Is that 20 minutes after you send the email or 20 minutes after a record is
created in the AR System Email Messages form? If it 20 minutes to receive the
email then check the polling on the incoming mail box on the AR System Mailbox
Configuration form.
Mark
From: Action Request System discussi
Hi Claire
Actually I've tried incoming email template to serveral forms and all takes
20 mins. just would like to see if anyone knows which system settings that
I need to modify
Clemence
On Thursday, October 30, 2014 11:22:17 PM UTC+8, Sanford, Claire wrote:
>
> **
>
> That and also, have y
I haven't investigated this thoroughly, but, I think it would be worth the
effort to work with your desktop team. It is my understanding that
compatibility mode is significantly slower than non, and that is the
primary reason that the message was instituted.
On Oct 30, 2014 5:44 PM, "Jason Miller"
Hi Shawn,
Did you get anywhere with this? We just upgrade our dev and QA to SP2 and
are now seeing this (annoying) message. Our browser it highly managed and
I really don't want to have to include our desktop team in order to update
to SP2. I am not going to put SP2 in production without gettin
Can you see the article in the Knowledge Console? Is it Published? If so,
then it probably hasn't been indexed yet by your FTS engine. Are you
running FTS indexing?
On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt <
mahmoud.mahdy-moha...@vodafone.com> wrote:
> **
>
> Dears,
I am right there with you, Shawn! Replace this file and this file and rename
this one and that one and reboot! It is the mystery behind the scenes that is
so bothersome. Along with the very cryptic error messages. My new favorite
one:
" • There are custom records in PC forms that
Dears,
I created a lot of knowledge articles and try to use "Knowledge Management
Search" either simple nor advanced search return value, I tried all options.
Note:- I'm using version 7.6.04 SP4
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products
Fortunately, our strategy has been to make a DEF file of overlays, then
reimport the ones that we need to and adjust them from there if needed. Most
overlays don’t need any changes but I agree that BMC seems to still have some
issues with overlays.
Actually I miss the days when a patch would c
If you have overlayed (overlaid) a form because you have added new fields to
the form, when you remove the overlay, do you lose your fields?
This is a problem when you have data in those fields.
Overlays were supposed to make this easier!
Claire
From: Action Request System discussion list(ARSL
This is what we have experienced in our environment YMMV.
The issues we observed are with the 8.1 SP1 Arserver installer. We are
currently on 8.1. patch 2. From discussion with support the installer is the
same or similar between ARServer and ITSM. So this may provide some insight.
We have o
That and also, have you tried using the “Incident Interface Create” form?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Thursday, October 30, 2014 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming email template takes 20 mins t
Merci Jean-Lou !
That sounds neat too !
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Jean-Louis Halleux
Sent: Wednesday, October 29, 2014 6:39 PM
To: arslist@arslist.org
Subject: Re: choosing fields to be included in email notification
**
If
Hi
In your email configuration form, what interval do you have the polling set
to for checking of incoming email messages?
On Thu, Oct 30, 2014 at 8:51 AM, clemence wrote:
> **
>
> All
>
>
>
> I have an email template that automatically create a ticket in remedy.
> However,I've found that it
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