Re: Remedy Support Team Hierarchy

Maybe it's just a training issue - I don't think developers should be making a habit of dealing with end users. It takes time for the client facing person to learn (and in reality, they probably don't want to learn) what the developers knows or what they need to know to research a problem. How

Re: Remedy, OpenSSL, and the Heartbleed bug

David, Thank you for the note. I have forwarded comments to the folks that own the page that AR System was not explicitly called out. They used the product name BMC Remedy ITSM Suite to cover all things Remedy. I have suggested they change it to something like BMC Remedy AR System and ITSM

Exporting a daily Report

Remedy Dev. 8.1 User 7.6 All, I would like to setup a report to export some information from Remedy. I prefer it to run the report daily and email the report automatically. Is there a simple way to do this within Remedy User or Remedy Dev.? Thanks in advance, Brian __

OT - Houston Area Remedy Developers/Admins

I am considering putting something together for the Houston Area Developers/Admins. If you are interested in participating, please send me an email with your contact info. Please send it directly to me and not to the list. Claire Sanford Information Systems Division Memorial Hermann Hea

Re: List issues? ADM: the solution

Bless you! I was going through withdrawal! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, April 22, 2014 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: List issues? ADM: the solution I used the simp

Re: Remedy Support Team Hierarchy

Kathy, I've been in your shoes. If you are using ITSM, then this manager needs to understand ITIL and all the business process around the application. He doesn't need to code, but at least should understand the objectives of the different modules. All you can do is try to lead them as best y

Re: List issues? ADM: the solution

I used the simple solution, rebooted the Server. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: April 22, 2014 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: List issues? It is more than just one person. I

Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)

Can you please delete my email address from your mailing list~ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system Sent: Saturday, April 19, 2014 12:00 AM To: arsl...@listserv.rbugs.com Subject: a

Re: DMT not working, showing as In Progress.

Frank, Thanks for your email. I am using Remedy 8.1. Hope ,bit different from 7.6.There I can see as UDM: will start as prefix. Please advise, if am I wrong. Regards, Suresh Loganathan. On Apr 22, 2014 11:57 PM, "Frank Caruso" wrote: > Open form "DLD:ThreadManager" and delete all of the recor

Re: Remedy, OpenSSL, and the Heartbleed bug

Typo - it should read I thought "AR System's status was still undetermined", not undermined! David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, April 21, 2014 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy, Op

Re: Remedy Support Team Hierarchy

Let me preface by saying that I'm not sure I would have complained about this person publicly with my name attached if I were you. I can envision them deciding, "let me Google to see how other companies use Remedy" and the result is them stumbling upon your description below. In terms of organ

Re: OpenWindow vs. PERFORM-ACTION-OPEN-URL

Unfortunately, its recommended to discourage the use of the forward and back browser buttons. There is very little you can do from the application side to enforce that. But discussing about that is another topic altogether so I'll resist. If your response varies with different types of browsers

Re: DMT not working, showing as In Progress.

Open form "DLD:ThreadManager" and delete all of the records. I think there is KB on the BMC support site about this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been

Re: List issues?

I usually check http://www.javasystemsolutions.com/arslist to see if there is anything wrong with my system. If they are getting updates from the list and I'm not, then I know it's me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Remedy Support Team Hierarchy

Kathy, Sounds rough, but I think you are in good company with a lot of us. I'm a contractor and so when an end user says they are having a problem with "opening a form and saving it" there are about 1000 questions I have for the end user, but that's what the Project Manager writes down and commun

DMT not working, showing as In Progress.

Team, Have used the DMT TOOL to upload the bulk data. In that Load showing as In Progress and the remaining validate and promote showing as queued. Have checked with system setting, showing the correct path. checked from the server loaded file into clients\DMTFilepath. Can you please advise to

Re: Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations

Hi Michele, I do not have a 7.1 def but have you checked out the new AMIGO Program for ITSM Applications Suite ? BMC has a program for helping customers be successful in upgrading ITSM. Jason On Thu, Apr 17, 2014 at 12:04 PM, MIZELL, MICHELE wrote:

Re: Finding AR License without accessing Remedy

Go to http://www.bmc.com/support/licensing-passwords/ click on 'Request a New License' Sign in, and agree to the terms click on the 'View Current Licenses' tab. This should provide you with a list of every license your contract has ever had, it's current state, PO, etc...including the Host ID that

Re: List issues?

I sent a post in yesterday which I'm still not seeing. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) Remedy FAQ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent

RESOLVED: BIRT Window 7 64 Bit

Open your BIRT.INI file and add -vm C:\Program Files (x86)\Java\jre1.5.0_16\bin\javaw.exe Christie Pargeter  | Sr Technical Analyst | tel 503-415-5149 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA

Re: List issues?

It is more than just one person. I have only seen 3 posts go through yesterday, not including one I did. If this doesn't appear, my best guess the issue is incoming mail to the server. If this does appear then it has all cleared itself up, and\or I have no clue what the issue is. Dan -Origi

Re: Remedy Support Team Hierarchy

These things change based on the the volume of customer base and how critical the app is for the organization. I have noticed the following roles in several clients I worked with. Director,Manager -- Usually does not have any idea of Remedy from technical standpoint.

Re: Finding AR License without accessing Remedy

As I said before, you find that on the bmc licensing web site On Apr 21, 2014 5:17 PM, "James Smith" wrote: > I got it but now I want to know where in database host id is stored? How > can I find X license is related to Y host Id? > > >

ADM: timing test please ignore

Test. EST 2:23pm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

How can I map Task data to a System Variable

I have a piece of data I want visible to all tasks in a CRQ regardless of what task group they are in. I find using a Local varialbe that it is only persistant within the task group in which it is generated. I thought to use a system variable but the Task Template did not give me the option to m

Re: Report Issue

I encountered this a couple of times for DVFs. My workaround was to : 1. Stop MT 2. Clear Temp folder of machines where all MTs are installed 3. Stop AR 4. Clear Temp folder of machines where all AR are installed 5. Clear Temp folder of end user machine -Raj From: p

Re: Finding AR License without accessing Remedy

Can you tell me how to find it on BMC site? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Remedy, OpenSSL, and the Heartbleed bug

Doug, First, on my part I appreciate your initial note about the status of the Remedy line. However, I was also waiting for an "official" statement - web page or email - that I could send on to management & sort of verify that nothing else had turned up. My confusion was that I couldn't and s

Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

7.1 is when the license file went away. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 17, 2014 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** You didn't s

Re: OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now

Interesting discussion. What would an aware robot be like? Terminator - Bad? or Good? HAL - 2001 Data - Star Trek TNG Sonny - iRobot Samantha - Movie "Her" Rainman - Not a robot, but like the Dustin Hoffman famous character Other??? My thought is Rainman like On Fri, Apr 18, 2014 at 5:11 PM, Ri

Re: Remedy, OpenSSL, and the Heartbleed bug

Hey Doug, I was a little confused by the email from BMC as well. However, since our system in in house our security team is using your email (and some security scans) as the basis that Remedy/ITSM 7.6.4 is ok. Take care, Howard Sent from one of Howard's iPads > On Apr 20, 2014, at 7:20 PM,

BIRT Window 7 64 Bit

I am upgrading my work computer to Windows 7 64 Bit but when I try to open BIRT I am getting some Java errors (see attached picture). I did install a 32 bit java on the PC. Any ideas? Thanks!!! Christie Pargeter | Sr Technical Analyst | Legacy Health | Information Systems & Services 19

Re: Finding AR License without accessing Remedy

I got it but now I want to know where in database host id is stored? How can I find X license is related to Y host Id? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been fo

Re: ADM: List issues?

I don't think it is your system From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, April 17, 2014 10:05 AM To: arslist@ARSLIST.ORG Subject: ADM: List issues? ** I received 1 piece of mail from the list yesterday at 9:26P

Re: ADM: List issues?

I received 4 total yesterday, and yours is the 3rd today. On Thu, Apr 17, 2014 at 9:05 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > I received 1 piece of mail from the list yesterday at 9:26PM and then 3 > more overnight. Nothing after 2:32 AM. > > Anyone else seeing

Filed attributes

Hi All, existing behaviour In a regualr form i have radio button field name ‘Text’ = ‘YES’and Data base value as “0” and ‘Text'= ‘NO’ and the Data base value as “1”. There is no default value New requirement is 'Text'= ‘YES’ and database value should be “1” and 'Text’= ‘NO’ then databa

Re: Moving Large Amount of Data to External Remedy System

We used chive. https://www.rrr.se/cgi/index?pg=chive Thank You, Chad Wilhelm Remedy Developer CareTech Solutions Office: (248) 823-0177 Cell: (219) 617-5923 [cid:image001.png@01CF5A43.332A69C0] Helping extraordinary people do extraordinary things [cid:image002.png@01

BIRT Window 7 64 Bit

I am upgrading my work computer to Windows 7 64 Bit but when I try to open BIRT I am getting some Java errors. I did install a 32 bit java on the PC. Any ideas? Thanks!!! Christie Pargeter | Sr Technical Analyst | Legacy Health | Information Systems & Services 1919 NW Lovejoy Street |

OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now

Ok its Friday, but when I saw this article I had to post it. Scientist warns that the robot apocalypse really is coming unless steps are taken now http://www.rawstory.com/rs/2014/04/18/scientist-warns-that-the-robot-apocalypse-really-is-coming-unless-steps-are-taken-now/ With that said have a g

Re: Remedy, OpenSSL, and the Heartbleed bug

Andrew, On this topic, I want to understand your statement Why is it that literally every single communication with BMC is shrouded by a cloud of confusion or outright misdirection lately? I posted an initial note to the ARSlist and BMC Communities with information about the REMEDY product lin

Re: Patching question....

I see your point, yes that is surely something you could risk, but with the whole concept of overlays, you would hope that the occurrence of "hey where is that functionality gone" would minimize to near 0 IF AND OLNY IF the patch implemented had no new functionality (in which case it should not be

Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

Hello Jo Please check the below KB. Hope this will Help. = Knowledge Article When starting the DSO server, get ARERR 90 and AR System is not licensed for the Distributed Server Option ARDSERR 3100. [image: Back to Answers]

Re: Moving Large Amount of Data to External Remedy System

Export the DB to a file and then use a fie splitter application (there are some freeware available to do that) to split your export and then move the split files and then combine them. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Remedy Support Team Hierarchy

Hi, Our Remedy team is having its challenges. Our Management has placed a person who has no technical clue about Remedy, or any aspect of software development to manage the critical Remedy Projects. Management seems to think that you do not need Remedy experience to manage these type of proje