We are seeing an issue where, when we apply a task to a change the next
approval is skipped. For example, if the normal path is Draft->Request for
Auth->Request for Change then if I apply a task while the change is in Draft
status, when the user tries to move the record to the next stage, it go
It might depend on the version of ARServer. Things around licenses in
server groups changed in the not too recent past; long enough ago that my
assumptions may no longer be correct. This may only apply to servers that
pre-date the license form and relied on the license file.
>From a simple test
If you are using tomcat 5.x for midtier then upgrade to 6.x, it resolved the
similar issue in my case.
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Ø "For example, if users have a floating license, they can potentially
allocated a floating license on each server that their request is sent to."
Just to clarify, one user takes one floating token within a server group - even
if there are individual requests from the same user to each server
I was able to get it working by editing the WSDL after saving as a file and
using it in the filter as Fred suggested. I just pointed both namespaces to the
same URI. I was not able to make any changes to the published WSDL but it still
works. It seems like more of a workaround and was not a req
I'm not sure what is causing it, but you could try saving the WSDL to a file.
Editing the file, and then using that file as the WSDL in your filter.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike
Sent: Friday,
Mike,
I checked for notes from that issue and could not find them. All I'm able
to tell you from our change request at that time is that we had to update
the remote web service to include namespace info and then recreate our
filters that consumed the web service.
This was part of our upgrade
Hi John,
Apparently, it's a know issue:
SW00380659 - "ARERR 9070 - Message not in catalog" while creating join with
the User form
I can't see any details on the defect but in my case, I was including several
of the special fields from the User form including "Login Name", Password,
"Group L
Appears the issue has gone away.
On Fri, Jan 14, 2011 at 1:18 PM, Frank Caruso wrote:
> RKM 7.2
> ARS 6.3
> NewAtlanta 5, Hummingbird 6
> MidTier 6.3 IIS
>
> Converted MidTier/IIS to use HTTPS from HTTP. All Remedy web apps are
> working including searching for published articles in RKM. However,
This is the exact command I am using.
Not sure if it makes a difference but I have no spaces after @@:
Im also specifying the location of the .bat
@@:cmd d:\blade\$Infrastructure Change ID$.bat
so maybe inserting the location ?
@@:cmd /V:ON c:\$txt_BatchVerzeichnis$\HostFil
Only 2 groups of people that I can think of that won't care about the
floating license multiple allocations:
- people that don't use floating licenses
- people that don't use (or pay for) floating licenses
Chances are that applies to a very small subset of users, if any.
The opinions, statements,
Yes I agree but that is fault tolerance not load balancing.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: 14 January 2011 18:45
To: arslist@ARSLIST.ORG
Subject: Re: Server Group node
**
The difference between straight to a
The difference between straight to and with LB between mid-tier and App is
that if one of the nodes fails, traffic will be automatically be transferred
from the broken nodes to the active nodes.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny
RKM 7.2
ARS 6.3
NewAtlanta 5, Hummingbird 6
MidTier 6.3 IIS
Converted MidTier/IIS to use HTTPS from HTTP. All Remedy web apps are
working including searching for published articles in RKM. However, when a
user clicks on an article to see the details a blank web page is displayed.
THere is not sour
I guess its not true load balancing then. Just load sharing. If you have a
session infinity set at the LB on in front of the ARServers then there is no
difference that having each midtier bypassing the LB and going straight to
the ARServer instance. E.g. mt1 to AR1, mt2 to AR2 etc
I don't think
>From Page 8 of 84092-Using A Hardware Load Balancer with AR System.pdf
The load balancer acts like a NAT device that routes any TCP or UDP traffic.
Since the AR System server uses an ONC-RPC implementation that is layered on
top of TCP/IP, AR System server traffic can be load balanced. Because
That solution did not work for me. I was actually able to re-create the error
in another environment with 7.6 and all the latest clients even after
recreating the filter. The problem seems to be something in the WSDL that
Remedy is not able to handle. I couldn't find anything relevant in the
d
Larry,
I ran into this a few years back but I can't swear it was the same error
message.
There is something funky about using too many core fields in joins. My errors
occurred when trying to send email notifications and I had field ids like 101,
103, 104 & 106 included in the join.
My error mes
Authentication information is included in each packet to the arserver, so it
can run without session persistence. However, there are trade-offs. For
example, if users have a floating license, they can potentially allocated a
floating license on each server that their request is sent to. This
sta
Viki,
That is "as designed" if your set field actions are all static values. You need
to pull at least one value from the server and form specified in your
qualification.
HTH,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The sta
Danny,
According to the documentation, you MUST have session affinity turned on..so
it only benefits you to have a server group if you have more than one mid
tier node..only benefits the user traffic through that mid tier node at
least, the other node can still perform admin operations and such.in
Brian,
There are several ways to do what you ask. Here are a few that I can think of.
Execute the runmacro executable using a macro/report.
Create a script with your favorite programming language that connects to the AR
System server or at the database level. The script can execute the approp
I actually think its worth having some very small text on the home page that
tells the user which node they are on.
I guess the only thing to remember is that if you don't have the sticky bit
set (Session infinity as its sometimes known) then you could get directed to
others depending on the LB
J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Friday, January 14, 2011 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group node
**
You can do a set fields from "Configuration ARDBC" and the query is
something lik
Immediately after sending this I remembered that there is a vendor form in
Remedy that allows you to grab ar.cfg parameters through a setfield.the name
of the form is 'Configure ARDBC'. So, I have written my workflow to do a
set from that form on the 'Server-Connect-Name', this tells me the node J
You can do a set fields from "Configuration ARDBC" and the query is
something like 'Name' = "Server-Connect-Name"
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: 14 January 2011 14:56
To: arslist@ARSLIST.OR
J..I figured yesterday that I would use a perl script to pull the
'Server-Connection-Name' out of the ar.cfg file..what I was hoping for
honestly was a keyword like $SERVER-NODE$ or something 'stupid easy' like
that.J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.
Hi Folks,
Well, I figured it out, but I still don't understand why it works the way it
does.
I created a new "regular" form and a new join form and I was able to include
the "Group List" field from the User form. So that told me that there was
something weird with my other forms that was preve
Hi,
While submitting a request from a web client I got a following error:
Required field cannot be reset to a NULL value :
7 (ARERR 326)
If I register a request from a windows client the request works fine!!!
It's weird because the SRS:SRC:SaveServiceRequest-CreateSR_NoAttach Actl
has Status="
**
Hi,ARS 7.5 Patch 6Windows Server 2008, SP2Problem:By pressing a button a batch script should start in a
command shell with the option /V:ONI need this option for delayed
environment variable expansion using ! as a delimiterI tried
this statement:@@: cmd /V:ON
$txt_BatchVerzeichnis$\HostFileImpor
Irina,
Have you reset the password on both the AR System Administration Console and
the Midtier? Did you restart AR System?
Remember, you get this exception if you don't login but I'd expect to see
ARERR623 in the logs when Tomcat starts if the Midtier password is wrong.
John
--
SIngle Sig
Hello,
I've got the problem with Mid-Tier 7.1 patch 11 configuration on the
Windows server.
Tomcat is not able to connect to AR Server, getting Authentication Error.
I reset the Application Sservice/Midtier Admin passwords from Server
Information->Connection Settings and restarted the AR Server an
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