Thanks for the suggestion LJ,
I was hoping that there was a function/keyword that would make this simple.
Looks like I have to write custom workflow for each of the Date/Time field that
is being referenced in notifications for calculating the offset between GMT and
the users' time zone.
--
Shy
Thanks, Joe, yes it was a stray, single space on each one: easily fixed.
rp
---Original Message---
From: Joe DeSouza
To: arslist@ARSLIST.ORG
Subject: Re: tablefield button artifacts on browser...
Sent: Jul 26 '10 11:56
**
Rick,
I have worked on similar configurations..
Thanks to all listers participated in this thread as this discussion really
helped me to clear my concepts.
Thanks & Regards,
Mahendra Mahalkar
On Mon, Jul 26, 2010 at 8:36 PM, strauss wrote:
> **
>
> As near as I can tell, Change Management is the process for continuous
> improvement (or evo
That's the same situation I am in. Getting logs is troublesome, at best.
Reproducing the errors seems to be a draw of the hat (maybe 1 in 30
chance), so we too are having a near impossible time getting logs of the
errors. The errors seem to persist with a given session; meaning that I can
consis
Hi Axton,
I just checked two patch 4 and one patch 5 Mid-Tier servers for
"RuntimeExceptionjava.lang.IllegalStateException"
and did not find any occurrences.
Jason
On Mon, Jul 26, 2010 at 2:24 PM, Axton wrote:
> ** Wanted to see if anyone out there is having these types of issues with
> Mid-Ti
Well, ITIL 3 is an ancillary requirement, but that's kind of moot, since
according to our ITIL guy, who actually writes the ITIL policies and proofs
the books and holds every cert there is, BMC did not construct this in an
ITIL v2 or v3-compliant way. He says that Change should be the overarching
Axton,
We are seeing lots of 'Caught Exception' errors..we have been struggling to
get them fixed even with vendor support.I have also received a single 'if
you are on SSO' report, but only one.
I haven't investigated the SSO error because I have only gotten it once
The 'Caught Exception
Wanted to see if anyone out there is having these types of issues with
Mid-Tier 7.5 patch 4 or higher:
- blank page when accessing a form
- page stops loading at the animated gif (loading)
- Javascript 'Caught Exception' errors
- "Unable to reach Mid-Tier. If you are on SSO, please re-login to SSO
Agreed and Agreed - and if a "gap analysis" and "ROI" analysis is to be
performed - then the step back to "vendor" should additionally be considered
as well. I'm not saying "anything about vendor" it is just that this is not
a "simple task" - and all options should be considered. That is unless the
Hi Sandy
I second Joe's comments
You need to do a total cost of ownership, which will include buying the ITSM
application licenses, increase in BMC support, the need to ugrade your ITSM
applications every 3-4 years (so you are not unsupported).
Most importantly you need to do a full gap analysis
Rick,
I have worked on similar configurations..
I have been successfully able to remove the button by having a null string in
the Labels section of these buttons on the Dev Studio.. Have you by any chance
got a space in there instead of setting those labels to NULL??
Joe
__
Kali,
I second LJ's opinion. Been working with the AR System in the capacity of a
developer and consultant more than a decade and never knew System to be a
choice
to choose from. It is hard-coded only with core fields as LJ pointed out.. The
only selectable values at the time of creating a fie
Sandy,
In a case like yours, it all boils down to whether or not you have a good
business case for the change. You say your home grown apps are finely tuned to
your business needs. Would your business justification for a change to the OTB
apps outweigh your home grown apps and the risks involve
Hi Sandy,
We are not complete custom but have done a ton of custom development. We
are a pretty large health care company with about 14k employees about
another 15k affiliates (we share a parking lot with one of your sites). We
have used the Help Desk app since we started with Remedy (1999 I thi
How are we supposed to update the assets if we can't update the status?
In a message dated 7/26/2010 1:14:50 P.M. Eastern Daylight Time,
m...@worsy.co.uk writes:
**
In which case I give way. I had an issue with 75 that has a workaround.
Sent from my iPhone
On 26 Jul 2010, at 17:42
In which case I give way. I had an issue with 75 that has a workaround.
Sent from my iPhone
On 26 Jul 2010, at 17:42, Kathy Morris wrote:
**
HI, CMDB 2.1
In a message dated 7/26/2010 12:39:14 P.M. Eastern Daylight Time, m...@worsy.co.uk
writes:
**
What version Kathy?
Sent from my iPhone
HI, CMDB 2.1
In a message dated 7/26/2010 12:39:14 P.M. Eastern Daylight Time,
m...@worsy.co.uk writes:
**
What version Kathy?
Sent from my iPhone
On 26 Jul 2010, at 16:58, Kathy Morris <_kathymorris...@aol.com_
(mailto:kathymorris...@aol.com) > wrote:
**
Hi All,
I have
What version Kathy?
Sent from my iPhone
On 26 Jul 2010, at 16:58, Kathy Morris wrote:
**
Hi All,
I have created precedence values were Asset takes higher precedence
over TOPO, with some exceptions based upon a list of field
attributes. I configured it this way until we can clean up ou
The way I would phrase it like this: Release Mgmt is the controlling
application of Change Mgmt
One benefit of using the release module is that you can have activities that do
not require approvals; example of activities could be training, development of
documentation, sending out communications
Hi Sandy,
We have consulted with tons of organizations to do these types of deployments.
Are you planning to do this deployment in-house? If not, we would be happy to
get on the phone with you and provide some additional information.
Thanks! -Andrew
Andrew Paolino
Column Technologies
130 Will
So the question boils down to this - please correct me if I'm wrong:
If Change is being implemented to act as the master application to Release,
what does that bring to the table functionally that using multiple levels of
Change by itself doesn't do better?
Rick
On Mon, Jul 26, 2010 at 11:39 AM,
Hi All,
I have created precedence values were Asset takes higher precedence over
TOPO, with some exceptions based upon a list of field attributes. I
configured it this way until we can clean up our BMC.ASSET because another
developer imported critical data that we need directly imported
I guess the problem relies on the fact that in ITIL v2 Release Mgmt was below
Change Mgmt, and in ITIL v3 it's the other way around
I would have to verify this in ITIL v2 literature, which in my case is
somewhere gathering dust :-)
On the web, I found this quite interesting:
http://www.itl
That's why I included the citations.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, July 26,
So you guys can imagine my dilemma - I have one group of very experienced,
respected and trained people (you guys) telling me something that is 180
degrees apart from what another group of experienced, respected, and trained
people (my ITIL experts) are telling me. And how the tool is set up,
alth
I work for a large manufacturing company who has been a BMC Remedy customer for
over 10 years. We used ARS to develop our own incident, problem, request, and
change modules. Our systems are quite sophisticated and finely tuned to our
business processes. We are in the process of evaluating changi
As near as I can tell, Change Management is the process for continuous
improvement (or evolution) through corrective changes to a service, and works
at the component level of the services (CIs, assets, processes). Release and
Deployment Management is more the process for quality assurance of al
Kali,
System has never to my knowledge been available in the drop down..but is a
valid value. The value of 'System' is in use for 'core' fields..you should
have NEVER been able to choose it, and if you could, it was a bug in the
Admin tool..values for that field are System/Display Only/Required/O
Shyam,
If you are willing to go through the hassle, you can do something similar to
this.
Determine a mechanism to 'translate' the server time to user time.you could
either store timezones or 'offset from server', or however you decide to do
it.then create a temp date/time field and copy the t
Are you setting the integer and doing the addition in the same AL Set Fields
action or are you setting the integer from the selection field and then in
another action doing the addition?
If you are using only 1 action try breaking it up into 2 separate actions.
Fred
Original Message -
Rick,
This is a great discussion, one that trully reflects the intent and purpose of
this list.
One thing that IMHO you need to stress to the client if you go that route, is
that if somebody for the client organization reads the Change Mgmt user guide,
and finds what the OOTB use of the release
Hi,
This is what the error message means: http://rrr.se/cgi/arerrr?n=91
The debug-level does not improve information, as this is a BMC-generated
error message. Something goes wrong in the RPC-call to the server, all
encapsulated inside the AR-API supplied by BMC.
In general, rrrchive just perfor
I do not believe that was ever a feature. If a field has an Entry-Mode of
System it cannot be changed. You can change a a non System field from
Required to Optional and vice-versa.
On Sun, Jul 25, 2010 at 10:27 PM, Kali Obsum wrote:
> **
> Hi,
>
> In Remedy 6.3, there is an option to make a field
Hi
I'm using rrrchive to migrate some data between two servers. In general,
it's working just fine but some records (around 5%) fail to migrate with
the following log:
rrrchive: 2010-07-22 11:55:14, type=ARS, level=ERROR, file=rrrchive.cpp,
line=417
ARMergeEntry(server=, form=,
entry=A
I was talking to our local ITIL folks about this this morning, and their
opinion was that BMC constructed the Release/Change relationship backward -
that Change should be above Release. I have heard others say the opposite,
so maybe that's true, maybe not, and there was agreement about there being
Thanks Brien. What would be the alternate? Would I have to create active
links that translate the alias value to a number then using an AL guide?
Anyone else have any ideas?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
__
Hi,
Or if you just want to look up an ITSM-Alias, you can use this page:
http://rrr.se/cgi/alias
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive
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