Anne,
Thanks,
Looks like something I will need to play with in my free time. Also I might
help with customers looking for training and load testing.
Thanks and have a good weekend,
Howard
On Fri, Feb 20, 2009 at 3:31 PM, Brock, Anne wrote:
> Yes, it works with both web and windows client app
Would this be tax free like our service men and women?
-Rick
>>> Jeff Glaser 2/20/2009 9:52 AM >>>
**
Well, I'm back after a year or more, again looking for a very talented
Remedy Engineer for an assigment in IRAQ (CAMP VICTORY). The postion
pays approximately $205,000 per annum (base rate p
Well.. I'm not quite of of the wood just yet..the new java updates also
affect our Mid-tier too. It occasional throw out the error, and on the
Mid-tier configuration page, it still point to the old java version.
Caught exception
http://cosqa1/arsys/resources/javascript/ClientCoreProf.js:16567 -
T
>From somebody in the Desert right now. We're not concerned about losing our
>jobs anytime soon.
Jason Bess
Camp Victory, Baghdad, Iraq
From: Jeff Glaser
To: arslist@ARSLIST.ORG
Sent: Friday, February 20, 2009 9:06:15 PM
Subject: Follow up response
**
**
I am passing this along for someone else. I do not know anymore details
then what is presented. The contact information for this position is a
the bottom of the job description.
Applications - Absolute Requirements
Action Request System (ARS) v7 In place
ITSM v7: Service Desk Curre
Yes, it works with both web and windows client applications.
Here's the link to the info on the bmc site:
http://www.bmc.com/products/proddocview/0,2832,19052_19429_125713036_167534,00.html
The "Getting Started" guide on the Support Documentation site has a section
called "General Workflow"
Anne,
Is it for both web and client users, like a macro recorder?
Howard
On Fri, Feb 20, 2009 at 1:48 PM, Brock, Anne wrote:
> ** Well, now that you all mention it
>
> BMC's Desktop Capture allows customers to run essentially a recorder on
> their PC while recreating their problem. The ad
The Feb. 26th seminar is also on bmcwebinars.webex.com ! look through the
listing or search for Flight Recorder.
From: Action Request System discussion list(ARSList) on behalf of Bob Rowe
Sent: Fri 2/20/2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC's Des
Download ITSM patch 9005 this includes both the Data Management tool as will as
the Data Wizard. The Data Wizard will update all Company entries on all forms
affected.
-Original Message-
From: Bilinski, John
To: arslist@ARSLIST.ORG
Sent: Fri, 20 Feb 2009 11:15 am
Subject: Renmaing "My
I told my micro manager once that remedy came out with a camera that
monitored all employees and recoreded how much time was work, and other, and
how much time they took for lunch, and even in the bathroom -- He was at the
edge of his chair, and drooling..
Then I said Remedy also has an add on mod,
Well, now that you all mention it
BMC's Desktop Capture allows customers to run essentially a recorder on
their PC while recreating their problem. The advantage to the support
people is they send the customer a link; the customer runs the link at
their convenience; and the recording is autom
YEAH...That was it. It works like a charm.
Thanks guys.
Andrew.
On Fri, Feb 20, 2009 at 10:35 AM, wrote:
> **
> Andrew,
>
> I had to do this to fix some emailengine issues. But we are on a Window
> box... So if you are on one too this is how I did it:
>
> Edit EmailStart.bat to show the new j
That I don't know. BMC will have a webinar on Feb 26.
How would such a capture be of use to the Tier 1 or Tier 2 folks?
On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A.
wrote:
> ** Does it capture performance as well (how long it took a user to go from
> screen to screen or how long it took to g
Andrew,
I had to do this to fix some emailengine issues. But we are on a Window
box... So if you are on one too this is how I did it:
Edit EmailStart.bat to show the new java path
Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC
email engine/parameters edit the pat
I just did this to my dev box last week. You need to go into the registry
of the email engine box, and find (sorry, I forget the keys) that are
pointing at the old jre and point them to the new one, or you could
reinstall the email engine which should get the new version and update the
appropriate
You didn't specify operating system but in Windows Server, you just go into the
registry and update the Java path under the Email Engine settings. We have to
do this every time a new version of Java must be installed.
...\KHEY_LOCAL)MACHINE\SYSTEM\ControlSet001\Services\BMC Remedy Email
Engine
Does it capture performance as well (how long it took a user to go from screen
to screen or how long it took to go to a submit to modify window on a ticket,
etc)?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Reques
Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing it as
a Flight Recorder that will capture everything the user is doing in Remedy
up until he or she encounters an error in the ITSM app he or she is using.
Then the user forwards that capture to the Tier 2 folks who are saved "l
Hi,
Our email services has stopped, and we couldn't restart it with the
following error:
"The BMC Remedy Email Engine service on Local Computer started and then
stopped. Some services stop automatically if they have no work to do, for
example, the Performance Logs and Alert service."
We found ou
The contract was filled from the group as I recall. The compensation is lower
because the contract renewal was rebid competively and the rates were reduced
accordingly--which is the way of the world right now. The clearance issue may
not be a "drop dead" issue--if they cannot find a currently
**
Great question--which I will tap dance around: The client is looking for W-2
employees (good benefits) who will work at least 12 months in IRAQ.
Now for my tap dancing:
Some employees stay longer than 12 months, some quit after 6 months (they get
their vacation and paid airfar
Totally agree
You know, BMC should rethink their release strategy and methodology.
The problem with the ITSM 7.5 upgrade is that you have to upgrade too many
pieces:
- All server components (ARS, assignment engine, approval server, email engine,
Mid-tier)
- Developer Studio
- CMDB
- ITSM
Too
Bleeding Edge --
This type of thing should never happen.. Reminds me too much of the
non-stimulus bill.. Oh I am sorry.. the
*C*ongressional
*R*elief
*A*ction
*P*rogram
-- there ... that is better..
They should definately have this fleshed out... Thanks for the heads up.
8-)
On Fri, Feb 20, 2009
Jeff
Is there anything Remedy-related to these positions?
James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser
This is a request for resumes and referrals for as many Systems Administrators
and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can
find.
The positions are currently located in and around FT. Meade (Annapolis
Junction and Hanover, MD). Compensation is excellent (eith
The underlying form feeding the Approval tab is relatively straightforward:
there are a couple of forms, AP:Signature and gets joined to AP:Detail to make
up the query for the approval table which I believe is called
AP:Signature-Detail. I have added things to that tab simply by making a field
Jeff, I didn't see it in there, Duration?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser
Sent: Friday, February 20, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: OT: Need for a talented Remedy Engineer for assigment in IRAQ
*
Pay appears to have dropped by $45k. When this position was discussed a year
ago, the contract was for a three to four year period if my memory is correct.
Did another Remedy Developer accept the position discussed last year? If so,
could anyone provide any insight into why that Developer dec
You may try
http://www.buoyantsolutions.net/Download_Applications.html
I just saw one on there called elegantt
found another gantt display on bmcdn
http://developer.bmc.com/communities/docs/DOC-1018
Hope that helps
_
From: Action Request System discussion list(ARSList)
[mailto:arsl.
Well, I'm back after a year or more, again looking for a very talented Remedy
Engineer for an assigment in IRAQ (CAMP VICTORY). The postion pays
approximately $205,000 per annum (base rate plus hardship and hazard pay,
etc.) Room and board are provided.
I also look forward to the interesting
While I have not done this I am very interested in how your upgrade will
go. If you could let us know after you are done I am sure it will be
informational.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerN
Has anyone created a chart like the one displayed in SharePoint that can be
viewed from within the Remedy User Tool? (see attached) I want to be able
to graphically display various projects with durations.
We currently use ARS 6.3, but will upgrade to 7.5 within the next 4-8 weeks.
Thanks.
Ste
May I suggest you look at the Data Management Tool. There is an option to
rename a Company, and it will adjust all data (except custom fields)
accordingly.
Mark
From: Action Request System discussion list(ARSList) on behalf of Bilinski, John
Sent: Fri 2/20/
You can use the ITSM Data Management Tool/Data Wizard for that.
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Bilinski, John
Sent: Fri 02/20/09 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Renmaing "My Company" in ITSM 7.0.3
All,
Is there
In Change Management 7.5, the full name appears instead of the login ID, so you
may as well upgrade if you can
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Saravanan
Palaniappan
Sent: Fri 02/20/09 7:07 AM
To: arslist@ARSLIST.ORG
Subject
To fix this, you have to request BMC support the definitions of form "Data
Visualization Module", so you can import it into your server.
After the import, with the user tool update both entries where 'Module' =
"CIViewer" and 'Module' = "AtriumWidget", so the 'API Version' = 7 5 0.
Looks like t
All,
Is there any harm in renaming the default Company "My Company" to
something else in ITSM 7.0.3 running on AR Server 7.1? Does the action
of Renaming it in the Company form have a top down effect in updating
the related forms or will other related forms have to be updated as well
to complete t
I will be out of the office starting 20.02.2009 and will not return until
26.02.2009.
Please contact Janette Galvan-Diaz in urgent cases.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: R
Robert,
Do you have your proxy server set up for your admin tool? See admin tool
help for "server, configuring AR System with internet access through proxy
server settings for Java VM".
HTH.
Regards,
Dennis Ruble
Rockwell Collins
___
The main advantage of a local db would be with a VM. That way you can
snapshot both the server and database to a point-in-time while installing
the various applications and during patches. You could always restore a
remote db, but snapshotting is quite simple. And recovering from a patch
blo
In addition you can also change it from the Configuration tab on the Server
Information form via the AR System Administration console.
--- On Fri, 2/20/09, Mike Worts wrote:
> From: Mike Worts
> Subject: Re: Masking the email address sent from Remedy
> To: arslist@ARSLIST.ORG
> Date: Friday,
Marek,
Take a look at the use of field id 1576 on your home page. This is a reserved
field which can control what is displayed in the application list field.
Depending on the value in this field only a subset of servers and entry points
can be displayed on the home page. See the Form and Applic
All,
There is a requirement to display the full name in the approver tab of the
change managemnt console. We tried customizing the workflow
INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close but that doesn't help
it out .
Any thoughts ? Have any one implemented this before?
Regards
Mark,
Right, servers have Server-Name variable set to ARS_LoadBalancer.
But when I set this as an only option in the midtier I'm getting a "ARERR
[9388] Authentication failed" error while logging via web. And "ARERR
[9280] Server not present in the configured servers list - ARS1 " while
trying to
Hi Frex,
You can always change the 'Display Name' and 'Reply To Address' which
will "mask" the email address that Remedy has sent from. This can be
changed in the 'Email Mailbox Configuration' form or from a Notify
Filter via workflow.
Hope this helps,
Regards,
Mike.
__
Adding to Fred's comments about IP Names...
If I understand your description correctly you have a virtual IP for the AR
Server farm called ARS_LoadBalancer with two AR servers in the farm (ARS1 and
ARS2 I assume?).
The mid tier servers should only know of ARS_LoadBalancer (not the individual
A
Dear all,
I have been asked, if posible, to mask the email address sent in the remedy
notifications.
If you have say myarl...@remedy.world sent in your notifications, to change to
something else when it reaches the users inbox. I know this does not make
sense, since the exhange server needs
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hi,
We had kind of similar requirement here.
What I was thinking of was to create a new form that would only handle
approvals.
The
Has anyone integrated PHP with Remedy's webservice using nusoap
webservice libraries or someother webservice libraries. If yes, can you
share the code?
I also saw something about a arapi for PHP. But it seems old. Wondering
if anyone is using that?
Thanks
--
Thank you,
RaVi
___
Hi,
Why upgrade before you move?
I would do a clean AIX-install of the new version and then:
- Import groups
- Import defs (except the system forms)
- Fix the permissions on yor system forms to match any customization you
may have done
- Use RRR|DefHideExpandBox to restore your layout after
Submi
Hi,
There only problem is that 3 fields gets a brand new expand-box, which
will destroy your layout.
Submitter, Assigned To and Modified By are increased in size, which causes
the edit-box to appear.
You can fix this in three ways:
- Manually click the "Hide Expand Box" setting for each field on
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