Thanks for everybody's opinions so far.
I would like to add couple more points that we are considering while making the
decision and see what people think about it.
Re-use fo the web service by other consumers - with one web service, every time
a change is made, all consumers will be affected,
Hi Team,
We have problem with email polling on today on all remedy servers (Prod
and dev). we found the error SEVERE EOF on socket for all email boxes
configured on the Remedy applications.
We have checked with application server rebooting and email engine restart
which did not resolve the
If you do it, make sure to stop at the core ci level... do not try and
reconcile the components. You will perish. For example:
desktop - Manufacturer, Model, Serial Number, hostname - no problem
Software installed on the machine, O/S, Memory, etc... all of the components -
use a federated
I would agree with the 3 separate staging form approach.
It gives you the versatility of being able to update features on one set
without having to re-test all the other scenarios associated with the other
set(s). It is also more modular and can be upgraded/taken off line
separately.
Terry
Ravibabu:
The email engine uses javamail at its core -- I seem to remember a bug where
the javamail client was failing to detect that a session had been closed by the
server. I'd look for the newest email engine patch (if there is anything newer
for 5.1.2) and if that doesn't work then try
Lee,
Why do you say that? We currently bring over all installed software as well as
the components (Hard Drive, Drive, and memory.)
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Friday, May 17,
We have AR System 7.6.04 and I added an attribute (50 max length character
data type) to the BMC.Core BMC_BaseElement class. I added the attribute to
the BMC.AM Namespace.
The status goes from Change Pending to Error. I can't find where I can see
why it errors.
Eventually, the
Does anyone have an idea of what kind of time factor it would take to move from
ITSM 7.6.04 SP4 to ITSM 8.x ?
Are there any gotcha type issues? Special considerations? Do the overlays
really work/help? We are about to populate the SMDB with all of the data
center assets, is this something
I am about upgrade our development/testing 7.6.04 to 8.x. Retaining 7.6.04
ITSMs except for SRM, SLM, and Atrium.
I will let you know how it goes.
On May 17, 2013 12:52 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
Does anyone have an idea of what kind of time factor it would
I'll be going from 7.6.03 to 8.x in the near future. I asked this question
at an area RUG and was told it would be a two week process to upgrade
production once I got there. They said I should have a separate machine and
do the upgrade then do a delta data migration. Of course being the
This is great and perfect timing! One or both of you should write a paper on
this for WWRUG13!
Looking forward to hearing the results.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, May 17, 2013 1:29 PM
To:
As for the CDM class structure between 7.6.04 and 8.x there are not much
changes.
In CMDB 8.x they moved several CI attributes from CMDB forms into Asset
form(Ex: LifeCycleStatus,Room,Floor).
If you plan on using reconciliation, normalization jobs or Atrium
Integration jobs to load or
Hello Patchsk. Can you explain a bit more about how they moved attributes from
CMDB to Asset forms? Do you mean that they moved some attributes out of the
Base Element Class to the BMC_ComputerSystem forms and other Classes, or are
the Attributes completely out of the CMDB base forms and are
Jesus,
They moved them entirely out of BaseElement over to AST:Attributes.
Basically...if you have been using the AST:BaseElement form, you have no
problems...but if you have been using the BMC versionyou have some
re-write to do :)
On Fri, May 17, 2013 at 1:03 PM, Ortega, Jesus A
You can find all the relevant details under this link.
https://docs.bmc.com/docs/display/public/itsm81/Changes+to+the+BMC+Atrium+CMDB+for+BMC+Remedy+ITSM
Data loading considerations
A new data-loading model has been created for loading data into the BMC
Atrium CMDB, including BMC Remedy ITSM
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