Re: ARS 7.6.04 Field Push Issue

2011-11-25 Thread Sanford, Claire
I know they are pushed there. What I need to push it isn't pushing. I need the "work log entry" whatever it is and the "time spent" entry. Which is now called "effort time spent". We have some teams here that report on a very granular basis. So, if you are on an Incident form and put an entr

Re: ARS 7.6.04 Field Push Issue

2011-11-25 Thread Rick Cook
Work Log entries are already pushed to a separate form, Claire. It is called HPD:WorkLog. But I agree with you about the field names. Distributed Development has its drawbacks. Rick On Nov 25, 2011 10:08 AM, "Sanford, Claire" < claire.sanf...@memorialhermann.org> wrote: > The deeper I get int

ARS 7.6.04 Field Push Issue

2011-11-25 Thread Sanford, Claire
The deeper I get into this the more I absolutely hate the people who totally messed up the back end of the ITSM package. In the beginning it was a little messy. 3 different programmers doing the three different major forms. People complained. Kelly got it fixed. Field IDs matched, Field Names

Re: Creating new classes in CMDB crashes ARServer

2011-11-25 Thread Howard Richter
Also look at memory usage by the server. Sent from my iPhone 4 On Nov 25, 2011, at 9:14 AM, Rick Cook wrote: > ** > I have seen this be a problem in servers that are part of a server group. > Separate servers seemed to be ok. > > Rick > > On Nov 24, 2011 6:11 PM, "Mauricio M." wrote: > He

Re: Creating new classes in CMDB crashes ARServer

2011-11-25 Thread Rick Cook
I have seen this be a problem in servers that are part of a server group. Separate servers seemed to be ok. Rick On Nov 24, 2011 6:11 PM, "Mauricio M." wrote: > Hello everyone, > > Anyone experiencing arserver crashes whenever you try to create a new > class in Atrium CMDB? > > Platform is Solar

Re: Creating new classes in CMDB crashes ARServer

2011-11-25 Thread Remedy
We had a similar problem on our Solaris environment where adding, deleting, or modifying an attribute in the Cmdb by any method would cause the Arserverd to core dump the system. After weeks of sending log files and other stuff, support finally advised us that there was an issue in CMDB 7.6.04

Anyone figured out how to use the following in arplugin.h?

2011-11-25 Thread Danny Kellett
Hi, Asked BMC Support and they say they couldn't help as its internal. But the following code is in the arplugin.h, distributed with the server install. Has anyone tried it? Thanks and kind regards /* signature for the plugin's signal handler */ typedef void (AR_PLUGIN_SIGNAL_HANDL

Re: Fast & List Threads [I]

2011-11-25 Thread Misi Mladoniczky
Hi, You might want to check this out with RRR|Log, which you can test for free until December 31, 2011 (this will soon be official). Just register an account at http://rrr.se and contact me off list. You would need to turn on API-logging during your peak hours, and then analyze this file. What y

Fast & List Threads [I]

2011-11-25 Thread Paul Nicolaides
Classification: For internal use only All, I am currently reviewing a well established fully bespoke Remedy system for opportunities for performance improvement and would like to know peoples thoughts on my proposed change to the fast and list thread counts. The hardware powering this system i