ITSM 7.6.04 - Integration through Java API

2013-08-13 Thread Neha
Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my

Page Redirection to Custom page

2013-08-13 Thread Shivanand Jeerigiwad
Hi List, I have one requirement could you please help me on this? I need a functionality same as of Change Password page. i.e whenever an user is enabled for the password change and he is in password change form currently. Unless and Until if user wont type the password the page wont move to

Re: Date field calculations using $DATE$ in the expression.. (SANITY CHECK)

2013-08-13 Thread Downing, Ryan
Hi Joe, I have done the same in the past.but..just like a date/time field we have to use seconds for the manipulation I just tried the same for fun.and it holds true.seconds are required. Regards, Ryan. From: Action Request System discussion list(ARSList)

Re: ITSM 7.6.04 - Integration through Java API

2013-08-13 Thread Longwing, Lj
Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote

ITSM 7.6.4 to 8.1 upgrade with overlays storing data

2013-08-13 Thread Pierson, Shawn
Good morning, I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read BMC's documentation on dealing with overlays but there is something that I'm not clear on and wanted to come to the list for assistance. I have added five fields to CHG:Infrastructure Change. Three store

Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data

2013-08-13 Thread Longwing, Lj
Shawn, This gets REALLY complex, really fast...but I'll try to explain as best as I can. Creating a Form overlay does not immediately mean that you loose the visibility on the base items.so, if the only changes you have are 5 custom fields..this is REALLY easy. Upgrade your server to 8.1

Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data

2013-08-13 Thread Jason Miller
If you get this in the next 7 minutes you can ask BMC. https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know Hopefully they plan on covering this scenario already. Jason On Tue, Aug 13, 2013 at 7:29 AM,

Using BPCU while ARS Upgrade?

2013-08-13 Thread Raj
Hi All, We are in the process of upgrading ARS from v5.1.2 to v8.1. We also have HD v5.6 which at this point are not thinking of upgrading as we have heavy customization. Now coming on to ARS, we also have some customizations on our core forms. While running the upgrade installer to

Re: Page Redirection to Custom page

2013-08-13 Thread Bruce - Gmail
you may need to restrict by group membership with workflow Sent from my iPhone On Aug 13, 2013, at 1:56 AM, Shivanand Jeerigiwad shivu5sh...@gmail.com wrote: ** Hi List, I have one requirement could you please help me on this? I need a functionality same as of Change Password page. i.e

Installing 2 mid-tiers on the same machine

2013-08-13 Thread Karthik
Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Longwing, Lj
Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Karthik
thanks LJ. will try and update back. Regards, Karthik On 13 August 2013 22:45, Longwing, Lj llongw...@usgs.gov wrote: ** Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Differ, Alfred W CTR PHD NSWC, 210
I'd be tempted to run two java folders too in order to avoid the risk of cross-talk when the public facing version gets cracked by people wanting to do bad things. A good security person would know the risks better than I do, but mixing public facing and internally facing apps on the same

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Karthik
thanks Alfred. yes, security risks will be validated. can you or LJ help me with pointing the 2nd tomcat to the 2nd mid tier? where and in which files of 2nd tomcat do i need to make adjustments. i wish i had the luxury of time to identify and do this myself, but i have just about 2-3 hours to

SOLVED: ITSM 7.6.4 to 8.1 upgrade with overlays storing data

2013-08-13 Thread Pierson, Shawn
You're awesome. That worked exactly as needed. Also, I'm being pretty happy with 8.1 so far in general now that I'm getting it working correctly. Sometimes it seems like BMC introduces beta software as the first release but I just completed upgrading my development system (with a copy of the

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Longwing, Lj
in the tomcat\conf\Catalina\localhost folder on your existing tomcat, there is a file named arsys.xml. This file not only tells Tomcat what 'context' is used, but what files on the filesystem it serves up. So, in your new tomcat you make a copy of your existing file, put it in the same place,

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Differ, Alfred W CTR PHD NSWC, 210
Do you have your first mid-tier installed in a directory outside the usual Tomcat directory tree? If so, there is a file somewhere in that Tomcat install telling it to expect a webapp elsewhere. I occasionally have to remember where that is, but I imagine people here will know off the tops of

Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

2013-08-13 Thread John Baker
Carl Maybe I'm missing something but the error isn't being thrown by the WL jars, it's being thrown by the VM which has been asked (by AO) to cast one object as an interface that the object doesn't implement. The WL JMS drivers are required to connect to WL. John

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Karthik
got it working. Thanks to Both :) - Karthik On 13 August 2013 23:18, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: Do you have your first mid-tier installed in a directory outside the usual Tomcat directory tree? If so, there is a file somewhere in that Tomcat

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-13 Thread pascale . sterrett
Deyon, Have you tried the SP5 yet? We are still having the same issue after installing SP5. Even worst. Our dev environment that was stable is now looping with SP5 Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 08:47 AM Please respond to

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-13 Thread Deyon Dussie
Hi Pascale, No we have not proceeded with the deployment, as we are waiting verification on the installer, whether they made an error on only naming or not. At the request of my webadmin. ___ UNSUBSCRIBE or access

Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

2013-08-13 Thread Carl Wilson
John, BAO will just implement the code as supplied in the .jars (provided by the person configuring BAO to use JMS) to attempt to connect as a generic pass through - (you can actually Google the errors for the Web Logic .jars that explain this also and point to a Web Logic specific issue, there

Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!

2013-08-13 Thread Chuck
NOTE: This list-site should be restricted to the Action Request System. -Chuck- On Thursday, August 8, 2013 9:27:40 AM UTC-5, MalviyaSaurabh wrote: Hi All, We are trying to post a request in the JMS queue, using JMS Actor Adaptor (Part of Atrium Orchestrator’s base adapter) but while

AO Web Service Adapter Connection

2013-08-13 Thread Sahil Pathania
Hello, I am trying to call MS Exchange Web Service via AO Web Service adapter. I am using Web Service method one. In the Grid logs I am getting error as in valid keystore. And in the process logs error is Unauthorized access I have downloaded the certificate file from Exchange URL and

Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-13 Thread Thad Esser
Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-13 Thread Jason Miller
We will be upgrading an 8.0 to 8.1 p1 in the next day or two. A newer developer is assigned to the upgrade and ran into some trouble. I am not sure yet if it is a misbehaving installer or he just needs some help. I'll report back the details if I am not able to help him. Jason On Aug 13, 2013

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-13 Thread Longwing, Lj
I got p1 installed on two out of 3 environments, the key with ours was that you need to launch it as admin user for it to be able to stop services properly. On Tuesday, August 13, 2013, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded

Re: Date field calculations using $DATE$ in the expression.. (SANITY CHECK)

2013-08-13 Thread Joe D'Souza
Yup the funny thing about the design though is that if you actually subtract a higher date from a lower you get the exact number of days as the difference and not the difference in seconds between now and the midnight of that date. That kept me wondering why the two calculations were based off two

Weird issue consuming a WSDL...

2013-08-13 Thread Joe D'Souza
Have any of you had a problem when trying to consume a external WSDL, where you cannot see the operations defined on that WSDL when it is loaded on the Developer Studio? I have a WSDL that was published by the BizTalk developer that I am attempting to consume that has 4 operations defined, and