Hi,
I did my PTT (Performance Tuning Troubleshooting class) in 1998, and had
an argument with the teacher.
I produced some log files to prove my case during class, but she refused
to accept that as proof, and I gave up ;-)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
LJ,
If you use the constructor or set method that takes an array of Strings,
you get a regular list. If you use the constructor or set method that
takes a list of EnumItems, you get a custom list.
I'll leave it to you for feedback on how obvious this seems :-)
John
Hi,
I definitely vote for Commit Changes!
Why use the ugly Run-Process bla bla bla syntax, when you have an action
that does the same thing?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License
The last line... really?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: 12 December 2011 08:31
To: arslist@ARSLIST.ORG
Subject: Java API Help - SelectionFieldLimit
LJ,
If you use the constructor or set
I find a good strategy sometimes is to locate the corresponding item in the C
API as it's usually better documented.
In this case, it seems these are used when you are importing or exporting VUIs
(type = VUI) or mail templates (type = MAIL), and they allow you to specify the
specific VUI or
Thanks to Tauf and Rick! Appreciate all the info!
From: Chowdhury, Tauf tauf.chowdh...@frx.com
To: arslist@ARSLIST.ORG
Date: 12/09/2011 05:05 PM
Subject:Re: BMC Analytics
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
Yeah Misi,
I'm a bit surprised that the run process commands have grown so much faster
than the actions. I guess it's quicker to develop features as Run Process
commands rather than have dev studio hold our hand and check the syntax and
context on entry. I know that it wouldn't be practical to
First let me thank everyone for their feedback on the first 2 emails..
Now for the next piece of the question.
If I can find data in a search, to me that means that the data exists in
the database already. Would there be any reason that fields would be
required to be added to a form or
I doubt too many instructors would be taking you on in argument about
Remedy these days Misi. They'd have to be game!!
One thing I'd like to add is that all other things being equal I think the
query version of delete entry should be a fair bit faster for bulk deletes.
I think if you do have a
Hi,
I have doe quite some testing with deleting entries.
The problem with Application-Query-Delete-Entry is that it is treated as
ONE database transaction. That means that the database needs to be able to
roll back the delet, and copies everything to a transaction-space or
something like that.
Thanks Misi, you are a founatin of knowledge and I guess that makes sense.
It would be one database transaction and everything would need to be rolled
back if it failed. I've used it to delete several hundred temporary rows at
a time no problem and it is faster than running several hundred
Hi,
If your children is to be deletet, I think that a
Application-Query-Delete-Entry call would be the cleanest way to go.
If the child does not want to be deleted, it can send an Error.
If you do a push, the database will be updated, and the modify-filters
will run, which seems unnecessary. If
Not all fields were loaded in to Analytics Universe. You will need to add
them and then export your changes back in to the Universe. I would
recommend getting training on setting up permissions and adding fields to
the Universe as will as learning on how to create reports. As a Crystal
LJ,
If you looked up the meaning of snide, you'd find the following
definition: Malicious, derogatory, counterfeit, sham.
Clearly, stating it's not obvious - which it isn't, given you've asked
the question and come to the same conclusion - is entirely reasonable.
I made time to help you and
Good morning folks,
I wanted to post this to see if anyone has any ideas as well as a warning for
those that haven't yet applied 7.6.4 SP2.
What we are running into is random slowness and eventual locking up of our
browsers while accessing ITSM 7.6.4 SP2. Some people occasionally see the
I had put in a RFE back in 2010 to change the `! into a Phase Override radio
button, but it was closed. I had suggested the radio button/dropdown so we
could override the phase in all directions (I can see times where we would want
a filter to run in Phase 4, such as if we have to push to on
Shawn
Have you ruled out the JVM running out of memory, or run away threads?
Can I suggest you take a look at JVisualVM. Run it against your test
instance and see if you can replicate the problem through usage. Or
jconsole, which is a bit less intrusive, against your production
instance - both
Have you guys looked at setting a value for the Max Get List? If it's
set to 0, you may be waiting a long time for queries to execute and
return values and it in turn can present itself as a mid tier
performance issue.
From: Action Request System discussion list(ARSList)
I've sent BMC the output of dumpthreads.jsp which I assume displays enough data
to see whether it is a memory issue or not. Fortunately we are running into
this problem with our pre-production 7.6.4 and development 7.6.4 environments,
so even though it is costing us money in terms of my
We purchased/installed xMatters/Alarmpoint 4.1 and ITSM Helpdesk Integration
2.2, with mixed results.
Current status:
Alarmpoint *notification node* [their term] is functioning as their marketing
data claims, providing manually-triggered two-way traffic (notification by
server, response by
I do not believe those fields are taken into consideration when
sending a notification using the Notify action in a Filter. I know
that the ITSM suite does look at Notification Availablility.
If you are sending the notifiaction to a group and do not want certain
users to receive that notification
Ray,
I think the answer depends on what your looking for. I have found that
xMatters (not owned by BMC although they resell the product) can do a lot.
Sales folks will even have you think you can't live without it.
In my opinion many of the items that are controlled through xMatters should
My organization has elected to not use archiving for the last year and we have
now run into a space issue. I have been tasked with backing up and purging a
large volume of rows from the ITSM tables. Has anyone had to do this and if so
be willing to share a script? My fear is that relationships
While you'll brought out this idea, if at all BMC ever intends to change the
way this works along the lines of your ideas, it would be even cooler if
they changed it in such a way that you could control the specific phase you
would like each action within a filter to run after you check that
Best to do from Archive form properties of desired forms, e.g. purging
data using form property archiving from HPD_Help_Desk will also clean up
related associated data due to built in filter workflow on DELETE.
Do you means archive - i.e. to another form or db, or purge the old
data?
Attached
Alternately you can also delete obsolete records from table, export table
data, truncate table and import back the data, in that order to free up
unused blocks used by large tables in Oracle..
This would perhaps be quicker if you have large number of tables you wish to
perform that exercise
Hi everyone,
Someone could explain the Best way for upgrade of AR Server to version
7.6.04 ?
Our scenario is upgrade from 7.0.01 to 7.6.04 ...
We did the upgrade of our server, but, in this case, the process didn't
bring to the new Server the related data (arx) and workflow objects
from
John,
I then apologize...sarcasm is extremely difficult to pick up in this medium.
Going back and re-reading your post, I can read it in a different frame of
mind and see that were was no malicious or derogatory intent :)
Thank you for the time you spent helping a fellow lister...it allows me to
Instead of the Notify action, push the message through the Notification
Sub-system (NTE).
Thanks
Mahesh
On Mon, Dec 12, 2011 at 12:00 PM, Vikram_Betholi
betholi.vik...@gmail.comwrote:
I have written a filter to send the noification to the respective group by
selecting the Notify action.But
Hi all,
I'm finally back to working on my disaster recovery server configuration,
after a six month diversion for other projects. Having never worked in an
environment where the Remedy server name was different than the host name,
and after some intial reading, I had a couple of configuration
Hello List,
Our environment is:
ARServer: 7.5.00 Patch 004
(2-installation) MT Server: 7.5.00 Patch 004
AR Server OS: AIX 6.1
Mid Tier OS: AIX 6.1
Web Server: Websphere 6.1
Database: Oracle 10 g
Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox
If you are using the Group email id (Distribution list) in the filter
notification, then check if the deleted user's email id is still part of the
DL, we had similar concern in where user was receiving emails even after being
removed from a support group/remedy.
Behind a firewall, you HAVE to specify a specific port that has been configured
by the firewall admins to be allowed on the network..
If you default it to 0, it tells the AR Server to use a default available port
on the server, and you would require to enable your port mapper and remove the
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