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Re: Remedy Web-service Timezone question for date/timestamp fields

I am not passing any credentials in the header which means it will take the preference of the default user set on midtier and I verified that timezone for that user is set to -8. Thanks Chintan. From: "Garrison, Sean (Norcross)" To: arslist@ARSLIST.ORG Sent:

Re: Remedy Web-service Timezone question for date/timestamp fields

Sean has a good point - also check the user account you are using to authenticate, and check its "AR system User preference" record for timezone setting since this is a client based procedure. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com

Re: Remedy Web-service Timezone question for date/timestamp fields

It uses the timezone of the device executing the java - if that sits on the client then it uses the timezone of that device. What is the timezone of the clients machine? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com _

Re: Remedy Web-service Timezone question for date/timestamp fields

Check the user that you are authenticating with for the web service call (you must pass in a user name and password). My guess is the user's settings are -7. It should be in the user's application preferences. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.

Re: Remedy Web-service Timezone question for date/timestamp fields

Hi Andrew, I am sorry, I should have been more clear. I am consuming a web-service outside of web-service filter action(using a custom java web-service client). Does that make a difference or is it still always server timezone? My issue is both my midtier and ARServer are set to Pacific timezo

Re: Customization on IM COnsole

Option1: Let the users use Overview console, instead of Incident console. In this case no customization is needed. Option 2:There could be a better solution, but without spending too much time I think this will get what you need. 1.You could create a sql JOIN (if it is not there with all the inf

Re: Auto-Table Refresh After Active Link fires

Thanks Sean and Frederick! I'll check that out now on our test system. We go live this Sunday, so I'm hoping to find something before then. Although we have already deployed the 7.6.04 client... and we are getting a lot of complaints about it. thanks again! I'll report back afterwards. Mary

Re: Remedy Web-service Timezone question for date/timestamp fields

Comes from the timezone of the ARS server I believe that executes the web service filter action. e.g. try changing your server timezone and see if it changes. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com

Re: Auto-Table Refresh After Active Link fires

Also look at the Refresh on Entry Change setting for the table -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, November 16, 2011 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Auto-

Re: Application Pending Form

Mike, We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that SRM was trying to use the assignment engine on every request, even though we don't use it. This was causing the Application Pending form to have a lot of unprocessed records. I didn't find any application configuratio

Remedy Web-service Timezone question for date/timestamp fields

Hello all, I am getting an element back from Web-service which looks like this 2011-11-09T05:00:00-07:00 Now, question I have is who sets "-07:00"? Is it hard-coded in midtier code or does mid-tier gets the timezone from preference form for default midtier user? Thanks Chintan. __

Re: Auto-Table Refresh After Active Link fires

What are your settings for "Initial Row Selection" and for "Refresh Row Selection" for the table? Have you played with those settings to see if it does what you want? I have had similar issues because tables were set up a certain way by default and had to choose the "Retain Selection, No Workf

Auto-Table Refresh After Active Link fires

Hi All! We are in the process of upgrading to ARS 7.6.04 on our prod servers; and we have locally created forms, etc. Currently we are on 7.1.0 patch 006. During testing we found a 'new' feature we'd like to workaround or disable if possible for certain tables. We have some tables in which se

Problems changing the status of Service Targets

ARS 7.1 patch 8 SLM 7.1 patch 2 I wanted to set several service targets to "Disabled" because we're changing our Categorizations and the old targets would sometimes interfere with the new targets (even using groups). I've tried changing status and saving on two environments now, and when buil

Re: Application Pending Form

CAI:Events and NTE:SYS-NT Process Control are two that come to mind. CAI Events is mainly for SRM requests. NTE:SYS-NT Process Control is for notifications. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Wednesday, Nov

Re: Application Pending Form

Hi Danny, In the form field on AP, they are from: SRM:RequestTMS:TaskCHG:Infrastructure Change Other entries appear, but they disappear very quickly. I think you've answered my question though - they should be getting cleared out by the sound of it. Thanks -Mike Date: Wed, 16 Nov 2011 17:06:55

Re: Application Pending Form

Hi, Depending on what you see in there, depends on what process or plugin is not clearing them out. Are they all the same information? Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: 16 November 2011

Application Pending Form

Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in t

Customization on IM COnsole

Dear Friends, Please help in the below customization: I need to show thos Incidents as well in IM Consoloe in 7.6.04 which meet the below critiria as well . the incidents which are not assigned, but have tasks that are assigned (to user or groups) will also be shown. In these cases, user will ne