Hi,
This is done in the "AR System Licenses Console" form.
Check out the active link "AR System Licenses Console: Find Host ID" for
details.
It is a simple Set-fields from the form "AR System Administration: Server
Information" where the search criteria is (1=1). Just retrieve the field
$serveri
Make filtrering to extract the Physical address value and then use set-field
with $process$, run-process
[cid:image001.png@01CBB0D4.9F4A19A0]
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gareth Oliver
Sent: Monday, January 10, 2011 1:59 AM
To: ar
Hi,
Any update
Thanks & Regards
Amanullah
From: IT (Amanullah Bashir Ahmed)
Sent: Wednesday, January 05, 2011 5:52 PM
To: 'arslist@ARSLIST.ORG'
Cc: 'Nair, Rajesh SISPL'
Subject: Not calculating correctly as per defined calendar
Hi there,
Version 7.1
In SLM I configure Business time segment
Hi,
What are the actual details?
E.g. Business hours / segments used, look like this
Incident is showing the slm attached with this data.
Regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ah
Thanks Misi,
This is exactly what I was looking for!
Thanks,
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Monday, January 10, 2011 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HO
Happy New Year Mark,
I'm afraid it won't work in 7.1 The form did not exist then.
You'll need to do a process set fields and parse the results (as described
elsewhere) or if you want to be absolutely sure about deliver your own binary
to extract it (and still do a process set fields). That
-Original Message-
From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com]
Sent: January-10-11 13:50
To: 'Ben Chernys'
Subject: RE: Obtaining HOST ID within Remedy
Ops. I just did check and it does exist. It was introduced in 7 (along with
the pluging to deliver the info). So, th
I would suggest putting it on a different server entirely because we ran into
some API issues trying to install it on the same server as the Mid Tier. It
looks like you are using your application server, so you may not have
conflicting versions of Tomcat, but there is still a potential somewher
Mark,
In addition to Shawn's comments, I will also add that in addition to
patches, you need to be on the latest version of the Hummingbird DB that
RKM uses. I believe the latest patch includes that but if not, BMC
support will not go any further if you are on an older version.
Tauf Chowdhury
When I installed the latest RKM patch (or was it the one before it?), it did
include the Hummingbird install as a part of applying it. I seem to recall
having issues about getting the correct license or something, but that may have
been an earlier version of it. Also, I seem to recall that in
I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with ..
Because ..
-John
--
John Sundberg
Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG
I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with my own brain
Because then we wouldn't have to pay for any more FTE's! :)
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
__
I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with "an open source 'source control' software stack"
because "we have no effective way to audit, manage, or review past code
changes short of directories upon directories of def files (which are pretty
much u
Dear List,
We have a "GN:ControlPanel" display-only form full of buttons. Click on a
button and you get another view of the form. Click on a button on the second
view and you get a third view. It works fine in the WUT, but in Mid Tier the
third view comes up blank. The url looks OK. I can'
1) Microsoft SharePoint
2) I've already been working on it (using SharePoint's BDC), so why stop
now? We have it sort of already there, the only hitch left is that Remedy
requires a login, which looks really bad when you are in a primarily Microsoft
shop.
Thanks,
Shawn Pierson
Rem
(Along Axton's track)
I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with a testing system (of any automated sort.)
Because -- in reality -- the only testing that happens is after you go
production. (AKA - the most expensive place to find problems)
Hi Shawn & Tauf,
Thank you for your comments and insight.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
When I insta
We have a custom form that is filled out when employees are on/off-boarded.
When this form is initially created, a change request is also created and
associated with it. The manager then fills in the details on the form and
our service desk then selects the appropriate task templates for the change
Janet,
Using workflow, you would probably have to push the parent ID and task
ID to the Association forms also.
The alternate solution to this would be to try a 3rd party product
called Abydos Designer which depending on the categorization of the
ticket can spawn such tasks. Then, depending on ho
Have you implemented Service Request Manager or your home-grown equivalent,
and wondered how you were going to handle the service requests that require
true project management functionality? How you were going to communicate
realistic delivery schedules to your users, learn who is available to do
Misi,
What about Don's assertion that this will break the People & Location Records?
That would be a real concern for us.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed t
**
Janet
Maybe similarwe use workflow to automate the creation of a task
group. I would imagine that based on values in your custom form you
could automate a task group to the related change.
Filter 1
action 1 gets next id: $PROCESS$ Application-Generate-GU
Ø RKM has literally nothing to do with Remedy aside from some minor
integrations, so it won't be like dealing with another Remedy app.
While Shawn is absolutely correct on this statement about RKM 7.1.00, I did
want to mention that 7.6.0x is exactly the opposite. RKM 7.6.0x is now an
applicat
I was just about to say the same thing but David beat me to it..
For those who have already gone to RKM 7.6, how good is the data conversion
utility? I’ve heard it works with problems.. What I would like to know is what
are the kind of problems we could expect?
Joe
From: Easter, David
Sent:
Try the following utility will allow you to do the interface test you intended.
.NET Run without Macro - BMC-Remedy Utility
http://communities.bmc.com/communities/docs/DOC-12218
Run-Without-Macro is .NET Window-Utility that allows you to submit modifies,
delete or get BMC-REMEDY data without t
Hi,
If you do a full SYNCTOTARGET between the same ITSM-version, you should
not break anything.
If you just sync a couple of forms, or copy between different versions of
ITSM, you may need to keep track of underlying relationships. It can get
complicated!
Unfortunately, there seems to be no defi
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