Re: How to - Remove all Overlays from a Form

2015-04-29 Thread Jason Miller
Thanks for the feedback Doug! Of course it is never as simple as it appears on the surface. Typical day in the life of a programmer :) Maybe we (I) read a little too much in the response Kiran relayed? It sounded like a retort of why it is fine as is and there is no need to consider changing, we

Add new Field to AP:PreviewInfo (Vendor Form)

2015-04-29 Thread SUBSCRIBE arslist Jacques.Andre
Hi Folks, Remedy ITSM 8.1 Approval Question. I have added a new field on the form AP:Signature. I now need to add this field to the vendor form AP:PreviewInfo. Has anyone done this, or know how to do it. I tried Right Clicking on the AP:PreviewInfo form, and selecting Add field from

Out of office until 4/27/2015

2015-04-29 Thread Marshall, Don J CIV DFAS ZTD (US)
I will be out of the office from April 20, 2015 and returning on April 27, 2015 Respectfully, Don J. Marshall OTM1 USN Retired DFAS-CL, IT, Teleservices, Code ZTDBB Work: 216-204-1240 DSN: 580-6400 Fax: 522-6324 My new email is don.j.marshall@mail.mil COR/PM Limitation of

Checkbox Column workflow

2015-04-29 Thread Brittain, Mark
HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box Notify Manager 1. If the Notify Manager is selected, I want an active link to loop though the table, check

Re: Checkbox Column workflow

2015-04-29 Thread Jayesh
You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids -Original Message- From: Brittain, Mark mbritt...@navisite.com Sent: ‎29-‎04-‎2015 09:54 PM To:

Delta Migration and AST:Attributes Form

2015-04-29 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and BMC.ASSET dataset. So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in each dataset). They all have the same Recon ID but different Instance ID's. When I take a look at the CI in Asset

Re: System questions (7.6.04)

2015-04-29 Thread Williamson, Victoria CTR
AIX V/R, Vic X 85462 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 29, 2015 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** What OS? From: Action Request System discussion

Re: Delta Migration and AST:Attributes Form

2015-04-29 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sorry, I meant AST:ComputerSystem when referring to the Computer System CI. Lisa -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, April 29, 2015 3:59 PM To: arslist@ARSLIST.ORG Subject: Delta Migration and AST:Attributes Form I'm not sure if this

System questions (7.6.04)

2015-04-29 Thread Williamson, Victoria CTR
Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to

Re: Checkbox Column workflow

2015-04-29 Thread Grooms, Frederick W
Actually you can … but only 1 row for a table See the Help - Help Contents in Developer Studio (Search for “Controlling row selection in a table field” But what I think Mark is looking for is to just call an Active Link guide against the table and in the Active link(s) in the guide have a

Re: System questions (7.6.04)

2015-04-29 Thread Grooms, Frederick W
What OS? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: System questions (7.6.04) ** Greetings. I have two systems that I have inherited, one is

Re: Remedy Upgrade

2015-04-29 Thread James Smith
Hi William/Roger, Please correct me in below steps With server group upgrade. 1) Stop all servers in Server Group 2) Remove admin server from load balancer and make it standalone ( Remove from server group and make changes in ar.conf file) 3) Start the admin server and perform installation with

Re: Checkbox Column workflow

2015-04-29 Thread Jayesh
You have active link guide which can loop through table and active links inside guide can do the rest of the logic -Original Message- From: Brittain, Mark mbritt...@navisite.com Sent: ‎29-‎04-‎2015 11:26 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow

Re: Checkbox Column workflow

2015-04-29 Thread Brittain, Mark
Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark From: Action Request System discussion

Re: Checkbox Column workflow

2015-04-29 Thread LJ LongWing
Mark, Remedy doesn't provide capabilities to 'select' a rowyou have run processes that allow you to clear all selections, to select all rows, determine if a row is selected or notbut not the ability to change the selection status of an individual row. On Wed, Apr 29, 2015 at 11:56 AM,

Re: Checkbox Column workflow

2015-04-29 Thread LJ LongWing
I stand corrected :)...thank you. On Wed, Apr 29, 2015 at 12:21 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Actually you can … but only 1 row for a table See the Help - Help Contents in Developer Studio (Search for “Controlling row selection in a table field” But what I

Re: Consulting opportunity

2015-04-29 Thread Todd Grimmett
No clearance needed but just need to be able to work without sponsorship on this particular project. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Consulting

Consulting opportunity

2015-04-29 Thread Todd Grimmett
Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior

Re: Consulting opportunity

2015-04-29 Thread Todd Grimmett
Sorry….Washington DC. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: Consulting opportunity ** Hey Todd, You made no mention as to 'where' this person needs

Re: Delta Migration and AST:Attributes Form

2015-04-29 Thread Peter Romain
We had the same issue - DDM creates multiple AST:Attribute records. You need to delete some of them leaving just one that is related to the CI via the recon ID. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A

Re: System questions (7.6.04)

2015-04-29 Thread Grooms, Frederick W
While it is possible to copy the binaries on AIX, it is not recommended. On all Unix platforms you can find the location of the AR System binaries by looking at the file /etc/arsystem/SERVERNAME/armonitor.conf (SERVERNAME being the name of the ARS server) The lines in there will tell you

Re: Delta Migration and AST:Attributes Form

2015-04-29 Thread Jason Miller
I haven't dug in much since AST:Attributes was split from the CMDB but I am under the impression there should only be attribute record for a CI (recon ID). The way I understand it is there might be multiple sources creating/updating various CI attributes between multiple datasets but no matter the

Re: Consulting opportunity

2015-04-29 Thread LJ LongWing
Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett tod...@pcnstrategies.com wrote: Our client is looking for a consultant who has an understanding of IT Service management. They are

Re: Consulting opportunity

2015-04-29 Thread LJ LongWing
Okbeing it's DC...is there any need for the person to be a US Citizen with the ability to get a security clearance of a particular level? On Wed, Apr 29, 2015 at 3:35 PM, Todd Grimmett tod...@pcnstrategies.com wrote: ** Sorry….Washington DC. *From:* Action Request System discussion

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread LJ LongWing
Andy, You could try setting a file on the field to do a left() to see if that let's it through On Apr 29, 2015 4:02 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread LJ LongWing
No, this would be a function run in a set field action of a filter that fits on Submit, and I'm pretty sure that the error isn't being generated before it hits the server because it is the server that is throwing the error, thus the arerr #. On Apr 29, 2015 4:18 PM, Andrew Hicox and...@hicox.com

Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread Andrew Hicox
Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread Andrew Hicox
Sorry, I'm a bit of a n00b when it comes to atrium integrator. Are the ARS functions like left(), etc available in spoon? As far as I could tell, they aren't ... but I'm maybe not looking in the right place? It seems like the error is thrown before the transaction is ever sent to the arserver,

Re: Add new Field to AP:PreviewInfo (Vendor Form)

2015-04-29 Thread Brian Goralczyk
You have to create the overlay before you can add the field. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, Apr 29, 2015 at 4:59 AM, SUBSCRIBE arslist Jacques.Andre jacques.an...@savvis.com wrote: Hi Folks, Remedy ITSM 8.1 Approval Question. I have added a new field

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread laurent matheo
Happened to me as well importing files (especially with DMT in 7.6.04), but most of the time is was due to database server being in Unicode and importing special characters (like accents) which take 2 bytes to be stored in database for example rather than 1 byte: « Tête » needs 5 bytes in

Re: System questions (7.6.04)

2015-04-29 Thread laurent matheo
Like Fred told it’s possible, I have a customer who did that to create a whole Server Group (copying /bmc/ and /arsystem/ folders from one server and changing some folders and cons files) but the « trick » is that there are quite some server references to alter (ar.conf, armonitor.conf, several

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread Jarl Grøneng
I have seen similar, but I have not have time to invesitgate it. Importing approx 200 records from a csv file, and 4 of them failes with ARERR 306. -- J 2015-04-30 0:02 GMT+02:00 Andrew Hicox and...@hicox.com: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here.