Hi List,
Can someone please assist me to understand what is the procedure of replicating
BMC Analytics database from ITSM Database.
On my current project, Datbases for both are same but on different instances.
Data is not same on both instances, so it seems both databases are not in sync.
Can
Hi All,
My name is Paul Batchelor, I'm on of the support managers for Remedy within
BMC. First of all, apologies for those of you who have tried to use chat and
have not been able to connect with a technical support analyst.
I've already followed up with our management team to ensure we have
ITSM 764 sp2
ARS 764 sp2
Midtier 8.1sp2
Weblogic 10
IE10
Trying to search arslist but it keeps timing out.
We are having an issue where users are getting the Session Timeout error. We
have checked all of the load balancers and everything appears to be correct. We
this happens after a long
Howdy all
Hope everyone is well
We are in the process of testing a upgrade from 7.5 patch 003 to version 8
patch 002. On the old version of Remedy, we had a simple vendor form that
connected to our AD server and returned the AD details of our users.
On our test server, we have setup version 8
**
Hi Neha:
In order to sychronize, you will either have to:
(a) Use the underlying database replication services to replicate your active database to your "Analytics" database (probably the easiest)
(b) Use tools like "RRRChive" to move data from one database to another. You only have to movea
**
Nice to see that BMC trolls this list. Many thanks Paul.
Terry
on Nov 08, 2013, pbatchel paul_batche...@bmc.com wrote:
Hi All,My name is Paul Batchelor, I'm on of the support managers for Remedy withinBMC. First of all, apologies for those of you who have tried to use chat andhave not been
Brad,
One thing you may be experiencing is with the change from C LDAP plugin to
Java LDAP Plugin, one thing you could try is to disable the Java one,
re-implement the C one, and see if the problem goes away...if it does,
obviously log a bug on the Java version with BMC. If the problem remains,
**
I had created an active link to set a field Hours with ($End Date$ = $Start
Date$ /3600) on modify.
The error message displays incompatible data types for arithmetic
operation.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Kathy,
You may want to put $Start Date$ into an Int field before you do the
/3600.but in general your setfield doesn't make allot of sense.
On Fri, Nov 8, 2013 at 8:55 AM, Kathy Morris kathymorris...@aol.com wrote:
**
**
I had created an active link to set a field Hours with ($End
**
Oops there is a typo.
set field 'Hours' with the output of ($End Date$ - $Start Date$ /3600) on
modify
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 08, 2013 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re:
And Hours is an integer field? Try
(($End Date$ - $Start Date$) /3600)
order of operations stated that it would have done the divide before the
subtract
On Fri, Nov 8, 2013 at 9:13 AM, Kathy Morris kathymorris...@aol.com wrote:
**
**
Oops there is a typo…
set field ‘Hours’ with
Turns out it is a change with SP5 and how the Mid Tier handles the Global
fields from now on. Either we force Flash on all our users or we change
our code.
We've decided to change our code.
Thank you,
Pascale Sterrett
jason.mil...@gmail.com
Sent by: arslist@ARSLIST.ORG
11/07/2013 09:27
What? Global field now require Flash? I thought BMC was moving away from
the need for Flash not increasing it. I hope there a misunderstanding
somewhere along the lines.
On Fri, Nov 8, 2013 at 8:15 AM, pascale.sterr...@daimler.com wrote:
Turns out it is a change with SP5 and how the Mid
That sounds like a major oops in SP5 as I think that conflicts with what Doug
said back in August
Pascale, I don't remember what browser you said you were using. Also are you
using ITSM or is this all custom? If it is custom, did you turn off Flash in
Mid-Tier?
You can disable the
lucky you thad. for me i've just saw the chat available once (i use support
at least twice a week) and it never pass me to an agent to chat to.
2013/11/8 Tauf Chowdhury taufc...@gmail.com
**
Thad,
You've been fortunate. I always try the chat and I see the window where it
shows I'm in queue
Thad,
You've been fortunate. I always try the chat and I see the window where it
shows I'm in queue and that I'm waiting for a rep to join. After about 5
minutes, I get a message that says so one is avail and that I should just
submit a ticket. I'll see if it improves in the future.
Sent from
I'm using chat right now. Waited less than 1 minute
Marcelo Martinez
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo
Sent: Friday, November 08, 2013 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Chat with support
**
lucky you
We are on IE8
Now I am not the one that was talking to support so it may have been some
interpretation issue so I am going with was told to me:
SP5 Mid Tier global field management was changed to be in-line with MT
8.1
Our options are/were
#1 upgrade your Mid Tier to 8.1 to fix your issues
Fred,
We'll give a try on that config change Crossing our fingers!
Kenavo ar wech all
frederick.w.gro...@xo.com
Sent by: arslist@ARSLIST.ORG
11/08/2013 09:08 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Global fields are not passing the data from
Fred,
We are 100% custom. We set the Mid Tier to in our QA environment to test
(hoping it would work)
arsystem.flash.detect_flashplayer=false
arsystem.flash.enable_ui_rendering=false
And it is still not working properly. So back to changing the code in
dev
Thank you,
Pascale
**
Hello arslist:
I'd like to start a discussion about how your organization utilizes ITSM and how to differentiate between the Service Impacting and Non-Service Impacting Incidents when it comes meeting SLAsutilizing ITSM out-of-box.
Specifically, in order to meet a customer SLA, you can have
**
Thank you! I really think it's time for a vacation I had the query in
reverse J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 08, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time Measurement
**
This worked..thanks Marcelo
Thanks,
Ron Young
“Do not count the days; make your days count.” (Muhammad Ali)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, November 07, 2013 12:41 PM
Why are they using Flash cookies instead of HTML5 local storage? The use
of Flash in Mid Tier does little to improve performance, which is one of
the biggest complaints.
http://caniuse.com/namevalue-storage
John
--
JSS SSO Plugin for BMC products
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