Re: IP Conflict no longer captures IP addresses?

I experimented with ARS 7.1 no patch tonight and found that the IP address was not logged. One nice surprise was that IP conflicts do not create an entry in the arerror.log any more. I always found it frustrating that IP conflict errors take up the majority of our arerror.log. On Wed, Oct 22, 20

Re: Loading people into the CTM:People form - customers

Hi Mary, My name is SPrasad and i an new to this forum. I really need some help. Now I got a requirement from my client. The requirement is we need to send the people data from a staging form into V7 CTM:People form. We are getting this data into staging form from a View form. And from there I wr

Re: AD and CTM:People

Hi Kathy, My name is SPrasad and i an new to this forum. I really need some help. Now I got a requirement from my client. The requirement is we need to send the people data from a staging form into V7 CTM:People form. We are getting this data into staging form from a View form. And from there I wr

Crystal Reports Question

In a report I have written there is a requirement to show tickets by age, for example All Open Tickets by age 1-7 days, 7-14 days,14-21 days and 21-30 days for the first one I can use the Last7Days function, but I cannot find any functions for the remaining 3 ages. Does anyone know how to do thi

Re: BMC Elite?

I received confirmation from BMC Elite that they harvested my work email address from the BMC Developer website. On Tue, Oct 21, 2008 at 3:04 PM, Will Du Chene <[EMAIL PROTECTED]>wrote: > ** > > I don't think so.. I haven't received anything from them personally. If > they were harvesting address

Re: IP Conflict no longer captures IP addresses?

We haven't tried from MT but have tried from WUT and LANDesk Process Manager (which shows as "Unidentified Client"). Our problems was that one of our developers was using a non administrator account to build a LPM process in the design tool on his PC and their LANDesk server was trying to connecte

DataLoad Console

AR Server 7.01 patch 6 Has anyone experience Dataload Console Validate issues. (Data Management patch 9005) I run the convert , then import, it brings it into the staging form, but when validating it hangs on pending. It never validates. Things I've tried. Removing the entry in the DLD:Thread

Re: Patch 8 Incident Management

IIRC Patch 8 does require Patch 7. Like all patches there is a possibility that customisations may be overwritten, patches 7 and 8 are large so the risk is increased. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: 22 October 2008

Re: IP Conflict no longer captures IP addresses?

I show the following client types in the user logs, none of which show IP information: client-type:Unidentified Client client-type:Remedy User client-type:Mid-tier Axton Grams On Wed, Oct 22, 2008 at 4:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: > You guys are using

Re: IP Conflict no longer captures IP addresses?

You guys are using the client tool and not mid-tier, correct? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, October 22, 2008 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: IP Conflict no longer cap

Re: IP Conflict no longer captures IP addresses?

Can anybody with ARS 7.1 confirm if the IP address is missing in their logs? Jason On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote: > Wow, looking though our logs, there are no IP's either. We are on > 7.0.1 patch 1 20070654. Our entries look like this: > > > /* Wed

Re: IP Conflict no longer captures IP addresses?

Sounds like you are just as surprised as I was yesterday when I told the user "no problem, I can just look at the logs...". Jason On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote: > Wow, looking though our logs, there are no IP's either. We are on > 7.0.1 patch 1 20070654.

Re: IP Conflict no longer captures IP addresses?

Wow, looking though our logs, there are no IP's either. We are on 7.0.1 patch 1 20070654. Our entries look like this: /* Wed Oct 22 2008 12:43:55.1121 */ IP CONFLICT (client-type:Unidentified Client - Override allowed) SunOS 5.9 Axton Grams On Wed, Oct 22, 2008 at 3:41 PM,

Re: Problem Installing ARS 7.1

Sometimes it gets hung up. I'm not sure why. Glad it's working for you. Jennfier From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, October 22, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: R

Re: Problem Installing ARS 7.1

Hi Jennifer, I tried that once and it failed in the end. Tried a second time and it took. Not sure why the installer thought I was doing an upgrade. I uninstalled ARS AND Sql before trying the install.In any case it is working now. Thanks, Brian Brian Sokol Manager, Desktop Services Scholas

Re: Problem Installing ARS 7.1

It's telling you that your current instance of ARSystem isn't upgradable, patchable, or reparable. You want to say, Yes, you DO want to create ARSystem as a new AR System Server. Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] http://its.state.nc.us

Re: IP Conflict no longer captures IP addresses?

Nope, doing an override does not capture the IP either. Do your logs capture the IP for an override? What version are you running? I just looked through our archived logs and the last time an IP address was captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in March. The old l

Problem Installing ARS 7.1

I am trying to rebuild by Dev box. Every time I try to install ARS I get an error message: Could not connect to the ARSystem with the parameters given. Do you want to create ARSystem as a new AR System Server? Any idea what this error means? I just did a clean install accepting all the defaults.

Re: IP Conflict no longer captures IP addresses?

It should record the old and new ip in the event you perform an override, not when someone is authenticated without an override. Is this the case? Axton Grams On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]> wrote: > ** I was trying to troubleshoot an issue with a user getting a

IP Conflict no longer captures IP addresses?

I was trying to troubleshoot an issue with a user getting an error that they were already connected from another machine. I figured no problem I can look at the logs and find the IP address of the already connected machine. Our ARS 7.0.01 patch 6 server is not capturing the the IP addresses in the

JOB: Column Technologies seeking Senior & Mid Level Remedy Consultants based in Dallas or Houston

We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please ema

Patch 8 Incident Management

Hi All has anyone installed or is running Patch 8 of Incident Management? We are looking to upgrade to this patch, but have heard that this patch is dependant on Patch 7, and Patch 7 must be installed first. Also I have been told that most of my customizations will be over-written by these patche

Re: RPC Question

No, use of the portmapper is optional. However, if you do NOT specify a port with TCD-Specific-Port then you must use the portmapper. In this case the portmapper will get a port assigned by the OS. If you do specify a port you MAY also choose to use the portmapper. In this case the server reg

Re: RPC Question

I understand the can only use for one concept but MUST I use portmapper at all? On Wed, Oct 22, 2008 at 10:49 AM, Frank Caruso <[EMAIL PROTECTED]>wrote: > Yes > One can use pmapper on only one and the other will need to be assigned a > specific TCP port. The server install talks about this. >

Re: Email Engine stops sending Emails

Let's see if I can summarize what I've done to combat this. I've created a backend form to hold the data on "Oldest Unsent Email Message". I have an escalation that runs every half hour to set a flag if the email service needs to be restarted. I have a filter that runs on modifications to that f

Re: RPC Question

No...at least one of them needs to have a configured port, but both of them can use configured ports, and you don't NEED to have either of them register with portmapper. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Wedn

Re: RPC Question

Yes One can use pmapper on only one and the other will need to be assigned a specific TCP port. The server install talks about this. On Oct 22, 2008, at 1:30 PM, Steve McDonald <[EMAIL PROTECTED] > wrote: ** Hello All! I need to intall 2 servers on a single machine. Do I NEED to set on

RPC Question

Hello All! I need to intall 2 servers on a single machine. Do I NEED to set one of the severs to use portmapper? I installed the first and am having quirky problems. If I "rpcinfo -p" the server there are no RPC ports assined to Remedy. I have confirmed the /etc/rpc file has been updated to in

Re: Profile Permissions....

OK. Thank you! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, October 22, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Profile Permissions You can create a People Template and assign Permissio

Re: $application$ null

:-) Believe me the more you read on this, the more confusing it gets. We do use applications (associating forms to those applications, etc). There is even a default application called "AR System Administration". Since this application is a "deployable" application, it gets it's own header on t

Re: Profile Permissions....

You can create a People Template and assign Permissions, but unfortunately the People Templates in ITSM do not allow you to attach roles in the template. This will get you halfway there. If you have a large amount of People records to create, you may use the data import spreadsheets where you c

Re: $application$ null

I was just doing some more reading and it is a little confusing on how it works. You may need to add entry points to the forms within the application. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 22, 12:16 

Re: $application$ null

I think what you may need to do is to create an Application. Define the forms in the application. Choose one of the forms as your primary form within the application properties. Do not set an entry point on any form. Applications should automatically appear on the Home Page in alphabetical orde

Re: Remedy IVR integration via mid-tier

Hi Aniruddha, I have been meaning to answer this mail for a little while... You asked about IVR integration with mid tier. We have done this and have it running in several production systems. Let me know if I can help you with anything. Cheers Mark REM Solutions Madrid Spain Date:Mon

Re: menus choices

Thanks Jason, problem solved! Best Regards Daniele ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Profile Permissions....

Create a template. -Original Message- From: Richard Copits <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 22 Oct 2008 9:03 am Subject: Profile Permissions ** I have several new users to add to 7.1 all of which would have the same roles and permissions as one of the exist

Profile Permissions....

I have several new users to add to 7.1 all of which would have the same roles and permissions as one of the existing users. Is it possible to copy the contents of one users profile to another? Sorry if it's obvious but we're still learning as we go... Thanks. Portions of this message may be

Re: menus choices

Daniele, If I am understanding you correctly then the property of the field that you are trying to change is the 'Display' --> 'Display Type' setting. Is that correct? If so then that property can not be changed by a "Change Field" Action in an Active Link. You will need to use two fields that are

Re: Postgres Plugin

Slightly off topic, but if you look at the Linux Install script for arserver 7.x, you will see "support" for MySQL that has been commented out. No doubt someone at BMC was playing with arserver running on top of MySQL and left some of the installer code in the production install script. H.

Re: RE menus choices

Thanks for your replies! I try to explain better the problem... I always have to display the second menu. When the first field value is "A" the second field Display Type must be "Drop-Down list". In the other cases the second field Display Type must be "Edit". I have not found the way to change onl

RE menus choices

Cordialement Hi, Another way is 1- to have a field with a menu attached $NULL$ (this is the value to declare in the Menu name) declared on the form : when you display this form you see the field without the drop down list 2- When you want to see a menu attached to the field , have an AL with

Re: menus choices

Hi Daniele, Create an AL with Change Field action. You can attach a menu when the value selectd as "A" else donot attach a menu to the second field. You can attach a menu by selecting option *Attach Menu to Field. *I hope your problem solved. Thanks, Sree On Wed, Oct 22, 2008 at 3:55 PM, Jason <

Re: menus choices

You can use the Change Field action in an active link to change the menu on the field. However, you can't add a menu to a field that doesn't already have one attached and you can't remove a menu from a field that has a menu attached. To work around the issue. Create 2 fields with the same displa

menus choices

Hello Listers, Since this is my first post, be kind ok? :-) This is my question: In a form there are two field linked to relative menus. If an user select "A" from the first menu I need to put the second menu to Display Tipe: Drop-Down list. Else (if the user select from the first menu a value !=

Re: Problems calling java api from filter.

Hi all, Thanks to everybody for having answered my message and for your comments. I have been reviewing and I have found what I guess the root of the problem could be. In active link the indicated is the next: $PROCESS$ @@:java -Dentorno=. But if it does not run in filter, is possib

Re: Problems calling java api from filter.

Hi all, Thanks to everybody for having answered my message and for your comments. I have been reviewing and I have found what I guess the root of the problem could be. In active link the indicated is the next: $PROCESS$ @@:java -Dentorno=. But if it does not run in filter, is possible