If you have overlayed (overlaid) a form because you have added new fields to the form, when you remove the overlay, do you lose your fields?
This is a problem when you have data in those fields. Overlays were supposed to make this easier! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Thursday, October 30, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** This is what we have experienced in our environment YMMV. The issues we observed are with the 8.1 SP1 Arserver installer. We are currently on 8.1. patch 2. From discussion with support the installer is the same or similar between ARServer and ITSM. So this may provide some insight. We have overlays on AP:Detail and AP:Signature. This is to facilitate our archive strategy. What we observed is that child forms of the join form AP:Detail-Signature would get an overlay added by the installer, which unfortunately would be corrupt. The DBcheck log during startup would show the issue with an overlay. Removing the overlay resolve the problem so ARServer would start. However the root cause seems to be with both of the regular forms of the join form having overlays. The join form’s children will have a corrupted overlay added to it. The forms that would get a corrupt overlay are: RMS:ReleaseAPDetailSignature SRD:ServiceRequestDefinitionAPDetailSignature IAM:RequestApDetailSignature CHG:ChangeAPDetailSignature SRM:RequestApDetailSignature Only one of the forms in the list would get the corrupted overlay. If you remove the corrupted overlay and re-run the installer, one of the other forms in the list would get the corrupted overlay. You could rinse and repeat and get through the installer with a clean completion. What we found is that if you remove the overlays from the regular forms in the hierarchy, the issue would not manifest itself to begin with. We theorized there is some value that is set/unset when this issue happens. Re-running the installer will not add a corrupted overly to a “fixed” child join form. Hopefully someone will find this helpful. ☺ Jim Coryat Senior Software Engineer Micron Technology, Inc. From: Pierson, Shawn [mailto:shawn.pier...@energytransfer.com] Sent: Tuesday, October 28, 2014 8:33 AM Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** What was the overlay on? I can check on my system to see if it’s something we had overlaid, and if so, whether we had a problem with it too. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Tuesday, October 28, 2014 9:24 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** Funny you mention it… We did not get an overlay deleted but rather corrupted. Was definitely the installer doing the damage. After the install completed, the arserver process would not start because of the bad overlay. We have an open ticket with BMC on this and have been working on it for a few weeks now. Would be curious if anyone else is seeing issues with the 8.1.2 installer having problems with overlays. Jim Coryat Senior Software Engineer Micron Technology, Inc. From: Jason Miller [mailto:jason.mil...@gmail.com] Sent: Monday, October 27, 2014 2:57 PM Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** I have not seen that. Overlays being deleted is a bit bothersome since we have been told many times that our overlays will not be touched. I wonder if there is a technicality in what happened (although still doesn't make it right). I wonder if the filter was deleted in one phase of the upgrade and then created later. If a base objects is deleted the overlay will also be deleted and when it was reimported you end up with only the base object. Just a thought... Jason On Mon, Oct 27, 2014 at 12:18 PM, Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** Good afternoon, We’re testing ITSM 8.1.2 and found something curious. It was easy enough to fix so I’m not opening a ticket with BMC right now (although if someone from BMC is curious, they already have a ticket on a different issue and can read our logs from that one.) Basically, we have an overlay on the Filter NTE:NPC:ChkNotificationMsgExist_015 which does a Set Fields which helps us do a little more dynamic HTML email generation than what is available out of the box. After running the ITSM 8.1.2 upgrade, it appears to have deleted that overlay. I was able to fix it, and so far it’s the only instance in our difference report where we can see an overlay being deleted from an object that still exists, but that seems like a bad thing, since I can identify no reason why the overlay would have been deleted. Has anyone else run into something like this? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
