I thought I would share this here since the topic of "is BMC listening to
customers?", "do they do any kind of usability testing?", "I would love to
have input on the ITSM UI" comes up on occasion.
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/04/25/looking-for-servi
Hi,
I have tried to open HPD:INC:KPI_ServiceDesk this flash board variable in
Developer studio 8.1 but it takes more than 10 min.
Other flash board variables are opening fine.
Regards,
-Rajkumar Padole.
Date: Thu, 25 Apr 2013 13:00:24 +
From: magnus.bl...@gdm.se
Subject: Takes long time
I would be interested in a presentation on how to successfully deploy
RemedyOnDemand as a geographically resilient PAAS supporting custom
workflow or a BMC presentation on their plans in this direction.
-Paul
On Apr 25, 2013 5:39 PM, "laurent matheo" wrote:
> **
> Julien (the other french "weari
**
Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza wrote:Sounds like a good suggestion to me too.. Joe From: Action Request System dis
Sounds like a good suggestion to me too..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, April 25, 2013 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation
Hi Mark,
I have just performed the same steps you have (granted I am working on an 8.1
version of ITSM) without any issues.
What was the field you added? Did it have a "Zero" length or a length greater
than 255? (if this was the case you would not have seen the value at all)
A few things to ch
Abdul,
As others have said - but just to give an example
The databases have encryption technologies that allow you to configure that a
database should be stored
in encrypted format. BMC does not add a layer on top of that, we just let you
use the DB encryption
features.
Yes, you can confi
Hi All,
I want to display a new column in the Incident Console
Added the field to the Incident (HPD:Help Desk) and then added some data.
Added the field to the HPD:CFG_IncidentWatchList join form, then searched on
the join form to verify the data is on the form.
Added the field column to the z
Nathan,
Instead of creating a new Entry object, why don't you do a set of the
existing entry, and then do a setEntry of that?...probably easier
On Thu, Apr 25, 2013 at 9:58 AM, Nathan Brandt wrote:
> **
> I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
> This is what I a
+1
--- On Wed, 4/24/13, Joe D'Souza wrote:
From: Joe D'Souza
Subject: Re: WWRUG13: Your top 10 presentation requests
To: arslist@ARSLIST.ORG
Date: Wednesday, April 24, 2013, 10:18 PM
**
While most of us know how to publish and
consume Web Service as the mechanics behind tha
Thank you! I glad to see I am not the only skeptical one. I don't see our
organization having process or manpower to track the level of detail the
demos show for quite some time (like maybe ever).
My other question is cost? It sounds expensive licensing wise.
Jason
On Thu, Apr 25, 2013 at 6:
Yep
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Thursday, April 25, 2013 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Commit Changes Active Link
**
That's what I think I'm going to do. I would do a change field action on a temp
+1
On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:
> **
>
> Here, here on the BIRT suggestion.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K
> *Sent:* Thursday,
Here, here on the BIRT suggestion.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, April 25, 2013 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
**
I
I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
This is what I am doing in a nutshell. I don't get any error, but Title
does not get modified. Any clues what might be wrong?
Entry gets retrieved properly as a result of getOneEntryObject, but
setEntry does not work.
String
I would say some tips and tricks on creating BIRT reports. I see some
potential to do some cool things, just haven’t had the time to sit down and
play with BIRT the way it would take to figure that out on my own. A
presentation would be a great jump start!
Thanks,
Natalie Stroud
SAIC @ Sandi
Good suggestion on classes in eg Java-- I would hope at some point for a
'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API
Java, creating executable JARs etc etc, wh I have found incredibly useful over
the past 13 years.. (also how to convince Mgmt that this is kosher.
Lisa,
I seem to remember that problem with initial 7.6.04...I logged it as a
defect and they confirmed ityou may find that SP3 fixes it...I've
changed jobs a few times since then so I don't remember the hotfix...but
there was one.
On Thu, Apr 25, 2013 at 8:22 AM, Lisa Kemes wrote:
> **
>
>
That's what I think I'm going to do. I would do a change field action on a temp
field and set it to something bogus. Is that what you meant?
Lisa
On Apr 25, 2013, at 10:28 AM, "Tanner, Doug"
wrote:
> **
> Lisa,
> How about doing a Change Flag (1) as the first action on the
>
I agree with your impression of MyIT. My approach at this time is to push my
department toward maturing those other processes. For example, I am heavily
pushing for SRM utilization across the board. Another key area is automation,
because some areas of the organization do a lot of simple thin
Guys,
Can any one guide me please.
-Rasik
On Tuesday, April 23, 2013 11:31:36 PM UTC+5:30, ahamed rasik wrote:
>
> Hello Team,
>
> I have notify action in my filter called NotifySubmit. In that notify
> action I just included attachment fields and dropdown as "selected". The
> problem is that
Just wondering -- has anybody seen those funny helmets that BMC sells with
MyIT?
Looks like - you are supposed to put on this helmet cam with 3 GoPros
attached to it - and walk the halls of your company. Behind the scenes it
is cataloging the photos and creating a 3D map for MyIT.
BTW - make sure
I have to admit that I'm more of a fan of Android...or maybe not so much that
I'm a fan of it but that it's been less problematic for me than iOS was, but it
seems like there are more Android devices in my office than Apple devices at
this point, we still have a strong Blackberry presence, and a
Lisa,
How about doing a Change Flag (1) as the first action on the
button?
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Thursday, April 25, 2013 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Commit Changes Active
>
> I have a button that kicks off an active link to commit changes and then
> kicks off another active link doing an open window action to open up a
> crystal report. Problem is, if there isn’t anything to save (if there aren’t
> any changes), the commit changes Active Link kicks off, but th
I saw the part "extremely short sighted to have only released the product
on the Apple platform" , and wanted to respond. I sat in on this demo, and
we were given a brief on this about the tool. They stated the reason was
they had to start somewhere and their are tools they use to port over to
othe
Shawn,
MyIT is interesting all around. There's a lot of hype and marketing behind
it but aside from some well scripted demo's, I haven't seen it in action.
I've tried to get more involved with it but it seems that if you're not a
BMC partner, that's close to impossible (they aren't taking any new
p
Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1?
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes
for me about 10 minutes.
/Magnus Blixt
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