Re: Does anybody know what NOE stands for?

2010-08-03 Thread Jarl Grøneng
NOE = Notification engine. -- Jarl 2010/8/4 Jason Miller : > ** We have the following line in our ar.cfg file (twice so it must be > important). > > Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE servername:9556 > > I am wondering what NOE is. > > Thanks, > Jason > _attend WWRUG10 www.w

AW: How to write Service target qualification

2010-08-03 Thread Roehr, Mario
Hi Sayana, try the follwing: 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%" Regards, Mario Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von sayana dixit Gesendet: Mittwoch, 4. August 2010 05:09 An: arslist@ARSLIST.ORG Betreff: How to write Service ta

How to write Service target qualification

2010-08-03 Thread sayana dixit
Hi List, I have a question, please share your inputs. I am trying to build a service target and the under terms and condition i would like to check if the content of the summary field has a word like"CREATE_ID" and "AdAccount=Yes" Can someone tell me how to write this qualification ? Regards S

Looking for ARSPerl for Solaris 10

2010-08-03 Thread L G Robinson
Hi Folks, Does anyone have ARSPerl built for Solaris 10? API version 5 or better would be great. The Perl that is on the box was built with cc but the cc that is on the box does not appear to be complete enough to complete the ARSPerl build. I suppose that I could install gcc and build my own

Re: Does anybody know what NOE stands for?

2010-08-03 Thread Kevin Begosh
not sure about all of those, I just know thats what it stand for :) On Tue, Aug 3, 2010 at 6:34 PM, Jason Miller wrote: > ** The NE was my first thought also but we have: > Server-Plugin-Alias: BMC.FILTERAPI.NORM.ENGINE BMC.FILTERAPI.NORM.ENGINE * > servername*:9555 > > Maybe two different plug-

Re: Does anybody know what NOE stands for?

2010-08-03 Thread Jason Miller
The NE was my first thought also but we have: Server-Plugin-Alias: BMC.FILTERAPI.NORM.ENGINE BMC.FILTERAPI.NORM.ENGINE * servername*:9555 Maybe two different plug-ins for the NE? On Tue, Aug 3, 2010 at 3:22 PM, Kevin Begosh wrote: > ** I beleive that is the normalization engine realted to the p

Re: Does anybody know what NOE stands for?

2010-08-03 Thread Kevin Begosh
I beleive that is the normalization engine realted to the product catalog. On Tue, Aug 3, 2010 at 6:03 PM, Jason Miller wrote: > ** We have the following line in our ar.cfg file (twice so it must be > important). > > Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE *servername*:9556 > >

Does anybody know what NOE stands for?

2010-08-03 Thread Jason Miller
We have the following line in our ar.cfg file (twice so it must be important). Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE *servername*:9556 I am wondering what NOE is. Thanks, Jason ___ UNSUBSCRIBE or acce

Cross Ref and Authentication Chaining

2010-08-03 Thread Chuck
***Exerpt from Config Guide If the Crossref-Blank-Password parameter is enabled, and Authentication-Chaining-Mode is set to a value of 1 or 2, users who have a blank password in their User record will be permitted to log in to the system without a password (that is, a NULL password). For

Re: SLM Qual advice

2010-08-03 Thread Ramey, Anne
I understand what you are saying here and can work with it. The customer hasn't yet said they want to handle re-opening (but they will), but with the guidance you've provided below, I think I can get it working. Thank you! Anne Ramey E-mail correspondence to and from this address may be subje

Re: SLM Qual advice

2010-08-03 Thread Brittain, Mark
Anne, 'Status' and 'TR.Status' are the same thing but sometimes I find the TR does not give the desired outcome. What I gathered from the email below is the condition is the issue has not been resolved and the priority has been changed to Critical. Might this work? ('Status' < "Resolved" OR St

Re: SLM Qual advice

2010-08-03 Thread Mueller, Doug
Anne, Are you sure you have your desired behaviour described correctly? That is the critical part. Make sure you really understand what you are trying to accomplish. >From what you say your desired behavior is, you care about the situation where >the status is changed to critical from any sta

Email Error 4928

2010-08-03 Thread Brittain, Mark
HI All, I had an incoming HTML formatted email with links on the bottom of the email like this: Approve Approve And Forward Forward Reject Request Information Somehow the server is thinking this is some kind of instruction but can't find it and send this back to the source. Instruction

Re: SLM Qual advice

2010-08-03 Thread Charles Baldi
Have you tried looking at the generated workflow to see what your qual generates? It may give you an idea of how to adjust it. Regards, Chuck Baldi On Tue, Aug 3, 2010 at 2:27 PM, Ramey, Anne wrote: > ** > > > > I am having trouble getting an SLM qualification to do what we need.  In the > SLM m

SLM Qual advice

2010-08-03 Thread Ramey, Anne
I am having trouble getting an SLM qualification to do what we need. In the SLM manual, it says that you may need to use TR fields in your qualifications to get the desired behavior. This implies you can use the DB fields as well...but I can't see that working properly. Desired behavior: Hav

Sr Remedy Developer needed in Herndon VA

2010-08-03 Thread michael campbell
Dev Tech still needs a Sr. Remedy Developer in the Herndon VA area (Raleigh NC or Clarksville, VA are possible locations for the right canidate) Need to be able to work on site 100%, able to get a Gov't clearance. Have atleast 10 years remedy experience to include ITSM 7.1 and 7.5 Oracle and S

Re: AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread Easter, David
Not to be a legal stickler, but BMC documentation - including compatibility matrices - are copyright of BMC Software and (according to the BMC Legal department) are not to be distributed by any sources other than BMC. Thus, compatibility matrices are not to be E-mailed by non-BMC sources and mu

Re: AR System 7.1 Filter Phasing Issue

2010-08-03 Thread Lyle Taylor
I had a similar issue. I worked around it by adding a display only field to the Incident create form where I pushed the ID of the record that I was using to create the Incident as I created the Incident, and then adding a filter to the Incident Create form that pushed the value of the Incident

Re: AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread katty davis2
Received email copy. Easter, David wrote: > > Try the parent link, which will challenge you for your Support ID: > > http://www.bmc.com/support/reg/remedy-compatibility-tables.html > > If that doesn't work for you, you may need to start at > http://www.bmc.com/support and work your way down. T

Re: AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread Easter, David
Try the parent link, which will challenge you for your Support ID: http://www.bmc.com/support/reg/remedy-compatibility-tables.html If that doesn't work for you, you may need to start at http://www.bmc.com/support and work your way down. The link is on the left hand side of the screen and is ca

Re: AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread katty davis2
I don't have access to this website. Walters, Mark wrote: > > http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Katty Davis > Sen

ITSM 7.x comparison to HP Service Manager 9.x?

2010-08-03 Thread Dennis Ruble
Hello List, Does anyone have an in-depth comparison between BMC ITSM 7.x(prefer 7.5 or 7.6) and HP Service Manager 9.x that they can share? Feel free to contact me off-list. Thanks! Dennis Ruble Rockwell Collins ___ UN

Is there any Rug Action in the New England area?

2010-08-03 Thread John Atherly
Is there any Rug Group Action in the New England area? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 e

Re: R.U.G. Orange County / San Diego - Alive or Dead?

2010-08-03 Thread Jeff Lockemy (QMX Support Services)
Hi Andre, I have relocated out to the DC area for a few years. I have been looking for someone that would like to take over management of the San Diego Remedy User Group (SDRUG), but there have not been any bites to date. I have the website, LinkedIn group, and member lists that I can turn over

Re: Mask information

2010-08-03 Thread Joe DeSouza
Out of curiosity, what level of encryption does the ENCRYPT() function use. Is that documented anywhere? Joe From: "Mueller, Doug" To: arslist@ARSLIST.ORG Sent: Mon, August 2, 2010 2:09:08 PM Subject: Re: Mask information What you describe here is masking whi

Re: Java API - Help

2010-08-03 Thread LJ LongWing
Gopal, You would look at the constructor for the Class ViewForm, setting the appropriate values for setTableName and setKeyField, adding any fields as appropriate, then call the ARServerUser.createForm method with that form object. -Original Message- From: Action Request System discussion

R.U.G. Orange County / San Diego - Alive or Dead?

2010-08-03 Thread Andre Hughes
I would like to see if there are any R.U.G. meetings scheduled for Orange County/San Diego area. The last one was back in Oct 2009 and haven't heard anything since. I tried to e-mail Jeff Lockemy and Linda Hill, however the emails are un- deliverable. These meetings are very valuable for both

TD newly discovered CIs in TOPO dataset not being created/merged in Asset dataset

2010-08-03 Thread Eric Zhang
Hi, Listers. We have the following configurations: TD/FD: 1.6 patch 3 CMDB: 2.1 patch 5 ARS: 7.1 patch 7 After synchronization CI's from TD to CMDB, we run the reconciliation job "BMC Topology Import - Identification, Merge and Purge". The job set ReconciliationIdentity in BMC.IMPORT.TOPO Dat

AR System 7.1 Filter Phasing Issue

2010-08-03 Thread Josh Cook
I currently have a staging form that I am using to format some data and push it to the HPD:IncidentInterface_Create form. I am having an issue with three filters and the order in which they run. The first filter in the series pushes the data to the Interface_Create form, The issue I’m having

Re: AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread Walters, Mark
http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Katty Davis Sent: 03 August 2010 14:15 To: arslist@ARSLIST.ORG Subject: AR System 7.1 Compat

AR System 7.1 Compatibility Matrix copy needed

2010-08-03 Thread Katty Davis
AR System Compatibility 7.1 Matrix copy needed. -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___

Java API - Help

2010-08-03 Thread Gopal-srg
Hi List, i want to create a remedy view form using Java API, Please guide me how to do this? regards, Gopal -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29334630.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _

Re: ARERR 371

2010-08-03 Thread Novikov, Vladimir A CTR US USA
That's exactly what it was. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Monday, August 02, 2010 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 371 Vladimir, I believe this is a bug in t

Re: How to add values in system component

2010-08-03 Thread Mahendra Mahalkar
Amanullah, Have you created the custom classes for Scanner & Telephone? If not then you need to create the custom classes for these CIs in CMDB. Then use the asset2cmdb utility to have the asset forms for these classes. While using the asset2cmdb utility you need to check "Has Asset UI" to Yes whic

Re: Currency Conversion

2010-08-03 Thread Nair, Rajesh IN BOM SISL
IN the purchase requisition form Grand total gives the total of the Line item against a requisition ID. These values are populated in the Purchase line item form. Check what is the value over there is that in AED or USD. Regards Rajesh Nair From: Action Request

Re: How to add values in system component

2010-08-03 Thread Mahendra Mahalkar
Select the "Has Asset UI" to Yes in Schema Names form. Hope this helps Mahendra On Tue, Aug 3, 2010 at 3:22 PM, IT (Amanullah Bashir Ahmed) < ahmed...@emiratesnbd.com> wrote: > ** > > Hi there, > > Version 7.1 > > > > In Asset Management CI Type under system component I had to add Scanner and

How to add values in system component

2010-08-03 Thread IT (Amanullah Bashir Ahmed)
Hi there, Version 7.1 In Asset Management CI Type under system component I had to add Scanner and telephone. For more clarification below you can see screen shot. [cid:image001.jpg@01CB3313.0FA974B0] Amanullah DISCLAIMER: "This e-mail message including any of its attachments is intended sol

Re: Currency Conversion

2010-08-03 Thread IT (Amanullah Bashir Ahmed)
Hi, I did on the same which you told me but again Grand total is appearing in AED but amount is appearing after conversion AED to USD. Please tell me where is conversion of currency option. Thanks & Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis

Re: Currency Conversion

2010-08-03 Thread Nair, Rajesh IN BOM SISL
Hi, You can do this in the attributes of the field where you can find the default value. In case the currency type AED is present you can added it from the functional Type where you can see the other values also. Regards Rajesh From: Action Request System discus

Currency Conversion

2010-08-03 Thread IT (Amanullah Bashir Ahmed)
HI there, Version 7.1 In Purchase Requisition form Grand total being displayed in USD. We are using AED currency and our requirement is Grand total should calculate in AED currency not USD currency. Please tell me in which filter or where this conversion of currency takes place. Thanks & Reg