Hi,
I think we are overcomplicating things.
I have read between the lines here, and think that Sagar is talking about
a simple multi-tier search-type char-menu...
You should give us detailed examples, otherwise we can never help you.
This could be your setup:
FormProductCat:
FieldProdCat
I will be out of the office starting 05/16/2012 and will not return until
05/17/2012.
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hello all!
I am having difficulty with a process I'm trying to add to the Incident page
(HPD:Help Desk) when the Window has been Opened on an Incident. (Active
Link on Window Open)
Evidently, in ITSM (version 7.6.03, mid-tier, windows), if one Searches for
an Incident and single or multiple
$USER$ does not have strange values on any version of AR System that I have
known – and I have been through quite a few versions..
It is the Remedy User Login Name used to login into the client. There is NO
OTHER possible value it can assume.
Values like ‘Remedy Application Service’,
Hi Joe –
This is that same request from before, - sigh. I’m attempting to notify
the user via a popup that this particular incident that they have wandered
into, is already currently open by someone else.
However – I am saving the $USER$ value in an Active Link on Window Open,
and YES it Does
Hi again! I found it! My field that was getting the ‘smim’ in it
from Searching… had a ‘Default Value’ of ‘$USER$’ – so I wiped that out –
a default value is not needed – and now it works as expected!!
Those Default Values are tricky!It was getting the search user id in it
I would not use client side technologies for data validation or
sanitization; at some point someone or something will bypass it (api, web
service, import, workflow, etc.). I wrote a Java plugin that uses the java
regex capabilities to do something similar. It relatively simple to write
and you
I agree. I haven't had a chance to write a plugin yet but we have a few
cases where we built DB functions or server side scripts (.vbs, .bat) that
we call from a Filter using Direct SQL or Run Process. It isn't as elegant
as what Axton describes but is more or less the same concept; off load the
A question regarding a Load balancer and multiple Mid Tiers Can I have
multiple mid tiers point to 1 AR Server or do I need to have an AR Server for
each Mid Tier?
We are running the 7.6.04 from the Pre Config Stack Installer on a Windows
2008 Server with a SQL backend
Thank you!
-Mike
You got to be careful on what you set your fields when you open windows, using
your window open active link as well as ‘Get Entry’ filters.. You can end up
setting in the fields what you set into them during such operations,
irrespective to what may already be existing in the database – it will
Thanks for the input guys.
In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front. In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more
You can have multiple point to one.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
We have multiple Load Balancers pointing to multiple Mid-Tiers and the multiple
Mid-Tiers are all point to a single AR Server.
Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
Confidentiality Notice: This message and any files
You can, but then you still have a potential single point of failure (or
bottleneck).
- Original Message -
From: Andrew C Goodall ago...@jcp.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 16, 2012 3:11:15 PM
Subject: Re: Load Balancer Mid Tiers
You can have multiple point to one.
Awesome, thanks a lot for the reply!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America
Account)
Sent: Wednesday, May 16, 2012 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer
Interesting, we need to build out our environment for 500 concurrent
connections, do you think we should plan for more AR Servers to accommodate 500
concurrent connection?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
I would say that 500 concurrent users isn't to much for some servers
to handle. It all depends on your hardware and your code. If you are
using out of the box, what are those 500 users going to be doing? If
it is custom code, how cleanly is it written. Performance testing and
improvement is a
server group 3 heads with everything loadbalenced
1 oracle db replicated to standby system
what more do you need.
On Wed, May 16, 2012 at 3:28 PM, Hocks, Mike (DOT)
mike.ho...@state.mn.uswrote:
Interesting, we need to build out our environment for 500 concurrent
connections, do you think we
Hi Joe –
I thought you said you were nice on Wednesdays?
I’m not carelessly manipulating field values… this is my own custom field.
It is getting set to the database via a ‘Direct SQL’. (which was your
recommendation in the first place a few days ago…)
Perhaps my descriptions are not easy to
Here is a very simple Java plugin to get you started (38 lines of code).
The plugin accepts 2 parameters; a regex and a value, and returns
true/false on whether the string conforms to the regex. You can extend or
modify this to perform a conversion instead of doing a comparison.
import
Thank you Axton! We'll give it a go.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, May 16, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field
** Here is a very simple
Similiar to what Brian mentions below, I think you have no other option than
writing your own filter to overwrite the row level access fields during
certain key incident events.
However, you will also have to determine the business rules as to when you
want to overwrite the access, and when you
Brian, thanks a lot for the info...so it sounds like the rule of estimating 150
concurrent connections per mid-tier is way off base...we are running a quad
core xeon proc with 24GB of RAM w/ Windows 2008 64BIT ... sounds like we are in
good shape our environment? We do have Mid-Tier and the AR
Thanks Patrick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, May 16, 2012 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer Mid Tiers
** server group 3 heads with everything loadbalenced
1 oracle db
Mike, per the latest BMC Reference Architecture document, the Midtier can
handle up to 150 peak concurrent users per CPU and 300 peak concurrent users
per 2 CPU virtual machine (VM). The performance ceiling is typically with the
instance of the webserver supporting the Midtier and the
Thanks a lot Nathan I appreciate your help.
-Mike
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Wednesday, May 16, 2012 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer Mid Tiers
Mike, per
Mike,
I am sorry, I meant that the AR server should be able to handle it. I
would go with the 150 limit per mid tier. I haven't tested it to see
how many it can actually run, but it can be pretty frustrating if you
don't have enough of them to handle the load. I believe that you only
need one
We just set up a similar environment with 7.6.04. We setup 1 mid-tier to 1
ARSystem server and had another ARSystem server in the server group for
admin functions, so the final was 2 mid-tiers and 3 arsystem servers. Keep
in mind that the sticky bit needs to be enabled between the load balancer
Sounds like a good size server however as others have pointed out the
configuration doesn't seem ideal for the load you are looking at. The two
things that stick out to me are the AR server and MT are sharing this
server and it was built using the pre-configured stack installer.
If you are going
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