Re: How to change "Button text" in SRM?

Hi, Thanks for this detailed response. Although it seems possible, I doubt whether management will let me do this. I'll try to have our Dev-environment copied to tamper with it. Regards, Rob ___ UNSUBSCRIBE or access ARS

Re: How to change "Button text" in SRM?

Hi, Thanks. I already supposed so :-( I'll have our Service Delivery Manager go back to the customer, as he was the one who "promised" this :-( Regards, Rob. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: how to migrate the changes from a pre-overlay ars server(7.1) into overlay server(7.6.04)

Hi, If you can determine which objects to migrate, and which are CUSTOM and OVERLAY respectively, you can use RRR|DefBPCU to convert the exported DEF:s to the correct overlay-setting before the import. https://www.rrr.se/cgi/tools/main#rrrDefBPCU Best Regards - Misi, RRR AB, http://www.r

Re: how to migrate the changes from a pre-overlay ars server(7.1) into overlay server(7.6.04)

I might look at how difficult it would be to manually re-create these changes. You have the 7.1 version and just need to almost just rekey them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, August 20, 2012 3:40 PM To: ar

how to migrate the changes from a pre-overlay ars server(7.1) into overlay server(7.6.04)

I created a copy of our prod env which in on ars 7.1 custom apps and upgraded it to 7.6.04 p002 a few months ago. During the upgrade process I used bpcu utility to convert the OOTB core forms like email system, user, group etc.. to overlays where we did customization. The 7.6.04 server is run

Re: Flashboard drilldown opens first record

Sorry, forget to identfy the Remedy version as 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Flashboard drilldown opens first record

We have configured flashboard's that allow drilldown. On our custom forms clicking on the flashboard returns a list of the records pertaining to that flashboard. However, for the HPD:Help Desk form clicking on the flashboard opens the first record in the list. I've researched this problem but c

JOB: Perm Senior Remedy Developer Needed on East Coast!

Hi all! I currently have a permanent Senior Remedy development opportunity located on the East Coast! The area offers a low cost of living, great schools and is in close proximity to the beach. Feel free to e-mail me if interested. Thanks! Todd Kiefer Senior Technical Recruiting Manager Column

Re: AD People Integration Choking due to Max Filters for an Operation

Hi, If you use an escalation instead, that triggers on these 1500 records, each record will be treated as a single transaction. That way it can scale indefinitely. Another way is to do a Push-Fields from ACTL:s instead, if a user is performing some kind of update. Each updated record will be trea

Re: AD People Integration Choking due to Max Filters for an Operation

I also have an ARDBC vendor form against an LDAP query of AD. The Escalation I use runs off of a query to pick up a subset of the records in the Run If, which triggers a Push Fields to a staging form, which then has several filters off of it. I am on 7.6.4 SP2 for everything, and do use the CM

Re: AD People Integration Choking due to Max Filters for an Operation

ARDBC Vendor form against AD with a "Process" check box which is a display only field. The only thing the escalation does is every hour come through and check the box. Filter workflow then fires on Modify which determines if any changes have been made to the person and pushes/updates according

Re: AD People Integration Choking due to Max Filters for an Operation

How are you getting the data from AD into Remedy? I have an integration that serves the same purpose and I use Escalations to make the updates on a scheduled basis. As a result, each record triggers the filters in its own action rather than in bulk. I'm processing about 4,000 records daily no

7.6.04 AD Integration and wildcards

Hello, Has anyone experienced an issue with AD integrations where using a percent ("%") as a wildcard doesn't work? Using an asterisk does work as a wildcard. The percent sign worked in our 7.1 environment, but not 7.6.04. I have an issue open with BMC, and they said it was an already identified

AD People Integration Choking due to Max Filters for an Operation

Has anyone had luck due an enterprise size people integration with ITSM 7.6.04 with any sufficient amount of People updates? We've got an AD integration that intakes people data changes, validates/massages the data on a Staging form, then updates CTM:People. The problem we're having is it cho

Re: OT: Client Sensitivity

What tab is the Profession field on or was that a customized field you put into the system? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 17, 2012 11:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT:

Re: ARS generational logging

Thanks David and Fred ... I missed that setting. I've changed it and will watch it work today. I like to use rrr|Log but it's a pain to constantly be aware of stopping/starting logs or they become way to large. By writing at the top of the file I'm interpreting that as the 'beginning' which I'm

Re: Field Menus Wrong In New Class

I have experienced the same issue Try doing the othr way ie make it as append and then save the class I havnt tested it but give it a try I might work Regards Kiran --Sent from my samsung mobile So Typo's or funky words might /will be present. On Aug 20, 2012 5:38 PM, "Frank Caruso" wrote:

Re: ARS generational logging

David, You are correct in how the logs roll over. On Unix/Linux logs, to find the end of the log you can search for . Everything after that is earlier than what is above it. It sounds like the new config option makes the regular logs work like the newer java logs (where you can keep a se

Re: ARS generational logging

Susan, As far as your comment about keeping logs running, maybe you know, but you can already do that on 7.5 by setting the Maximum Log-File Size in the Server Admin form. When looking at the files in that case, you have to keep in mind that when the max size is reached, it starts writing ove

Re: 6-8 project - Remote

I knew I stole it from someone I respect the opinion of :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Sunday, August 19, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote ** LJ,

Field Menus Wrong In New Class

ITSM 7.6sp2 ARS 7.6sp2 Created a new class, add several custom attributes and attached menu to some of the fields. Ran the SYncUI which created the AST view of the underlying class forms. All looks good except the menus on the fields are set to Overwrite but they are Appending. I have checked t

Join Forms in ITSM 76 Apps

ITSM 7.6 sp2 ARS 7.6sp2 Want to create a join form between two classes. One class is BMC:PhysicalLocation and the other is a custom class. I can create the join form using the developer tool but none of the underlying forms permissions (roles) are carried forward, not even Public. I tried addin

Re: ARS generational logging

Hi, It is nice with new features, but we want to know about them, right? What are you supposed to put there? The number of seconds or what? And what happens when the first line of the log is x old. Does it rotate the file and start from scratch, or does it start writing at the beginning again jus

Re: Localizing applications

Hi, If you set "en_US" as locale for the English views, and clear out the locale for the Spanish views, you will get the behaviour you seek. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License -

Localizing applications

Hi listers, Don't know if it is possible... Here in Majorca, we speak two languages, Spanish and Catalan. For politic reasons, some applications need to be localized to both languages. I would like to start a localization for Catalan, but only for a few forms. What I want is: If a user has the l

Re: ARS generational logging

I started a new document in the BMC Communities Hidden and Undocumented Configuration Settings. If you know of an undocumented configuration setting please add it to this document. My hope is they will not remain undocumented any longer. I

Re: 6-8 project - Remote

Thanks for the info. Understanding there are more factors for an FTE I just threw this out see what people thought. I also imagine many FTE people cannot openly state their rate/range because other employees will either laugh at them or have an issue with the amount. Jason On Sat, Aug 18, 2012