Re: Open an Excel file from Remedy

It's opening a new excel *file* not my file (F:\PPCR.xls) Lann Kaiser Norm E CIV USAF 96 CS/SCCE wrote: When you say... new Excel sheet,not my file of choice Do you mean it opens a new worksheet or a new Excel *file*? -Original Message- From: Action Request System discussion

trying to install CMDB

Hi all, I am trying to install the CMDB in one of my local serevr. It is asking for What is a valid AR System Administrator ID? I am trying to give a user id which has a group called Administrator but still the installation is terminated. What is the specific reason? Thanks Regards

CMDB installation

Hi list, I am trying to install CMDB in a local server ..I have applied the required license. But during the installation it shows some error saying that it was not able to detect the license. The server in which I am trying to install do not have a mid tier.. Any thoughts? Thanks Regards

Re: Salary in Bay Area

Hello, I have been working as remedy Developer for the past one year and have upgraded the ARS in our company from 5.1.2 to 7.1. We have only Home grown applications. I have built couple of applications. While we are on the subject, I could not help asking how much salary do I deserve in

Re: user_cache question

William, That is a reference to a super cool ( and IMHO not finished) feature of ARS to do things like Lock the user out after N failed passwords. Let me see if I can find a doc page for you to go look at... Ref: Configuring-710.pdf -- Table B-1: ar.conf (ar.cfg) file options, Pg 274

Re: CMDB installation

Hi Saravanan, First check required license are displaying in License form. If you are using CI Relationship viewer or web service API, then mid tier is required. And also check your ARSERVER is compatible with your CMDB. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An

Re: How to execute a 'Set Fields' Action via API (Java) ?

Tadeu Augusto Dutra Pinto, You did not mention what version of ARS your dealing with. ( It can help us to understand what options you might have to work with.) However, in general, the ARS platform has 5 basic API operations that can be done with data. ( SUBMT, MODIFY, DELETE, GET ENTRY, and

License not released on closing a browser window...still an issue at 7.1?

Hi folks, There was an issue that if a user closed their mid-tier session by clicking on the cross on the window, instead of closing all open ARS windows and logging out, user's floating license would not be released. Is it still an issue? I searched through issue list, couldn't locate it. If

[no subject]

Joe and Claire, I am using SMTP out and POP3 in. I forgot to remove the encrypted password string from the emaildaemon.properties file. After that and rerunning the emailstart with the -u password switch it appears to be ok. my overnight escalations that run notifications sent out all of the

Re: What filter creates the URL that is attached to the notifications (on ITSM 7)

I believe this is the filter you are looking for: NTE:NTS:Email_200_SystemNT We removed the URL and the Shortcut from the Filter for the Notifications. Ty On Wed, Aug 6, 2008 at 6:21 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, I need to turn off the Filter that creates the URL

Re: Email Engine Password reset

My apologies for posting this twice but the first one went without a subject line. Joe and Claire, I am using SMTP out and POP3 in. I forgot to remove the encrypted password string from the emaildaemon.properties file. After that and rerunning the emailstart with the -u password switch it

Re: Suggestions wanted....

I sent it Joe to your Yahoo account. Ty On Wed, Aug 6, 2008 at 3:20 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Could you throw a copy my way? I would try logging in but I think I may have forgotten my username and password on the dev network as its been a while I've been there.. Joe

When Floating license not available, can user modify his own record?

After a user gets no floating license available message, what operations can the user perform? My understanding is that only read and submissions are allowed. Not modifications, even if the record being modified was submitted by the user and submitter mode is locked. Somebody disagrees. I think

Re: License not released on closing a browser window...still an issue at 7.1?

I just saw that there are two defects (see RFE 10471) that mention this issue and have a status of pending and under consideration (version listed is 6.3), so I'm assuming BMC still hasn't made up its mind or taken any action. Anybody knows otherwise? --- Rabi Tripathi [EMAIL PROTECTED] wrote:

Re: When Floating license not available, can user modify his own record?

I believe that 'Floating (Read)' and 'Read' should function the same, in that if you have submitter mode locked, a Floating Read user should still be able to modify records that they createbut I haven't tested that for accuracy. -Original Message- From: Action Request System

Age old question: ITSM 7 report list? Attention: David Easter

Hi folks, This has been asked many times before, but here it goes again. Is there a list of the out-of-the-box reports in ITSM 7? A simple list with short description would be nice. Longer descriptions and/or a screen shot of each would have me (and my customer) jump up and down with pure joy.

Re: Salary in Bay Area

I think Petsmart is in AZ and of course there is the Army... Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion

Re: Age old question: ITSM 7 report list? Attention: David Easter

Unfortunately no - according to BMC there is a RFE in on this. Many individuals have requested this and still nothing. What I don't understand is all of these reports are out of the box and no one at BMC knows what each report does or when it fires, etc. - yet they made these reports. Just my

Re: Spell Checker with mid-tier Version 7.0.01

There is a spell checker function that you can build inside of remedy using ole that is pretty easy to use. Someone sent out a active link with the information a couple of weeks ago using that. I think that is the easiest way to use it. I took that filter and put it in my system and tweaked it

FW: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

We have a job posting for a remedy developer. The candidate would be performing internal company work, as well as some contract work. You must be able to attain a secret security clearance. We'll take care of that, as long as you haven't done anything that would prevent you from getting one.

Re: Age old question: ITSM 7 report list? Attention: David Easter

Thanks. This is awesome. Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, August 07, 2008 9:25 AM To:

Re: user_cache question

Hi: The BADPWD BADPWDTOTAL, Relates directly to the max number and attemps of bad passwords that were submitted for those accounts, why don't you try to recache the user_cache table with arcache utility in order to initialize your table from the ground, you must not modify this table by a

Re: Flashboard quick question

Oh, I see yes, I would take that same approach - sounds like the best option. Good luck! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Wednesday, August 06, 2008 9:41 PM To: arslist@ARSLIST.ORG

Mid-Tier caching with new groups

MT 7.1, ARServer 7.1 Has anyone out there noticed that the mid-tier doesn't seem to pick up new groups? I created a group from the mid-tier, then tried to set that group as a production and test mapping for a role, but the group wasn't on the list. I pulled up my user tool, and I could easily

Re: user_cache question

Not really.. You can modify a few things on this table directly without impacting anything - for e.g. set passwords to NULL in the odd event that a user has forgotten them and you do not have a password reset functionality built in.. Once the user logs in he will need to modify his password so

Re: user_cache question

Yep, but you know in Remedy world everything is possible! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s)

Re: user_cache question

I've always thought it was kind of funny that you can write a view form to look at the user_cache table and then write easy direct SQL workflow to alter it. Keep mind I usually work in environments that are locked down with limited access to direct sql, etc - but I still find it funny.

Re: What filter creates the URL that is attached to the notifications (on ITSM 7)

Ty, That was it I also needed to touch NTE:NTS:DefaultMethod_200_NT as well. Thanks again, hbr On 8/7/08, T. Dee [EMAIL PROTECTED] wrote: I believe this is the filter you are looking for: NTE:NTS:Email_200_SystemNT We removed the URL and the Shortcut from the Filter for the

Re: License not released on closing a browser window...still an issue at 7.1?

Anybody knows otherwise? Yes. so I'm assuming BMC still hasn't made up its mind or taken any action. You know what they say about assuming... ;-) One of the features under consideration for AR System 7.5.00 is a mechanism whereby a user either closing the browser or exiting all AR System

Re: Salary in Bay Area

I've been kind of saving up for a few days to respond to this :) I've been on both sides of the fence - as well as under, over, and impaled on it. I think it's unfair to say that the companies in the middle do nothing - they actually take on a fair amount of risk. There are situations

Outline of various system passwords.

Hello Listers, Does anyone have an outline or maybe a white paper that describes the different password settings throughout the Administration Tool? We had to change the password of the Windows account that runs the services as well as email for our system. There were some strange issues when the

Re: Mid-Tier caching with new groups

Okay, no responses, so I guess there's not a setting. Can anyone log into their mid-tier server, create a new group, then open the user form and see if it's available? This does not work for me, I have to flush the cache, but the user tool can see the group just fine that the MT tool creates.

Tasks and Change Phase - ITSM v.7

We have a situation where we would like the tasks related to a CR have the ability to move to closed during the CR's plan schedule phase. These are generally research type tasks that occur in preparation for the implementation phase, but often drive the implementation approval decision and/or

Opinion on a dataclass

Just looking for an opinion or three. We're looking to track URLs for a client in CMDB. What dataclass has worked best for you and why? We're on CMDB 2.0.1, ITSM 7, ARS 7. Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] -

SRM 2.2 Process(es) using Advance Interface Forms

Hello All Just wanted to know if anybody had the SRM 2.2 process(es) configured using Advance Interface Forms. If 'Yes', what all changes were done to the OOB workflow to get it work with - 'Save as Draft' feature - 'Add to Cart' feature. - Open the form from 'Work Order' after the

Question: Change 6.0

In Change 6.0 there is a field called 'zTmpReqNotAddress' - there is alot of workflow that uses this to Notify the users. But I can't find when / how or where this field gets set. Any ideas? Thanks! ___ UNSUBSCRIBE or

Configure both AREA ldap and java pluginsvr custom AREA

I've tried some different ways to do it. I must be missing something. It seems that when using AR System 7.1, RHEL5, Oracle 10gR2, the AREA will only use either the regular arealsap.so plugin or the custom AREA defined in the pluginsvr_config.xml file, but not both. Here's what I want to do: 1)

Re: Age old question: ITSM 7 report list? Attention: David Easter

There are also documented in the individual product guides. For example, Asset Management is listed on page 264 in the 7.0.03 Using Guide. SRM has a similar table in its documentation on page 39 of the 2.1.00 User's Guide. -David J. Easter Sr. Product Manager, Solution Strategy and

Re: Opinion on a dataclass

Why dont use as Federated Data?? Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is

Re: user_cache question

Fortunately for me most environments I have worked with were not that locked out.. What is preventing you from logging to the the SQL database directly though? You could always download a free sql client on your PC and connect to the server using the Remedy database's user account.. Joe

Re: Mid-Tier caching with new groups

I haven't gone in to check, but it makes sense. The User tool will not see the group until you log in after the group is created. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent:

Re: Mid-Tier caching with new groups

You have access to the group though as soon as it is created. For example, you can directly add the group to a user, or to a role. The user will need to log out/back in before using the group, but you can still add it, at least in the user tool, but not in the mid-tier. This smells of a bug to

Re: Mid-Tier caching with new groups

It's supposed when you add a group either on user tool or mid-tier, the server must enforce a recache that affects the tables and regenerates the user_cache group_cache tables... after you do the flush cache on mid-tier... the group merge or it's unavailable from Mid-Tier? Hugo Ruesga

Re: Mid-Tier caching with new groups

The flushing of the mid-tier cache will indeed cause the group to be available. I don't have to do anything for the user tool, the group is available the instant I create it. This is really becoming a pain. I have added a button to my group form that says Create Role. It will launch the Roles

Re: Mid-Tier caching with new groups

I see, actually this issue is not reported as a bug on BMC, but you know almost all times we find the bugs and the tell us it's gonna get fixed on the next release On the client side, you do not need to restore anything to see the group it's because the recache executes almost on real-time,

Re: Mid-Tier caching with new groups

I see, actually this issue is not reported as a bug on BMC, but you know almost all times we find the bugs and the tell us it's gonna get fixed on the next release On the client side, you do not need to restore anything to see the group it's because the recache executes almost on real-time,

Re: user_cache question

Firewalling. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 07, 2008 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: user_cache question ** Fortunately for me most environments I

Email Address issue in Notify

Hi All, This one is cooking my noodle. I have a field ($customer email$)that contains email addresses, and under certain conditions send out a notification to these addresses. Problem is the number if characters in the $customer email$ field can exceed 255 character limit of the User Name in the

Re: Email Address issue in Notify

I may be wrong, but I thought you could just leave the user Login in the notify filter and the email engine will go out and pick up the email addresses as it sends the email Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

6.3 to 7.1 upgrade - webservice question

Has anyone experienced issues with the upgrade from 6.3 to 7.1 with regard to Web Services? Thanks, Rick Ponzo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:

Re: Age old question: ITSM 7 report list? Attention: David Easter

Thanks Lisa, David. Now I can relaunch my attempts at providing some visibly demonstrable bang for the customer's buck. It's close to friday, so the weather appears favorable and I am ready to set the launch time. On Thu, Aug 7, 2008 at 1:11 PM, Easter, David [EMAIL PROTECTED] wrote: There

Inconsistent workflow between WUT and Mid-Tier

Listers, We've been going through some test scripts of late in preparation for our upcoming upgrade to 7.0 and we noticed a workflow problem as it relates to the mid-tier. This is all pretty clunky so bear with me, and I'll do my best to describe the problem. Scenario: Analyst

Change Approval Process Differences

I don't understand what the difference between certain Change Approval Processes is. In Approval Process Configuration, what is the difference between Change Level - Implementation and Change Level 1A - Implementation under process name? -- View this message in context:

Re: 6.3 to 7.1 upgrade - webservice question

Not exactly that issue ... but I've been trying to use web services developed in a previous version of ARS (7.0.x) in a 7.1 server. Mid-Tier hangs and times out when trying to query these webservices. BMC support told me the following: As of version 7.0.1 patch 4 there has been a drastic

ARS Blackberry

Hi All, Does anyone have any experience integrating Remedy with Blackberries? If so can you recommend a vendor? I have user who can't sit at a workstation and it would be real useful of they could access, and update tickets on their blackberry. Didn't find anything on this at BMC KB and just

JOB: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do implementation onsite. If you're interested, please email your rate, availability and resume as a PDF or MS Word document to [EMAIL PROTECTED] TE is not included in the rate- you will bill us separately for that. The

Re: ARS Blackberry

Aeroprise. Best integration tool for Blackberries although there are others. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList)

Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??

What did you edit in the Registry to get it to work? I have 1.5.0_15 and just installed 7.1.0 patch 004 and I am getting the 7017 error. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent:

Re: ARS Blackberry

A few others: Navara Vaultus Mobile Reach Compare carefully. The prices and functionality can widely range. I have never used Aeroprise but we almost purchased it for a project (the funding for mobility was cut before we bought). The factors were it's price, licensing, simplicity, flexibility

Re: Tasks and Change Phase - ITSM v.7

I dug into this during a workshop with a potential client and determined that it can be done by reviewing the existing workflow and do the following. Add New Task Type field. Adapt current task scheduling workflow to use this field Hope this helps -Original Message- From: Jones,