Re: disable change flag on hidden fields

While I haven't looked at this particular workflow in a while, I've seen that issue with CHG as well. As far as I can tell there may be a few things going on. The first is that the approval process updates the change and the second is that if you have SLAs attached it's going to update some addi

Re: midtier 7.6.04 with ARS 7.5

Altough you can upgrade Mid-Tier to 7.6.04 it is recommended that ARS and MT be the same version. -Original Message- From: Andrew C Goodall To: arslist Sent: Thu, Sep 1, 2011 8:24 pm Subject: midtier 7.6.04 with ARS 7.5 ** Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1

Re: disable change flag on hidden fields

That means the DB instance of the record has changed and do you want to potentially over write the changes. Approvals fire filters that modify the DB entry. -Original Message- From: Andrew C Goodall To: arslist Sent: Thu, Sep 1, 2011 7:26 pm Subject: disable change flag on hidden f

Re: Remedy HA installation guide

Look for documents that provide Server Group configuration details. -Original Message- From: uday kiran To: arslist Sent: Thu, Sep 1, 2011 7:30 pm Subject: Remedy HA installation guide Hi we are looking for Remedy HA (high availability) installation guide 7.6.4 please help me tha

midtier 7.6.04 with ARS 7.5

Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5? Wondering if you did how much (if any) performance improvements in rendering were gained? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The infor

Re: Remedy HA installation guide

Are you saying the normal installation guide only provides low availability ;) Regards, Andrew Goodall -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Thursday, September 01, 2011 6:31 PM To: arslist@ARSL

Remedy HA installation guide

Hi we are looking for Remedy HA (high availability) installation guide 7.6.4 please help me thanks Uday ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answ

disable change flag on hidden fields

ITSM 7.5.01 What are some of the scenario's where you'd want to keep the "disable change flag" = false on a hidden field? I ask because we're seeing some behavior on "CHG:Infrastructure Change" where users are receiving the message: "This record has been updated by another user since you

Re: VM Clone for ARS 7.6.04

Danny, I am really curious about this.  Do you clone the app, db and mid-tier?  When you clone how do you deal with licensing for Remedy and the DB?  Do all of the records come over? I have not thought about this, but it would save us loads of time and effort. Thank you   __

Size of your enterprise versus admin staffing

Listers, We have been trying to get an idea of what our "sizing" is and how to relate our hardware to that.  Also, support staff.  We'd like to be able to quantify what amount is a reasonable support staff and hardware for our size. Do you have a development staff separate from your administr

Re: WWRUG11: new app and update

Hi (Anders), I use Android :-( Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find

Re: Overlays and Help

Where is this setting? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, September 01, 2011 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Overlays and Help ** Joe, No. There is a

Re: Overlays and Help

It could also be used for a system that is completely custom (and therefore doesn’t need the overlays) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, September 01, 2011 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Over

Re: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario

At least one of the company fields in the record is set automatically to the same company on the people record used. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third

Re: Overlays and Help

I didn’t mean a server wide setting.. but a developer can choose to have his studio (client) in base development mode instead of best practices which is the default recommended mode post version 7.6.04.. Joe From: Easter, David Sent: Thursday, September 01, 2011 3:54 PM Newsgroups: public.re

Re: Overlays and Help

And its possible to call this API from regular workflow created from the Development Studio? If so how? Joe From: Roger Justice Sent: Thursday, September 01, 2011 2:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Overlays and Help ** This is an API call

Re: Overlays and Help

Joe, No. There is a server-wide setting that tells the server to ignore all overlays and only use the base objects. However, as mentioned, it therefore affects every user and every operation – so it cannot be used to do what the original requestor was asking for. The option was put in pl

Re: Overlays and Help

You must be talking about the option of changing the mode of the Development Studio from Best Practices to Base Development? Joe From: LJ LongWing Sent: Thursday, September 01, 2011 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Overlays and Help **

Re: Overlays and Help

Liabt, I recall finding an option that will put your entire server in 'base' mode, and ignore all overlay/custom objects.but nothing that puts a single user in that mode. (Overlay-mode) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt

Re: Overlays and Help

This is an API call from the core developement language ARS uses. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Thu, Sep 1, 2011 2:55 pm Subject: Re: Overlays and Help ** Short answer no.. Overlays are just an extension to what used to be done in the past – di

Re: Overlays and Help

Short answer no.. Overlays are just an extension to what used to be done in the past – disable OTB workflow and create a new object to replace that.. Overlays tell the ARS to ignore the overlaid object, and use the overlay instead. There is no current function advanced or otherwise that would

Overlays and Help

Hi, Is there a way to stop overlays from triggering in our Change Management system during a request of one particular service (i.e. Facilities) without affecting other parts of the CM application? ___ UNSUBSCRIBE

Re: Performance question CTM:People timing

For only 140K records I don’t think you need to do anything out of the ordinary to boost up performance. If your statistics were not updated, it does make sense as Oracle didn’t know it had to use indexes and was perhaps attempting table scans assuming the table has no records if the statistics

Re: WWRUG11: new app and update

Pretty cool for a free app.. Joe From: Daniel Bloom Sent: Thursday, September 01, 2011 10:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: WWRUG11: new app and update ** We are only 19 days away from the conference! First: For those of you that are regist

Re: Performance question CTM:People timing

True... good suggestion. Fundamentally - I was looking for what is "normal" -- what we were seeing was what we thought was slow. But - just cause you think something is slow - does not mean that it is slow. Sometimes -- you have to look to your neighbors and compare. So - thanks to all th

Re: SRM 7.6.4

Hi, Is it possible to take the information from the original question library and make another copy or allow a lookup back to the Work Order Notes? In a message dated 9/1/2011 12:33:26 P.M. Eastern Daylight Time, rjust2...@aol.com writes: ** SRM can only push data from the SR to the Fu

Re: SRM 7.6.4

When you add the word customize the answer becomes probably, just be sure you review what and why you need something. I had a customer request that the summary on the tasks be the same as the summary on the change that was created from a Change Template, a simple filter that had the right qualif

Re: SRM 7.6.4

Can notes/description info be pushed to task from an AIF (Advance Interface Form) if we bypassed the service request process or customize it? In a message dated 9/1/2011 12:33:26 P.M. Eastern Daylight Time, rjust2...@aol.com writes: ** SRM can only push data from the SR to the Fullfillme

Re: SRM 7.6.4

SRM can only push data from the SR to the Fullfillment application WO/CHG/INC. It does not push to tasks. -Original Message- From: Kathy Morris To: arslist Sent: Thu, Sep 1, 2011 12:29 pm Subject: SRM 7.6.4 ** Hi, With SRM 7.6.4, is there a way to push notes/descriptions or wor

SRM 7.6.4

Hi, With SRM 7.6.4, is there a way to push notes/descriptions or work order info into the tasks that are associated with the work order? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 ww

Re: VM Clone for ARS 7.6.04

:) BMC cloud offering, ondemand is on vmware. http://www.vmware.com/company/news/releases/bmc_vmworld08.html http://www.vmware.com/files/pdf/partners/statement_direction_virtual_environment.pdf This disk speed analysis tool came in handy http://communities.vmware.com/docs/DOC-10095 There is a

Re: VM Clone for ARS 7.6.04

I knew folks from Java System Solutions would have done this :) BTW your SSO solution is just amazing. OK now can I get some guidance - some white paper if available etc :-) Thanks Atul Vohra -Original Message- From: supp...@javasystemsolutions.com Date: 09/01/2011 10:35 AM To: arslist

Re: VM Clone for ARS 7.6.04

Sorry it may be more helpful to provide some things we found out :) The midtier environments need resources in the order of CPU, Memory, Disk SPEED The AR Server env.. Memory, CPU, Disk Speed The DB using Oracle on RHEL5.5, Its Disk Speed, CPU if you do NOT have enterprise license. There are ple

Re: VM Clone for ARS 7.6.04

Hi, Yes, we do it for all our environments. Dev, test production etc. VM Ware Cloning is very good for that and very easy if you are running VSphere. Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atu

VM Clone for ARS 7.6.04

All, We were looking in to deploying clones on different VMs which would have ARS 7.6.4 / Oracle db etc. Has anyone looked in to this and is it possible? Thanks Atul Vohra President, ProTech Software Inc. BMC Remedy Skilled Professional (R.S. P.) v7.1 BMC Certified Adminstrator v7.5 ___

Re: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario

Hi Anne, I wasn’t saying put global in company fields. Just use the global for foundation data that is shared. Like in the previous email for Categories etc. Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behal

Re: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario

We have a lot of dups across our support desks/tenancies. For us it had as much to do with privacy for the tenancies as anything else. You have to remember that Global in company fields can give Global view rights to that ticket. For our customers, that was unacceptable. Anne Ramey *

WWRUG11: new app and update

We are only 19 days away from the conference! First: For those of you that are registered, or will register, and are wondering how can I easily see the Schedule without fumbling for paper, there is an App for that! Thanks to Anders Wilhelm who created it You can go to the Apple app store and

Re: Performance question CTM:People timing

One more way to make things even faster in Oracle is to "pin" the underlying T table into memory. Ask the DBA over there to do that -Guilalume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of John Sundberg [john.sundb...@k

Re: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario

Hi, Not sure I agree. And you kind of pointed it out later in your own email. Have most of your data global and any specific ones you can put when your SDs want to raise a ticket to themselves and keep the info within that company. I always make the customer company a operating company as well.