringenden Fällen wenden Sie sich Bitte an meinen Vertreter: Herrn Radomir Novakovic [EMAIL PROTECTED] Phone: +49 176 1015 8336

Gary A Roach/K-CORP/KMT/KMT is out of the office.

I will be out of the office starting 12/21/2007 and will not return until 01/02/2008. I will be checking email / v-mail regularly. If you need to speak with someone immediately please call (or email) John Kovalcik at 724-539-5228.

Change Mgmt approvals: odd behavior on no-impact timing requests

Hi Listers, We're using Change Mgmt 7.0.02, patch 5 on Windows 2003 server with MS Sql Server 2005. No changes have been made to the default Approval Process Configuration. No approval mappings have been configured for No Impact Timing requests. Problem: When I create a No Impact timing request

Re: OT: Merry Christmas and Happy New Year

Merry Christmas to you and the list as well. On Dec 21, 2007 8:21 AM, T. Dee [EMAIL PROTECTED] wrote: ** Good morning. I wanted to take this opportunity to wish you a Merry Christmas and Happy New Year! Ty -- Patrick Zandi

Re: Change Mgmt approvals: odd behavior on no-impact timing requests

Do you have any other approvals configured. For example Impacted Area? These could be set for approval form the CI. Don Simmons Date: Fri, 21 Dec 2007 10:19:15 -0700 From: [EMAIL PROTECTED] Subject: Change Mgmt approvals: odd behavior on no-impact timing requests To:

Re: ITSM 7.0.03 and KM 7.2 just released.

Oh geee - well thanks for this info. We are rebuilding our dev server now, so as soon as that gets done we will have a chance to try this out. I appreciate the heads up! :) Candace DeCou Verizon Business - global capability, personal accountability. This e-mail is strictly confidential

Re: QUESTION: Table

Hello Rob, Have the Change Field action to Refresh Table, on the same Active Link, that you open the dialog from, as an action after the Open Window (for the dialog)... What this does is, every action defined after the open window action, is deferred to fire after the dialog has been closed..

EIE Schedules not working

Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled

Re: EIE Schedules not working

If your EIE instance is connecting to an SQL server, make sure there is no limit on the number of user connections to the SQL server.. There is an issue with EIE I have seen when used with the SQL link, that it leaves an open connection every time a schedule is run, thus opening a new connection

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

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Re: EIE Schedules not working

Hi Joe, I'll give it a shot. Do you think if this were the issue I would still be able to execute the jobs manually? It really has me baffled that I can manually execute the data exchanges any time I want but the scheduled tasks keep laying down on the job! Thanks! Eli

Re: EIE Schedules not working

Eli, I don't believe that you would be able to execute the jobs manually if the service was not running. Is this a new setup? Or, was it working before, but now its not? Leonard _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: EIE Schedules not working

I did the install several months back but I've only been performing manual executions while I trim down the data exchange configurations. Now that I have everything where I want it I tried to schedule the jobs to run automatically a few times a week. I can continue to run it manually; I just

Re: EIE Schedules not working

If unavailability of database connections was the reason your EIE schedule was failing yes.. it will work after you perform the fix I recommended... One easy way to check if this was the case is to check the windows Application event log.. usually a failed database connection gets reported there

Daniel Pater is out of the office.

I will be out of the office starting 2007-12-22 and will not return until 2008-01-02. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: