Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Jarl Grøneng
- Start Sql Server Configuration Mangager - Open SQL Server Network Configuration -> Protocols for MSQLSERVER - Check that TCP/IP is enabled and it is assigned to port 1433 (or another port) -- J 2015-02-23 2:49 GMT+01:00 Joe D'Souza : > ** > > I did try that yesterday. > > > > It is just too o

Re: Any interest in a San Diego RUG meeting?

2015-02-23 Thread Lee Cullom
If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you’re in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraft

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread LJ LongWing
Joe, Just the other day I was helping a friend setup a 'home install' of Remedy, and I was having difficulty trying to get the DB running on 1433, just as you are describingI went through the configuration, enabled TCPIP, configured it to run on 1433 in all the places I could find, for all of t

F5 equivalent via workflow

2015-02-23 Thread Dave Barber
This was a query sent over to me from a colleague. Personally not sure how to handle it (I gave up when I saw macro - we're moving to 8.1 at some point, ain't no client side macros no more). == User Tool Version: 7.6.04 SP4 Server Version: 7.6

Re: F5 equivalent via workflow

2015-02-23 Thread LJ LongWing
Dave, do a PERFORM-ACTION-TABLE-REFRESH (or equivalent actual run-process name) on field 1020, which is the field for 'Result List', this effectively performs an 'F5' action. On Mon, Feb 23, 2015 at 8:40 AM, Dave Barber wrote: > ** > This was a query sent over to me from a colleague. Personally

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Hey Carl, I am on SP4 of MS-SQL 2008 – forgot to add that. Both the server and the agent are / were running at the time I got the error. I had tried the install without pre-creating the database, got that same error so had given it a shot by pre-creating a database which is when I took

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
I hit send too soon. About the firewall, isn’t inbound connections to port 1433 all that is required for the installer to connect to the MS-SQL server? Does it require any other inbound port to be opened? Cheers Joe _ From: Action Request System discussion list(ARSList)

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
LJ, That is strange. And you might be right on this one. I just ran a netstat result (hadn’t even thought of that as I had accepted all defaults as far as ports were concerned during the MS-SQL install) and assumed that 1433 was the port the SQL server was listening on. It seems its not.

Re: F5 equivalent via workflow

2015-02-23 Thread Joe D'Souza
In the past (way back a few versions during the AR Admin Tool days) in order to use that run process in conjunction with the results list field (or any other AR workflow action for that matter) you had to create a hidden table field with a 1020 ID to allow you to associate workflow to that ID. It w

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread laurent matheo
Btw, are you using the "real" "SQL Server" or the "Express" version? I just realized that you had "express" in your instance name. If it's the Express version it seems you have to setup the 1433 port manually (which is not the case in the "real / full" SQL Server): http://support.webecs.com/kb

Re: F5 equivalent via workflow

2015-02-23 Thread LJ LongWing
Joe, My personal experience is that you can utilize the field in the run-process, without the field existing on the form because it's implicitly already there, on a regular form at leasttry it on a display only form, or something similar, you are likely to have a problem. On Mon, Feb 23, 2015

Re: F5 equivalent via workflow

2015-02-23 Thread Joe D'Souza
Yes I believe it works that way too now. I did have that experience of needing to create a place holder hidden field for fields that have implicit field ID values way back in the past. That was mostly because the AR Admin Tool was not as smart as the Dev Studio is these days. I just threw that in j

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Laurent, I think you’re bang on target! LJ’s suggestion to check netstat output to see the port SQL was using instead of assuming it will automatically use the default port did help to confirm that this might be the solution as I noticed the dynamic port was set to 49438 and on netstat I was

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Thanks guys, LJ’s suggestion of checking the actual port the MS-SQL server was using helped approaching the solution. The article Laurent forwarded nailed it where it showed where the dynamic port was set. Had to null that out and set the TCP Port to 1433. Now the installer is past th

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread laurent matheo
Cool ^_^ It should install correctly since it's "just" a database restore when installing with SSI :)  On 23 Feb, 2015,at 07:55 PM, Joe D'Souza wrote: Thanks guys, LJ’s suggestion of checking the actual port the MS-SQL server was using helped approaching the solution. The articl

Re: Any interest in a San Diego RUG meeting?

2015-02-23 Thread Rick Westbrock
Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Makes sense. So that 2000 entries restriction is only when I actually start using the system for my demo purposes correct? I’ve paused without hitting next until I’m able to confirm that. Since I’m setting this up on my personal PC with the end goal to get onto the version 9.0 beta test band

Re: Any interest in a San Diego RUG meeting?

2015-02-23 Thread Joe D'Souza
Is it possible to webcast the meeting live so those that can't physically attend can over cyberspace? Just a thought.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To:

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread LJ LongWing
Joe, ITSM requires that the Remedy server be licensed...so, for 'Demo' purposes, if you plan on installing ITSM, you will need to get a Trial license for your server before you can install it...otherwise, you can use the un-licensed Remedy server for evaluation purposes onlythe 9.0 Beta License

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Oh ok.. I want to run 8.x at least for a day or two to get a “look & feel” of the new features on 8.x over 7.6.04 before I upgrade that instance to the 9.0 beta. So far I’m aware of new 8.x features over 9.0 only through some documentations and reading some of the ARS list postings of them.

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread LJ LongWing
I don't think it does On Mon, Feb 23, 2015 at 1:27 PM, Joe D'Souza wrote: > ** > > Oh ok.. I want to run 8.x at least for a day or two to get a “look & feel” > of the new features on 8.x over 7.6.04 before I upgrade that instance to > the 9.0 beta. So far I’m aware of new 8.x features over 9.0 o

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
Conversely, if I get a trial license for 8.x and then upgrade that instance later to 9.0 beta, will I have to redo the license and get a new beta license? Or will that trial license continue to work? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSL

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Ben Chernys
I have used the SSI installer with bad licenses before (due to the case sensitive nature of MAC address on the BMC license generator) and all worked fine. I licensed it after. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 232

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Joe D'Souza
That’s good to know for future reference. I was hoping that was the design as it would hurt installation timelines if one had to wait for a license to be made available until starting to install given that getting a license there is an external dependency especially for a new site where some