Re: AR System & ITSM Upgrades (we are WAY behind)

You need to really, REALLY, thoroughly read the upgrade directions in the 7.6.04 documentation about upgrades. Specifically I do not see any mention of a reference server below. I also do not see a mention of a staging server/database. Perhaps you will not need one if you can take a full week

Re: How does Crystal reports work in AR User tool.

Refer to AR system integration guide odbc section - Karthik On Nov 20, 2012 4:42 PM, "Vikrant" wrote: > ** _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at ww

Re: AR System & ITSM Upgrades (we are WAY behind)

Item 3 and 4 uses the Best Practice Conversion Utility. You also should confirm with Support if you can go to Rel 8 and skip 7.6.04. -Original Message- From: Mary C. To: arslist Sent: Tue, Nov 20, 2012 9:05 pm Subject: AR System & ITSM Upgrades (we are WAY behind) Hi, We are on AR

AR System & ITSM Upgrades (we are WAY behind)

Hi, We are on AR System 7.0.01 Patch 006, CMDB 2.0.1, ITSM 7.0.3 Patch 006 and SLM 7.0.1 Patch 4. We were unable to consider upgrading until now, and of course this is going to be a major effort from what I can see. We have some customizations, but I think I could rebuild them from scratch i

Re: FTS search on CI Name

William, I am glad that you found the solution. And, that BMC support was able to help by providing the solution! Now, one thing I did want to comment on was your discussion of "leading search" and FTS. It is important to note that FTS is a "word search" capability. What this means is that

Display image in cell based table

I'm having a hard time getting an image to display in a cell based table. Here's the current design, but I'm looking into changing it if necessary. 1. I have one form to display data about records, including a view field. One of the fields might have a name that is the same though multiple rec

Vendor TIcket Number

Hi All, On the Infrastructure Change form there are two fields. Vendor Group and Vendor Ticket number. However I cannot find these fields on the ChangeInterface_Create form. Before I start adding these fields to the Create form are they there and I am not seeing them or maybe they are called so

Re: FTS search on CI Name

I found the fix for this (with BMC's help I should add) - The FT Search Threshold was set to the default of 10,000. Even though the documentation says this is the number of results that will be returned it's sort of vague. What it really means is that FTS will return this many results that

Re: Incoming mail on ITSM

When something is designed right - it tends to last the test of time… Even without upgrades. Good job!!! -John On Tue, Nov 20, 2012 at 11:04 AM, Tanner, Doug wrote: > Long Live RemMail > Doug (UWIP) > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:

Re: Incoming mail on ITSM

Long Live RemMail Doug (UWIP) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, November 19, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming mail on ITSM Nothing is there in 7.6.04 unless you

Re: OT - Twinkies! Oh No!

They were ordered to perform 1 day of 'internal' (or direct) mediation. I wouldn't hold your breath about anything coming out of the talks. However, I suspect someone will pick up the Hostess Brand (along with Wonder Bread - 'helps build strong bodies in 12 different ways') enabling them to get

Job: Jr and sr. Remedy admin/dev

Hi all, Need Jr. and Sr. Remedy Admins/developers in DC/NoVa area I need mid to senior level remedy folks for a 4-6 month contract in the DC/NoVa area. US citizens preferred as a public trust clearance will be necessary. The environm

How does Crystal reports work in AR User tool.

hi Guys, This might be a very trivial question but a very important one for me. I am facing a strange issue with crystal report in user tool. I am able to pull a report with date range 1 week but even more than 8 days report does not get fetched. Before 15th of this month we were able to extract

Re: Incoming mail on ITSM

Hi Mark, There is OOB functionality available now called "Rule Based Email" RBE Console, you can configure it as per your mentioned requirement. Thank you, Dhananjay Deshpande From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tu