Re: need help about integrating ITSM with Service now

2013-05-28 Thread Abhijit Hendre
I think SN needs to publish web service here which would contain Create operation. You will then write a filter which will execute at Incident submit operation in remedy. Filter will contain web service set field action to consume web service published by SN. On May 28, 2013 8:25 AM, Remedy

Re: huh? financial news for bmc ?

2013-05-28 Thread Lisa Singh
On 5/22/13, Lee Cullom lee.cul...@northcraftanalytics.com wrote: SaaS revenue. However, SaaS (leasing!) brings more profit along with it. You're not wrong there, we pay /nodenegrateclauseredaction amounts of money for the SaaS version Lisa

Re: Development server issues - more

2013-05-28 Thread Dhananjay Deshpande
Can you please try commenting out the cmdb,reconciliation from armonitor to check? Dhananjay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kapil Banwari Sent: 28 May 2013 03:44 To: arslist@ARSLIST.ORG Subject: Re: Development server issues - more

Re: FW: Development server issues - more

2013-05-28 Thread kanhu mohapatra
Hello Mark, Could you please let us know Operating System you are using. Regards, Sanjay. On Wed, Jan 30, 2013 at 3:11 AM, Brittain, Mark mbritt...@navisite.comwrote: ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this

Re: Development server issues - more

2013-05-28 Thread Hullule, Kiran
Is this server group environment with any one server having Development Cache mode set and Server-Group-Signal-Option set to T (true)? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra Sent: Tuesday, May 28, 2013 1:30 PM To:

Problem in Table in Join Form

2013-05-28 Thread Heba Hashem, Vodafone Egypt
Dears, Kindly assist me in the following issue, I created a table in a join form , and chosen another regular form as a data source but only the field in the current form appear as fields which can be listed in table i.e. the fields from the source form are not listed. Heba Hashem SYSTEM

Re: Problem in Table in Join Form

2013-05-28 Thread Hullule, Kiran
If you right click on the middle of the Join form that you created, do you see an option - Add Fields From source form name ? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Tuesday, May 28, 2013 5:27 PM To:

Re: Restarting Reconciliation Job

2013-05-28 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
AMEN to that Joe! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Saturday, May 25, 2013 6:10 AM To: arslist@ARSLIST.ORG Subject: Re: Restarting Reconciliation Job This is similar to the 'sync search

Re: WUT vs MidTier

2013-05-28 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
This worked. I set the Web Toolbar to Visible. It was set at hidden before. Interesting I can no see all the menu items in the MidTier. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elizabeth Low

how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Andrew Hicox
Hello everyone, I currently find myself in the third circle of ARS hell ... debugging FTS on ARS 7.6.03 (it's a long story on why we're not on 7.6.04 yet, but suffice it to say, I have no immediate control of that situation). We have had an FTS re-index procedure running for more than a month

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Tauf Chowdhury
I may be fuzzy on this but there is a table called FT_Pending that holds some data on what is being indexed and then dropped once it is in the collection directory. If your indexing is running for more than a month though, I'm pretty sure it's hung and not doing anything. The size of FT_Pending

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread David Durling
On a previous version of FTS, I seem to recall there was a table you could query that would let you know what fields were indexed. It's either in the docs or in the online knowledge base, I bet. Also, in my limited experience (which may not apply to your situation), it seemed that rebuilding

Re: need help about integrating ITSM with Service now

2013-05-28 Thread Joe D'Souza
Amar, Unfortunately your understanding is not correct. If you create a WS in Remedy with an Operation of Create, other systems, will be able to consume that WS to create tickets in Remedy. You said you want to create tickets in ServiceNow (SN), which means you have to go about looking

OT- WAY WAY WAY off topic! - Qatar

2013-05-28 Thread Sanford, Claire
Does anyone here fly between Qatar and the US or Qatar and Canada? If you do please contact me off the list -clairesan @ gmail . com Thank You! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Andrew Hicox
aah yes, FT_PENDING ... I had perhaps falsely presumed this was a cache mechanism to queue fields for the indexer while the indexer was busy doing things (for instance re-indexing, as it is now, or for instance to queue records if the indexer is still working on the last run at the next scan

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread ravi rai
Andy,Stop AR Server Clear Contect of Collection Directory Restart ARS and reindex from FTS tab Do this on Primary FTS server if you have Server group and start secondary FTS after starting Primary FTS and Indexing In the latest doc BMC suggest not to increase thread and go with Default

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Tauf Chowdhury
I've seen bad things happen with FTS when the server stays up so if your arserver process hung up and restarted, that could def be a problem. In order to start the indexing fresh again, you would need to stop AR, delete the contents of the collection directory and delete the data from FT_Pending.

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Curtis Gallant
While you've gotten some direction with FT_Pending which is good, to answer your original question on a query for seeing what fields are currently set to be indexed (full list)... you simply look to see what fields have FTS attribute set. FTS will work against character, diary and attachment

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Andrew Hicox
EXCELLENT, dude! That's exactly what I was looking for. Rock on! thanks again, -Andy On May 28, 2013, at 1:57 PM, Curtis Gallant wrote: ** While you've gotten some direction with FT_Pending which is good, to answer your original question on a query for seeing what fields are currently

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread Curtis Gallant
I just took a quick look again and the query needs a slight tweak, on the DB it will store other possible values in the fullTextOptions if some of the other FTS options are selected, like Literal FTS Index. So instead of = '1' you should use 0. select schemaId, fieldId from field_char where

Re: how to identify FTS-indexed fields from the DB?

2013-05-28 Thread William Rentfrow
I spent far, FAR too much time working on getting FTS to work in 7.6.03 - and it never was stable. It would stay up for a few weeks at most and then we'd have to re-index. From what you've said it sounds like it is hung. Part of our problem was tied to using a server group and virtual

Common Data Model Publish to SIM for CIs

2013-05-28 Thread Kathy Morris
Hi All, How do I verify the publish to SIM attributes for each CI in order to control which CIs are published? (i.e. implicit; providers/myself)? ___ UNSUBSCRIBE or access ARSlist Archives at

Re: need help about integrating ITSM with Service now

2013-05-28 Thread Remedy consultant
Hello, Thank you Joe for such a great and clear explanation. Sure i am reading integration guide for this change. ---Amar On Tue, May 28, 2013 at 11:39 PM, Joe D'Souza jdso...@shyle.net wrote: ** Amar, ** ** Unfortunately your understanding is not correct. ** ** If you