Hi,
All data in the DMT spreadsheets is required to be stored as text (with the
latest version) - this is due to Excel converting all other formats to what
it thinks the value should be, thus the additional ".0".
Convert the cells to text only, then put the date in as straight text .
It can be a
Michelle,
Yes. I have typed the date in fresh. I've changed the date and time. I've
reformatted the cells.
2014/01/02 00:00:00.00 - What it looks like in my Spreadsheet
2014/01/02 00:00:00.000 - What Remedy reports that it sees
I don't know where/when/how/why Remedy is picking up an extra dig
HI, Rebecca:
Have you attempted to reformat the date as mentioned in the message to
01/02/2014 00:00:00?
2014/02/21 15:36:17 - Convert Dates.0 - ERROR (version 4.1.0, build 1 from
2012-11-06 13.20.53) : Reported Date String : couldn't
convert string [2014/01/02 00:00:00.000] to a date using fo
I am excited to announce that Registration is now open for the first BMC
Remedy User Group Conference at Le Meridien Bangalore, March 27-29, 2014/
We have Keynote Speakers including:
Tarun Sharma, VP R&D, CEO of BMC Software India Pvt Ltd
Kumar Prabhas, VP and General Manager, UGSI Managin
Thanks, Roger.
I tried deleting the first row of data. The new first row generated the
same error message. Then I tried loading the spreadsheet with a single row
of data. Same error.
I've seen variations of this before. For example, when loading people, the
Corporate IDs all had a ".0" appended t
Since the error message includes the Pentaho application it could be that
Pentaho is causing the error. You could attempt to import a single entry
directly to the DMT form to isolate the error.
-Original Message-
From: Boyd, Rebecca
To: arslist
Sent: Fri, Feb 21, 2014 4:12 pm
Subject
Hello everyone,
I am trying to load incidents using the HPD_LoadHelpDesk tab of the
Transactional_Incident spreadsheet.
The job is erroring out on the Load step because it can't convert a date.
The date looks correct on the spreadsheet, but when Remedy reports the
error, it always reports an ex
Hi,
An ACTL is triggered by the user, and definitely involves the browser. If it
needs to access data on the server, it naturally goes to the mid-tier and then
to the server and then to the DB and back again.
I use GetEntry filters a lot, as it removes a bunch of roundtrips to the
server involvin
Francois, thanks, I had to play with it abit, but it worked.
rp
On 2/18/2014 9:39 PM, Francois Seegers wrote:
Hi Rick,
I would propose to use the Value Mapper step to map the zero indexed values to
the Remedy selection list values.
Francois
-Original Message-
From: Action Request Sy
Hello everyone:
I have a relatively simple question which I am hoping to get answered.
If I have an environment that does not include ADDM (at this time) and I
want to have a pretty standardized list of hardware product catalog entries
(ie. Routers, Servers, Manufacturer, with CTI, Product Name
Hi,
The Paper License concept is that you estimate the number of end users that
will access the system and pay BMC a license fee based on this number. The
users don't get a license allocated in the tool (Floating/Fixed) so to speak,
but as they are accessing the system (Consoles, etc) you need
Hi Fred,
So, interesting...I was thinking that the AL's pulling that data were fired
directly in the user's browser, so there would be three legs: browser to
mid-tier, mid-tier to ARS, and ARS to DB. Are you saying that those AL's
are actually executed by the mid-tier? I really don't yet know en
Hi all,
In some 20+ years of doing Remedy development, if I've written 2 filters
that use Get Entry as a trigger, that's a lot. I've just never found any
significant reason to use the mechanism. But now I'm having second
thoughts.
So, first, I'd like to get an idea...does anyone use Get Entry f
Thank you Derick.
The pages mention a "bundle.". Are RKM and Kinetic Request sold/implemented
together in a bundle, or does the customer buy optional RKM adapter that will
connect RKM and Kinetic Request?
If latter, you are better off calling it something else (RKM Adapter?) rather
than just
That's been our experience as well. If we don't flush the Mid Tier cache we
have no issues, but if we do, there is still a subset of people that will get
"caught exception" and HTTP 500 errors. Fortunately, we're slowing down our
need for 8.1 fixes so we should be doing less code changes to IT
We installed hotfix 8.1.00 201402031033 Hotfix (sp2) on our 8.1 sp2 Weblogic
build the other night to help fix some of the NULL pointer and caught exception
errors. At this time it appears the hot fix may have corrected "some" of these
issues as the number of users reporting the issue has droppe
Thank you Carl, Roger, Joe.
So we concur: no license for end users to browse.
I don't fully understand the "paper license" concept.
Are you saying yes, license is needed to manage articles, but the mechanics of
the license is that you don't add the license like others, but pay based on how
m
Hello,
I implemeted Courion with Remedy. But that was like 6 years ago. I
believe it was Courion 6.3.
And they had a built in connector for Remedy.
On Feb 19, 2014 7:44 AM, "Barb S." wrote:
> Hello Listers,
>
> Has anyone implemented the Courian IDM connector with Remedy? Could you
> provide
The answer was to create a .arx file, and that turned out to be pretty
easy. I just used Notepad++ to create the headers, and then used replace
to get rid of the commas and replace with " ". The only thing I had to do
extra was add "DATA" to the start of each line of data and in the field
with th
Hi Radhika!
You should do the same trick you did with the installer, to the startup
script as well and start the instances manually and one at a time.
If you are already doing this, it then becomes a matter of finding out
where it gets the physical host name from since you have changed the
HOSTNA
Hi Theo,
You're right. I managed to install the 3 AR Servers by fooling the installer as
you said. But when I configure them in a server group and start the servers one
after the other, the service wouldn't start.
It complains armonitor.conf file cannot be found. It is looking for a folder in
I second the VPN strategy. There are VPN clients that can be loaded over the
web through any external computer (or phone/tablet) so there's really no reason
to avoid VPN really. Plus that offers a lot more security since they have to
have an account to get in so you know who they are rather th
Hi Radhika!
The only way you will be able to do this is to fool Remedy into thinking
each instance is running on a diferent hostname by:
1) Aliasing the 3 different server names in the host file.
2) Setting the HOSTNAME variable before installing / starting each copy of
ARSystem.
This may or may
Hi Axton/Longwing,
My first problem is that the AR Server itself is not starting when I setup 3 AR
Servers in a server group on a single physical server. (ARS 8.1, RHEL 6.4)
AR Server 1: Server-Name: d1 (Load balancer), Server-Connect-Name: d10
AR Server 2: Server-Name: d1, Server-Connect-Name:
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