Date Time Conversion Issue in Remedy

Hi All, I have an issue in conversion of Date Time Format which is retrieved by calling a stored Procedure from other Database into Remedy So the workflow is there an Filter which has Set Field Action consisting of Webservice where the input and Output Parameters are mapped.So this webservice runs

Customer Support 5.6 and the future

Hi, Anyone using Customer Support 5.6 and looking into upgrading to ar system 7.5? >From how I see it; CS 5.6 does not run on 7.5 since SLA does not run on 7.5, and SLM is not compatible with CS 5.6. Regards, Jarl ___ U

Re: Tracing outbound data froma web service.......

Plugin-logging will do that -- Jarl 2009/8/4 Sean Harrodine : > ** > Hi everyone, > > Is there a way to be able to trace or see outbound data that is going out > through a web service and if so, could anyone enlighten me how please ? > > thanks, > > _Platinum Sponsor: rmisoluti...@verizon.net ARS

Pre-fetch Configuration

Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) http://www.bmc.com/remedy/midtier/midtier "> appadmin en_US

Date Time Conversion Issue in Remedy

Hi All, I have an issue in conversion of Date Time Format which is retrieved by calling a stored Procedure from other Database into Remedy So the workflow is there an Filter which has Set Field Action consisting of Webservice where the input and Output Parameters are mapped.So this webservice runs

Re: User log explaination

Hello, I was wondering if anyone had any feedback on this? Thanks. On Mon, Aug 3, 2009 at 6:11 PM, Robert Halstead wrote: > Hello, > > I'm having a hard time trying to understand the aruser.log for our AR > System 6.3 p20. > > I did a grep for the username dbova in the user log and here are th

Re: Tracing outbound data froma web service.......

Hello, By turning on the mid-tier logs to FINE, you are able to see what the mid-tier is sending back when a request comes in. Albeit, you will see a lot of log methods genereated as well when the request comes in and is processed. There might be another way, but I think you are looking for logs

Encouraging Float License Users to Log Off When Inactive

Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to enco

OT: The case of the disappearing BMC sales rep

Good morning, After a few weeks of struggling to get in contact with someone (I escalated this to upper I.T. management to see if they would fare any better) today we discovered that our BMC sales rep is no longer with the company. Nobody notified us, his emails just bounced back, his phone nu

RESOLVED Re: AIE Data Exchange Not Re-Starting

I was using the interval setting incorrectly. On Tue, Aug 4, 2009 at 9:48 AM, Joe DeSouza wrote: > ** > Frank, > > Do you have a hard limit on the total number of SQL connections to the SQL > database? I remember that there used to be an issue with AIE hogging SQL > user connections and starting a