I also remember a bug... unfortunately I'm a little fuzzy on the details
but it had to do with the notifications for alternates not going out due
to the way the approval mapping was configured. If you have BMC support,
try to see if they can shed some light on this. If it's a defect, you
may be doi
Hi Ben,
I looked up the field and the workflow references using in ARInside. Other
than in an open windows action the only place I found that sets a value for
Permission_Group_Enabled (Id: 301507700) is the filter
CTM:DSG:CreateSupportGroup_790_PSGP`!. This filter is for the data load
utility.
Just a quick reminder of the next UK RUG Conference on the 10th of November ...
Confirmed topics so far:
* What's new in ITSM 7.6.3?
* Knowledge Management Application
* Beyond the CMDB, Enterprise usage of Atrium technologies
* Service management in the Cloud
* License O
Thanks Anne
That's interesting. Perhaps when something is assigned to an "External
group" - there's an enum value for that on the support group form, then
that group's permission is added to the record? (and what about the
relevant related records?). Perhaps also all groups are added to the
In the approval server look at notifications for this Change Process.
-Original Message-
From: Pargeter, Christie :CO IS
To: arslist
Sent: Wed, Oct 27, 2010 3:46 pm
Subject: Re: Alternative Approver in Change Management
**
Yes, the person has the Functional Role of Change Approver
Yes, the person has the Functional Role of Change Approver but they
still don't get the notification. Also, I am not seeing a filter that
will create a record in AR System Email Messages or any of the Notifier
forms. Can you give me the name that triggers the notification?
__
**
Hi Listers,
The contract company that I work with, ActioNet, is looking for a Remedy Trainer to work with my team. This is a long term contract with the FAA so there are good benefits, holidays, and all the goodness that comes with working with the government. We are based in Oklahoma Cit
I've run into this. In bulk. It was painful actually - a couple of
Exchange versions ago the OOO message went from this:
"Out Of Office"
...to this...
"Out of Office"
Since our workflow was based on 'Subject' = "Out Of Office" we suddenly
had stuff breaking and ended up with 1000+ new in
We're working on an integration with Kana and Remedy 7.5 - there's about
a million different ways you can do that of course.
Has anyone come up with a clever solution to scrape/send data back from
Kana to an active ticket in Remedy WITHOUT using some sort of
intermediate tool (web services, DDE,
Rebecca,
See if your email admin can set up an out of office filter on the Exchange
server ( If using MS Exchange) to trap them before they hit the in box.
I don't see any Out of Office replies in the AR System Email Messages form
because they all get caught in Exchange.
HTH,
---
John J. Reiser
Sorry, to your 2nd point.
In the Approvers tab of Change, you will still see the original user in
the signature space but when the alternate approves, their login id will
display in the Approver column.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.27
Christie,
Did you give the alternate user the "Change Approver" functional role?
See below from the BMC KB:
ID: 20019767
Problem
Problem with sending email notifications to Alternative
Approvers when they have a Change to approve in ITSM 7.
According to the documentation (ITSM COnfiguring g
It's there in an attachment in the email messages form, but no where else. I
haven't found a good way to do what you are wanting to do, so if you figure it
out, please share. I think it would involve modifying the email engine to push
that data into the email messages form somewhere. We decide
Hi, Frank:
Since you are on ARS 6.3, it might make sense to take advantage of the
Archive/Delete feature on the form. Simply choose the "Delete from
Source" Archive Type and setup the appropriate qualification. We use
this feature on some of our logging forms.
Tip: In the case where ther
One thing be sure that On the requestor console you will not be able to
retrieve old tickets which are closed against a user.
Instead of deleting it go for archiving the form
If you think end user will not be interested to have look @ the old ticket
which he/ she has raised then going for delet
You show off Geoff
:-)
Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"
On Oct 26, 2010, at 10:32 PM, Geoff Endresen wrote:
> **
> + 10 ;-)
>
> Sent from my iPad
>
> On Oct 26, 2010, at 3:27 AM, Ben Chernys
> wrote:
>
>> **
>> Just w
Absolutely! Set an escalation to do this weekly or something.
Rick
On Oct 27, 2010 6:09 AM, "Frank Caruso" wrote:
> ARS 6.3
> Help Desk 6.0
> Oracle
>
> Would it make sense to run an escalation to delete SHR:ConsolidatedRecords
> after and issue has been Closed, maybe after 30 days?
>
> There ar
I didn't see a mapping in the "Mapping your data... 2.1" docs. But, as you said
it does show in the 7.6.03.
I will use ComputerSystem as the Class and create a primary capability of PBX
for this CI.
Thanks Keith.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@ars
Nice meeting you at RUG Geoff. Glad you like your iPad; and glad to be sitting
at the lucky table with you and the iPod I won J Enjoy!
~~
Terri Lockwood
IT Service Excellence/Operations System Management
Sr Administrator Tech Services IT
9512 Sunbeam Center Drive
Jacksonvi
ARS 6.3
Help Desk 6.0
Oracle
Would it make sense to run an escalation to delete SHR:ConsolidatedRecords
after and issue has been Closed, maybe after 30 days?
There are a very large number of records in that table and we are seeing
some performance issues that could be caused by queries against th
In ITSM 7.6 (and not in previous versions) the CTM:Permission Group table
has an enum to control the creation of a real permission Group (in ARS Group
table). By default this is set to true. The GUI does not display the field
and so if you manually add a support group, you get a permission group.
Good Morning!
We've configured our system to allow incoming e-mails to update
incidents. We'd like the process to ignore Out-of-Office messages based
on information contained in the e-mail header. However, when I look at
incoming messages in the AR System Email Messages form, I don't see
comple
I believe you want to review mod_cluster:
http://www.jboss.org/mod_cluster
There's some documentation on that website on how to set it up and
migrate a mod_jk instance. It's fairly simple for a single context
(i.e. /arsys) - much of the configuration is read directly from the
Tomcat/JBoss instan
Thanks a lot for the reply. Does anyone have sample scripts which can help
us outAlso would like to know while converting the HTML to XML , does
JPEG images on the HTML page also gets reflected onto the XML one. And by
any chance RKM 7.6.3 support HTML content.
On Mon, Oct 25, 2010 at 8:36 PM,
Hi,
Please check if you are retrieving the data from the filed which you need to??
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anuj DUA
Sent: Wednesday, October 27, 2010 9:54 AM
To: arslist@ARSLIST.
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