Re: SMS2CMDB 1.6.2

2010-07-14 Thread Mahendra Mahalkar
Flex, Are you talking about seamless connector (SCCM2CMDB_2.5.02) which integrates SCCM to CMDB? Thanks & Regards, Mahendra Mahalkar On Thu, Jul 15, 2010 at 1:29 AM, Frex Popo wrote: > ** > > Dear all, > > > > We are Planning to integrate the CMDB with MS SCCM 2007 R3. I would like to > know

Re: Email notification sent to the user when priority of an incident is changed.

2010-07-14 Thread IT (Amanullah Bashir Ahmed)
Dear Nair, Thanks for support, only one issue is there email notification is not going to requester. In the If Action I select notify then in text field $Priority$ and in user name field I put my user ID and Mechanism is Email. In Messages tab Mailbox Name RMail and in Reply To field I put $Subm

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Easter, David
That will be determined at a future date, depending on how the capability is provided in a future release. While I can make no commitments or forward looking statements that far out, it would not be unreasonable to expect that – for backwards compatibility – the runmacro utility function could

Re: Simple ARTask question (Remedy 6.0)

2010-07-14 Thread Jason Miller
You can send a search to the Desktop to create an ARTask file. Here is an example of one I just created. [Shortcut] Name = HPD:HelpDesk Type = 1 Server = ServerName Join = 0 QBE Data = 24015=My Name Search String = 'Status*' < "Resolved" Jason On Wed, Jul 14, 2010 at 1:58 AM, Joe D'Souza

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Shellman, David
** Earlier David mentioned a reporting engine built in. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Wed Jul 14 16:15:51 2010 Subject: Re: Statement

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Roberts, Chas
Will you be taking away the built in report generator, too? Sounds like we will have to purchase a lot of third party tools and hire additional staff to replace simple functionality that was intrinsic to Remedy before. Chas From: Action Request System discussion list(ARSList) [mailto:arsl.

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Ddussie
David, Not sure if this relates. But the actual runmacro command will this go away with tool? Currently, we have an automation that depends on this command to create trouble ticket. If this retires, I will need to write the process with it's replacement or re-engineer. Sincerely, D.Dussie

SMS2CMDB 1.6.2

2010-07-14 Thread Frex Popo
Dear all,   We are Planning to integrate the CMDB with MS SCCM 2007 R3. I would like to know if anyone has installed SMS2CMDB 1.6.2 with the followings:   ARS 7.1 patch 04 AIE 7.1 patch 04 CMDB 2.1 patch 03 ITSM 703 patch 08 OS: Windows 2003 (x64) DB: MS SQL 2005   Most importantlty I would like

CMDB2.1

2010-07-14 Thread Frex Popo
Hello everyone,   I have created a new class in the CDM and in the CMDB2ASSET view I generated the corresponding AST form using the Update UI functionality. Looking at the main view of the AST form in the Admin client, all the attributes inherited from BMC_BaseElement have been added to the Gen

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Easter, David
Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: "In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-li

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Roberts, Chas
So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. **

Re: Using DataManagement Tool for Incidents?

2010-07-14 Thread Borwick, John H.
For our Remedy 5.5->7.5 upgrade, we used the data management tool to import incident and infrastructure change data. I wrote a series of Perl scripts to parse csv exports of our 5.5 data and put them into the data management tool's import format, and then copied the Perl script's output into the .

Missing Email Attachments (Incoming Digitally Signed Email)

2010-07-14 Thread Mark Latta
ARS 7.0.01 Patch 5 Email Engine Patch 5 Microsoft Server 2003 Incoming Email MAPI All, Remedy seems to lose attachments from incoming email messages that are digitally signed. It only sees a smime.p7m attachment. I have verified through Outlook that additional attachments exist. Whether t

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Easter, David
Correct - that is what I've said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in th

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Shellman, David
I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with t

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Roberts, Chas
Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame:( Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statemen

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread LJ LongWing
Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Sta

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread Sanford, Claire
I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread LJ LongWing
David, I appreciate your infinite patience with us J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-14 Thread patrick zandi
as long as BMC takes ownership of this, and either ensures it is part of their product.. Lets not get another third part involved.. Flash is too much already.. It really makes the Gov and security mad, and makes the possibility that BMC will not be used in the future. Flash has had security issues

Re: Easy way for Capacity Planning

2010-07-14 Thread IT (Amanullah Bashir Ahmed)
Hi Joe, Thanks for response. I have 280602 incidents and 50422 Changes in the system, can you please calculate how much free disk space I can get if I will purge these incidents and changes. Thanks & Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arsli

Re: Simple ARTask question (Remedy 6.0)

2010-07-14 Thread Joe D'Souza
ARTask can only query the Request ID to the best of my knowledge.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mark Whittaker Sent: Wednesday, July 14, 2010 12:19 AM To: arslist@ARSLIST.ORG Subject: Simple ARTask que

Re: ARdataimport failure in 7.5

2010-07-14 Thread patchsk
Did you check your PATH or LD_LIBRARY variables to see the full path to arimport folder is included or not? On Jul 13, 10:42 am, "Jaffaree, Shamhoon" wrote: > Hi, > > I am trying to run the data import command using shell script , when I run > the script from home/remedy/.../api/lib path it is e