Hi
the Work Info tab on a problem management ticket, once user select a
work info item to view, user should be able to view the other work
info items without coming in and out of the 'Investigation Work info'
window all the time.
For Example: In work Info Tab has about 19 work info items and user
Hi,
Before you rotate your logs, you could always remove the AIE rows I guess,
and then get a usable logfile for anything but checking AIE session
activity.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
I was trying to think of a witty SSO Plugin push, but failed. :(
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Hi All,
I have a requirement to set up a Reporting server in remedy.
As per our process, we need to purge data from Production server after
every 3 months to maintain performance and data storage.
We need reporting Server only for reporting purpose which will hold
all purged data and real time d
Hey Ven...
Which documentation are you looking at?
Chapter 10 of the BMC Integration Guide for 7.6.04 looks pretty good.
On Jan 31, 5:53 pm, Ven wrote:
> Mid-tier is installed. Developer tool points to midtier's url.
>
> Running it from the remedy client gives the usual:
> "The page cannot be
We archive 60 months > to data warehouse. Then cognos reports from there.
The read only table - talk with Dba. However, you can use guardium/Sim to watch
data changes that are occurring by Dba or etl ... Automated process.
Sincerely,
D
On Feb 1, 2012, at 4:37 AM, Hari Vishwakarma wrote:
> Hi
Sagar, not sure what version you are on, but most of the newer versions have a
"history" button above the work detail table (on the Problem Investigation
form) allowing you to view all work detail entries in a long running text field
together. Is this what you are looking for? Nate.
Nathan A
Hi Natham,
I have one table (WorkInfo) in the form.
When we click the table row pop window shows all the info of that row.
For next row info I need to close the popup and click on the next row
of the table row so pop up window shows all the info of next row.
How can I view all Table row items f
With the version you are on, you have two options:
1. Open the work info items individually
2. Use the "Report" button below the table to view all the work info entries in
an appended text field as a running list.
Your only other option would be to customize the table field on the Problem
Inves
did you import the .pcf file to the vpn client? John has a good point
as we ran into the same issue. i ended up installing the clients on
my laptop and connecting via IP to the client tool and dev studio ...
On Jan 31, 9:57 am, John Sundberg
wrote:
> Ran into this with a customer lately too.
>
We had a similar requirement for which we end up doing a small
customization.
basically we added a table field on the work info dialog which will
refreshes to show all the workinfo entries of the incidient ticket.
And if you select the row from the table field then it displays that
workinfo entr
Hi Nathan,
I am looking Once user selects one of the work info item and view in
investigation work info popup , he should be able to navigate through
remaining workinfo items in same popup for same session without
closing the PBM :Investigation work info Popup window.At present
scenario is once us
All things that have been addressed on the latest version as you can now simply
click through the entries and the contents display below directly on the
Problem Investigation form (No Popup at all), but on the version you are on you
would have to customize to mimic the behavior. Nate.
Nathan
Hello,
I am wondering how to map approvers to an AD HOC Change Process...I see where I
can do it and I follow the instruction in the guides to establish the approvers
but for some reason when we run through the change request process there are no
approvers identified and when that happen the cha
Mike,
Is the change being related to the Ad Hoc process? You mentioned adding the
approvers but not about configuring the process to tie back to the Change
request.
On Wed, Feb 1, 2012 at 3:03 PM, Mike Hocks wrote:
> Hello,
> I am wondering how to map approvers to an AD HOC Change Process...I se
Hi Listers
I've been testing NE in Atrium CMDB 7.5 patch 003 and I have some questions I
hope you can be kind to answer.
I've configured NE for using Inline Normalization, so CTI and
Model/ManufacturerName will be completed/corrected in real time when creating
or modifying CI's.
I´ve configure
This may sound stupid, but I have tried everything I know. Does anyone
know how to remove the Approval Central and the Overview Console links
from this home page? I have removed them from the entry mode, but they
still show up anyway.
Thanks.
Bola Oyefeso
__
Change the permissions of the form to admin only (assuming there are no
approvals) then only the admin staff can see it on the home page
Stuart Schon
Service Desk Systems - Manager
Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 458 592 245
st
The next Rocky Mountain Remedy User Group (RMRUG) meeting is scheduled
for Wednesday, February 29th, from 8:00am -- 12:00pm at the Inverness
Hotel in Englewood, CO. The agenda is still being finalized, but here
are the meeting logistics for reference:
/
Date: /February 29, 2012 (8:00am -- 12:
Open up form Approval Central in your admin tool. Go to form> form properties
and remove the "Enable Entry Point" checkmark. Save. Is this what you did?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Wednesday, February 01, 201
Hi Listers,
Just a heads up to let you all know that we will soon be putting out a call for
papers for the WWRUG12 to be held this year in San Jose, California. Now is
the time to prepare your topics for our upcoming conference. We are looking
for topics that fall into categories such as Case
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