arcache and arreload (ARS7.1 patch004)

2010-02-22 Thread Frex Popo
Dear all,   Has anyone tried to run arcache and arreload successfully? It keep complaining about the -s switch.   set ARTCPPORT=   arcache -Ua -e 001 -lw 1 -n admin_user -p -s server_des -g 1; -d Illegal command line parameter (ARERR 9907) -s   arreload -u User -a admin_user

Re: Hide fields - Java api

2010-02-22 Thread Vijayalakshmi Paulraj
Regarding constant value, yes there are some confusions. I used to refer ar.h file for the constant values..it's a huge file.. and searching through it is very tough. To figure out the correct constant number: I manually made a field hidden and visible using Admin tool and I did an S.O.P(dim)

AW: arcache and arreload (ARS7.1 patch004)

2010-02-22 Thread Conny Martin
Frex, just ommit the -s switch. arcache and arreload will only work local. (connecting to localhost) HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Frex Popo Gesendet: Montag, 22.

Re : AW: arcache and arreload (ARS7.1 patch004)

2010-02-22 Thread Frex Popo
thanks conny ... works now :) --- En date de : Lun 22.2.10, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: arcache and arreload (ARS7.1 patch004) À: arslist@ARSLIST.ORG Date: Lundi 22 février 2010, 10h24 ** Frex,  

Tomcat restarting automatically

2010-02-22 Thread Prasanth Prabhakaran (UST, IND)
Hi all, After installing SRM7.6 , apache tomcat service is stopping automatically. Please help Best Regards, Prasanth.P 999-559-5875 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Hide fields - Java api

2010-02-22 Thread Mahendra Mahalkar
Hi Carry, Thanks for the light on great details. Is there any docs for Java API for remedy? Cheers, Mahendra On Thu, Feb 18, 2010 at 5:54 PM, Carey Matthew Black black@gmail.comwrote: Vijayalakshmi, I am glad you were able to get it to work. Thanks for posting the final solution back

Re: AR System 7.5 installation issue...

2010-02-22 Thread Vincent Riedweg
** Hi,After using the AR System 7.5 patch 4 installer instead of the patch 3 installer, the installation was successful.Thanks.Vincent.-Original Message-From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick WSent: Wed, 10 Feb

Re: Hide fields - Java api

2010-02-22 Thread Carey Matthew Black
Mahendra, Yes there are Javadocs for the ARS Java API. I had actually sent this information to a person off list and now I am kicking my self for not posting it sooner. ( I knew someone would be asking the same question at some point in time. :) ) ARS Java API Javadocs can be found in the ARS

Re: Tomcat restarting automatically

2010-02-22 Thread Khodke, Bhushan
Hi Prasanth, Have you tried restarting service of Tomcat Apache Web server? Regards Bhushan From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Monday, February 22, 2010 10:41 AM To: arslist@ARSLIST.ORG Subject:

Re: Importing Definition Forms

2010-02-22 Thread Schryver, Curt
Ultimately, stopping and starting the services cleared up the problem. We still don't have an explanation as to why the problem happened in the first place, but we couldn't continue on any longer under those circumstances. BTW, we were able to determine that it was the app server (as opposed

Re: Help with Sybase indexes

2010-02-22 Thread L G Robinson
Hi Joe, Thanks for the reply. I did compare the information in the AR System's meta-tables between the two systems (schema_index) and it matches up as expected. However, I believe it is possible for there to be a mismatch between what ARS thinks and what actually exists in the DB. The

AW: Help with Sybase indexes

2010-02-22 Thread Conny Martin
Larry, you should compare the metatables with the indexes oracle knows. If one of these 2 statements gives you any rows, you have messed up your indexes. SELECT name,'pk_idx for T-Table' FROM arschema WHERE schematype = 1 AND NOT EXISTS (SELECT * FROM user_indexes WHERE index_name =

Re: Bladelogic integration with BMC Atrium (CMDB)

2010-02-22 Thread Easter, David
Information on how Bladelogic integrates with Atrium is available in the Bladelogic documentation available on Support Central. For example: BMC BladeLogic Integration to Atrium 8.0.00 Implementation Guide Describes how to install and use BMC BladeLogic to Atrium integration components.

Activelink

2010-02-22 Thread Martinez, Marcelo A
List, apparently I have an active link which has lost its cause or fell into depression... In my AL log I see that AL HPD:INC:HDSubmitter_SET is doing a set fields actions that reads as follows: Id: 303021700 == Medium Id: 303021800 == Resolved Id: 303021900 == User Service Request Now when I

Re: Integrating custom form into Overview Console (ITSM 7.x)

2010-02-22 Thread ARS Dummie
Just to bring this up again! Someone has an idea regarding this? Cheers! Daniel On Wed, Nov 4, 2009 at 5:08 PM, ARS Dummie ars.dum...@gmail.com wrote: Hi Listers! I am trying to integrate some customers form in the Overview Console (ITSM 7.5), but there seems to be something wrong. What I

Re: Activelink

2010-02-22 Thread Frank Caruso
On my build it is the following: z1D_ServiceTypeAlias == $ServiceType$ z1D_StatusAlias == $Status$ z1D_PriorityAlias == $Priority$ On Mon, Feb 22, 2010 at 6:07 PM, Martinez, Marcelo A marc...@cpchem.comwrote: List, apparently I have an active link which has lost its cause

Re: Data Management latest release

2010-02-22 Thread Roys, Eric D
Check CAI:Events to see if there is/are any record(s) stuck there. If so, there may be an error condition with error text available to help you troubleshoot further. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedy

Question about Session Affinity in Mid-Tier

2010-02-22 Thread Garrison, Sean (Norcross)
I have been doing some research and it appears that there are modules for apache that support session affinity between jsp engines. In other words you could have a front end apache server that stores all of the session info and connects to more than one jsp engine. If one of the engines goes

Topology Dataset Discovery 1.6

2010-02-22 Thread Kathy Morris
Hi All, A co-worker is manually going into the topology dataset and marking assets as deleted.. During synchronization, we are getting errors that say cannot set to as Markasdeleted to NO on the relationship instance because of the relationship endpoints are MarkAsDeleted. Why are we

Re: Activelink

2010-02-22 Thread Martinez, Marcelo A
Thanks Frank! I'll verify these fields. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Monday, February 22, 2010 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Activelink ** On my build it is the following:

Re: Remedy View Validation

2010-02-22 Thread Joe D'Souza
If that's the case, there is a small possibility that some user on some occasions, may get an error where an invalid table or view (view in this case) is referenced in an SQL query, if that query happens to be executed in that fraction of a second that it takes between dropping the old view and

Re: Requestor Console ticket submissions issues after Patch 7.0.2 patch 7 ITSM

2010-02-22 Thread Roys, Eric D
Tim, Check CAI:Events (CAI Events) for records where Return Code = Error. There's a field on the form called 'Return Message'. If it's a mapping issue such as there's a mapping to a field/form that's no longer available this is where it will show up. With luck that will get you started in the