Jean-Louis,
Well, it is linked with the reconciliation ID as the primary link. As you
note, the reconciliation ID ties the lifecycle to all instances of the CI
across datasets. This is the way things should work in the system and it is
one of the big improvements of moving the Asset data out
Has anyone using Atrium SSO used it for a pathway to authentication for other
products? Specifically we would like to hook CA Spectrum through Atrium SSO.
Atrium allows us to connect to the authentication server using SAML 2.0,
Spectrum does not have native support for this. Is there a way
Please setup new environment , install present version products and then import
DB from PRODUCTION.
After that, I will recommend you to use config checker which is packaged with
AR Installer zip file. The tool has ability to find most of configuration and
unique ID violation issues due to
That's what we did. A complete server, database , and Remedy upgrade. Went
from 7.6.4 to 8.1. Went very smoothly. We're 100% custom, so your ITSM
mileage may very.
Regards.
Dave Fincher
Lead Technologist
Booz Allen Hamilton
P.S. LJ don't have a cow because I actually posted something. :-)
I would suggest standing up a new server and using exports and the DMT to
migrate data over.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, April 08, 2015
Hello Doug,
Thanks for your explanation. Am I right to say that the instance ID of the
AST:Attributes form should be the instance ID of the record in the BMC.ASSET
dataset, and not the one of the record that creates the AST:Attribute if
created from another dataset ? I guess that in case of a
Hi,
Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2.
We are trying to figure out if we should do:
a) implement new 8.1.2 install on a separate server, and bring selected
customizations over (after we modify them via Dev Studio) OR
b) upgrade in place the AR System and ITSM
The most common way I have seen discussed is actually an 'upgrade in place
on new hardware'
That meaning, to standup a new server, install the current version of
Remedy onto it, restore the prod DB to it, and follow the recommend upgrade
path to bring it to the latest version/patch that you are
Jean-Louis,
It is actually the Instance ID of whatever instance in whatever dataset caused
the creation of the AST:Attribute record.
For the most part, it will be the Asset Management source dataset not in
BMC.ASSET itself. Things should not be in BMC.ASSET by direct update and they
should
Trying to understand why I would use the Enable Lifespan option in 8.1 Midtier?
We have a LB between the MidTier and ARS (there are two ARS servers). The LB is
not sticky and that is what we want: each MT will bounce between each of the
ARS servers. I also know we can add a new ARS server, put
(2nd try)
Hi all,
I'm setting up an AR Server (8.1 sp2) with just the core stuff on it. I got
past the usual snags associated with DoD locked down servers, but one still
stumps me and I'm looking for more spaghetti to throw at the wall to see what
sticks. The dispatcher specified in the
i have a user who will be creating data models and service catalog entries
in the atrium console. what permissions would this person need? i have
looked at the permissions for CMDB, but there is no mention of atrium
console and permissions. i would prefer not to grant this user
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