user override session

2011-08-17 Thread uday kiran
Hi List, When a same user login from diff machines ideally he should get a message session override but its not happening for 7.5.06 can anyone suggest pls Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.

Re: WWRUG 2011 - Special Sneak Preview

2011-08-17 Thread arslist
That’s it, you get the ARSlist Award for best Friday Humour on a Weds. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barry Lindstrom Sent: August 17, 2011 8:05 PM To: arslist@ARSLIST.ORG Subject: WWRUG 2011 - Special Sneak Preview ** http://

Re: New posting rules

2011-08-17 Thread arslist
The system is supposed to scan everything for viruses. I'm not sure what the limit is on the attachments, I assume it is the same as the limit of a posting, So to answer both questions, yours and the other poster: I have changed the limit to 250k I did not mean 250k lines. I meant

WWRUG 2011 - Special Sneak Preview

2011-08-17 Thread Barry Lindstrom
** http://www.video.me/ViewVideo.aspx?ci=23830&vid=812490 Giddy Up and see the complete Barry Lindstrom Production EXCLUSIVELY at WWRUG 2011. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: Seimens ACD

2011-08-17 Thread Andrew C Goodall
Is this with the web client or WUT? And is this for ITSM or a custom app? Keep in mind if this is with the WUT then it is being discontinued, so keep that in mind for the long term. If this is for ITSM, then ITSM 7.6.04 has much better searching and lookup capabilities on people, so may change the

Re: Seimens ACD

2011-08-17 Thread Grooms, Frederick W
It depends on how you are trying to do it ... Are you using the User Tool or Mid-Tier? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, August 17, 2011 1:36 PM To: arslist@ARSLIST.ORG Subjec

Remedy Developer needed in Irving, TX

2011-08-17 Thread Jay Munj
Good afternoon, Our client in Irving, TX is looking for a Remedy Developer please let me know if anyone is interested in this position. Required by: 22nd Aug Location: Irving, US Duration: 3-6 months Req. Details: - 4+ years of experience in all modules of Remedy (mainly Incident Manag

Re: New posting rules

2011-08-17 Thread Andrew C Goodall
Question: Do you scan for viruses on attachments before sending them on? What is the size limit on the attachments? Thanks for making these enhancements. My prediction is that one of the 3 will be the most common attachment: ar.cfg, activelink.log, arfilter.log :-) Regards, Andrew Go

Re: New posting rules

2011-08-17 Thread Meyer, Jennifer L
Dan, Did you mean to say 250K lines? Or did you mean 2500? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wednesday, August 17, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: ADM: New posting rules ** I have added

ADM: New posting rules

2011-08-17 Thread Daniel Bloom
I have added the ability to include attachments, And changed the posting limit from 1000 lines to 250k. This is on a temporary basis to see how it goes. Please only Attach important things, not fancy signatures. Please Note: This also increases the probability of receiving Viruses etc.

Seimens ACD

2011-08-17 Thread Andy Wilkerson
We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of. Andy __

Re: Request Console vs. Direct Entry

2011-08-17 Thread patrick zandi
I agree ! Extra Clicking And traversing the Entire screen to do things.. Also the RealEstate is lost approx 3/8th's inch (browser menu) and then at the bottom as well, so to me it is a whole 2" - 2.5 inches of real estate gone.. Usertool had 1" so a 1.5" loss is huge. Some poor fella with a small

Re: Request Console vs. Direct Entry

2011-08-17 Thread Mahesh
---> We are bypassing the SR for a couple of requirements and build AIF forms. We will be building direct forms in some mcases and wanted to know if surveys can be generated off of a direct custom form. I am assuming that you have generated URL using the Context URL builder to open the Reques

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-17 Thread Ray Palla
Drew; Are you certain nothing has changed on the AD side? If the query was working and now it's not, something must be different. Has the AD been moved? Also, I know you want just one record returned, but the 2000 thing caught my attention. 2000 records is the limit for an unlicensed demo se

SRM 7.6.00 patch 2 installer issues

2011-08-17 Thread Ramey, Anne
We are considering SRM and I'm having trouble getting it installed in my dev environment (ARS 7.5 p6, ITSM 7.6.00 p1, Linux RHEL5). SRM base 7.6 installed fine as did patch 1-but patch 2 just won't install. I keep getting: LOG EVENT {Description=[RIK application information command],Detail=[/

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-17 Thread Alejandro Canon
Hi Drew I had to develop some ARDBC integration with AD few years ago, its purpose was creating CTM:People records querying "User" AD Table. As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users) it will be more efficient and response time will be decreased. If you're que

Re: Enable trace (SQL and Filter logs) for single user

2011-08-17 Thread Misi Mladoniczky
Hi, No, the permissions are validated. I would guess on the server side. You could have all your users added to the group allowing server-side-logging if you like that setup. The actual group is changeable, and is configured under Admin Console -> Server Information -> Logging. If you have a to

Re: Dymanic Text in Trim Text field

2011-08-17 Thread Kemes, Lisa
I use a view field and add html code into the field.. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, August 16, 2011 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Dymanic Text in Trim

Re: Enable trace (SQL and Filter logs) for single user

2011-08-17 Thread Elry
Has anyone tried setting this on the AR System User Preference form when a Preference server is setup. I am curious to see if the same permissions would be required under this scenario. If permissions is not an issue - then this would be a nice "segway" into administrator controlled logging for a

Re: Dymanic Text in Trim Text field

2011-08-17 Thread Elry
For those that are HTML savvy - try using a VIEW FIELD and using an active link to dynamically change the HTML. Here is a procedure for creating a dynamic text field using a View Field. I can't take credit for it - someone posted something about a scrolling marquee a couple of years ago - I just

Making a simple WUT client install package

2011-08-17 Thread Reiser, John J
Hello Listers, Remedy ARS 7.6.03 Build 01 MS SQL Server 2005 MS Windows 2003 We want to move our users to the WUT version 7.6.03 but the new installation format has caused some issues. When the ARSuiteKit for the client is zipped it still is about 200 MB. For years I would put a single user.exe f

Re: Form History Corruption

2011-08-17 Thread Mike Buck
Hi there Thanks, I have tried a normal def export, replacing the character, but on re-import the history gets corrupted in numerous places:( On Wed, Aug 17, 2011 at 1:30 PM, LJ LongWing wrote: > ** > > Have you tried exporting to normal def and replacing it instead of xml def? > > > ** **

Re: Form History Corruption

2011-08-17 Thread LJ LongWing
Have you tried exporting to normal def and replacing it instead of xml def? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Buck Sent: Wednesday, August 17, 2011 6:17 AM To: arslist@ARSLIST.ORG Subject: Form History Corruption ** Hi Every

Form History Corruption

2011-08-17 Thread Mike Buck
Hi Everyone A character ‘ was entered in error instead of ' into the Form History, and this is causing XML corruption (in Panacea). Exporting the form as a def and replacing the character, re-importing, causes –to appear in numerous form and object history entries. This form has since beeen up

Re: RPC: Program not registered

2011-08-17 Thread Howard Richter
What was the issue? Sent from my iPhone 4 On Aug 14, 2011, at 3:09 PM, Abdul Haque wrote: > ** > Thanks Guyz... > i got solution..now its working fine... > > On 14 August 2011 06:45, Howard Richter wrote: > ** > If the java memory is set to high and he has other apps using up memory the > ar

Quering AP:PreviewInfo lead to Plugin Error

2011-08-17 Thread Ganga Prasad Pattnaik
** Hello Listener, We have been working on one of the application which will have Change management integrated with itin one of the requirement We need to find out the present/future approvals attached to the change ticket as soon as the change ticket is sa