hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi,
Thanks to all of you things are looking good for the upgrade. Now I have a
slight doubt about the way licenses will be utilized?
If we are moving from ARS 5.0 to ARS 7.5 by gradual upgrade with steps at
6.3, 7.1 and then 7.5 what is the license implications and from which stage
are we to get
hi all,
Just a quick question:
if we are upgrading from ARS 5.0.1 to ARS 7.5 but step upgrades at ARS 6.3,
ARS 7.1 and then ARS 7.5 P004 then how is the licensing handdled i mean do
we have to buy licenses of all the intermediate versions as well?
our requirement is that we need to do all these
Hi,
If you have a support contract with BMC, you will not need to buy anything.
If you have been out of support for a period, you will probably be able to
pay to catch up, and reinstate your support-status with BMC.
As for supported products, you need to get up to 7.1 in order to have a
Hi Ian,
Thanks for the suggestion. That would probably work. However, another lister
has pointed out (and I have confirmed) that we have bigger problems on touch
devices... drop-down character menus don't work either. The menu will drop down
but you can't select a menu item by tapping it. The
I got a request to change how SLM's are detached - I am struggling to find the
right solution.
Problem:
The incident got a set of SLM's attached. The support engineer changes some of
the conditions for the SLM - therefore an new set of SLM will attach. Let's say
the support engineer updated
Thanks, David.
So to be perfectly clear…
Would these “requesters” need licenses (other than the free “read” license) if
they only submit their own requests, check status on their requests, look at
existing tickets, and update tickets they have submitted, assuming “Submitter
Mode Lock” is
Thank you very much
2011/1/24 David Durling durl...@uga.edu
Alberto,
Sorry if I'm misunderstanding, but it sounds like you need to find whatever
FB: form in dev studio you want to sort by date, open it up, and under Form
Form Properties specify the sort order (and maybe specify what
Ok..I just completely re-read the original post...all indications save one
are that during that 5 minute interval the application server lost
connectivity with the DB server. The only exception to that appears to be
the escalation thread which continued processing during that 5 minute
Let me lead off by again reiterating that a license is not necessarily
programmatic – i.e. a license does not mean that something is entered into AR
System. It means you are legally enabled to utilize the product under the
terms of your purchase contract.
So to answer the question, yes – you
Thanks, David.
Now I am confused.
Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to
interact (including providing supplemental information) with tickets they have
“Submitted”, without the cost of a license? Not tickets that others have
“Submitted”, but only where
I fixed the problem with the new email engine.
If there is an ARTask connected to the email it will not be sent by the AR
Email Engine 7.6.03. Even with the patched emaildaemon.jar file.
When I closed my BMC Support ticket they said they would pass the info on to
engineering.
---
John J.
You will need to use the new criteria to complete the already attached Service
Target. There is no way to detach a service target after it has been created.
-Original Message-
From: Terje Moglestue te...@moglestue.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jan 27, 2011 9:30 am
BMC lists Safari 3.2.3 on Macintosh OS X 10.5 in the browser compatibility
matrix for 7.6.03. Is there some sort of list of differences between Mobile
Safari and Safari 3.2.3?
Also the matrix lists Adobe Flash Player 10.1.82.72 or higher is required
(which of course the iPad does not have).
Terje,
The behavior you describe is correct. Once a Service Target has completed
processing it will not be removed from the ticket. The reason is this: the
service level goal that was being tracked has either been Met or Missed and
that metric should remain attached to the ticket. In your
Hello,
We are unable to perform a –R (record) using the setup.exe
When we do so and run through the wizard and start the install process it
freezes and stops at the second bar (on the progress bar) We have attempted
this multiple times and performing a record to produce our own options file
(Adv: Kinetic Request)
Larry,
Responding to: Just wondering if there is a better way.
If interacting with Remedy via iPad is important -- please contact me off-list.
Kinetic Request is designed to do exactly what you are asking for.
Side note:
Mobile access typically needs specific
Dear Listers...
This has to be the best answer to a question ever!! What if I wanted to
catch salmon??? Farmed or wild?:)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January
...so you cannot upgrade a system that uses ARTasks (that's just about any ITSM
system prior to 7.6.03) to 7.6.03 without having it choke on them, probably
because some idiot java programmer (the only kind BMC employs now, I am
convinced) jumped the gun on when that capability could be
David,
First off, I want to thank you for taking the time to help the community
understand these issues. I'm sure the topic isn't as complicated as we make
it out to be, so having you shed light on things is appreciated.
I understand that having a Self Service (fishing) license grants the
From the Configuration Guide:
The Submitter Mode options are
Locked—Enables users who have their name in the Submitter field to modify
requests without a write license. This does not apply to users with a
Restricted Read license who cannot modify requests under any circumstances. In
the
Nice metaphor! I am going to keep that one in my back pocket.
Jason
On Thu, Jan 27, 2011 at 8:21 AM, Easter, David david_eas...@bmc.com wrote:
You are purchasing the business license rights to use the Self-Service *
applications* (SRM and RKM) in a defined manner - namely to allow
end-users
Maybe sardines for WWRUG11 instead of Twinkies? :)
On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
Dear Listers...
This has to be the best answer to a question ever!! What if I wanted to
catch salmon??? Farmed or wild?:)
Hi David,
Thank you.
So in the case of custom in-house developed ARS applications licenses are
required to be purchased for those who need update access to tickets they did
not submit, in effect limiting the licenses required to only those individuals,
rather than some percentage of the total
Sticking with the genre of hopelessly over-processed food items set by
Twinkies: fish sticks (partially thawed).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion
**
Technically speaking, at floor-to-cieling distance, it's fairly difficult to tell the difference between the Twinkie which is still stuck in a certain San Jose chandelier and a fish stick! Let us be forever thankful for the Twinkie's indestructible plastic wrapper.On Jan 27, 2011, at 12:40 PM,
Even better! You're not going to throw out such a suggestion and skip out
on us again this year? (I know not always our decision)
On Thu, Jan 27, 2011 at 10:40 AM, strauss stra...@unt.edu wrote:
**
Sticking with the genre of hopelessly over-processed food items set by
Twinkies: fish sticks
I guess it depends. Are you fishing, keeping the fishing rod in your hands at
all times, and just handing the fish you catch over to someone else? (i.e. you
are always the submitter and no one else is ever logging into SRM/RKM)? Or are
you standing behind someone and helping them cast, then
And just as a reminder (although Dave is the official voice of BMC) -
Free read/submit is intended as a convenience for people - usually end users -
to submit their own tickets; if they then need to add an update they can.
One should not try to get around this by, for an example, having a help
Hi all,
I did not understand the license... well, but the fishing model really help
me here...
This is a great thread, as I learn something new today.
Thanks
Andrew.
On Thu, Jan 27, 2011 at 11:42 AM, Brock, Anne anne_br...@bmc.com wrote:
And just as a reminder (although Dave is the official
Maybe this is a good time to throw this out since license use is being
discussed -
Is there a way to use workflow to find out how many floating licenses
are currently in use? And if so, can this information be determined per
license pool?
I want to allow staff working tickets be able to
Thanks, David! We're just about to move from 6.0 to 7.5, so I admit I
had not investigated it much on 7.5 yet... This might do the trick. I
see that the License Usage form even lists the Group ID of the floating
pool.
I presume an attempt to recognize license restrictions using methods
I'd like to ping the list on how do you/your company tracks unauthorized
changes in Change Mgmt. [An unauthorized change could be one that lacks all
necessary approvals; testing documents; or has incomplete Chg Mgmt
requirements].
For example, a support group enters a change request for Feb 4,
Hi Anne,
Actually, I was under the impression that Dave was not “…the official voice of
BMC…” (based upon his sig-line which clearly indicates his opinions are his
own); I simply thought he’d have the answer to this question regarding proper
licensing requirements.
What I am trying to
All,
This issue is only affecting Firefox. Whenever I try to click Search/New
Incident/Change/Problem from either the consoles or the home page, the
new tab opens and by default, it seems that the Best Practice View opens
for a second but then switches to the Classic View. However, the moment
**
Good idea. I just put a cron job on the ars server that runs traceroute
db_server every minute and appends the output to an output file.
Waiting for the next timeout.
-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com]
Sent: Thursday, January 27, 2011 9:18 AM
I'm not following how you got to broken db connections. If arerror.log does
not show the sql connection dropped, it didn't. Oracle connections are
stateful, meaning that if that link drops, that session is dead. If
arerror.log doesn't indicate broken sessions to the db, chances are things
are
Eric,
You might add a nslookup command to your cron job to see if a dns lookup
is failing. A dns failure will give the same ARS symptom as a network
outage because it is an operation that the server must complete before
communications can happen.
Good luck,
Dennis
ZHANG, ERIC L
Hi,
I have bought a fishing rod, and want to eat canned tuna, not canned
applications... Is the sole user of the system be a fish?
/Misi
I guess it depends. Are you fishing, keeping the fishing rod in your
hands at all times, and just handing the fish you catch over to someone
else?
Chas,
I have a custom in-house built system that utilizes read licenses extensively.
The application is a Quote/Order system, here is how it works.
The sales users create their own quotes and do everything they need with their
own records, once the quote reaches a certain stage it is
**
We have a similar issue with priority changes. If the incident was in Medium and the response target was met then as far as we are concerned response is met. If we determine it should have been low, it shouldn't start another SLT for Low. Met is met. If it was missed at medium because as in the
SVTs attach / detach according to the criteria specified in the Terms and
Conditions (TC). If Priority is part of the TC, then if it changes then the
SVT will behave accordingly. If you have implemented SVT Groups then the
detach / attach of SVTs in that group will do what you want. The data
Not sure if this can help.
We had the same issue as system used to give intermediate timeout issue and
only similarity was the time out used to happen at a fixed time always.
Is this the case with you also? ??
We found out that some views were running @ the specified time and system used
to go
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