Message on Approval Console

2009-01-07 Thread Sucharita SINGHAL
Hello All, We are facing a problem while approving a request from 'CHG:ChangeJoinAPDetailSignature' from web console.. When an approver updates the status of request to 'approved' and then saves it, he gets a message saying 'The record has been updated by another user since you retrieved it.Do

Re: Active Link works on dev; not on prod

2009-01-07 Thread Joe DeSouza
Does LASTCOUNT and COLCOUNT($ID$) work correctly when table chunking is enabled? I don't remember so just thinking out loud here before you think its the solution.. Joe From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" To: arslist@ARSLIST.ORG Sent: Wednesday, J

Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

2009-01-07 Thread Jeff Lockemy (Northrop Grumman Mission Systems)
Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being spons

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Hey, that looks like it might just work. I don't know why they don't call it ROWCOUNT. >From the 6.3 documentation: COLCOUNT (column) or (table) int For a table or results list field, returns the total number of rows. For a column field, returns the total number of non-NULL rows in a given col

Re: Active Link works on dev; not on prod

2009-01-07 Thread Greg Donalson
Hi Gary, You can always do 'Ticket Count' = COLCOUNT($tbl_Tickets$). I would suggest using this - I do not like to rely on LASTCOUNT. Greg Donalson Schlumberger Desk - 713-513-2331 Cell - 281-515-6538 -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, but the condition will change based on what the user chooses from a menu. I'm using EXTERNAL() in the table qual, and don't want to deal with maintaining all of the direct SQL version of the remedy searches from which the user could potentially pull. I used $LASTCOUNT$. If that would't have

Re: Active Link works on dev; not on prod

2009-01-07 Thread Joe DeSouza
Gary, You can get a count by running a direct SQL against the view of the form that table field is built on using the same condition as in the table field.. Select count(*) from view_name where Joe From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" To: arslis

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately after refreshing the table, it should always pull the correct count. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent:

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Okay, you led me to the answer. On dev, the default for the field used in the EXTERNAL() call for the table qualification would result in 1 ticket, and it was by default highlighted. So, whenever I changed the menu, which would in turn change the value in the field referenced in the EXTERNAL() cal

Re: OT: My New Job!

2009-01-07 Thread McClure, Don
I can confirm: Christopher Strauss is at UNT-should be back Monday 12 Jan. His office is across the hall from mine... Don W. McClure, P.E. Applications Manager, Call Tracking Administration University of North Texas dwmac (at) unt (dot) edu From: Action Request System discussion list(ARSL

Re: Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Testing on my admin account :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev;

Re: Active Link works on dev; not on prod

2009-01-07 Thread Grooms, Frederick W
I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 0

Re: Active Link works on dev; not on prod

2009-01-07 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
Permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod ** AR S

Active Link works on dev; not on prod

2009-01-07 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Marc Simmons
Instead of using a 'run process', use a 'Set Field' action into a field using $PROCESS$. This will force the Active Link to have to wait for the $PROCESS$ to return a value from the process that this action is trying to execute. Marc Simmons On Wed, Jan 7, 2009 at 12:45 PM, Shoemaker, Gary wrot

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Shoemaker, Gary
I have tried this in past and I can get the hourglass to appear. I have some set fields that also need to happen from the active links. What happens is that the set fields are set and then the run process fires which gives the hour glass after the set fields are done which take some time du

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Easter, David
Also note that the wait cursor appears for specific situations. From the "What's New in 7.1.00" documentation: Users will see a "wait cursor" for the following actions:  Submit  Modify  ModifyAll  Search  Table Refresh Additionally, users will see a "Loading..." message when a page is load

Re: OT: My New Job!

2009-01-07 Thread Axton
I was at New York Life Insurance, which probably gives the impression of 'up north'. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended t

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing
No it comes pre-configured. Check page 115 of the mid-tier manual titled 'modifying the wait cursor' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 9:08 AM To: arslist@ARSLIST.ORG Su

Re: OT: My New Job!

2009-01-07 Thread Mark
AXTON! Your him! Absolutely, we have beer here! plenty wonder why I thought you went north? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, January 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Jo

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing
Sorry I misspoke...I was speaking of 'within remedy'...but yes...there are many things available when you step outside the remedy box. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday,

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Ravi
Is that busy icon something that I need to configure in mid-tier? Did not find anything in the mid tier document. I am on 7.1 mid-tier. LJ Longwing wrote: No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Acti

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Grooms, Frederick W
It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (

Re: OT: My New Job!

2009-01-07 Thread Axton
I was at UNT with Chris from 2002-2004. I went to Atlanta from 2004-2008, Now I am in Houston with BMC. If I am ever in Austin, I will look you up if you are up for a beer and maybe some disorderly and drunken activities. Axton Grams The opinions, statements, and/or suggested courses of action

Re: OT: My New Job!

2009-01-07 Thread Mark
Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of v

Re: OT: My New Job!

2009-01-07 Thread Remedy Maniac
** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Y

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-07 Thread Joe DeSouza
Short term vision over a long term one.. does that sound familiar? Joe   ** From: Guillaume Rheault To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 9:59:33 AM Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Oracle

Re: My New Job!

2009-01-07 Thread Barber, David
Further congrats - goes to show that quality developers/managers/professionals should always be able to find employment regardless of the economic situation. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kai

Re: OT: My New Job!

2009-01-07 Thread Mark
Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark _

Re: My New Job!

2009-01-07 Thread Leah George
Congrats Mark! That's very good news! Thanks, Leah _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, January 07, 2009 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: My New Job! Congratulations, Ma

Re: OT: My New Job!

2009-01-07 Thread Rick Cook
Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Mark Date: Wed, 7 Jan 2009 08:54:19 To: Subject: OT: My New Job! Listers, friends,

Re: OT: My New Job!

2009-01-07 Thread manoj jain
Hi Mark, Congrates for your new job. Best Regards, Manoj On Wed, Jan 7, 2009 at 8:24 PM, Mark wrote: > ** Listers, friends, and former colleagues > > My long job search has ended :) > Next week, I start a new position with THE University of Texas! (here in > Austin). > > And while they do

Re: Server Upgrade

2009-01-07 Thread William Rentfrow
m __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __ Information from ESET NOD32 Antivirus, version of virus signature database 3746 (20090107) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __Platinum Sponsor:

Re: My New Job!

2009-01-07 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
Yes, congratulations, Mark. I predict we will see many more consummate Remedy pros like you reinvent themselves and branch out into other non-Remedy things. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L

Re: My New Job!

2009-01-07 Thread Meyer, Jennifer L
Congratulations, Mark! I hope we'll still hear from you on occasion? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Li

Re: Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread LJ Longwing
No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subj

Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-07 Thread Guillaume Rheault
Oracle does not think this way Oracle OpenWorld 2009 will take place as usual. They have three main events in 2009: Latin America: March 10-12 Tokyo: April 22-24 San Francisco: October 11-15 http://www.oracle.com/openworld/2008/index.html So my point is, it all depends on what a company and

OT: My New Job!

2009-01-07 Thread Mark
Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years

Re: Server Upgrade

2009-01-07 Thread Danny Kellett
Hi, I'm not sure 6.03 is supported anymore. So you will probably have to upgrade. I would advise you to upgrade your clients to whatever AR Server version you are using too. You can get the software from the BMC support patches section. There, you can find a directory called "Installers" th

Server Upgrade

2009-01-07 Thread Gary Roach
List, We are moving our servers from HP-UX to AIX 5.3 or 6.1 in the near future and need to know if we will need to upgrade. If no upgrade is needed or is needed, how do we get the software ? Any other hints on what we would need ? Our current environment is Server 6.03 patch 20 HP-UX

Mid Tier: how to show Hour glass when Active Link working on a form

2009-01-07 Thread Ravi
Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doin