That will be determined at a future date, depending on how the capability is provided in a future release. While I can make no commitments or forward looking statements that far out, it would not be unreasonable to expect that – for backwards compatibility – the runmacro utility function could continue to exist in some capacity in short-term future versions but that perhaps the creation of new macros using the legacy technology would not be supported.
Again – BMC will be examining the capabilities, not the current technologies, to ensure parity with the business needs provided today. For example, the majority of macros today are used to run reports, and that capability is already provided on the web through the combination of saved searches and ‘My Reports’. If other capabilities currently supplied by macros/runmacro cannot be accomplished through existing technologies and features and they have a high business value, BMC would examine the gaps in capabilities and address them in a future release. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ddussie Sent: Wednesday, July 14, 2010 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, Not sure if this relates. But the actual runmacro command will this go away with tool? Currently, we have an automation that depends on this command to create trouble ticket. If this retires, I will need to write the process with it's replacement or re-engineer. Sincerely, D.Dussie On Jul 14, 2010, at 3:17 PM, "Easter, David" <david_eas...@bmc.com<mailto:david_eas...@bmc.com>> wrote: ** Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: “In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-line utility. See “Using the BMC Remedy Data Import utility” in the Integration Guide.” Thus, it is expected that the ability to import data into AR System will continue into future releases – most likely through the Java Data Import utility. If you have a concern that a particular capability will be lost, I’d be happy to listen to what capabilities are of concern. Please be sure to ask about the capability, though – not the specific technology. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct – that is what I’ve said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame☹ Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I’m curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
