Re: Complex permission group check

Hi, Maybe you can make a filter in FORM:A that pushes the record into FORM:B. The user would then modify the FORM:A record, presumably setting a couple of display-only-fields that will be sent on to FORM:B. A Push-Fields in a filter has Admin-permissions. Best Regards - Misi, RRR AB, htt

Tasks - Assign NULL group to Change Coordinator group

Hello everybody, Due to some Change license quantity limitations we plan on using Tasks a lot. We (IT) are having a little heartburn with Task Templates not being able to dynamically route to a Support Group. Our IT department would like to use "shared" templates for things like application upgr

Re: .NET API

"Official" BMC recommendation would be to use web services wherever possible - and if not possible, to use the Java API to be fully supported. Web services will provide an abstraction layer between applications, allowing the applications to revision without affecting the provided service. Most

Change server time

Hi Listers, Please let me know what would be the impact of changing server time from PST to GMT? Also what could be the possible impact on integrations with Remedy? Are there any specific steps that we need to follow? Current env : 6.3 p020, oracle 9.2. Thanks. ___

Complex permission group check

Hi listers, I have a problem that I've solved, but I think that there is an easier (and more elegant) solution that the one I developed. Here's my case: I have two forms: FORM:A FORM:B Both forms are related, so 1 request in FORM:A is related to many requests in FORM:B. I have a table in FORM:A

Re: Menu Style issue on AST:Form

You may be right.. it may not be a good idea to do it outside of the class manager. I haven’t worked extensively with CMDB so I do not recall if we are allowed to change attributes like that on the form directly. I just remember the part about creating new fields through the class manager.. Joe

.NET API

Hello Everyone, I understand that the .NET API for Remedy is not officially supported by BMC, and that Appajee (the original developer) has left BMC. I believe he actually left in 2010, came back at some point, but left again in 2011 (this is only speculation - my apologies). https://communities

ADM: I will be in Bengaluru for two weeks

I will only have the one weekend free, May 19/20, but if anyone wants to say hi while I'm there, or better yet discuss their working towards an India based Remedy Users Group, That would be great. Best to send email to daniel.bl...@danielbloom.ca rather than the ARSlist. Cheers Daniel Da

Re: 6.03.00 Compatibility Matrix Needed

If you go onto BMC Communities and do a search for 6.3.00 documentation You'll find the documents. It's the first hit from the search list. -David J. Easter Manager of Product Management, Atrium AR System BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expresse

Re: 6.03.00 Compatibility Matrix Needed

Rofl .. Your in a rare mood today Pritch. Wait: you didn't put in your two weeks did you! I'll be mad Sent from my iPhone On May 9, 2012, at 15:45, pritch wrote: > David - I admire your knowledge of where everything is. However, one could > point to the fact that 6.03.00 is no longer

Re: Menu Style issue on AST:Form

Joe, the AST form. You suggest updating the BMC.CORE:BMC_Application form? Like I said, they were set up as Overwrite in the class manager. -- Chris Danaceau 240-386-6728 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Atrium CMDB 7.6.4 - relationships

Is there an effective difference for which relationship object you derive from? I am looking to create a new relationship that seems component like, but BMC_Dependency is used for similar things as well. Does it matter which I choose to make my new relationship a sub-class of? Kelly Logan, Sr.

Re: 6.03.00 Compatibility Matrix Needed

David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok

6.03.00 Compatibility Matrix Needed

I do find such statements interesting in a world where every document ends up in the Google cache, EULA or no EULA. Indeed, JSS gets a lot of good publicity/business from non-BMC/HP users with our online documentation that's been indexed and is of use to others studying SSO technologies. Jo

Re: Menu Style issue on AST:Form

Are you changing it on the base (primary) form or the join? From: Danaceau, Chris Sent: Wednesday, May 09, 2012 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Menu Style issue on AST:Form ** I created several fields with menus for the Application Class. F

Re: Menu Style issue on AST:Form

Chris, How did you add those fields into your AST:Application form? Have you run Sync Asset UI with CMDB to display the field on Asset side.? Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: "Danaceau,

Menu Style issue on AST:Form

I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. W

Re: 6.03.00 Compatibility Matrix Needed

I understand that concept and appreciate the link David, but BMC should stop breaking their web site links in previously released documentation if that's how they feel about it. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: 6.03.00 Compatibility Matrix Needed

Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 Yo

6.03.00 Compatibility Matrix Needed

Would anyone happen to have a copy? I seem to have misplaced mine from 2005... oddly, and all the links to it on the BMC site seem to be broken. Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.

Re: Direct SQL question - in Log file ARACTSQL("xxx",0,-1,-2,1000000161)

Yup – true that.. and that sounds a lot more favorable than calculations in SQL as an upgrade would still preserve that customization just in case an upgrade on the DB changes the way that calculation needs to be done.. Joe From: Grooms, Frederick W Sent: Wednesday, May 09, 2012 10:00 AM New

Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2

To echo the others, I've noticed strange happenings and anomalies when users are on IE7, not even 6. Even if you by some miracle get this latency issue resolved, you are sure to run into plenty more issues with pages rendering properly, and javascript errors. Like the others said, it's time to let

Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2

IE6 is truly at the end of its life. Even Microsoft is aggressively trying to move people off IE6: http://www.ie6countdown.com/ The next version of AR System will not be supporting IE6 or IE7 due to the issues that they cause with modern web applications. While still supported on ITSM Suite

ITSM 7.1 Audit Log

Hi , Currently i am using ITSM 7.1 problem management .My question is how to use the View Audit Log . I am aware of below . On the Problem Management console, click the Search Problem Console tab Open an problem Ticket . In the navigation pane, choose Functions > View Audit Log. When i click

Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2

If upgrading IE is a problem, why not use Firefox? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Phil [philip.bouc...@logica.com] Sent: Wednesday, May 09, 2012 3:58 AM To: arslist@ARSLIST.ORG Subject: ITS

Re: Nested Active Links

You have the right idea A form with a table where you can select multiple employees and a second table where you can select multiple roles. On button click call guide 1 that walks the employee table for selected rows. In guide 1 an Active Link calls guide 2 that walks the selected roles. In guid

ITSM 7.6 upgrade from 7.0.03 Patch 9

We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. - Upgrade ARServer from 7.1 to 7.6 done -> OK - Upgrade Atrium from 7.1 to 7. done -> OK - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed -> KO The logs about upgrade ITSM writing problem with import form Help Desk and other. Here some row

Re: Nested Active Links

Any help would be greatly appreciated. Regards, Sapna On Fri, May 4, 2012 at 9:55 PM, Sapna Motwani wrote: > Hi, > > I have a situation where I have three tables, > > Table 1 Employee Table with two columns Employee Name name and Employee ID > (Primary Key, GUID) (Employee Master Form) > Table 2

ITSM 7.6.04 Consoles slow to open with IE 6 SP2

Phil Download Fiddler, load the website, and look at the statistics to see what is taking the time to load. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Whe

ITSM 7.6.04 Consoles slow to open with IE 6 SP2

Hi, We are deploying ITSM 7.6.04 to a user community using IE 6 SP2 and IE 6 SP3. (We cannot get the browsers upgraded at this stage.) IE 6 SP3 works ok but when using IE 6 SP2 there is a long delay when opening the INC, CHG and PBM Consoles of several minutes. All other forms peform ok, we just

Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.

Thanks all, last night we were able to write a filter plug-in for the same. And it works fine.. Just a bit impatience on my side to post the issue too soon. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May