Users Logged In

(Advert.) Hello, Alternatively, you may wish to know that the JSS SSO Plugin for AR System captures this information and more, presenting it through the SSO Administration Console. You can view it 50 seconds into the movie linked from this page: http://www.javasystemsolutions.com/jss/ssoplugin

Remedy Template Library

Hi all, Just Friday food for thought. Anyone ever thought about continuing with this? http://sourceforge.net/projects/rtl/ Kind regards Danny Kellett Principle ITSM Consultant / SSO Support dkell...@javasystemsolutions.com www.javasystemsolutions.com _

Re: Oracle 10g Data Migration

We recently did this with the export/import method for a 700G DB and it took, all in all about 24 hours. We've done it using backups before, and as long as your systems match exactly for disks and space this can be faster (~12 hours). Anne Ramey *** E-mail corres

Re: SRM 7.6 - Your experiences?

I agree 7.6 is easier and put together more effectively that previous versions, even 7.5. I upgraded with no issues and they have fixed most of the issues we saw in the previous version. Anne Ramey *** E-mail correspondence to and from this address may be subject

Re: SRM 7.6 - Your experiences?

++ Please Read The Disclaimer At The Bottom Of This Email ++ We have upgraded to SRM 7.6.03 on our test server and realised that users with Work Order Manager permissions can no longer update a

Load Balancers and how?

Ok..I'm going down a road that I KNOW some of you have travelled before, I need your travel tips. We are setting up a server group on 7.5 Windows and we are putting a load balancer in front of it. How do you all tell if a node is up? There are 4 types of probes that I'm being told are available.

Re: Load Balancers and how?

I was able to have the group that configured the load balancer determine if the Remedy Service was started/running. -Original Message- From: LJ LongWing To: arslist Sent: Fri, Dec 10, 2010 10:51 am Subject: Load Balancers and how? ** Ok….I’m going down a road that I KNOW some of y

Re: Load Balancers and how?

Roger, What method did they use to determine it was started/running? I personally have found ‘other teams’ don’t usually have a concept of what ‘functional’ means in a remedy world. I don’t consider the fact that arserver.exe is in memory an indicator that my server is functional…I’ve had TOO

Re: Load Balancers and how?

I provided the best information and then let the customer determine how they can monitor the system with the LB. I agree that both Mid-Tier and App Servers have issues with finding if the system is truly available. I know that the files arerror and armonitor can assist with this. -Origi

Recommendations for Load Balancers and Mid-Tier Servers

Hello All, We are in the discovery process for setting up some new mid-tier servers. We are looking at standing up some HP ProLiant DL380 G6 Servers and am seeking some recommendations for Load Balancers. Anyone have some suggestions for some good load balancers for these servers? Christopher

Re: Load Balancers and how?

Hi, PING - Most firewalls don't allow ICMP traffic. HTTP - You can use this, with a formed url including a user name and pass, to use on the load balancer in front of the midtiers not the AR Servers. TCP - I have found that even though you can connect on the TCP port, it doesn't always mean i

Re: Load Balancers and how?

** The LB itself should be able to determine that if it is configured correctly.  In particular on Apache you would use mod_proxy and mod_proxy_balancer modules simultaneously with some ProxyPass directives defined. Any of your web server admins should have a very good idea of what I am talking a

Re: Recommendations for Load Balancers and Mid-Tier Servers

** Be sure what ever LB you are reviewing has the ability to invoke a sticky bit. I have encountered users that did not do this and of course they had issues such as a challenge to login when a save is done since the session has moved from one server to another. -Original Message- F

Re: Recommendations for Load Balancers and Mid-Tier Servers

Hi, It should be server agnostic. The questions you should be asking is how much money do you have, what is your concurrent load, what type of ports do they have, what method do they use RR, Least Connections, Weighted, Fastest Response time etc If you want high end then I have worked w

Re: Load Balancers and how?

LJ, Here are a few approaches that can be used. A product called SiteScope can be configured to access a form through the MidTier. This gives you end to end up/down information. We also use HP OpenView to monitor the services on the MidTier, app and Database servers. We also monitor the arer

Re: Recommendations for Load Balancers and Mid-Tier Servers

Christopher We have implemented load balancing effectively at SSB; two web servers (remwebprod), two app servers (itsmappprod), SQL2008 DB server with replication. Internal application references must use the aliases and not physical server names or IP. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM S

Re: Recommendations for Load Balancers and Mid-Tier Servers

** If you are using Apache then I recommend, Apache+Tomcat configuration. Other than that there are a plethora of options out there under both open and "closed" source licenses.Sent from my Windows Phone From: Pruitt, Christopher (Bank of America Account)Sent: Friday, December 10, 2010 11:25 AMT

Re: Recommendations for Load Balancers and Mid-Tier Servers

In a corporate environment, use the corporate load balancer. I would only use the Apache LB if I were trying to do it on the cheap and did not have something like ACE or LD. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Re

Re: Load Balancers and how?

You will want to handle traffic for both rpcbind and arserver, and potentially your plugin servers, DSO, on the LB, depending on your implementation. The easiest check is just a port check. I think most LB devices provide this capability. As you recently saw with your Mid-Tier/Tomcat problems, a

Re: Recommendations for Load Balancers and Mid-Tier Servers

What is already available in your data center? On Fri, Dec 10, 2010 at 10:25 AM, Pruitt, Christopher (Bank of America Account) wrote: > Hello All, > > > > We are in the discovery process for setting up some new mid-tier servers. > We are looking at standing up some HP ProLiant DL380 G6 Servers a

Re: Oracle 10g Data Migration

thank you all, Our DBA claimed it would take about 2 days... On 12/10/2010 9:58 AM, Ramey, Anne wrote: We recently did this with the export/import method for a 700G DB and it took, all in all about 24 hours. We've done it using backups before, and as long as your systems match exactly for di

Re: Oracle 10g Data Migration

Depending on the speed of your systems and your network, that's probably a fair estimate. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an autho

Junk Characters not accepting Remedy Web Service

Hi All, Its look Remedy web service only support ASCII type. If suppose third party (consumer) sends UTF-8 type values in attributes..then our Web serivce throws exception and not able to create record in Remedy Form. Any one having ideas about this.Please help me. -- Sandeep Pandey Remedy Deve

Issue with Multi Tenancy and Interface forms

All, I just submitted this as an issue but I wanted to see if any of you tested or ran into this. I'm in SRM 7.6 training and the issue is still present. I apologize in advance if my scenario is confusing but it's the best way I could describe the issue! Here is the scenario and you can test i

Re: Recommendations for Load Balancers and Mid-Tier Servers

** Apache does a very excellent job as long as it is properly configured alongside Tomcat and as well setup on scalable hardware. Apache is just as corporate as any other software option and it is not the most widely used web server because it can't perform, right :-D?? Going cheap is just one of

Re: Load Balancers and how?

The problem is that load balancers are only as smart as their implementation. We have been running for years with our load balancer checking a static html file on the tomcat server….while this provides a check of ‘is the tomcat server working’, it does not provide a check of ‘is the mid-tier ap

Re: Load Balancers and how?

Dave, I also have similar monitoring on the app/db/web servers.but that doesn't solve the problem of having two app servers with a load balancer sitting in front of them, and ensuring that if node 1 goes offline, that the load balancer will stop sending traffic to it.that's what I'm needing. F

Re: Load Balancers and how?

Axton, We are using Cisco's CSM as a load balancer. I'm surprised in this day and age, with remedy being around as long as it has been that we are having this discussion, but reading a post you made in that thread 'Another option I am considering is writing a program to listen on a port separ

Re: Load Balancers and how?

What I was working on at the time is available here: http://communities.bmc.com/communities/docs/DOC-9059 This is a command line utility that will checks the availability of the server by issuing an ARVerifyUser call to the server. I was plan

Re: Load Balancers and how?

Some Load Balancers are able to snmp checks. I've found that this works pretty well with arsnmpd. -Dave LJ LongWing

Recommendations for Load Balancers and Mid-Tier Servers

Rich, Apache is arguably the most widely used web server in the world, and does a great job of load balancing. I've done a lot of work for investment banks that can only be described as "very corporate", and Apache has been a key component in their infrastructure. The problem with Apache and Mid

Re: Recommendations for Load Balancers and Mid-Tier Servers

Hi John, I did not mean to disparage Apache LB solutions. It clearly has its place and will serve well. I use them for lab work when I need to test a solution behind an LB. It all depends on your corporate standards, DNS and IP management, business continuity plan, cross datacenter failover a

Re: Load Balancers and how?

I'm not seeing that capability of the Cisco CSM unfortunately. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of david.zifch...@apcc.com Sent: Friday, December 10, 2010 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Load Balan

Re: Load Balancers and how?

http://www.cisco.com/en/US/products/hw/modules/ps2706/prod_bulletin09186a0080107b2b.html "Toolkit Command Language (TCL) scripting—To support more flexible health-probing functionality, this feature gives the administrator the ability to upload and execute TCL scripts on the Cisco CSM. The adminis

Re: Load Balancers and how?

Yes..so I guess the question then would be Does anyone have a TCL script laying around they use to monitor the health of their remedy server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, December 10, 2010 7:49 PM To: arsl