hi,
I would be trying to install it in a day or two till then, did u try to
enable the API and SQL logs to see if anything goes wrong on the AR calls
just to be sure and to get some starting point to start some investigation.
You may want to add the below line into the ar.cfg as soon as it is
Can you type in the qualification string which you are using?
Thanks,
Rajendra
On Thu, Feb 3, 2011 at 12:30 AM, Frank Caruso caruso.fr...@gmail.comwrote:
** ARS 6.3, SOalris, Oracle
Are there any known issues with using Matching Qualifications in a DSO
mapping?
I keep getting
Hi Vladimir,
Can't say from the mail what you have run into, so I am posting on BMCDN at
following location
http://communities.bmc.com/communities/docs/DOC-12889
a step by step (little too detailed) dev doc for installing and configuring
Atrium SSO. We intend to make it part of regular doc
Hi,
ARS 7.5
CMDB 7.5
Atrium Core 7.5
Oracle 11G
I want to update a running ITSM 7.5 application with Atrium Core 7.6.04.
I updated the ARS Server to version 7.6.04, worked fine.
After that i tried to update Atrium Core from 7.5 to 7.6.04
During the installation process i always get the error
All,
Excuse my ignorance regarding this tool but in the doc, in the Atrium
SSO config tool, there is a section that shows the ability to create
Users and Groups. What is this used for? If I have 1000 users in AR, do
I have to add those 1000 users in this tool? Or is it just a service
user that AR
Hi Tauf,
You do not have to add any AR users manually. That facility can be used for
adding user in SSO manually though.
Thanks
Vijai
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, February 03, 2011 4:16 PM
To:
Thanks Vijai.
One more question. If I already have LDAP authentication setup within
AR, do I still follow the doc as far as setting up the AR Authentication
Chain and all that? If I want to use LDAP authentication, do I select
the LDAP options instead?
Actually, that was more than 1 question.
Hi Tristan,
It sounds like AR Server isn't licensed.
Maybe it was a temp license key that has now expired?
Does the original key have any additional information in the License
Qualifier field that was removed by the upgrade?
Cheers
Peter
-Original Message-
From: Action Request System
Vijai,
Consider the following:
1. Ability to map user SSO user X to AR System user Y.
2. Mis-matched case between SSO user X and AR System x.
3. Localised AD integration using full IWA (Kerberos+NTLMv2).
4. Removal of the BMC AREA LDAP plugin to remove the security issues
when a multi service
hi,
Vijai I had a query as well. How will this be used in Server group
environment. I am a little confused on this side of the story.. how do i
configure my sso plugin and to which server?
Thanks,
Vikrant
Singh, Vijai wrote:
Hi Tauf,
You do not have to add any AR users manually. That
No.
On Thu, Feb 3, 2011 at 5:09 AM, Rajendra Kapale rajendra...@gmail.comwrote:
** Can you type in the qualification string which you are using?
Thanks,
Rajendra
On Thu, Feb 3, 2011 at 12:30 AM, Frank Caruso caruso.fr...@gmail.comwrote:
** ARS 6.3, SOalris, Oracle
Are there any known
hi,
I would try to answer your question. First of all there are many reasons
besides the few that I am mentioning to move to ARS 7.6.0.4 specially.
Moving to ARS 7.6.0.4 will give you freedom from worrying about
customization during any future upgrades. Like you said you are working with
ITSM
Rick,
I don't want to bash support, but your point has merit.
Hopefully that was gentle enough.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Far gentler than they currently deserve.
Rick
On Feb 3, 2011 7:37 AM, White, Michael W (Mike) michael.wh...@verizon.com
wrote:
Rick,
I don't want to bash support, but your point has merit. Hopefully that was
gentle enough.
Mike White
EMail
All,
We are looking to add some disclaimer text to the login page of BMC
Dashboards. Does anyone know where to start? I can't seem to find any
logon.jsp or login.jsp files to modify like we did for mid tier.
TIA
Mike
--
View this message in context:
Doug,
Thanks for taking the time to respond.
Our approach for accessibility is indeed via the Mid-Tier, as you pointed
out that it is the recommended direction. It is amazing the advantage the
Mid-Tier and JAWS provides in this set-up.
I tested the 7.5 Mid-Tier, but failed to mention this
Hi all,
anybody knows how to reset the incident number in ITSM 7.6.03 (Help Desk) ?.
In Previous versions (7.0 or 7.1) I could set it with the Ticket Number
Generator form and the next id field in HPD:Help Desk form, but now, I
don't know how could I do it.
Thank you very much in advance.!!!
Hi Marcelo,
Last summer, BMC Remedy was supposed to release version 8 which would have been
a new release. However, they decided to change their numbering conventions and
released what would have been version 8 as 7.6.03 instead. I was on a webinar
with them regarding the new release and
Hi again,
finally I could do it.
It's almost the same procedure with this sentence:
Update arschema set nextid = x where name = 'HPD:CFG Ticket Num
Generator'
Alberto
2011/2/3 Alberto Mel. alberto.rem...@gmail.com
Hi all,
anybody knows how to reset the incident number in ITSM 7.6.03
Has anyone tried the new BMC knowledge base? What are your first
impressions? Thoughts?
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended
Major improvement Axton. I search very specific things such as
ARODBCLogging and certain API calls and both have returned information I
needed and more importantly, quite quickly.
Very impressed.
Kind regards
Danny
Has anyone tried the new BMC knowledge base? What are your first
impressions?
Danny,
Does it still have a self-service component for end users that doesn't require
authentication?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny
Hello KP,
The only documentation I've found is located on the support site under Review
Policies Product Support Policy. Which states:
Release Numbering
BMC Software uses a three-place numbering scheme to designate released versions
of software. The format is VV.RR.MM, where V indicates the
Hi listers, is there an out of the box join between HPD:HelpDesk and
HPD:WorkLog; and between HPD:HelpDesk and HPD:Help Desk Assignment Log
forms?
ITSM architecture document doesn't mention any such join.
Thanks.
Every bit as helpful as the old one. The interface is different, the
content, while presented differently, doesn't seem to be significantly
better, at least so far.
Rick
On Feb 3, 2011 11:12 AM, Axton axton.gr...@gmail.com wrote:
Has anyone tried the new BMC knowledge base? What are your first
So, based on that, the current supported versions are
Current (7.6.4)
C - 1 (7.5)
C - 2 (7.1)
?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, February 03, 2011 10:23 AM
To: arslist@ARSLIST.ORG
Subject:
Yes - that is correct.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is
The challenge with version numbering now is that the version numbers are
determined at a Suite level and not at a product level - at least for products
within the IT Service Management Suite. So versioning now represents the
significance of the Suite and not necessarily the significance of any
Not OOTB. But that's not saying you couldn't create one.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web:
All the knowledge base interfaces require authentication using an account
that has an active/valid support contract.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in
To really leverage SSO, ideal setup should be all LDAP auth to happen at Atrium
SSO and all AR users authenticate with Atrium SSO. So you would need to
configure your LDAP at Atrium SSO level. Doing so would have all users on LDAP
leverage SSO.
From: Action Request System discussion
Does anyone know if the new AR based RKM is behind this, or is it an
in-house app?
Tony Worthington | Sr. Infrastructure Administrator | Kohl’s Department
Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
Thanks David. Now I don't have to look for my notes tonight. :-)
From: Easter, David david_eas...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Thu, February 3, 2011 11:55:17 AM
Subject: Re: version question
**
The challenge with version numbering now is that the
Good content will take time to build. The raw content behind this new
interface is no different than before. Hopefully this will visibly change
in the near future. Keep your eyes open over the next few months.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed
Shawn,
I believe the KB what Axton is talking about it the official BMC website.
https://kb.bmc.com/infocenter/index?page=home
Kind regards
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 03 February
That is correct.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations
Vijai,
Would you mind answering the other questions I posted?
I have one more: In the model you describe, where no BMC AREA LDAP is enabled,
how would a webservice client consume from Midtier assuming you wished the
client to use a login based within the Active Directory?
John
Hi John,
The information we have available would be found in the Atrium SSO Guide
which can be found here:
BMC Atrium Single Sign-On Administrator's Guide 21-Jan-2011
http://documents.bmc.com/supportu/documents/69/15/186915/186915.pdf
-David J. Easter
Manager of Product
Ben, I suspected so.
I can not create join forms. :( I don't have access.
Why you may ask? You don't happen to suppose I deserve complete
access/tools/information necessary to do my job well, to be fully productive,
do you? :) You're very nice.
Though I don't have direct access, some folks
Hi,
The flat file option was still there in ARS 4.5 by Remedy Corporation.
There were following installation options for:
- Flat File
- IBM DB2
- Oracle 8
- MS SQL
and surprise surprise the same DB options were available for 5.0 (by
Remedy Peregrine Inc.). The first ARS server version
Hi Viki,
One would need to install all servers in Server Group configured to use same
SSO server. Ideally we should not have to worry about the sso plugin details.
Thanks
Vijai
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
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