SRM:AppTargetData form

Hi All, I have a query regarding SRM:AppTargetData form. I would like to know the use of "0-Len Char" in this form. I can see that, it has Yes or No selection values. What is the significance of this? Thanks in advance! Regards, Shashi _

Blank Values in HTML Email Template

Hi All, I managed to create and attache Incident Detail HTML template to OOTB filter NTE:NTS:Email_200_SystemNT but the values are not being populated, values are blank. I came to know that I have to include only those fields in HTML template which are existing on the form but currenly I am us

Re: BMC Remedy ARS Service could not Start

This error is reported, but should not stop the AR System server from starting or from functioning fully. This message should have no relationship to any issue about starting the environment. I assume there is nothing else in the error log and the server service is not just taking a few minutes

Frequent Session Timouts

Hi All & TGIF, Currently I have a VIP and then two load balancers pointing to two mid-tier servers. Each mid-tier points to a load balancer that points to the two AR Servers. As shown below the session timeout is set to 60 minutes but I have users complaining the frequently need to log back in

Re: Frequent Session Timouts

Mark, I don't see discussion of Session Persistence, or Sticky Bits...which is what keeps you on one node for a period of time.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, February 22, 201

Re: Frequent Session Timouts

LJ - This is setup as "without sticky bit" -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, February 22, 2013 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Frequent Session Timouts Mark

Re: Frequent Session Timouts

Mark, You don't need the sticky bit or session persistence between the mid tiers and AR servers. That is the new feature in 7.6.04 and above. However, from the user hitting the VIP to the Mid Tier, you still need some sort of session persistence setup to keep the user tied to 1 web server. This sti

Re: Frequent Session Timouts

Which is exactly why you are having problems. Remedy requires Sticky bits on the Mid-Tier, not on the App server. Remedy at this moment doesn't support session sharing, and such requires sticky bits :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars

Re: BMC Remedy ARS Service could not Start

Like Doug said, that error has not bearing on the startup of the AR System server. You can initialize the AR System startup log by modifying the armonitor.conf file, and putting the –s flag in the line that has the arserver startup defined. This will create a new log file in the AR Server directory

Re: Frequent Session Timouts

Hi Tauf, Ok, this is starting to makes some sense. Just to be clear should the sticky bit timeout match the General Settings - Session Timeout (minutes) - 60 or the Connection Timeout (Minutes) - 5 ? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Frequent Session Timouts

Hello The key piece of information we're missing is the type of load balancer. If it's an F5, you need to enable the persistence and OneConnect profiles, due to the unique way in which the F5 persistence feature doesn't mean sticky sessions, but sticky TCP connections if I recall :-) John -

API downloads for 8.0 and 8.1

Hi, I have now extracted and published the API libraries for all platform for version 8.1.00 and 8.0.00. Download from: http://rrr.se/download/arapi/ Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * R

Re: Frequent Session Timouts

I believe it's the General Settings - Session Timeout. The other one I think is for the # of connections and timeout for mid tier to AR. You would want the sticky session to timeout on or before the Mid Tier session. On Fri, Feb 22, 2013 at 1:28 PM, Brittain, Mark wrote: > ** > > Hi Tauf, >

Please remove me from your list

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Re: SRM:AppTargetData form

*0-Len Char* Abbreviation for zero-length character field. If you specify * Yes*, you allow the character field to be unlimited length for users to add input. https://docs.bmc.com/docs/display/public/srm80/Defining+target+data+from+third-party+applications Hope this helps Regards/Vaibhav On

Re: BMC Remedy ARS Service could not Start

Can you start Arserver from command line Windows arserver.exe -i . -m Unix - copy the arserverd line from armonitor and paste the output you receive on the console. Regards/Vaibhav On Fri, Feb 22, 2013 at 3:41 AM, Naoufal El Hilali < naoufalelhil...@gmail.com> wrote: > ** > Hello guys, > >

ARSmarts Data Manager beta program ended.

Hello List, The beta program for the Data Manager module of ARSmarts has come to an end. We would first like to thank all those who found the time to participate to the program from the start. Thank you for your time and patience, we hope it was worth it. That being said, we received great

Re: BMC Remedy ARS Service could not Start

Guess part of the issue is when the system starts up, the lack of information as to what it's doing (some older versions could sit there at a prompt doing basically nothing for 10-15 minutes) one could panic and think - since the system wasn't up - that it did affect the startup from occuring an

Re: Frequent Session Timouts

Mark, Many others have commented about various topics around this. Yes, you do need the "sticky" setting for the load balancer in front of mid-tiers (you do not have to have that over the AR System server). Over time we will not require it over the mid-tier either but we do for now. You have

Re: Frequent Session Timouts

Doug, Life was definitely simpler when I only had 6.3 RUT straight to the 6.3 AR Server to worry about. Users in a busy environment tend to lose track of time so the timeout they are experiencing may not be as short as 15-20 minutes, but that is what they reported. I read the tomcat session

Re: SRM:AppTargetData form

Hi Vaibhav, Many thanks for the explanation. Yes , it helped me a lot. Regards, Shashi On 2/23/13, vaibhav wadekar wrote: > *0-Len Char* Abbreviation for zero-length character field. If you specify * > Yes*, you allow the character field to be unlimited length for users to add > input. > > http