Hello All,
I have 3 questions around ARS Java API.
1. I have a Active Link Object, how do I get the human readable Run If
Qualification ?
i.e.
ActiveLink arObject = server.getActiveLink(arObjectName);
System.out.println(Run If: + arObject.getQualifier());
This prints Run If:
For #1, look at ARServerUser.formatQualification()
For #2, look at ARServeUser.formatSetIfQualification()
For #3, look at ARServerUser.formatAssignment()
On Thu, Jun 27, 2013 at 3:31 AM, Anandsagar Sah anandsagar@bt.comwrote:
**
Hello All,
** **
I have 3 questions around ARS
Hi,
One of our client wants to generate multilevel approval for service request
based on user's answer to a question.
IN STAGE I we are capturing the approvers(like senior authority) full name in a
field from user. After that we use its name to get the User ID of approver.
And then we map its
Please find the replies below
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anandsagar Sah
Sent: Thursday, June 27, 2013 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Issues/Questions on ARS Java API
**
Hello All,
I have 3 questions around ARS Java
Hi Vitthal ,
For this case you can use custom approval.
Below are the steps :
1. Select approval type as custom in SRD.
2. Create a approval rule to fulfill the 1st level approval.
3. Create entry in approval mapping form for 2nd level approval.
Thanks,
Ashish
On 27 Jun 2013 20:49, Vitthal
Anandsagar,
#1 and #2 have been answered...so...here is #3
getAssignment, as you see is an AssignInfo object, but you are making ONE
fatal flaw...you are trusting BMC's 'as string' stuff to work...so, here is
my recommendation for you.
utilize the getAssignType method, then setup a case
Hello All,
We are trying to perform an upgrade of our Remedy Instance on v5.01.01 to
v8.1.
So far we have upgraded ARS from v5.1.2 v6.3 v7.1 v7.6.04.(Solaris)
on Dev Environment as a proof of concept.
We are targeting to Upgrade to v8.1 and also to move to Linux(VMware ESX).
To accomplish
I am guessing that you are going to need to do an Export on solaris --
create db with all the tablespace/permissions/etc.. and import in linux
--you are going to have a little indian and big indian problem..
On Thu, Jun 27, 2013 at 10:41 AM, Raj ravi6...@gmail.com wrote:
** Hello All,
We are
Hi,
It seems much easier to just install a 8.1 and export/import the def file
followed by a migration of the data using the API.
RRR have tools to assist you in many of these steps, as you may need to fix
some parts of your application to fully functional.
As for upgrading from HelpDesk to ITSM
Make that you absolutely have to do an export -- you will have a little/big
indian problem.. DBF's from solaris to linux are not compatible
On Thu, Jun 27, 2013 at 10:49 AM, patrick zandi remedy...@gmail.com wrote:
I am guessing that you are going to need to do an Export on solaris --
create
You will get a lot of additional answers to your question. There is no upgrade
path for Helpdesk 5.1.2 to ITSM 8.1. There was no upgrade path from 5.1.2 to
6.0.
-Original Message-
From: Raj ravi6...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jun 27, 2013 10:41 am
Subject:
The upgrade from HPD 5.1.2 to ITSM 7+ is difficult but we have done it and
have Meta-Update scripts available to do this.Meta-Update can also be used
to migrate the limited asset data available on 5 to the CMDB.
These Meta-Update scripts will convert tickets as needed, ensuring
Hi All,
We got an urgent business requirement to configure SLM Business Time Segment
(BTS) with revised Week ends (Non- SLA days) as Reoccurring in weekly basis
with frequency 1. We have to deploy this change by tomorrow evening (Friday).
Existing Available BTS - Having non SLA days as
We're starting to plan an upgrade from 7.6.03 to 8.0 or 8.1, for both ARS
and ITSM. In looking through the known issues for both versions, the issue
of degraded performance with IE 8 and the 8.1 mid tier jumped out at me.
We currently use IE 8 and an upgrade to 9/10 is not scheduled until late
Do you know what's causing the performance issue? IE8 is still very
common in corporate-land so MT should support it, properly...
___
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Where the Answers Are, and
I’ve got to second Ben here. This project is not for the faint-hearted, but
his meta-update product does make data migration possible. I really don’t
think there’s another practical way. There are very painstaking ways to do
this, but have a look at meta-update. Transactional data is a very
Hi All
We plan on creating/moving to a net new v81 env. We currently have a mix ARS
v75, ITSM v703, SRM v760 env.
For SRM... the BMC manuals, it says we need to upgrade our current ARS
v75/SRM v760 env to ARS/SRM v764 in order to migrate (export/import) into a
v8.1 env.
For those who
I'll echo what has already been said. For the upgrade to ITSM 8.x it
should be treated as a new build. Is it possible to upgrade HD 5.x to 8.x?
Yes, probably if you have enough time and money (although it is still not
supported by BMC). My guess is your company doesn't have enough time
and/or
There isn't anything in the documentation that says what causes the issue,
but the defect description says it is a Microsoft issue that won't be
fixed without an extended hotfix agreement. The workaround provided is to
use IE 9 or an alternate browser.
Andy Lauber
Software Engineer II
Midland
Skills required
Installation and configuration of
BPPM 9.0.5.0
Blade Logic Network Automation v8.3.01
Blade Logic Server Automation v8.3.01
CMDB/ARS 8.1
Must be familiar with
Windows 2008, RedHat ES, Oracle, and SQL
2-3 resources are required. Documentation skills of the
Thanks a bunch everyone!
Based on the replies I understand, ARS Upgrade from v5.1.2 to v8.1 is
feasible.. Although, to upgrade ITSM(HPD v5.1.2) will be very challenging.
At this moment, we do not have enough budget to perform this at a full
stretch but trying the best whatever we could do at
Any of you that are using MS SQL for your Remedy database…
Do you perform any regular or routine maintenance, utilities, scripts, or other
health checks on the AR System database to help keep things running smoothly?
Ken.
I worked at a place that performed weekly re run of statistics to keep the
indexes useful
On Thu, Jun 27, 2013 at 12:37 PM, Cecil, Ken kce...@hubbell.com wrote:
**
Any of you that are using MS SQL for your Remedy database…
** **
Do you perform any regular or routine maintenance,
Hi Ken,
If you don't mind, could you create a separate post for this please? Just
to avoid any confusion.
Thanks!
On Thursday, June 27, 2013 11:37:30 AM UTC-7, Cecil, Ken wrote:
**
Any of you that are using MS SQL for your Remedy database…
Do you perform any regular or routine
This sounds like a great way to push your customers away from your
platform. I can understand not supporting IE6, but 8 is still in
widespread use by BMC corporate clients...
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We currently have Siteminder SSO integrated with our Mid-Tier. Siteminder is
passing the header name over to Remedy but I don't believe Remedy is consuming
it. After signing into SSO the Remedy native logon page appears instead of
being logged into the system. The config.properties file
What cersion of ARS do you have.
-Original Message-
From: Howard C hcm...@yahoo.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jun 27, 2013 5:20 pm
Subject: Siteminder SSO Mid-Tier Question
We currently have Siteminder SSO integrated with our Mid-Tier. Siteminder s
assing the header
Classification: UNCLASSIFIED
Caveats: NONE
We are running ARS/ITSM 7.6.04 SP4 on Windows 2008. We have 4 mid-tiers behind
a load balancer. The mid-tiers are configured to authenticate using the CAC
module in the Atrium SSO. Our users are experiencing random session timeouts
and authentication
Classification: UNCLASSIFIED
Caveats: NONE
Version 7.6.04 SP4
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Thursday, June 27, 2013 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Siteminder SSO
Thanks Ashish,
I created a SRD with approval type as Custom. Now I am going to create
Approval rules for this.
But I haven't created approval rules till yet. So should I create new Approval
process(AP:Administration) and then
create rules for this process.
Date: Thu, 27 Jun 2013 22:23:18
No need to create new process.
Use SRM Requests - Level process
Create a rule there and then
create a chain approval.
Go to Application Admin console
Custom
Service request management
Approval
Chain approval
Thanks,
Ashish
On 28 Jun 2013 13:01, Vitthal Kolhe vitthalkolh...@hotmail.com wrote:
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